Zoom Phone hits 10 million seats, transforming how businesses connect in the AI era
Zoom (NASDAQ: ZM) announced on October 9, 2025 that Zoom Phone surpassed 10 million seats worldwide, a milestone since the product launch in 2019. The company positions Zoom Phone as an AI-first, cloud phone system that replaces legacy PBXs and unifies calling, meetings, messaging, and contact center on Zoom’s platform.
The release highlights enterprise-grade features, scalability, and AI-driven efficiencies, citing a customer case that reported 81% cost savings during a festival period. Zoom frames this growth as evidence of customer adoption and continued innovation across its communications ecosystem.
Zoom (NASDAQ: ZM) ha annunciato il 9 ottobre 2025 che Zoom Phone ha superato 10 milioni di posti nel mondo, un traguardo dall lancio del prodotto nel 2019. L'azienda presenta Zoom Phone come un sistema telefonico cloud basato sull'IA che sostituisce i PBX legacy e unifica chiamate, riunioni, messaggistica e contact center sulla piattaforma Zoom.
Il comunicato evidenzia funzionalità di livello enterprise, scalabilità ed efficienze guidate dall'IA, citando un caso cliente che ha riportato risparmi sui costi dell'81% durante un periodo di festival. Zoom inquadra questa crescita come prova dell'adozione da parte dei clienti e dell'innovazione continua nell'ecosistema di comunicazioni.
Zoom (NASDAQ: ZM) anunció el 9 de octubre de 2025 que Zoom Phone superó 10 millones de asientos en todo el mundo, un hito desde el lanzamiento del producto en 2019. La empresa posiciona Zoom Phone como un sistema telefónico en la nube con IA en primer plano que reemplaza a los PBX heredados y unifica llamadas, reuniones, mensajaje y centro de contacto en la plataforma de Zoom.
El comunicado destaca características de nivel empresarial, escalabilidad y eficiencias impulsadas por IA, citando un caso de cliente que reportó un ahorro del 81% durante un periodo de festival. Zoom enmarca este crecimiento como prueba de la adopción por parte de los clientes y de la innovación continua en su ecosistema de comunicaciones.
Zoom (NASDAQ: ZM)는 2025년 10월 9일에 Zoom Phone이 전 세계에서 1000만 좌석을 돌파했다고 발표했으며, 이는 2019년 출시 이후의 이정표입니다. 회사는 Zoom Phone을 AI 우선의 클라우드 전화 시스템으로 포지셔닝하며, 전통 PBX를 대체하고 Zoom 플랫폼에서 전화, 회의, 메신저, 컨택센터를 통합합니다.
발표는 기업급 기능, 확장성 및 AI 기반 효율성을 강조하며, 페스티벌 기간 동안 비용 절감 81%을 보고한 고객 사례를 인용합니다. Zoom은 이 성장의 근거를 고객 채택 및 커뮤니케이션 생태계 전반의 지속적 혁신으로 제시합니다.
Zoom (NASDAQ : ZM) a annoncé le 9 octobre 2025 que Zoom Phone avait franchi 10 millions de postes dans le monde, un jalon depuis le lancement du produit en 2019. L'entreprise présente Zoom Phone comme un système téléphonique cloud axé IA qui remplace les PBX historiques et unifie les appels, les réunions, la messagerie et le centre de contact sur la plateforme Zoom.
Le communiqué met en avant des fonctionnalités de niveau entreprise, l'évolutivité et des gains d'efficacité pilotés par l'IA, citant un cas client qui a signalé une économie de coûts de 81% pendant une période de festival. Zoom présente cette croissance comme une preuve de l'adoption par les clients et de l'innovation continue dans son écosystème de communications.
Zoom (NASDAQ: ZM) gab am 9. Oktober 2025 bekannt, dass Zoom Phone weltweit 10 Millionen Sitzplätze überschritten hat, ein Meilenstein seit dem Produktlaunch im Jahr 2019. Das Unternehmen positioniert Zoom Phone als AI-first Cloud-Telefonsystem, das herkömmliche PBXs ersetzt und Anrufe, Meetings, Messaging und contact center auf der Zoom-Plattform vereint.
Die Veröffentlichung hebt Funktionen auf Unternehmensebene, Skalierbarkeit und KI-gesteuerte Effizienz hervor und verweist auf einen Kundennachweis, der 81% Kosteneinsparungen während eines Festivalzeitraums meldete. Zoom rahmt dieses Wachstum als Beleg für die Kundennachfrage und kontinuierliche Innovation im gesamten Kommunikations-Ökosystem ein.
Zoom (NASDAQ: ZM) أعلنت في 9 أكتوبر 2025 أن Zoom Phone تجاوز عشرة ملايين مقعد عالمياً، وهو إنجاز منذ إطلاق المنتج في 2019. تضع الشركة Zoom Phone كـ نظام هاتف سحابي يعتمد الذكاء الاصطناعي في المقام الأول يحل محل PBX القديم ويوحّد المكالمات والاجتماعات والرسائل ومركز الاتصال على منصة Zoom.
تبرز الإصدار ميزات من مستوى المؤسسات، وقابلية التوسع، والكفاءات المدفوعة بالذكاء الاصطناعي، وتقتبس حالة عميل أبلغت توفيراً في التكاليف بنسبة 81% خلال فترة مهرجان. Zoom تضع هذا النمو كدليل على تبني العملاء والابتكار المستمر عبر منظومتها الاتصالات.
Zoom (NASDAQ: ZM) 于2025年10月9日宣布，Zoom Phone 已在全球超过1000万座席，这是自2019年产品上市以来的里程碑。该公司将 Zoom Phone 定位为一个 以 AI 为先的云电话系统，在 Zoom 平台上替代传统 PBX，并统一呼叫、会议、消息和联系中心。
该版本强调企业级功能、可扩展性和由 AI 驱动的效率，引用一则客户案例，显示在一个节日季期间实现 81% 的成本节省。Zoom 将这一增长视为客户采用和在其通信生态系统中持续创新的证据。
- 10 million Zoom Phone seats globally
- Customer case: 81% cost savings reported by Sydney Film Festival
- Built as an AI-first, unified communications platform
- Launched 2019; rapid multi-year adoption
- None.
Insights
Zoom Phone reaching 10 million seats signals clear product traction and platform adoption across customers.
Zoom achieved a concrete scale milestone: 10 million seats for Zoom Phone as of
Key dependencies and risks are visible in the text: continued adoption depends on maintaining platform reliability, ongoing AI innovation, and effective integrations with meetings, messaging, and contact center products. The company frames this as migration from legacy PBXs, so retention and expansion within large enterprises will determine long-term value.
Watch for measurable follow-ups over the next 12–24 months: published seat growth trends, churn/retention metrics, and any concrete financial metrics tying seats to revenue or margin. Short-term investor-relevant milestones to monitor include reported incremental revenue per seat and customer concentration by account in upcoming reports.
SAN JOSE, Calif., Oct. 09, 2025 (GLOBE NEWSWIRE) -- Today, Zoom Communications, Inc. (NASDAQ: ZM) announced that Zoom Phone, its AI-first, cloud phone system, recently surpassed 10 million seats globally, marking a major milestone in the company’s mission to modernize business communications.
Since its launch in 2019, Zoom Phone has become one of the fastest-growing cloud telephony solutions in the market. Its growth reflects the shift from legacy PBXs and fragmented solutions to unified, AI-first communications. Built on Zoom’s reliable, scalable, and open platform, Zoom Phone offers enterprise-grade features, flexibility, and AI-first innovation to help businesses of all sizes improve collaboration and customer engagement.
“Reaching 10 million seats isn’t just a milestone for Zoom, it demonstrates that organizations across the globe are rethinking what their phone system can do for their business,” said Chris Moss, general manager of Zoom Phone. “Customers are realizing tangible value via simpler management, reduced costs, and smarter interactions powered by AI. Zoom Phone isn’t just replacing old PBXs; it’s redefining what connected, intelligent communication looks like in the modern workplace.”
“The achievement of 10M phone seats in such a short period of time is remarkable, but shouldn’t come as a surprise,” said Zeus Karravala, principal analyst, ZK Research. “Zoom’s constant innovation, customer happiness, and infusion of AI made the company a leader in meetings, and it took this same approach to phone.”
“Moving to Zoom has been an absolute game changer,” said Brock Taffe, head of operations and events, Sydney Film Festival. “The main goal was to reduce the phone bills and, with Zoom Phone, we achieved
Zoom Phone’s latest milestone builds on broader momentum across Zoom’s communications ecosystem. With innovations in AI, mobility, and integrations, Zoom Phone enables businesses to unify calling, meetings, messaging, contact center, and more into a single, flexible solution.
For more information on Zoom Phone, visit zoom.com.
About Zoom Phone
Zoom Phone is an AI-first cloud phone system that helps organizations simplify communication, reduce costs, and stay connected from anywhere. Designed for businesses of all sizes and industries, it combines enterprise-grade reliability, global reach, and intelligent features in one easy-to-use solution. With AI Companion, integrated calling, SMS, and voicemail, Zoom Phone enables teams to collaborate seamlessly and deliver faster, smarter customer experiences. Zoom Phone offers PSTN coverage in 49+ countries and territories and the flexibility to bring your own carrier. Built on Zoom’s secure, scalable architecture with available
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Zoom Public Relations
Travis Isaman
press@zoom.us
FAQ
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