Audiocodes Stock Price, News & Analysis

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global provider of enterprise voice, unified communications, contact center and conversational AI applications and services for enterprises. The company focuses on helping organizations improve customer experience (CX) and employee experience (EX) through enhanced communications and collaboration, with a portfolio that spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that transform conversations into business insights.

According to multiple company disclosures, AudioCodes positions itself as a global leader in enterprise voice solutions and VoiceAI business solutions, with over 30 years of experience in voice technologies. Its offerings are trusted by a significant number of large enterprises, including 65 Fortune 100 companies, reflecting extensive adoption of its unified communications, contact center and voice AI capabilities.

Business focus and solutions

AudioCodes develops and sells communications software, products and AI-powered solutions that support the digital workplace and modern customer experience. Earlier descriptions highlight converged voice over IP (VoIP) and data networking solutions, products and applications for service providers, channels, original equipment manufacturers (OEMs), network equipment providers and system integrators. The company’s portfolio includes enterprise voice connectivity, unified communications integration, contact center connectivity and conversational AI services that enhance collaboration, automate workflows and provide real-time insights from voice interactions.

Recent company descriptions emphasize solutions that provide seamless interoperability with leading unified communications as a service (UCaaS) and contact center as a service (CCaaS) platforms, including Microsoft Teams, Webex, Zoom and Genesys. AudioCodes’ technologies are used by enterprises and service providers to build and operate voice networks, unified communications platforms and AI-driven productivity tools, supporting both cloud-based and on-premises environments.

Key product and service areas

Available information describes several important solution families within AudioCodes’ portfolio:

• Live managed services and Live Platform – AudioCodes reports that its Live family of services supports unified communications and collaboration (UCC) and contact center (CX) connectivity, with managed services for UCaaS and CX markets. The company has introduced the Live Platform, described as an integrated UCaaS and CX solution and a white-label, multi-tenant SaaS offering that enables service providers and partners to simplify the delivery of cloud-based voice services and value-added UCaaS services.
• Voice Communications Platform as a Service (CPaaS) – The Live Hub voice CPaaS unifies applications such as Conversational IVR, Voice AI, Agent Assist and real-time translation in a self-service cloud platform. It provides native reach across SIP trunks, UCaaS and CCaaS platforms, on-premises telephony systems, WhatsApp and WebRTC, allowing enterprises to deploy voice AI on top of existing investments.
• AI Agents module – AudioCodes has announced an AI Agents module for Live Hub that enables enterprises to build, integrate and run LLM-powered voice bots on existing telephony and customer-engagement systems. The module supports natural, LLM-powered conversations, secure API integration to authenticate callers and update records, and composable orchestration of multi-step journeys with smart handoffs to live agents.
• Voca Conversational Interaction Center (Voca CIC) – The company reports that Voca CIC is used to modernize Conversational IVR and deploy AI Voice Agents at scale. A large-scale deployment with Atento and Go2Uno for a major managed care organization demonstrates support for hundreds of concurrent AI Voice Agents, advanced analytics and performance reporting, and integration with AudioCodes session border controller (SBC) infrastructure for connectivity and continuity.
• Meeting Insights On-Prem (MIA OP) – AudioCodes has introduced Meeting Insights On-Prem as an AI-powered enterprise software solution for recording, organizing and securing meeting content in highly regulated and security-sensitive environments. Deployed on local servers, it offers automatic transcription, summarization and actionable insights using generative AI, along with terminology dictionaries, speaker separation, intelligent punctuation, and built-in tools for editing and documentation workflows.
• Session Border Controllers and connectivity – The company highlights global market leadership in SBC technology, which underpins reliable, scalable and secure voice connectivity for its platforms. AudioCodes SBCs are also certified as third-party gateways for premises PSTN connectivity for Webex Calling.

Integration with major UCaaS and CCaaS platforms

AudioCodes states that its products, applications and SaaS services provide seamless interoperability with leading UCaaS and CCaaS platforms. These include Microsoft Teams, Webex, Zoom, Genesys and other unified communications and contact center platforms. The company’s Live Platform and related offerings are used by service providers and partners to deliver Webex Calling services, including Cloud Connect PSTN connectivity and mobile calling capabilities through its Mobile Connect solution.

Customer segments and use cases

Company communications describe a focus on enterprise customers and service providers. Enterprises use AudioCodes solutions to enhance productivity, collaboration, business process automation and intelligence, compliance and customer interaction. The Meeting Insights On-Prem solution is tailored for organizations in sectors such as government, military, financial and healthcare that require on-premises deployment and strict data control. Voca CIC deployments illustrate use in healthcare-related customer experience environments through business process outsourcing providers.

Geographic footprint and exchanges

AudioCodes is identified as a foreign private issuer with principal executive offices in Or Yehuda, Israel. The company’s shares trade on the Nasdaq Global Select Market and on the Tel-Aviv Stock Exchange under the symbol AUDC. Earlier descriptions note geographic segments including Israel, the Americas, Europe and the Far East for its revenue reporting.

Business model and revenue characteristics

Available financial disclosures indicate that AudioCodes generates revenues from products and services, with services accounting for a significant share of total revenues in recent periods. The company reports growing annual recurring revenue (ARR) associated with Live managed services and conversational AI offerings. It has also described an ongoing transformation into an AI-driven, hybrid cloud software and services company, emphasizing growth in Live managed services for UCaaS and CX and in conversational AI business lines.

Capital markets and corporate actions

AudioCodes regularly reports quarterly financial results via press releases and Form 6-K filings with the U.S. Securities and Exchange Commission. These filings include condensed consolidated balance sheets, statements of operations and reconciliations of GAAP to non-GAAP measures. The company has disclosed share repurchase activity under a share buyback program, court approvals in Israel for share repurchases and dividends, and the adoption of a Rule 10b5-1 stock trading plan to facilitate repurchases during blackout periods. It has also declared cash dividends from time to time, subject to applicable regulations.

Regulatory status

Recent Form 6-K filings confirm that AudioCodes continues to report as a foreign private issuer under the Securities Exchange Act of 1934. There is no indication in the provided filings of delisting, deregistration or bankruptcy. The company holds annual general meetings of shareholders, with proxy materials distributed and meeting results reported via Form 6-K.

FAQs about AudioCodes Ltd. (AUDC)

• What does AudioCodes Ltd. do?
  

  AudioCodes Ltd. provides unified communications, voice, contact center and conversational AI applications and services for enterprises. Its portfolio includes voice connectivity, unified communications and contact center integration, and voice AI applications that help organizations improve customer and employee experiences.

• How does AudioCodes support unified communications and contact centers?
  

  The company offers products, applications and SaaS services that interoperate with leading UCaaS and CCaaS platforms such as Microsoft Teams, Webex, Zoom and Genesys. Solutions like Live managed services, Live Platform and Live Hub voice CPaaS enable connectivity, cloud-based voice services and AI-enhanced customer interactions.

• What is AudioCodes’ role in conversational AI?
  

  AudioCodes describes conversational AI as a key growth area and offers services such as Voice AI, Agent Assist, Conversational IVR and AI-powered Voice Agents. The AI Agents module in Live Hub and the Voca Conversational Interaction Center are examples of offerings that use large language models and AI to automate and enhance voice interactions.

• What is Live Hub and what are AI Agents?
  

  Live Hub is AudioCodes’ voice Communications Platform as a Service (CPaaS) that unifies Conversational IVR, Voice AI, Agent Assist and real-time translation in a self-service cloud platform. The AI Agents module allows enterprises to build, integrate and run LLM-powered voice bots on existing telephony and customer-engagement systems, supporting natural conversations, secure API integration and modular workflow orchestration.

• What is Voca Conversational Interaction Center (Voca CIC)?
  

  Voca CIC is an AudioCodes solution for large-scale Conversational IVR and AI Voice Agent deployments. It has been used, together with partners, to modernize legacy IVR systems for a major healthcare organization, supporting hundreds of concurrent AI Voice Agents, complex call flows and advanced analytics on voice agent performance.

• What is Meeting Insights On-Prem (MIA OP)?
  

  Meeting Insights On-Prem is an AI-powered enterprise software solution designed for organizations in regulated and security-sensitive industries. Deployed on local servers, it records and organizes meeting content, uses generative AI for transcription and summarization, and keeps data within the organization’s infrastructure to meet strict security and privacy requirements.

• How does AudioCodes work with Webex Calling?
  

  AudioCodes has achieved multiple certifications for Cloud Connect for Webex Calling, including roles as an Enablement Provider, Certified Calling Provider and Certified Mobile Calling Provider for Webex Go. Its Webex Calling solutions are powered by the Live Platform and use AudioCodes SBC technology to provide reliable, scalable and secure voice connectivity.

• Who are AudioCodes’ typical customers?
  

  Company communications indicate that AudioCodes serves enterprises and service providers worldwide. Its solutions are used by organizations seeking to enhance productivity, collaboration, business process automation, compliance and customer interaction, including many large enterprises and Fortune 100 companies.

• Where is AudioCodes based and on which exchanges does it trade?
  

  AudioCodes is a foreign private issuer with principal executive offices in Or Yehuda, Israel. Its ordinary shares trade on the Nasdaq Global Select Market and on the Tel-Aviv Stock Exchange under the ticker symbol AUDC.

• How can investors follow AudioCodes’ financial performance?
  

  Investors can review AudioCodes’ quarterly and other reports furnished on Form 6-K to the U.S. Securities and Exchange Commission, which include financial statements and reconciliations of GAAP to non-GAAP results. The company also issues press releases announcing quarterly results, dividends and share repurchase activity.