Connexus Credit Union Renews and Expands Longstanding Partnership with Alkami to Advance Digital Banking and Grow Member Relationships
The renewal extends a customer relationship that began more than a decade ago.
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Rhea-AI Summary
Alkami Technology (ALKT) has renewed its digital banking partnership with Connexus Credit Union, marking the customer's second renewal with Alkami.
Connexus continues to use Alkami's Digital Banking Platform and software development kit, a set of tools for building custom software, to create member experiences tailored to its products. Alkami also published a case study on Connexus' use of the platform and a companion whitepaper examining how financial institutions can build broader relationships with borrowers.
Positive
- Minor pointConnexus' second renewal continues its customer commitment to Alkami's Digital Banking Platform.
Negative
- None.
Key Figures
- Digital lending application volume
- 38%
- Year-to-date, compared with 16% in 2020
- Loan funding through digital banking
- 41%
- Year-to-date, compared with 12% in 2020
- Products per digital banking user
- Approximately 17% more
- Compared with the average Connexus account holder
- Organizational Net Promoter Score
- 58, up from 42.3
- 2025 compared with 2022
- Digital banking Net Promoter Score
- 52.7, up from 31.1
- 2025 compared with 2022
Key Terms
software development kit technical
net promoter score financial
AI-generated analysis. How Rhea-AI works. Not financial advice.
Second renewal reflects Connexus' continued commitment to digital innovation, leveraging Alkami's SDK to extend its development capabilities and deliver personalized member experiences
More than a decade after the partnership began, Connexus continues to use Alkami's Digital Banking Platform to deliver intuitive, personalized member experiences while supporting broader organizational goals around digital engagement, lending, and relationship growth. Connexus is also using Alkami's software development kit (SDK) to create custom digital experiences tailored to the credit union's members and products.
"Connexus selected Alkami because we wanted a strategic technology partner that could support our long-term vision," said Laura Huggins, senior vice president of marketing at Connexus Credit Union. "More than a decade later, that remains true. Alkami gives us a reliable foundation for the everyday member experience while providing the flexibility to build capabilities unique to Connexus and continue advancing our digital strategy. That's why renewing our partnership was a natural decision."
Through its use of Alkami's Platform and SDK, Connexus has leveraged digital capabilities including Snapshot, account alerts, internal and external transfers, card management, and created an Xtraordinary Checking progress tracker to further differentiate its digital banking platform. These experiences help members manage everyday financial activities while making the value of Connexus' products more relevant and visible within digital banking.
Connexus' digital strategy is also contributing to measurable business results:
- Accelerated loan growth:
38% of lending application volume year-to-date comes through digital banking, up from16% in 2020. - Increased funding amount:
41% of total loan funding year-to-date comes through digital banking, compared with12% in 2020. - Deeper product adoption: Digital banking users hold approximately
17% more products per member than the average Connexus account holder. - Improvement in member satisfaction: Connexus' organizational Net Promoter Score (NPS) increased from 42.3 in 2022 to 58 in 2025, while digital banking NPS increased from 31.1 to 52.7 over the same period.
- Elevated engagement: Connexus' mobile application has a 4.72 blended rating, including more than 14,000 Apple App Store ratings.
"Connexus demonstrates what is possible when a financial institution combines deep member knowledge, internal innovation, and a long-term technology partnership," said Wayne McCulloch, chief customer officer at Alkami. "Connexus' continued investment in digital banking is helping create more convenient member experiences while supporting meaningful business outcomes across engagement, lending, and relationship depth. We are proud to continue working alongside Connexus as they build what comes next."
The expanded partnership story is featured in two recent resources from Alkami. The first case study explores how Connexus uses Alkami's Digital Banking Platform and SDK to innovate from within, create custom member experiences, and support its broader digital strategy.
The companion whitepaper, "Expanding the Relationship Beyond the Indirect Loan," examines how financial institutions, like Connexus, can transform borrowers into deeper relationships.
"Indirect borrowers often did not intentionally choose Connexus Credit Union as their financial institution," Huggins said. "They chose a car or another financial need, and Connexus became the lending partner that helped meet that need. We have to earn the opportunity to build a broader relationship by providing a simple, reliable, and relevant experience from the beginning."
Through new member onboarding, digital banking enrollment, convenient loan payments, targeted email and advertising campaigns, personalized in-app messaging, and internally developed next-best-product recommendations, Connexus is creating more opportunities to deepen adoption with additional products and services.
To read the Connexus digital banking case study, click here.
To read the whitepaper, Expanding the Relationship Beyond the Indirect Loan, click here.
To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.
About Alkami
Alkami provides a digital sales and service platform for
About Connexus Credit Union
Connexus is a member-focused cooperative with
Media Relations Contacts
Vested
alkami@fullyvested.com
Marla Pieton
marla.pieton@alkami.com
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SOURCE Alkami Technology, Inc.
FAQ
AI-generated questions and answers. How Rhea-AI works. Not financial advice.
What did Alkami announce about its partnership with Connexus Credit Union?
Connexus Credit Union has renewed its partnership with Alkami for a second time. Connexus continues to use Alkami's Digital Banking Platform and software development kit to develop custom digital experiences for its members.