Texans Credit Union Grows Active Digital Banking Users by 42% with Alkami

Texans booked more than 1,200 applications and nearly $11.5 million in deposits during the first six weeks of its in-branch MANTL experience.

Rhea-AI Summary

Alkami Technology (ALKT) announced the continued expansion of its relationship with Texans Credit Union and published a customer case study.

Texans adopted MANTL Onboarding & Account Opening after moving to Alkami's digital banking platform. Active digital banking users grew 42% following implementation, and its net promoter score, a customer recommendation measure, increased from 73.6 to 89.4 following the transformation.

Key Figures

Active digital banking users: 42% growth Net promoter score: 73.6 to 89.4 App Store rating: 4.8 stars +3 more

Active digital banking users

42% growth

Following implementation

Net promoter score

73.6 to 89.4

Following the transformation

App Store rating

4.8 stars

Reported alongside digital engagement results

Online accounts booked

Doubled

First month after going live with MANTL

In-branch account opening speed

Up to five times faster

After the account-opening changes

Applications

More than 1,200

First six weeks of the in-branch MANTL experience

Key Terms

software development kit, net promoter score

2 terms

software development kit technical

"Using Alkami's SDK, the credit union built My Texans Hub"

A software development kit (SDK) is a prepared set of code, tools and instructions that lets other developers build apps or features that work with a company’s product or platform — like giving builders a branded toolbox and blueprint. Investors care because a widely used SDK can grow a product’s ecosystem, speed adoption, create ongoing revenue or lock in customers, and signal whether third parties find the platform easy and valuable to work with.

net promoter score technical

"Increased its net promoter score from 73.6 to 89.4"

Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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A new case study shows how the credit union also improved NPS from 73.6 to 89.4, doubled online account openings, and made in-branch account opening up to five times faster.

PLANO, Texas, Oct. 13, 2026 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a digital sales and service platform provider for financial institutions in the U.S., today announced the continued expansion of its relationship with Texans Credit Union (Texans), a Richardson, Texas-based credit union serving more than 150,000 members. A new case study highlights how Texans is leveraging Alkami to drive measurable growth in digital engagement, member satisfaction, deposits, and membership, while improving operational efficiency and building a more flexible foundation for continued innovation.

Since moving from its previous digital banking provider to Alkami's Digital Banking Platform, Texans has built on its initial conversion to advance a broader growth and innovation strategy. The credit union has since adopted MANTL Onboarding & Account Opening, created differentiated experiences with Alkami's software development kit (SDK), and deployed fintech integrations through Alkami's partner ecosystem. Together, these capabilities give Texans greater control over how it evolves its digital experience, responds to member needs, and brings new capabilities to market.

"Alkami gave us more than a new Digital Banking Platform. It gave us a long-term partner and the infrastructure to create the experiences members need to manage and advance their financial lives," said Mike McWethy, executive vice president at Texans Credit Union. "Our goal isn't simply to have more digital users; it's to make the experience valuable enough that members want to keep engaging with us, and Alkami is central to how we create that engagement. By making it easier to take action, delivering relevant insights and connecting account opening directly into digital banking, we can meet members in the moment, deepen relationships, and help them do more with us. That means we can move faster, scale with the organization, and continue improving the member experience over time, supporting growth, retention, and innovation."

Texans has used Alkami's extensible Platform to tailor its digital experience around its own priorities. Using Alkami's SDK, the credit union built My Texans Hub to make important relationship information easier for members to find and reduce avoidable support inquiries. Integrated fintech partners have added capabilities across money movement, fraud prevention, mobile deposit, direct deposit switching, and member service. Recently, Texans added MANTL Onboarding & Account Opening to connect application, decisioning, and funding with digital banking and streamline account opening across digital and branch channels.

Since beginning its digital transformation with Alkami, Texans has:

• Increased digital engagement: Grew active digital banking users by 42% following implementation while achieving a 4.8-star App Store rating.
• Improved member satisfaction: Increased its net promoter score from 73.6 to 89.4 following the transformation.
• Accelerated online account growth: Doubled the number of online accounts booked in the first month after going live with MANTL.
• Transformed account opening across channels: Reduced average account opening time to approximately 5.7 minutes across channels and made the in-branch experience up to five times faster.
• Generated early deposit momentum: Booked more than 1,200 applications and nearly $11.5 million in deposits during the first six weeks of its in-branch MANTL experience.

"Texans Credit Union demonstrates the compounding value of treating a platform conversion as the foundation for a broader growth strategy," said Benjamin Conant, chief product officer at Alkami. "By bringing together onboarding and account opening, digital banking, an extensible SDK, and an ecosystem of integrated technology partners, Texans has greater flexibility to determine what it needs and how to deliver it. The results show how that flexibility can translate into stronger engagement, greater efficiency, and measurable growth."

To explore the Texans Credit Union case study and learn more about its results, visit here.

To learn more about Anticipatory Banking and the Alkami Digital Sales & Service Platform, visit here.

About Alkami
Alkami provides a digital sales and service platform for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.

About Texans Credit Union
Texans Credit Union is a full-service, not-for-profit financial institution that has served Texas since 1953. Dedicated to enriching the lives of Texans by making credit union membership mean more, the credit union offers a complete suite of banking, lending, and investment services supported by intuitive digital tools and personal, local service. Texans Credit Union fosters a people-first culture that values expertise, care, and innovation in every member interaction. It is recognized by Forbes as the No. 1 in-state credit union in Texas as well as by Newsweek as one of the best regional credit unions in the country. To learn more, visit texanscu.org.

Media Relations Contacts
Vested
alkami@fullyvested.com

Marla Pieton
marla.pieton@alkami.com

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SOURCE Alkami Technology, Inc.