Welcome to our dedicated page for Yext news (Ticker: YEXT), a resource for investors and traders seeking the latest updates and insights on Yext stock.
Yext, Inc. reports company news around its brand visibility and digital presence platform for multi-location brands. Its updates cover AI and machine-learning technology used to manage structured brand information across search, social media, websites, listings, reviews, reputation management, and customer engagement channels.
Recurring developments include quarterly and fiscal-year results, non-GAAP operating metrics, partner integrations with restaurant and digital marketing technology providers, and capital actions involving Yext common stock. News also reflects how the company positions its platform across AI search, traditional search, social channels, and direct communications for businesses managing digital presence at scale.
On August 11, 2020, Yext (NYSE: YEXT) announced a partnership with Cox Communications to enhance customer support through its Yext Answers product, which employs advanced natural language processing (NLP) technology. This integration allows Cox to provide direct answers to customer queries on their website, improving user experience and increasing conversion rates by 51%. During the COVID-19 pandemic, Yext Answers has been pivotal in addressing frequent inquiries on connection speeds and billing. Additionally, Cox utilizes other Yext products like Yext Listings and Yext Pages for managing operational information.
Yext (NYSE: YEXT) announced the expansion of Yext Answers, its site search product, into four new languages: French, German, Italian, and Spanish. This enhancement allows businesses to provide official answers in these languages, leveraging advanced Natural Language Processing technology. The expansion comes amid a surge in website visits due to the COVID-19 pandemic, with some sectors seeing increases of up to 376%. Yext's initiative aims to improve customer experience and drive higher conversion rates, as evidenced by early adopters reporting up to 42% reductions in support tickets.
Yext (NYSE: YEXT) has launched its Summer '20 Release, aimed at enhancing its Search Experience Cloud platform. Key features include Query Rules for customizable search results, Jobs Enhancements to streamline hiring processes, and Deleted Review Recognition for better management of customer feedback. These updates are designed to help businesses provide accurate information and attract talent during the ongoing COVID-19 pandemic. CEO Marc Ferrentino emphasized the growing demand for reliable information in today's fast-paced environment.
Yext, Inc. (NYSE: YEXT) announces its Summer '20 Product Release, now available for early access. This release includes enhanced features for businesses to customize search results, vital for adapting to a rapidly changing environment.
Key features include Query Rules for tailored search results, Jobs Enhancements to streamline the hiring process, and Deleted Review Recognition for improved review management. These updates empower businesses to deliver accurate information effectively, meeting increased customer inquiries during unprecedented times.