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Western Union Resumes Service Between the United States and Cuba

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Western Union, in partnership with Orbit S.A., has resumed its money transfer service from the United States to Cuba, allowing customers to send funds to close family members in Cuba through various channels. The service has a maximum transaction limit and is available for bank accounts and debit cards only. The company aims to facilitate essential money transfer services between the U.S. and Cuba.

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DENVER--(BUSINESS WIRE)-- Western Union, in coordination with its processing partner Orbit S.A., today announced the resumption of its service from the United States to Cuba, effective immediately.

With service reinstated, Western Union customers are now once again able to send money from any U.S. retail location, WesternUnion.com or the Western mobile app to close family in Cuba with bank and debit card accounts at the following banks in Cuba: Banco Popular de Ahorro, Banco Metropolitano S.A. and Banco de Credito y Comercio (Bandec).

“We understand our service is a crucial connection between those living in the U.S. and their family living in Cuba,” said Rodrigo Garcia Estebarena, President, Western Union North America and Latin America. “We are pleased to resume service to this vital corridor and provide essential money transfer services to those living on the island.”

Service Details

  • Funds can be received into bank accounts and debit cards only. Service is limited to consumer money transfers only. United States customers can remit up to USD 2,000.00 per transaction by presenting valid government-issued identification.
  • Money will be available for receipt the same day, including weekends and holidays.
  • Service is available to receivers with Carnet de Identidad IDs and bank and/or debit card accounts at the following banks in Cuba: Banco Popular de Ahorro, Banco Metropolitano S.A. and Banco de Credito y Comercio (Bandec).
  • Deposits to Freely Convertible Currency (MLC) accounts are available in U.S. dollars only.

About Western Union

The Western Union Company (NYSE: WU) is committed to helping people around the world who aspire to build financial futures for themselves, their loved ones, and their communities. Our leading cross-border, cross-currency money movement, payments and digital financial services empower consumers, businesses, financial institutions, and governments—across more than 200 countries and territories and in nearly 130 currencies—to connect with billions of bank accounts, millions of digital wallets and cards, and a global footprint of hundreds of thousands of retail locations. Our goal is to offer accessible financial services that help people and communities prosper. For more information, visit www.westernunion.com.

Media Contact:

Brad Jones, Western Union, Bradley.Jones@WU.com

Source: The Western Union Company

FAQ

What is the latest announcement from Western Union regarding Cuba?

Western Union has resumed its money transfer service from the United States to Cuba in partnership with Orbit S.A.

Which banks in Cuba can receive money transfers from Western Union customers in the U.S.?

Customers in the U.S. can send money to close family members in Cuba with bank and debit card accounts at Banco Popular de Ahorro, Banco Metropolitano S.A., and Banco de Credito y Comercio (Bandec).

What is the maximum amount that United States customers can remit per transaction?

United States customers can remit up to USD 2,000.00 per transaction by presenting valid government-issued identification.

Is the service available for all types of accounts in Cuba?

Funds can be received into bank accounts and debit cards only in Cuba.

How quickly can money be available for receipt in Cuba through Western Union?

Money will be available for receipt the same day, including weekends and holidays.

The Western Union Company

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