Zoom Phone hits 10 million seats, transforming how businesses connect in the AI era

Rhea-AI Summary

Zoom (NASDAQ: ZM) announced on October 9, 2025 that Zoom Phone surpassed 10 million seats worldwide, a milestone since the product launch in 2019. The company positions Zoom Phone as an AI-first, cloud phone system that replaces legacy PBXs and unifies calling, meetings, messaging, and contact center on Zoom’s platform.

The release highlights enterprise-grade features, scalability, and AI-driven efficiencies, citing a customer case that reported 81% cost savings during a festival period. Zoom frames this growth as evidence of customer adoption and continued innovation across its communications ecosystem.

Positive

• 10 million Zoom Phone seats globally
• Customer case: 81% cost savings reported by Sydney Film Festival
• Built as an AI-first, unified communications platform
• Launched 2019; rapid multi-year adoption

Negative

• None.

News Market Reaction

+3.57%

1 alert

+3.57% News Effect

On the day this news was published, ZM gained 3.57%, reflecting a moderate positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

SAN JOSE, Calif., Oct. 09, 2025 (GLOBE NEWSWIRE) -- Today, Zoom Communications, Inc. (NASDAQ: ZM) announced that Zoom Phone, its AI-first, cloud phone system, recently surpassed 10 million seats globally, marking a major milestone in the company’s mission to modernize business communications.

Since its launch in 2019, Zoom Phone has become one of the fastest-growing cloud telephony solutions in the market. Its growth reflects the shift from legacy PBXs and fragmented solutions to unified, AI-first communications. Built on Zoom’s reliable, scalable, and open platform, Zoom Phone offers enterprise-grade features, flexibility, and AI-first innovation to help businesses of all sizes improve collaboration and customer engagement.

“Reaching 10 million seats isn’t just a milestone for Zoom, it demonstrates that organizations across the globe are rethinking what their phone system can do for their business,” said Chris Moss, general manager of Zoom Phone. “Customers are realizing tangible value via simpler management, reduced costs, and smarter interactions powered by AI. Zoom Phone isn’t just replacing old PBXs; it’s redefining what connected, intelligent communication looks like in the modern workplace.”

“The achievement of 10M phone seats in such a short period of time is remarkable, but shouldn’t come as a surprise,” said Zeus Karravala, principal analyst, ZK Research. “Zoom’s constant innovation, customer happiness, and infusion of AI made the company a leader in meetings, and it took this same approach to phone.”

“Moving to Zoom has been an absolute game changer,” said Brock Taffe, head of operations and events, Sydney Film Festival. “The main goal was to reduce the phone bills and, with Zoom Phone, we achieved 81% cost savings during the festival’s core period.”

Zoom Phone’s latest milestone builds on broader momentum across Zoom’s communications ecosystem. With innovations in AI, mobility, and integrations, Zoom Phone enables businesses to unify calling, meetings, messaging, contact center, and more into a single, flexible solution.

For more information on Zoom Phone, visit zoom.com.

About Zoom Phone
Zoom Phone is an AI-first cloud phone system that helps organizations simplify communication, reduce costs, and stay connected from anywhere. Designed for businesses of all sizes and industries, it combines enterprise-grade reliability, global reach, and intelligent features in one easy-to-use solution. With AI Companion, integrated calling, SMS, and voicemail, Zoom Phone enables teams to collaborate seamlessly and deliver faster, smarter customer experiences. Zoom Phone offers PSTN coverage in 49+ countries and territories and the flexibility to bring your own carrier. Built on Zoom’s secure, scalable architecture with available 99.999% uptime, Zoom Phone enables modern, resilient communication across devices, locations, and teams.

About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.

Zoom Public Relations
Travis Isaman
press@zoom.us

FAQ

What did Zoom announce about Zoom Phone on October 9, 2025 (ZM)?

Zoom announced that Zoom Phone surpassed 10 million seats globally as of October 9, 2025.

How many Zoom Phone seats has Zoom reached and when (ZM)?

Zoom Phone reached 10 million seats, noting the milestone on October 9, 2025.

What cost savings did a customer report after moving to Zoom Phone (ZM)?

A cited customer, Sydney Film Festival, reported 81% cost savings during its core period after adopting Zoom Phone.

How does Zoom describe Zoom Phone’s technology and benefits (ZM)?

Zoom describes Zoom Phone as an AI-first, cloud phone system offering unified calling, meetings, messaging, and contact center with scalable, enterprise-grade features.

When was Zoom Phone originally launched and how fast has it grown (ZM)?

Zoom Phone launched in 2019 and is described as one of the fastest-growing cloud telephony solutions, reaching 10 million seats by 2025.