Welcome to our dedicated page for Zoom Communications news (Ticker: ZM), a resource for investors and traders seeking the latest updates and insights on Zoom Communications stock.
Zoom Communications, Inc. reports developments tied to its cloud communications and AI-enabled workplace platform for meetings, voice, chat, contact center, and customer experience. Company news frequently covers Zoom Workplace, Zoom Phone, Zoom CX, Zoom AI Companion, and Zoom Virtual Agent as the company adds workflow automation, agentic AI capabilities, and integrations across collaboration and customer-service use cases.
Recurring updates also include quarterly and annual financial results, enterprise revenue trends, share repurchase activity, product leadership changes, research-backed workplace campaigns, and partner integrations such as secure payment experiences within customer engagement workflows.
Zoom (ZM) launched a new hero TV commercial, “Zoom Got It Done,” as the latest chapter of its Zoom Ahead marketing campaign.
The ad, starring Kate McKinnon and produced with Colin Jost’s No Notes Productions, uses comedy to show how Zoom’s AI-first platform turns workplace conversations into completed tasks. The campaign highlights Zoom’s broader product ecosystem beyond video meetings, including AI agents, automated note-taking, contact center solutions, and a productivity suite, and will run across NFL Monday Night Football, TV, out-of-home, digital, social, and creator-led content.
Zoom (ZM) has appointed Jeff Epstein, former Executive Vice President and Chief Financial Officer of Oracle, to its Board of Directors, effective immediately. Jonathan Chadwick will retire from the board after nearly ten years of service, with his departure effective November 19, 2026.
Epstein is currently an Operating Partner at Bessemer Venture Partners and serves on the boards of Autodesk, AvePoint, and Twilio. He previously served on the boards of Okta, Couchbase, Poshmark, and Shutterstock. Zoom’s CEO and Board Chairman Eric Yuan highlighted Epstein’s financial and strategic leadership in B2B software and vertical AI, and expressed appreciation for Chadwick’s guidance during major growth periods.
Zoom (NASDAQ: ZM) released findings from its 2026 Out of Office Index, a Morning Consult survey of 1,000 U.S. knowledge workers and 500 IT decision-makers, showing widespread anxiety around taking paid time off. According to Zoom, 61% of workers dread the work waiting after PTO, 48% feel anxious before vacation, and 57% left some PTO unused in the past year. Many prefer staying partially connected, with 68% saying they would rather monitor their inbox on vacation than return to hundreds of unread emails.
The study highlights broader operational impacts: 71% of workers at least sometimes experience delays when a teammate is out, 75% say work tied to a key colleague stalls for at least a day, and 76% of IT decision-makers plan to invest in productivity and continuity tools. In response, Zoom introduced ZoomMate’s Out of Office Workflows, which organize projects and contacts before PTO, summarize meetings and chats during an absence, generate a prioritized “Day 1 Plan,” and triage action items into do, delegate, defer, or done.
Zoom Communications (NASDAQ: ZM) reported second quarter fiscal 2027 revenue of $1,277.2 million, up 4.9% year over year (4.7% in constant currency). Enterprise revenue rose 7.8% to $787.5 million, while Online revenue was $489.7 million, up 0.6% year over year.
GAAP income from operations was $314.3 million with a 24.6% margin; non-GAAP income from operations was $510.3 million, a 40.0% margin. GAAP net income surged to $1,542.4 million, or $5.15 per diluted share, largely reflecting $1.61 billion in net gains on strategic investments. Non-GAAP net income was $464.0 million, or $1.55 per diluted share.
Zoom ended the quarter with $7.2 billion in cash and marketable securities and generated free cash flow of $472.4 million. The company repurchased about 3.7 million shares in the quarter, bringing total buybacks under the current plan to 44.2 million shares. Zoom guided fiscal 2027 revenue to $5.085–$5.095 billion and non-GAAP EPS to $6.08–$6.12.
Zoom (NASDAQ: ZM) announced it will release financial results for the second quarter of fiscal year 2027 on Tuesday, August 25, 2026, after the market closes. A live Zoom Webinar for investors will be available at 2:00 pm PT / 5:00 pm ET via Zoom’s investor relations website, with a replay accessible about two hours after the event.
Zoom (NASDAQ: ZM) announced major updates to Zoom Revenue Accelerator (ZRA), making AI features Sales Assist, Ask ZRA, and Sales Roleplay generally available within new Essentials and Premium plans. These tools provide real-time deal guidance, natural-language queries on conversation and revenue data, and AI-powered practice simulations to support sellers before, during, and after customer meetings.
The new offerings adopt a consumption-based model for advanced AI. ZRA Essentials, coming in August, starts at $66 per user per month, billed annually, while ZRA Premium starts at $99.99 per user per month, billed annually, and adds unlimited Sales Assist usage, recurring AI credits, and enhanced administrative controls.
Zoom (NASDAQ: ZM) launched a standalone Zoom Virtual Agent Receptionist, bringing AI-powered call handling to any existing business phone system without requiring Zoom Phone. The service offers natural conversational AI, intelligent routing, scheduling, live transcription, and support for 10+ languages.
According to Zoom, pricing starts at $29.99 per month per 100 minutes, or $24.99 with annual billing, and a free trial is available for new and existing customers.
Zoom (NASDAQ: ZM) signed a definitive agreement to acquire Common Room, an AI-native go-to-market intelligence platform. Common Room unifies fragmented customer signals and data into person-level buyer intelligence and activates it through AI agents embedded in revenue teams' existing tools.
The deal extends Zoom Revenue Accelerator by adding upstream buyer intelligence that indicates which accounts are in-market, who key buyers are, and why to reach out. The combined platform aims to cover the full revenue journey on Zoom. The transaction should close in coming weeks; financial terms were not disclosed.
Zoom (NASDAQ: ZM) introduced new AI capabilities for Zoom Virtual Agent, including Agent Architect to generate production-ready voice and digital agents from simple prompts, and an Agent Performance Suite to simulate, measure, and optimize agent performance. Enhancements include a shared quality management framework, a richer customer context layer across Zoom CX, optional outcome-based pricing tied to resolved or successfully routed interactions, and multi-location deployments that let organizations build AI experiences once and adapt them to local needs. The new capabilities are available now.
Zoom (NASDAQ: ZM) launched ZoomMate, an AI “teammate” designed to turn workplace conversations into completed work. The agentic AI work surface links live meeting context to search, workflow execution, custom agents, and content creation.
ZoomMate offers agentic search, orchestration across tools like Salesforce, Jira, Slack, and ServiceNow, and automatic creation of presentations, documents, and reports. It is generally available for online and direct customers in North America at $20 per user per month, with global rollout planned.