AudioCodes Announces a Large-Scale Voca CIC Voice Agent Deployment with Atento

AudioCodes (NASDAQ: AUDC) announced a large-scale deployment of its Voca Conversational Interaction Center (Voca CIC) with Atento and Go2Uno for a major U.S. managed care organization on December 15, 2025.

Rhea-AI Summary

AudioCodes (NASDAQ: AUDC) announced a large-scale deployment of its Voca Conversational Interaction Center (Voca CIC) with Atento and Go2Uno for a major U.S. managed care organization on December 15, 2025. The AI-powered Conversational IVR supports more than 500 concurrent voice agents, replaces legacy IVR, and was delivered in just weeks (reported as 30 days).

The rollout included AudioCodes SBC infrastructure, integration of multiple carrier systems, intelligent AI routing, and new analytics and performance reporting to give real-time visibility into Voice Agent metrics. Voca CIC is offered as a 30-day free trial via the AudioCodes website, Microsoft Marketplace and Teams Store.

Positive

• 500+ concurrent AI voice agents supported
• Deployment completed in 30 days (record timeframe)
• Replaced legacy IVR with AI-powered Conversational IVR
• AudioCodes SBC deployed for seamless connectivity
• Introduced real-time analytics and performance reporting

Negative

• None.

Argus Dec 15 session

-2.31% close to close Open Argus

Details

News Market Reaction – AUDC

On Dec 15, the day this news came out, AUDC closed 2.31% below the previous close.

Data tracked by StockTitan Argus for the Dec 15 session.

Key Figures

Concurrent AI Voice Agents: more than 500 Deployment timeframe: 30 days Projected timeline range: three to six months +1 more

Concurrent AI Voice Agents

more than 500

Capacity of new Voca CIC deployment

Deployment timeframe

30 days

Time to complete large-scale modernization project

Projected timeline range

three to six months

Timeframe others had estimated for similar project

Free trial duration

30-day

Voca CIC trial availability via AudioCodes and marketplaces

Historical Context

5 past events · Latest: Nov 04

5 events

1. Nov 04

   Q3 2025 earnings

   24h Move

   +5.5%

   Revenue growth, higher ARR, dividend and buybacks supported a +5.55% move.

2. Oct 13

   Earnings date notice

   24h Move

   +1.4%

   Scheduling Q3 results and call coincided with a modest +1.4% gain.

3. Sep 17

   AI product launch

   24h Move

   +0.0%

   Launch of AI Agents for CPaaS drew no immediate price reaction (0%).

4. Aug 26

   Voca CIC awards

   24h Move

   +1.5%

   Voca CIC certification and awards accompanied a +1.53% price move.

5. Jul 29

   Q2 2025 earnings

   24h Move

   -4.4%

   Revenue growth and dividend coincided with a -4.38% post-earnings drop.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

conversational ivr, ai voice agents, voice agent, azure conversational ai, +3 more

7 terms

conversational ivr technical

"completed a large-scale Conversational IVR modernization for a major managed care"

Conversational IVR is a phone-based system that uses voice recognition and artificial intelligence to let callers speak naturally and get routed, answered, or served without pressing buttons—much like talking to a helpful receptionist who understands context. Investors watch it because it can cut customer-service costs, shorten wait times, and improve retention by automating routine interactions at scale, which can boost revenue and reduce operating risk.

ai voice agents technical

"The new solution supports more than 500 concurrent AI Voice Agents"

AI voice agents are software systems that listen to spoken language, interpret intent, and respond or act using artificial intelligence — like an automated customer-service representative that can hold a conversation, answer questions, or carry out tasks. Investors care because these agents can cut labor costs, create new revenue streams through services and subscriptions, and change how companies interact with customers, while also bringing data, privacy and regulatory risks that can affect profits and valuations.

voice agent technical

"visibility into Voice Agent performance and key customer metric"

A voice agent is an AI-driven system that listens to spoken requests, understands natural language, and responds or carries out tasks by voice—think of it as an automated employee you can talk to on a phone or smart speaker. For investors, voice agents matter because they can reshape how customers buy products and get support, cut operating costs, generate user data and privacy risk, and create new service features that may affect a company’s growth and valuation.

azure conversational ai technical

"Their seamless integration of Azure Conversational AI was executed flawlessly"

A cloud-based suite of tools and services for building, deploying and managing conversational agents—chatbots and virtual assistants—that understand and respond to human language. Like a digital receptionist that can handle questions, route requests and automate routine tasks, it matters to investors because it can lower customer-service costs, speed product delivery and create scalable revenue opportunities, affecting a company’s efficiency and competitive position in the market.

ivr technical

"AI-powered Conversational IVR experience supports more than 500 concurrent voice agents"

An IVR (Interactive Voice Response) is an automated phone system that guides callers with recorded prompts and responds to keypad tones or spoken answers, like a receptionist that can take your inputs without a human operator. For investors it matters because IVR systems are often used to register for earnings calls, access shareholder services, submit votes, or retrieve account information quickly, and a smooth IVR affects access to timely company information.

sbc technical

"AudioCodes SBC infrastructure was deployed alongside Voca CIC"

SBC stands for stock-based compensation, which is when companies give employees shares or stock options as part of their pay. This practice aligns employees’ interests with those of shareholders, since everyone benefits if the company's value grows. For investors, SBC can impact a company's profits and share value, making it an important factor to consider when evaluating a company's financial health.

omnichannel technical

"including AI and omnichannel features, along with a free phone number"

A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Voca CIC powers millions of healthcare voice interactions across the United States through Atento, one of the world's top five Business Process Outsourcing providers

OR YEHUDA, Israel, December 15, 2025 /PRNewswire/ -- 

Highlights

• AudioCodes Voca Conversational Interaction Center (Voca CIC), in collaboration with Atento and Go2Uno, completed a large-scale Conversational IVR modernization for a major managed care organization
• The new solution supports more than 500 concurrent AI Voice Agents
• Delivered in just weeks, a record timeframe for a deployment of this scale, highlighting the partnership's exceptional execution
• Voca CIC introduced advanced analytics and performance reporting, giving Atento real-time visibility into Voice Agent performance and key customer metric

Details

AudioCodes (NASDAQ: AUDC), a leading vendor of advanced communications software, products and AI-powered solutions for the digital workplace and customer experience, today announced that its Voca Conversational Interaction Center (Voca CIC), working with Go2Uno, a business communications service provider, and Atento, a top-5 global BPO, successfully delivered a large-scale Voice Agent and Conversational IVR modernization for a major healthcare organization in record time.

The deployment was completed in just a few weeks, a record for a project of this scale. The collaboration demonstrated the strength of the AudioCodes, Go2Uno and Atento partnership in accelerating enterprise IVR transformation.

The new AI-powered Conversational IVR experience supports more than 500 concurrent voice agents and replaces legacy IVR systems with support for multiple, complex voice networking.

Working together, AudioCodes, Go2Uno and Atento modernized complex call flows, integrated multiple carrier systems and implemented intelligent, AI-powered routing to improve customer experience, efficiency and resiliency. AudioCodes SBC infrastructure was deployed alongside Voca CIC to ensure seamless connectivity and continuity across the customer's complex environment. Rich reporting and analytics provide Atento and the customer visibility into the voice agent performance metrics and unlock deeper insights into customers interactions.

"Atento would like to thank the Go2Uno and AudioCodes teams for not only helping deliver a solution for one of Atento's most important customers, but doing it seamlessly and with exceptional precision. Go2Uno and AudioCodes accomplished in just 30 days what others projected would take three to six months. Their seamless integration of Azure Conversational AI was executed flawlessly, overcoming a challenge that many believed would require significant time and effort. The solution delivered not only meets our immediate needs but also provides Atento with a scalable, future-ready platform that positions us for continued growth and innovation." said Gustavo Samaniego, Senior IT Service and Deliveries Manager at Atento.

"This deployment shows how AI-powered Voice Agents can modernize legacy IVR with predictable, high-quality outcomes at massive scale," said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. "Together with Go2Uno and Atento, we delivered a flagship example of real AI in action. Not a pilot, not a demo, transforming complex operations quickly and improving customer experience where it truly matters."

The solution improves call containment, shortens handling times and creates a scalable foundation for future AI-driven enhancements. This deployment demonstrates how Voca CIC, working with partners like Go2Uno and Atento, delivers enterprise-grade Customer Experience modernization that's both powerful and practical, ready to evolve as AI demands grow.

Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace and the Teams Store. New customers can build a conversational contact center in minutes, including AI and omnichannel features, along with a free phone number from AudioCodes for instant evaluation.

Follow AudioCodes' social media channels:

AudioCodes invites you to join our online community and follow us on: AudioCodes Voice Blog, LinkedIn, X, Facebook, and YouTube.

About AudioCodes

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a global leader in enterprise voice and VoiceAI business solutions. We help organizations unlock the full value of voice, transforming every conversation, whether human or AI, into a strategic asset that drives better business outcomes. Our portfolio spans voice connectivity, unified communications and contact center integration, and next-generation voice AI applications that enhance collaboration, automate workflows and deliver real-time insights. With over 30 years of global experience and trusted by 65 of the Fortune 100, AudioCodes powers the intelligent enterprise, connecting people, platforms and data to move business forward.

For more information on AudioCodes, visit http://www.audiocodes.com.

Statements concerning AudioCodes' business outlook or future economic performance; product introductions and plans and objectives related thereto; and statements concerning assumptions made or expectations as to any future events, conditions, performance or other matters, are "forward-looking statements'' as that term is defined under U.S. Federal securities laws. Forward-looking statements are subject to various risks, uncertainties and other factors that could cause actual results to differ materially from those stated in such statements. These risks, uncertainties and factors include, but are not limited to: the effect of global economic conditions in general and conditions in AudioCodes' industry and target markets in particular; shifts in supply and demand; market acceptance of new products and the demand for existing products; the impact of competitive products and pricing on AudioCodes' and its customers' products and markets; timely product and technology development, upgrades and the ability to manage changes in market conditions as needed; possible need for additional financing; the ability to satisfy covenants in the Company's loan agreements; possible disruptions from acquisitions; the ability of AudioCodes to successfully integrate the products and operations of acquired companies into AudioCodes' business; possible adverse impact of the COVID-19 pandemic on our business and results of operations; the effects of the current terrorist attacks by Hamas in Israel, and the war and hostilities between Israel and Hamas, and Israel and Hezbollah as well as the possibility that this could develop into a broader regional conflict involving Israel with other parties, may affect our operations and may limit our ability to produce and sell our solutions; any disruption in our operations by the obligations of our personnel to perform military service as a result of current or future military actions involving Israel; and other factors detailed in AudioCodes' filings with the U.S. Securities and Exchange Commission. AudioCodes assumes no obligation to update the information in this release.

©2025 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant, MediaPack, What's Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP, 3GX, AudioCodes One Voice, AudioCodes Meeting Insights, and AudioCodes Room Experience are trademarks or registered trademarks of AudioCodes Limited. All other products or trademarks are property of their respective owners. Product specifications are subject to change without notice.

Logo: https://mma.prnewswire.com/media/2391462/audiocodes_Logo.jpg

Company Contacts

Niran Baruch,
Chief Financial Officer
AudioCodes
Tel: +972-3-976-4000
niran.baruch@audiocodes.com 

Roger L. Chuchen
VP, Investor Relations
AudioCodes
Tel:  732-764-2552
roger.chuchen@audiocodes.com 

View original content:https://www.prnewswire.com/news-releases/audiocodes-announces-a-large-scale-voca-cic-voice-agent-deployment-with-atento-302642134.html

SOURCE AudioCodes

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What did AudioCodes (AUDC) announce on December 15, 2025 about Voca CIC?

AudioCodes announced a large-scale Voca CIC deployment with Atento and Go2Uno supporting 500+ concurrent voice agents and delivered in 30 days.

How many concurrent voice agents does the AudioCodes Voca CIC deployment support?

The deployment supports more than 500 concurrent AI voice agents.

What infrastructure did AudioCodes include in the Atento Voca CIC deployment?

The rollout included AudioCodes SBC infrastructure, carrier integrations, AI routing, and analytics for continuity and visibility.

How long did the AudioCodes and Atento Conversational IVR deployment take?

The companies completed the deployment in about 30 days, a timeframe described as a record for this scale.

Where can potential customers trial Voca CIC from AudioCodes (AUDC)?

Voca CIC is available as a 30-day free trial on the AudioCodes website, Microsoft Marketplace and the Teams Store.

What customer-experience benefits did AudioCodes report from the Voca CIC deployment?

AudioCodes reported improved call containment, shorter handling times, and a scalable foundation for future AI enhancements.