Zoom recognized in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service for sixth consecutive year
Zoom (NASDAQ: ZM) has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the sixth consecutive year. The company stands out as one of only two providers recognized in both UCaaS and CCaaS Magic Quadrants.
The recognition highlights Zoom's AI-first strategy, featuring AI Companion integration across the Zoom Workplace platform to enhance user productivity and work quality. The company's unified platform approach delivers both communication and contact center capabilities within a single interface.
Zoom (NASDAQ: ZM) è stato nominato Leader nel 2025 Gartner® Magic Quadrant™ per Unified Communications as a Service (UCaaS) per il sesto anno consecutivo. L'azienda si distingue come una delle sole due realtà riconosciute sia nel UCaaS che nel CCaaS Magic Quadrants.
Il riconoscimento mette in evidenza la strategia AI-first di Zoom, con l'integrazione di AI Companion sulla piattaforma Zoom Workplace per aumentare la produttività e la qualità del lavoro degli utenti. L'approccio di piattaforma unificata dell'azienda offre contemporaneamente capacità di comunicazione e di contact center in un'unica interfaccia.
Zoom (NASDAQ: ZM) ha sido nombrada una líder en el 2025 Gartner® Magic Quadrant™ para UCaaS (Unified Communications as a Service) por sexto año consecutivo. La empresa destaca como una de las dos únicas proveedoras reconocidas tanto en UCaaS como en CCaaS.
El reconocimiento resalta la estrategia AI-first de Zoom, con la integración de AI Companion en la plataforma Zoom Workplace para mejorar la productividad de los usuarios y la calidad del trabajo. El enfoque de plataforma unificada de la empresa ofrece simultáneamente capacidades de comunicación y de centro de contacto en una única interfaz.
Zoom (NASDAQ: ZM)은(는) 6년 연속으로 UCaaS(서비스형 UC) 부문 2025 Gartner® Magic Quadrant™의 리더로 선정되었습니다. 이 회사는 UCaaS와 CCaaS 매직 쿼드런트에서 둘 다 인정받은 두 공급자 중 하나로 눈에 띕니다.
이번 인정은 Zoom의 AI-우선 전략을 부각시키며, Zoom Workplace 플랫폼 전반에 걸친 AI Companion 통합으로 사용자 생산성과 작업 품질을 향상시킵니다. 회사의 통합 플랫폼 접근 방식은 단일 인터페이스에서 커뮤니케이션과 컨택센터 기능을 모두 제공합니다.
Zoom (NASDAQ : ZM) a été désigné comme Leader dans le 2025 Gartner® Magic Quadrant™ pour les Communications Unifiées en tant que Service (UCaaS) pour la sixième année consécutive. L'entreprise se démarque comme l'une des deux seules fournissant reconnues à la fois dans les quadrants UCaaS et CCaaS.
Cette reconnaissance met en lumière la stratégie AI-first de Zoom, avec l'intégration d'AI Companion sur la plateforme Zoom Workplace pour améliorer la productivité des utilisateurs et la qualité du travail. L'approche de plateforme unifiée de l'entreprise offre à la fois des capacités de communication et de centre de contact dans une seule interface.
Zoom (NASDAQ: ZM) ist führend im 2025 Gartner® Magic Quadrant™ für Unified Communications as a Service (UCaaS) für das sechste aufeinanderfolgende Jahr. Das Unternehmen hebt sich als einer der einzigen zwei Anbieter hervor, die sowohl im UCaaS- als auch im CCaaS-Mag Quadrant anerkannt sind.
Die Anerkennung unterstreicht Zooms AI-first-Strategie, mit der Integration von AI Companion über die Zoom Workplace-Plattform, um die Produktivität der Benutzer und die Arbeitsqualität zu verbessern. Der Ansatz der einheitlichen Plattform des Unternehmens bietet sowohl Kommunikations- als auch Contact-Center-Funktionen in einer einzigen Benutzeroberfläche.
Zoom (NASDAQ: ZM) تم اختيارها كقائدة في تصنيف Gartner® Magic Quadrant™ 2025 للاتصالات الموحدة كخدمة UCaaS للسنة السادسة على التوالي. الشركة تبرز كواحدة من اثنتين فقط من مقدمي الخدمات المعترف بهما في كل من UCaaS و CCaaS في مربع ماجيك.
التقدير يسلط الضوء على استراتيجية AI-first لدى Zoom، مع تكامل AI Companion عبر منصة Zoom Workplace لتعزيز إنتاجية المستخدمين وجودة العمل. نهج المنصة الموحدة للشركة يوفر قدرات التواصل ومركز الاتصالات ضمن واجهة واحدة.
Zoom（纳斯达克股票代码：ZM） 连续第六年被评为 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) 的领导者。该公司是仅有的两家在 UCaaS 和 CCaaS 的 Magic Quadrant 中均获得认可的提供商之一。
这一荣誉突显了 Zoom 的 AI-first 策略，通过 Zoom Workplace 平台中的 AI Companion 集成，提升用户生产力和工作质量。公司统一的平台方法在单一界面中同时提供通信与联系中心功能。
- Sixth consecutive recognition as Leader in Gartner Magic Quadrant for UCaaS
- One of only two companies with placements in both UCaaS and CCaaS Magic Quadrants
- Successful implementation of AI-first strategy with AI Companion across platform
- Strong unified platform combining communication and contact center capabilities
- None.
SAN JOSE, Calif., Sept. 26, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced it has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). This is Zoom’s sixth inclusion in the Magic Quadrant for UCaaS, and Zoom is one of only two companies that have placements in both UCaaS and CCaaS Magic Quadrants.
Zoom believes this recognition highlights the strength of Zoom’s AI-first approach to communication and collaboration. AI Companion is embedded across the Zoom Workplace platform to help users gain more insights from their conversations, be more effective with their time, and ultimately deliver higher-quality work faster.
“It’s a tremendous honor to be recognized in the Gartner Magic Quadrant™ for UCaaS for a sixth year in a row,” said Shawn Rolin, General Manager for Zoom Workplace, Global Solutions Engineering and Services at Zoom. “And to be one of only two companies to receive placements in both UCaaS and CCaaS Magic Quadrants, we feel this validates our commitment to AI-first innovations that help people do their work faster and better.”
Zoom regards its recognition as a leader in the Magic Quadrant for UCaaS and its inclusion in the Gartner Magic Quadrant for CCaaS as reflecting the strength of Zoom’s unified platform strategy, delivering both communication and contact center capabilities within a single, easy-to-use experience.
Download a complimentary copy of the Gartner Magic Quadrant for UCaaS here to read the full report.
To learn more about Zoom Workplace, visit the Zoom website.
Gartner Disclaimer
Gartner, Magic Quadrant for Unified Communications as a Service, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang 22 September 2025.
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
PR contact
Lacretia Nichols
press@zoom.us
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