Company Description
American Water Works Company, Inc. (NYSE: AWK) is a regulated utilities company focused on water supply and irrigation systems. According to company disclosures, American Water is the largest regulated water and wastewater utility company in the United States, with a history dating back to 1886. The company reports that it provides safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people through regulated operations in 14 states and on 18 military installations.
American Water operates primarily through regulated utility subsidiaries that are generally overseen by state public utility commissions or similar regulatory bodies. These subsidiaries include state-level businesses such as Kentucky American Water, Missouri American Water, West Virginia American Water, Pennsylvania American Water, California American Water and Illinois American Water, among others. The company also notes that it has a nonregulated business focused on water services for military bases under long-term contracts that provide regulated-like returns.
Core business and regulated model
In its public materials, American Water emphasizes that its core business is delivering drinking water and wastewater services under regulated frameworks. The company’s Regulated Businesses segment is described in SEC filings as being comprised of utilities that provide water and wastewater services and are generally subject to regulation by state utility commissions or other entities engaged in utility regulation. Revenue and earnings are therefore closely tied to approved rates, authorized returns on equity and capital structures established by regulators.
Recent 8-K filings illustrate how this model works in practice. For example, Kentucky American Water received a final order from the Kentucky Public Service Commission approving an annualized increase in water system revenues based on an authorized return on equity and a defined rate base. Similar filings describe rate requests in Pennsylvania, Virginia and Maryland, where subsidiaries seek incremental revenue to reflect capital investments in treatment and distribution systems.
Scale, footprint and customer base
Across its footprint, American Water reports that approximately 6,700 professionals support operations. Subsidiaries highlight the breadth of the company’s reach: Kentucky American Water serves approximately 527,000 people; Missouri American Water serves about 1.6 million people; West Virginia American Water serves approximately 583,000 people; Pennsylvania American Water serves approximately 2.4 million people; California American Water serves approximately 750,000 people; and Illinois American Water serves approximately 1.3 million people. These state businesses collectively demonstrate the company’s national size and scale.
American Water’s operations include both direct retail service to metered customers and wholesale arrangements where it sells water to municipalities or other systems. For instance, Illinois American Water’s Metro East regional water treatment plant provides service to an estimated 75,000 direct customers and supplies water on a sale-for-resale basis to several surrounding communities.
Infrastructure investment and system upgrades
American Water’s public communications and SEC filings place strong emphasis on capital investment in water and wastewater infrastructure. Subsidiaries frequently reference significant spending on treatment plants, distribution networks and related systems. Kentucky American Water cites more than $212 million in water treatment and distribution system improvements as a key driver of its recent rate case. Missouri American Water reports investing more than $450 million in system upgrades to strengthen water and wastewater infrastructure and reduce system leaks.
Other subsidiaries describe targeted projects that illustrate how capital is deployed. Illinois American Water details major upgrades and enhancements to its Metro East regional water treatment plant near East St. Louis, including new raw water pumps, storage capacity, ultraviolet water treatment, upgraded chemical feed systems, backup power and security improvements. Pennsylvania American Water and California American Water highlight acquisitions of municipal or private systems, such as the Elizabeth Borough Municipal Authority wastewater system and the Yerba Buena Water Company water system, with plans for further investment to meet regulatory, safety and security standards.
Regulatory environment and rate cases
As a regulated utility, American Water’s financial performance is closely linked to regulatory decisions. The company’s 8-K filings describe multiple rate proceedings across its service territories. Subsidiaries file requests with state commissions to adjust water and wastewater rates, often citing completed or planned capital investments over multi-year periods. These filings typically reference proposed returns on equity, capital structures with specified equity components and the timing of anticipated rate implementation, all subject to regulatory approval.
Examples include a rate request by Pennsylvania American Water to the Pennsylvania Public Utility Commission, driven by an estimated capital investment program, and a filing by Virginia American Water with the Virginia State Corporation Commission reflecting more than $115 million of capital investments. Maryland American Water similarly filed for rate adjustments based on capital investments completed over several years. These proceedings demonstrate how American Water seeks to align infrastructure spending with regulated revenue recovery.
Acquisitions and system consolidation
American Water’s subsidiaries also participate in the consolidation of water and wastewater systems. Pennsylvania American Water’s acquisition of the Elizabeth Borough Municipal Authority wastewater system and California American Water’s acquisition of the Yerba Buena Water Company system are examples where the company expands its customer base and assumes responsibility for infrastructure upgrades. Public statements around these transactions emphasize technical expertise, regulatory compliance and the ability to address significant capital needs in systems facing aging infrastructure or new environmental requirements.
These acquisitions are typically subject to approval by state public utility commissions, which review the proposed transactions, existing rates and future investment plans. After closing, the acquired systems are integrated into the relevant subsidiary’s operations, and customers gain access to standardized customer service tools, such as the MyWater online portal.
Sustainability, responsibility and recognition
American Water highlights sustainability as a core principle across financial, operational and cultural dimensions. The company describes its approach as driving financial sustainability through disciplined capital investment and regulatory execution, focusing operationally on delivering safe, clean, reliable and affordable services through efficient, compliant operations, and fostering a high-performing workforce aligned with its purpose and values.
American Water has been recognized on Newsweek’s list of America’s Most Responsible Companies, and it notes that it has been ranked as the top water and wastewater utility on that list. The company links this recognition to its integration of sustainability principles into operations and its commitment to the communities it serves. Subsidiaries also reference membership in programs such as the Partnership for Safe Water, where facilities like the East St. Louis water treatment plant have been recognized for achieving treatment standards that go beyond federal regulatory requirements.
Customer programs, conservation and assistance
Subsidiaries of American Water frequently promote water conservation, leak detection and wise water use. Communications from Kentucky American Water, Missouri American Water and Pennsylvania American Water offer household tips for conserving water indoors and outdoors, protecting pipes during freezing temperatures and checking for leaks. These efforts are positioned as ways to preserve water resources and help customers manage their bills.
The company and its subsidiaries also describe various customer assistance programs. These include payment plans, budget billing and income-eligible assistance programs such as H2O Help to Others, which can provide grants, bill discounts, arrearage forgiveness and water-saving devices. American Water further notes that the American Water Charitable Foundation has launched the Keep Communities Flowing Fund, a pilot utility assistance program that provides grants through independent non-profit organizations to help eligible households pay utility bills.
American Water also outlines multiple bill payment options, including online payments through the MyWater portal, automatic payments, mail, in-person payments at authorized locations using barcodes on bills, and phone payments. The company emphasizes flexibility and accessibility for customers who may be facing financial challenges.
Corporate transactions and capital markets activity
American Water’s SEC filings describe capital markets transactions used to support its financing needs. The company has entered into forward sale agreements related to the issuance of common stock, allowing it to raise equity capital over time. It has also supported debt offerings through its finance subsidiary, American Water Capital Corp., which issues senior notes backed by a support agreement from the parent company. Proceeds from these transactions are directed to lending funds to regulated subsidiaries, repaying commercial paper and general corporate purposes.
In addition, American Water has announced an Agreement and Plan of Merger with Essential Utilities, Inc., under which a wholly owned subsidiary of American Water would merge with Essential, with Essential surviving as a wholly owned subsidiary of American Water. The merger agreement outlines the exchange ratio for Essential common stock, the treatment of equity awards, regulatory and shareholder approvals required, and termination provisions. The agreement also states that American Water will retain its current name and maintain its headquarters and principal corporate office in Camden, New Jersey, while maintaining substantial operations in Pennsylvania. This transaction remains subject to the conditions described in the merger agreement.
Stock information and listing
American Water Works Company, Inc. is incorporated in Delaware and lists its common stock on the New York Stock Exchange under the trading symbol AWK. SEC filings confirm that the company’s common stock has a par value of $0.01 per share and that it is registered under Section 12(b) of the Securities Exchange Act of 1934. The company uses SEC filings, earnings releases, investor presentations and other disclosures to communicate financial results, capital plans and guidance to investors.
FAQs about American Water Works Company, Inc. (AWK)
- What does American Water Works Company, Inc. do?
American Water Works Company, Inc. is a regulated utilities company that provides drinking water and wastewater services. It reports serving more than 14 million people through regulated operations in 14 states and on 18 military installations. - How does American Water generate revenue?
According to its SEC filings, American Water’s Regulated Businesses segment consists of utilities that provide water and wastewater services and are generally subject to regulation by state utility commissions or similar entities. Revenue is influenced by approved rates, authorized returns on equity and capital structures established in regulatory proceedings. - Where does American Water operate?
Company and subsidiary disclosures state that American Water has regulated operations in 14 states and on 18 military installations. Subsidiaries include Kentucky American Water, Missouri American Water, West Virginia American Water, Pennsylvania American Water, California American Water and Illinois American Water, among others. - What types of customers does American Water serve?
American Water’s descriptions indicate that it provides water and wastewater services to residential, commercial and industrial customers through its regulated utilities. It also serves military installations through long-term contracts in its nonregulated business. - How old is American Water and where is it headquartered?
American Water states that its history dates back to 1886. SEC filings identify the company’s headquarters and principal corporate office as being located in Camden, New Jersey. - What role do state regulators play in American Water’s business?
State public utility commissions and similar bodies review and approve rate requests, capital structures and authorized returns on equity for American Water’s regulated subsidiaries. Recent 8-K filings describe rate cases in Kentucky, Pennsylvania, Virginia and Maryland, where subsidiaries seek incremental revenue to reflect capital investments. - Does American Water invest in infrastructure?
Yes. Subsidiaries regularly report significant capital investments in water and wastewater infrastructure. Examples include system upgrades in Kentucky and Missouri and major enhancements to the Metro East regional water treatment plant in Illinois, as well as planned investments in acquired systems in Pennsylvania and California. - How does American Water address sustainability and corporate responsibility?
American Water highlights sustainability principles across financial, operational and cultural areas and has been recognized on Newsweek’s list of America’s Most Responsible Companies, where it notes being ranked as the top water and wastewater utility. The company emphasizes safe, clean, reliable and affordable service and investment in its workforce and communities. - What customer assistance programs are available?
Subsidiaries describe assistance options such as payment plans, budget billing and income-eligible programs like H2O Help to Others, which can provide grants, bill discounts and arrearage forgiveness. The American Water Charitable Foundation’s Keep Communities Flowing Fund also supports eligible households through grants administered by independent non-profit organizations. - What is the merger with Essential Utilities, Inc.?
An 8-K filing describes an Agreement and Plan of Merger under which a wholly owned subsidiary of American Water will merge with Essential Utilities, Inc., with Essential surviving as a wholly owned subsidiary of American Water. The transaction involves an exchange of Essential shares for American Water common stock and is subject to shareholder approvals, regulatory approvals and other customary conditions.