Zoom unveils AI Companion 3.0 at Zoomtopia 2025, enhancing agentic AI across the Zoom platform
Zoom (NASDAQ: ZM) unveiled AI Companion 3.0 at Zoomtopia 2025, introducing powerful agentic AI capabilities across its platform. The new AI system can understand users' context, priorities, and goals while working across multiple surfaces including Zoom Workplace and Business Services.
Key features include deeper conversational insights, unified context-aware search, AI note-taking across multiple platforms, and a new work surface in web browsers. The system will be generally available in November 2025 at no additional cost with paid Zoom Workplace accounts, while Custom AI Companion will be available as an add-on for $12 per user per month.
The company also announced enhancements to its Customer Experience suite and Zoom Virtual Agent, including Agentic AI Expert Assist, CX Insights, and Zoom Revenue Accelerator for sales teams.
Zoom (NASDAQ: ZM) ha presentato AI Companion 3.0 a Zoomtopia 2025, introducendo potenti capacità AI agentic attraverso la sua piattaforma. Il nuovo sistema AI può comprendere il contesto, le priorità e gli obiettivi degli utenti mentre lavora su più superfici tra cui Zoom Workplace e Business Services. Caratteristiche chiave includono approfondimenti conversazionali più profondi, ricerca unificata basata sul contesto, note AI su più piattaforme e una nuova superficie di lavoro nei browser web. Il sistema sarà disponibile al pubblico a novembre 2025 a costo aggiuntivo pari a zero per gli account Zoom Workplace a pagamento, mentre Custom AI Companion sarà disponibile come aggiunta per $12 per utente al mese. L'azienda ha inoltre annunciato miglioramenti al suo pacchetto Customer Experience e a Zoom Virtual Agent, inclusi Agentic AI Expert Assist, CX Insights e Zoom Revenue Accelerator per i team di vendita.
Zoom (NASDAQ: ZM) presentó AI Companion 3.0 en Zoomtopia 2025, introduciendo potentes capacidades de IA agentic en toda su plataforma. El nuevo sistema de IA puede entender el contexto, las prioridades y los objetivos de los usuarios mientras funciona en múltiples superficies, incluido Zoom Workplace y Business Services. Las características clave incluyen informes conversacionales más profundos, una búsqueda unificada basada en contexto, toma de notas con IA en varias plataformas y una nueva superficie de trabajo en los navegadores web. El sistema estará disponible en noviembre de 2025 sin costo adicional para cuentas de Zoom Workplace de pago, mientras que Custom AI Companion estará disponible como complemento por $12 por usuario al mes. La empresa también anunció mejoras a su suite de Customer Experience y a Zoom Virtual Agent, incluyendo Agentic AI Expert Assist, CX Insights y Zoom Revenue Accelerator para equipos de ventas.
Zoom (NASDAQ: ZM)는 Zoomtopia 2025에서 AI Companion 3.0을 공개하며 플랫폼 전반에 걸친 강력한 에이전트 AI 기능을 도입했습니다. 새로운 AI 시스템은 사용자의 맥락, 우선순위 및 목표를 이해하면서 Zoom Workplace 및 Business Services를 포함한 여러 표면에서 작동할 수 있습니다. 주요 기능으로는 더 깊은 대화 인사이트, 맥락 인식 검색의 통합, 여러 플랫폼에서의 AI 노트 필기, 웹 브라우저에서의 새로운 작업 표면이 포함됩니다. 시스템은 2025년 11월에 일반 공개되며 Zoom Workplace 유료 계정의 경우 추가 비용 없이 제공되고, Custom AI Companion은 $12/사용자/월의 추가 기능으로 제공됩니다. 또한 이 회사는 Agentic AI Expert Assist, CX Insights 및 Zoom Revenue Accelerator를 포함한 고객 경험(CX) 도구 및 Zoom Virtual Agent의 향상을 발표했습니다.
Zoom (NASDAQ: ZM) a dévoilé AI Companion 3.0 lors de Zoomtopia 2025, introduisant de puissantes capacités d'IA agentic sur l'ensemble de sa plateforme. Le nouveau système d'IA peut comprendre le contexte, les priorités et les objectifs des utilisateurs tout en fonctionnant sur plusieurs surfaces, y compris Zoom Workplace et Business Services. Parmi les fonctionnalités clés figurent des insights conversationnels plus profonds, une recherche unifiée basée sur le contexte, la prise de notes par IA sur plusieurs plateformes et une nouvelle surface de travail dans les navigateurs web. Le système sera généralement disponible en novembre 2025 sans coût additionnel pour les comptes Zoom Workplace payants, tandis que Custom AI Companion sera disponible en option pour 12 $ par utilisateur et par mois. L'entreprise a également annoncé des améliorations de sa suite Customer Experience et de Zoom Virtual Agent, notamment Agentic AI Expert Assist, CX Insights et Zoom Revenue Accelerator pour les équipes de vente.
Zoom (NASDAQ: ZM) stellte AI Companion 3.0 auf Zoomtopia 2025 vor und führt leistungsstarke agentische KI-Fähigkeiten über die gesamte Plattform ein. Das neue KI-System kann den Kontext, die Prioritäten und Ziele der Benutzer verstehen, während es über mehrere Oberflächen hinweg arbeitet, darunter Zoom Workplace und Business Services. Zu den Hauptmerkmalen gehören tiefere Gesprächseinblicke, eine einheitliche kontextbasierte Suche, KI-Notizen über mehrere Plattformen hinweg und eine neue Arbeitsoberfläche in Webbrowsern. Das System wird im November 2025 allgemein verfügbar sein, ohne zusätzliche Kosten für zahlende Zoom Workplace-Konten, während Custom AI Companion als Add-on für 12 USD pro Benutzer und Monat erhältlich sein wird. Das Unternehmen kündigte außerdem Verbesserungen seiner Customer Experience-Suite und von Zoom Virtual Agent an, einschließlich Agentic AI Expert Assist, CX Insights und Zoom Revenue Accelerator für Vertriebsteams.
Zoom (NASDAQ: ZM) كشفت عن AI Companion 3.0 في Zoomtopia 2025، مع تقديم قدرات ذكاء اصطناعي وكيلة قوية عبر منصتها. يمكن للنظام الجديد للذكاء الاصطناعي فهم سياق المستخدمين وأولوياتهم وأهدافهم أثناء العمل عبر واجهات متعددة بما في ذلك Zoom Workplace وBusiness Services.
تشمل الميزات الرئيسية رؤى محادثة أعمق، وبحثاً موحداً مدعوّاً بالسياق، وتدوين الملاحظات بالذكاء الاصطناعي عبر منصات متعددة، وواجهة عمل جديدة في متصفحات الويب. سيكون النظام متاحاً بشكل عام في نوفمبر 2025 بدون تكلفة إضافية مع حسابات Zoom Workplace المدفوعة، بينما سيكون Custom AI Companion متاحاً كإضافة مقابل $12 للمستخدم شهرياً.
كما أعلنت الشركة عن تحسينات إلى مجموعة تجربة العملاء (CX) وZoom Virtual Agent، بما في ذلك Agentic AI Expert Assist وCX Insights وZoom Revenue Accelerator لفرق المبيعات.
Zoom (NASDAQ: ZM) 在 Zoomtopia 2025 公开了 AI Companion 3.0,在整个平台引入强大的代理式 AI 能力。新的 AI 系统能够理解用户的上下文、优先级和目标,同时在包括 Zoom Workplace 和 Business Services 在内的多个界面上工作。
主要功能包括 更深层的对话洞察、基于情境的统一搜索、跨多个平台的 AI 笔记,以及在网页浏览器中的新的工作面。该系统将于 2025 年 11 月 正式向广大用户提供,针对付费的 Zoom Workplace 账户无需额外费用,同时 Custom AI Companion 将作为附加功能提供,价格为 $12 每用户每月。
公司还宣布对其客户体验套件和 Zoom Virtual Agent 进行增强,包括 Agentic AI Expert Assist、CX Insights,以及面向销售团队的 Zoom Revenue Accelerator。
- Integration of agentic AI across multiple platforms including non-Zoom meeting services
- No additional cost for AI Companion 3.0 with paid Zoom Workplace accounts
- Superior translation accuracy: 28% more accurate for English-to-French and 14% for English-to-Spanish compared to competitors
- New revenue opportunities through Custom AI Companion add-on at $12 per user/month
- Delayed general availability until November 2025
- Core features require paid Zoom Workplace accounts
- Additional cost required for custom AI features
Insights
Zoom's agentic AI launch signals strategic pivot beyond meetings into enterprise AI, with potential to create new revenue streams and competitive differentiation.
Zoom's unveiling of AI Companion 3.0 represents a significant strategic evolution beyond its core meeting platform into a comprehensive AI-powered workplace solution. The introduction of agentic AI—AI that can autonomously perform tasks on behalf of users—marks Zoom's ambitious attempt to transform conversations into actionable business intelligence and workflow automation.
The new platform demonstrates three critical capabilities that could drive enterprise adoption: (1) cross-platform intelligence that works not just within Zoom but across competitor platforms like Teams and WebEx; (2) context-aware retrieval combining internal enterprise knowledge with external data; and (3) proactive task management across communications channels.
From a monetization perspective, while core AI Companion 3.0 features will be included at no additional cost in paid Workplace accounts (preserving competitive positioning), Zoom is introducing a new revenue stream with the Custom AI Companion add-on at
The company's emphasis on accuracy in real-time translations—claiming
Most significantly, Zoom's expansion of agentic AI into customer experience and sales acceleration positions the company to compete in larger enterprise software categories beyond meetings and communication, potentially opening new addressable markets while creating stickier platform relationships with existing customers.
Zoom's AI Companion 3.0 represents a critical defensive and offensive move to maintain relevance as collaboration platforms race toward AI differentiation.
Zoom's announcement reflects an essential product evolution necessary to defend its position in the increasingly competitive enterprise collaboration market. The timing is particularly strategic as enterprise customers reevaluate their tech stack with AI capabilities now a primary consideration.
Three elements stand out from a competitive positioning perspective. First, Zoom's cross-platform capabilities (extending to Teams, Google Meet, and WebEx) represent a shrewd "Switzerland strategy" that acknowledges the multi-platform reality of most enterprises while positioning Zoom as an AI layer that works across ecosystems rather than just within its own walled garden.
Second, Zoom is cleverly implementing a freemium approach to AI adoption by including core AI Companion features at no extra cost while creating a premium tier for customization. This balanced approach addresses the price sensitivity many organizations face with proliferating AI tools while creating an upgrade path for deeper integration.
Third, the extension into customer experience and sales acceleration demonstrates category expansion beyond Zoom's traditional communication focus. By applying AI capabilities to revenue-generating functions, Zoom is shifting its narrative from cost center to potential profit center.
The Model Context Protocol (MCP) support and Agent2Agent (A2A) protocol suggest Zoom is positioning for AI interoperability rather than lock-in, likely recognizing that enterprises will demand flexibility and integration across their various AI investments. This approach could accelerate adoption while creating broader ecosystem value beyond Zoom's own applications.
- Zoom debuts AI Companion 3.0 with agentic AI, delivering powerful new features and work surfaces to transform how teams communicate and collaborate across its platform
- Zoom Business Services to launch agentic AI features for Customer Experience and Zoom Virtual Agent to redefine customer and employee interactions
SAN JOSE, Calif., Sept. 17, 2025 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) introduced a new era of productivity, intelligent collaboration, and connection, unveiling AI Companion 3.0, with powerful new agentic AI innovations across Zoom Workplace and Zoom Business Services. Announced at Zoomtopia 2025, the company’s annual flagship conference, the innovations showcase Zoom’s vision for agentic AI-first capabilities. Designed to transform how users work, Zoom’s agentic AI turns conversations into action with personalized AI assistance, giving users the power to perform at their best, every day, across multiple surfaces.
“Our customers’ most important conversations happen on Zoom, and now those conversations can result in critical insights to fuel real progress,” said Eric S. Yuan, founder and CEO of Zoom. “With AI Companion 3.0, our agentic AI can understand users’ specific context, priorities, and goals to help them cut through the noise, focus on what matters most, and drive meaningful business outcomes.”
AI Companion 3.0: the ultimate intelligent work companion
Zoom’s vision for the future of work is a unified platform where AI acts as a seamless, intelligent layer. AI Companion 3.0 and the new Zoom Workplace and Business services innovations are at the heart of this vision. More than just an AI assistant, AI Companion works across the Zoom platform and compatible third-party integrations to help users turn conversations into action through deeper conversational insights, save time by tackling administrative tasks, and deliver higher-quality work.
Uncover deeper insights
AI Companion will be able to use agentic AI to retrieve and synthesize internal enterprise knowledge, such as from meeting and phone call transcripts, chat history, and shared documents, with external insights (e.g., publicly available market research and industry data) via unified, context-aware search to deliver critical information at the right time. This will allow users to garner deep insights and receive essential information from their conversations, docs, third-party apps, multiple meeting platforms, in-person meetings, and the web.
With new AI note-taking capabilities, users with paid Zoom Workplace accounts can optimize their manual notes with AI Companion in all of their Zoom meetings, and also for in-person meetings and meetings that take place outside of Zoom, such as on Microsoft Teams, Google Meet, and WebEx (coming soon).
Optimize the workday
Proactive agentic skills can help manage busywork so users can focus on what matters. New capabilities, such as “free up my time,” meeting preparation, group assistance, and in-meeting recommendations, help users stay informed by offering the right information at the right time so they can complete their tasks with less effort.
AI Companion, with its new, outcome-focused prompts, will help drive results by helping users identify, prioritize, and complete tasks across the Zoom platform — including meetings, phone calls, chats, and emails — so nothing falls through the cracks.
Deliver high-quality work faster
Users can interact with AI Companion as a collaboration partner to uplevel their work with less guidance because it already understands their context. It knows their most recent and frequent conversation topics and important projects, providing suggested actions and tailored responses to help them deliver the best possible outputs.
AI Companion 3.0 introduces a new work surface in web browsers and the Zoom Workplace desktop app to deliver a single coherent AI experience regardless of where users are working. The work surface dynamically adapts and offers a full breadth of context, turning scattered information into actionable intelligence.
With new writing assistance and deep research skills, users can generate comprehensive, data-driven reports and polished documents using internal and external data sources.
Advanced AI platform innovations
Zoom is pushing the boundaries of communication with new AI and platform features for Zoom Workplace, including new lifelike meeting avatars, the ability to generate clips from presentations, and support for Model Context Protocol (MCP) that will allow customers and developers to configure tools for customer and virtual agents.
The addition of real-time voice translation for Zoom Meetings helps Zoom users collaborate more easily with global colleagues and partners with the Zoom quality that organizations know and love. This is supported by a recent evaluation commissioned by Zoom in which Zoom’s real-time translated captions solution was found to deliver greater accuracy than leading competitors using MetricX standard:
Customized solutions
For organizations that need agentic AI that is more tailored to their business needs, Custom AI Companion now offers the ability to create and deploy custom AI agents. Available beginning today, this low-code builder empowers admins to create and deploy tailored AI solutions directly to their employees, with access to a comprehensive, rich tooling library and pre-built templates for various workflows. Additionally, admins can connect to pre-built, third-party agents and use the Agent2Agent (A2A) protocol to get work done across applications.
AI Companion 3.0 capabilities are expected to be generally available in November 2025, at no additional cost with the paid services in Zoom Workplace accounts. The Custom AI Companion add-on is available for
Visit the Zoom newsroom for more information on the latest innovations that enhance collaboration and productivity across Zoom Workplace.
Zoom Business Services supercharges customer and employee experiences
Zoom’s commitment to businesses extends beyond collaboration, with new innovations in its Customer Experience (CX) suite and Zoom Virtual Agent (ZVA), including AI-first features designed to enhance agent performance, improve customer experience, and provide actionable insights for leaders.
Zoom customer experience innovations announced at Zoomtopia include the ability to automate support agent tasks with Agentic AI Expert Assist, uncover business intelligence from customer data with CX Insights, and extend quality oversight to virtual agent interactions with Automated Quality Management. Additionally, Zoom is introducing a “bring your own voice” capability to ZVA, allowing companies to create a more consistent and on-brand conversational experience.
Zoom is bringing the power of agentic AI beyond customer support and into the earliest stages of the customer journey. With Zoom Revenue Accelerator (ZRA), sales teams gain AI-driven capabilities that take on the heavy lifting of prospecting, follow-up, and scheduling. ZRA’s new agentic prospecting skill scans event lists and other lead sources, intelligently identifies high-potential prospects, initiates personalized outreach across channels like email and SMS, and even schedules initial touchpoints.
Visit the Zoom newsroom for more information on the latest innovations for Zoom Business Services.
Watch Zoomtopia Live
Tune in to Zoomtopia today for the Americas and tomorrow, September 18, for APAC, EMEA, and Japan to learn more about these innovations. Unless otherwise noted, these innovations will be available to Zoom customers on September 17, 2025. For more information about these announcements and Zoom’s new AI for Good program, visit the Zoom newsroom.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
The statements contained here are for informational purposes only and may not be incorporated into any contract. Any services, products, or functionality referenced that are not currently available are subject to change at Zoom’s sole discretion and may not be delivered as planned or at all. Customers who purchase from Zoom should make their purchase decisions based on currently available pricing, features, and functions.
Zoom Public Relations
Travis Isaman
press@zoom.us
