Company Description
American Well Corporation (Amwell) (NYSE: AMWL) is described as a leader in digital care and technology-enabled healthcare. The company focuses on enabling the digital delivery of care through a comprehensive, SaaS-based software platform that connects patients, payers, health systems and clinical professionals across the care continuum.
According to its public disclosures, Amwell offers payers and health systems a single, comprehensive, technology-enabled care platform. The Amwell platform combines software and related services to power a variety of clinical programs from Amwell and from a growing number of partners. The company states that it uses technology to provide patients with better access to more convenient, affordable and effective care, while supporting the organizations that sponsor and deliver that care.
Business model and platform focus
Amwell describes its core offering as a SaaS-based technology-enabled care platform. The platform is used by payers and health systems to support clinical programs and to enable patients to experience unified, personalized and simple access to diversified clinical programs across the care continuum. Amwell indicates that its platform operates at large scale, enabling care for millions of patients and their sponsors and delivering dependable outcomes.
The company also operates white‑label digital care platforms on behalf of partners. For example, in its SEC filings Amwell reports that it operates a white‑labelled digital care delivery platform for Elevance Health under the brand name LiveHealth Online. Under this arrangement, Elevance Health pays annual subscription fees and may engage Amwell for professional services, development, innovation and engagement marketing services. This illustrates how Amwell’s technology is used both under its own brand and under partner brands.
Customers and partners
In its news releases, Amwell states that it has, for almost two decades, served some of the largest and most sophisticated healthcare organizations in the United States and worldwide. The company highlights relationships with payers, health systems and government organizations. For example, Amwell is part of a Leidos‑led partnership supporting the U.S. Defense Health Agency’s Digital First Program for the Military Health System. Under this program, Amwell provides its technology‑enabled care platform to power virtual care delivered by Military Health System providers, including scheduled virtual visits integrated with the Military Health System’s electronic health record.
Through this work, Amwell’s platform has been deployed across the global Department of Defense enterprise and extended to the U.S. Military Entrance Processing Command and the U.S. Coast Guard. The company reports that its platform is embedded into existing clinical workflows, including those within the MHS GENESIS electronic health record, and that it supports hybrid care models that combine in‑person and virtual care.
Role in technology‑enabled healthcare
Amwell characterizes itself as a technology-enabled care platform provider and a leader in digital care. The company’s public materials emphasize that more people are seeking care online and more clinical programs are becoming available digitally. In this context, Amwell positions its platform as an integrated, future‑ready and consistent solution that allows organizations to offer diversified clinical programs while giving patients simple access to those programs.
The company notes that its platform powers many clinical programs from Amwell and partners, and that it is designed to support care delivery across the care continuum. In earlier descriptions, American Well Corporation has also been identified as a telehealth company enabling digital delivery of care, with its Amwell platform used by health systems, health plans, government and innovator clients to enable new models of care for patients and members.
Contracted programs and white‑label services
Amwell’s SEC filings describe multi‑year agreements with Elevance Health, under which Amwell operates the LiveHealth Online digital care delivery platform. Elevance Health is obligated to pay annual subscription fees and may engage Amwell for additional professional services, development, innovation and engagement marketing work. These agreements typically have multi‑year terms with automatic renewals and include provisions for termination under specified circumstances.
In addition, Amwell’s clinical partner, Online Care Group, P.C., has provider agreements with Elevance Health‑related entities. Under these agreements, Online Care Group provides prioritized access to a 50‑state network of clinical professionals who deliver digital care consultations to Elevance Health members via the LiveHealth Online platform, in return for access and per‑consultation fees. These arrangements illustrate how Amwell’s technology platform is combined with clinical networks to support digital care delivery.
Capital markets and corporate activity
American Well Corporation’s Class A common stock trades on the New York Stock Exchange under the symbol AMWL. The company regularly reports its quarterly financial results and business updates through earnings releases and Form 8‑K filings, and holds conference calls and webcasts for investors. It also participates in healthcare, technology and digital health investor conferences, where company leaders provide business updates and discuss trends in technology‑enabled care.
Amwell also uses equity‑based compensation, such as restricted stock units (RSUs), as part of its inducement plan for new employees. Public disclosures describe grants of RSUs to new employees as material inducements to employment, with vesting schedules tied to continued employment and approvals by the company’s compensation committee under New York Stock Exchange rules.
Intellectual property and trademarks
American Well Corporation states that materials it publishes are its property and are protected under United States and international copyright laws. The company notes that its content results from proprietary processes, analytical frameworks, algorithms, business methods, solution construction aids and templates, which remain its property. Amwell also indicates that the trademarks, service marks and logos it uses are registered and unregistered trademarks of American Well Corporation or third parties that have licensed their marks to the company.
In some disclosures, American Well Corporation identifies Amwell, SilverCloud, Amwell Converge, Carepoint and the Amwell logo as registered trademarks of the company. It restricts reproduction or display of these trademarks without written permission, underscoring the importance of its intellectual property in its business.
Position within the professional, scientific and technical services sector
American Well Corporation operates within the broader professional, scientific and technical services sector and is classified in research and development in the physical, engineering and life sciences (except biotechnology). Within this context, Amwell’s focus is on applying technology and software to healthcare delivery, enabling digital care models for payers, health systems, government agencies and other organizations that sponsor care.
By providing a SaaS‑based technology‑enabled care platform, white‑label digital care solutions and support for clinical programs, Amwell plays a role in the ongoing shift toward digital and hybrid healthcare delivery models. Its long‑term relationships with large healthcare organizations and government entities, as described in its news releases and SEC filings, reflect the use of its platform in large‑scale, complex healthcare environments.