Zoom partners with Oracle to help enterprises scale customer engagement

Rhea-AI Summary

Zoom (NASDAQ: ZM) announced a strategic go-to-market partnership with Oracle on October 13, 2025 to run Zoom CX on Oracle Cloud Infrastructure (OCI) and expand enterprise customer engagement capabilities.

Oracle selected Zoom Contact Center in January to support its global customer service front-end, integrating with Oracle Service workflows. The collaboration highlights omnichannel interactions, a 360-degree customer view, improved employee productivity, industry-specific extensions, and enterprise-grade security and compliance.

Positive

• Oracle selected Zoom Contact Center for global service front-end (January)
• Zoom CX can run on Oracle Cloud Infrastructure (announced Oct 13, 2025)
• Omnichannel support across voice, chat, email, SMS, messaging, social, video
• Integration with Oracle unified data model for 360-degree customer view

Negative

• None.

Insights

GTM partnerships analyst

Zoom and Oracle formed a strategic go-to-market partnership and Oracle adopted Zoom Contact Center for its global service agents.

The deal pairs Zoom Contact Center with Oracle Cloud Infrastructure to let Zoom CX run on OCI and extends to Oracle using Zoom Contact Center for its own global customer service front-end operations as of January. The partnership promises unified omnichannel engagement, a single agent view across service and sales workflows, and industry-specific extensions for healthcare, financial services, retail, and hospitality.

Key dependencies and risks include successful technical integration with OCI and Oracle Service workflows, proven internal adoption by Oracle’s global agents, and measurable operational improvements where implemented. The announcement provides concrete operational backing because Oracle will use the product internally, which reduces go-to-market uncertainty.

Watch for three near-term signals: uptake and reference customers beyond Oracle, measurable agent productivity or resolution metrics tied to the integration, and demonstrations or feedback from October 13-26, 2025 at Oracle AI World (booth #1017). These items will show whether the partnership moves from announcement to material market impact within the next 6–12 months.

SAN JOSE, Calif., Oct. 13, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.

With this partnership, Zoom CX can now run on Oracle Cloud Infrastructure, bringing the capabilities of Zoom’s customer experience platform to even more organizations. Furthering the strategic partnership, in January, Oracle selected Zoom Contact Center to support its own global customer service front-end operations, bringing Zoom Contact Center to Oracle’s service agents worldwide and integrating with Oracle Service workflows. This real-world adoption demonstrates how enterprises can combine Zoom’s AI-first communication capabilities with Oracle’s trusted cloud infrastructure and industry-leading applications to elevate customer engagement, workforce productivity, and accelerate business outcomes.

“We’re focused on helping organizations deliver exceptional customer experiences and achieve better business outcomes,” said Christine Sarros, Senior Vice President of Enterprise Engineering at Oracle. “Through our partnership with Zoom, we’re bringing together the power of Oracle Cloud Infrastructure and applications with Zoom’s communication platform to give enterprises a foundation for AI-driven engagement.”

“Customers want more than a conversation – they want results,” said Chris Morrissey, General Manager, Zoom CX. “With Zoom Contact Center on OCI alongside Oracle’s market leading applications, we’re empowering organizations to unify customer interactions, employee workflows, and data into a single intelligent system. The outcome is faster resolutions, stronger relationships, and measurable value at scale.”

With Zoom and Oracle’s collaboration, customers will benefit from:

• Unified customer engagement: Zoom Contact Center enables customer interactions across voice, chat, email, SMS, messaging, social, and video channels to integrate with workflows in sales, service, and support. For example, a service call can instantly update a customer record and initiate a follow-up task for a sales rep.
• 360-degree customer view: From first touchpoint to resolution, agents get instant access to a complete view of each customer in one place. By combining Zoom’s communication platform with Oracle’s unified data model across service, sales, finance, and supply chain, every interaction becomes streamlined, informed, and connected.
• Employee productivity: By eliminating manual data entry and silos between communication platforms and applications, employees can spend less time on administrative work and more time building relationships.
• Industry-specific extensions: The collective solutions will be particularly beneficial for customers in the healthcare, financial services, retail, and hospitality sectors, given Oracle’s existing solutions for those industries.
• Trust at a global scale: This integration enables organizations to deliver consistent, high-quality interactions across geographies and industries backed by enterprise-grade security and compliance.
  
  

Come visit Zoom and see the solution in action at Oracle AI World in Las Vegas, October 13-26, at booth #1017.

About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

About Oracle’s Partner Program
Oracle’s partner program helps Oracle and its partners drive joint customer success and business momentum. The newly enhanced program provides partners with choice and flexibility, offering several program pathways and a robust range of foundational benefits spanning training and enablement, go-to-market collaboration, technical accelerators, and success support. To learn more, visit https://www.oracle.com/partner/

Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.

Zoom Public Relations
Travis Isaman
press@zoom.us

FAQ

What did Zoom (ZM) announce with Oracle on October 13, 2025?

Zoom announced a strategic GTM partnership to run Zoom CX on Oracle Cloud Infrastructure and expand customer engagement capabilities.

Did Oracle adopt Zoom Contact Center for its own operations and when?

Yes. Oracle selected Zoom Contact Center in January to support its global customer service front-end operations.

How does the Zoom–Oracle partnership affect omnichannel customer interactions for ZM customers?

Customers gain unified omnichannel interactions across voice, chat, email, SMS, messaging, social, and video integrated with workflows.

Will Zoom Contact Center integrate with Oracle applications and data models?

Yes. The partnership integrates Zoom Contact Center with Oracle Service workflows and Oracle’s unified data model for a 360-degree customer view.

Which industries does Zoom say will particularly benefit from the Oracle partnership?

Zoom highlighted healthcare, financial services, retail, and hospitality as industries that will particularly benefit.

Where and when can investors see Zoom and Oracle demonstrating the solution?

Zoom invited attendees to see the solution at Oracle AI World in Las Vegas, October 13–26, at booth #1017.