Zoomlion Accelerates Expansion in Thailand with the Opening of Its Eighth Service Center, Enhancing Local Services and Customer Satisfaction

Rhea-AI Summary

Zoomlion Heavy Industry Science & Technology Co., (01157.HK) has opened its eighth service center in Thailand, marking a significant expansion in the region. The new center in Phitsanulok aims to enhance response capabilities and service quality for local customers. Zoomlion's Thai subsidiary, established in 2015, now employs 130 staff members across its service centers.

The company's service centers are well-equipped with engineers, vehicles, and spare parts, ensuring prompt and efficient service. Zoomlion recently delivered 246 aerial working platforms to Thai customers, receiving positive feedback. In 2023, Zoomlion reported revenues exceeding RMB 47 billion (approximately US$6.5 billion) and has a global presence in over 140 countries and regions.

Positive

• Expansion of service network in Thailand with the opening of the eighth service center
• Improved response capabilities and service quality for local customers
• Recent delivery of 246 aerial working platforms to Thai customers
• Global presence in over 140 countries and regions
• Reported revenues exceeding RMB 47 billion (US$6.5 billion) in 2023

Negative

• None.

PHITSANULOK, Thailand, July 23, 2024 /PRNewswire/ -- Zoomlion Heavy Industry Science & Technology Co., Ltd. ("Zoomlion", 01157.HK), a leading manufacturer of advanced equipment, recently celebrated the grand opening of its eighth service center in Thailand, marking a significant step in the company's strategy to strengthen its market presence and provide high-quality, efficient services to local customers.

The grand opening was attended by over 150 distinguished guests, including representatives from local government, construction and road contractors, and industry professionals. The ceremony featured an impressive display of Zoomlion's latest equipment, including cranes, concrete mixers, excavators, mining trucks, industrial vehicles, and tractors.

Gan Mengfei, general manager of Zoomlion's Thai subsidiary, emphasized the importance of the new service center in Phitsanulok. "The opening of this center enhances our response capabilities and service quality in the region. Customers now have more diverse product options and superior after-sales service experiences. We are committed to deepening our market presence, boosting sales and service capacities, and continually improving customer satisfaction," said Mr. Gan.

Zoomlion's Development in Thailand

Zoomlion's Thailand subsidiary was established in 2015 and currently employs 130 staff members. The new Phitsanulok service center is the company's eighth in Thailand, joining existing locations in Bangkok, Nakhon Ratchasima, Chiang Mai, and more.

Each service center is staffed with 4-5 service engineers, 2-3 service vehicles, and ample spare parts. This ensures prompt, efficient, and professional service. Service personnel typically arrive within 1-2 hours of a customer request, resolving issues within 24 hours. If a problem cannot be resolved within three days, a replacement machine will be provided.

On July 2, Zoomlion delivered 246 aerial working platforms, including scissors and boom lifts, with models such as ZS1012HA, ZS1212HA, ZA14J, and ZA22J-V. Customer feedback has been overwhelmingly positive.

Zhao Zhaoqi, general manager of the Overseas Business Department at Hongxin Construction Development Company, stated, "We chose Zoomlion for its superior products and excellent service, which gives us great confidence."

Today, Zoomlion's global reach includes research centers, production facilities, marketing networks, and service systems across seven continents, covering over 140 countries and regions. In 2023, the company reported revenues exceeding RMB 47 billion (approximately US$6.5 billion).

The company's enhanced local presence aims to create new value and support local development through improved service and customer satisfaction.

View original content:https://www.prnewswire.com/news-releases/zoomlion-accelerates-expansion-in-thailand-with-the-opening-of-its-eighth-service-center-enhancing-local-services-and-customer-satisfaction-302203703.html

SOURCE Zoomlion

FAQ

How many service centers does Zoomlion now have in Thailand?

Zoomlion now has eight service centers in Thailand, with the latest one opened in Phitsanulok.

What was Zoomlion's revenue in 2023?

Zoomlion reported revenues exceeding RMB 47 billion (approximately US$6.5 billion) in 2023.

When was Zoomlion's Thai subsidiary established?

Zoomlion's Thai subsidiary was established in 2015.

How many aerial working platforms did Zoomlion recently deliver in Thailand?

Zoomlion recently delivered 246 aerial working platforms to customers in Thailand.

What is the typical response time for Zoomlion's service personnel in Thailand?

Zoomlion's service personnel typically arrive within 1-2 hours of a customer request in Thailand.