Customers Bancorp (NYSE: CUBB) outlines robust 2025 results and AI-driven 2026 growth plan
Filing Impact
Filing Sentiment
Form Type
8-K
Rhea-AI Filing Summary
Customers Bancorp, Inc. furnished its 2026 annual shareholder letter, highlighting strong organic growth, profitability gains and 2026 priorities. From 2019 to 2025, total assets rose from $11.5 billion to $24.9 billion, loans from $10.1 billion to $16.8 billion and deposits from $8.6 billion to $20.8 billion, with CAGRs of 14%, 9% and 16%, respectively.
Core earnings per share increased from $2.35 in 2019 to $7.61 in 2025 and tangible book value per share grew from $26.17 to $61.77, while core return on average common equity rose from 9.5% to 13.7%. In 2025, revenue reached $818 million, net interest margin expanded to 3.32% and the core efficiency ratio improved to 49.62%, with CET1 capital at 13.0% and tangible common equity to tangible assets at 8.5%.
The letter outlines 2026 priorities: deploying AI across the bank, expanding the cubiX real-time payments platform, pursuing deposit-led organic growth with expected 8–12% loan and deposit growth and projected net interest income of $800–$830 million, and further strengthening risk management, supported by low commercial net charge-offs of 16 basis points in the fourth quarter and a nonperforming assets ratio of 0.29%.
Positive
- Strong multi-year growth and profitability compounding: From 2019 to 2025, assets, loans and deposits grew at double‑digit CAGRs, while core EPS rose from $2.35 to $7.61 and tangible book value per share from $26.17 to $61.77, indicating powerful organic earnings and capital formation.
- Robust capital and credit profile with improved efficiency: CET1 capital of 13.0%, tangible common equity to tangible assets of 8.5%, commercial net charge-offs at 16 basis points in Q4 2025, nonperforming assets at 0.29% and a core efficiency ratio of 49.62% together suggest solid loss-absorption capacity and disciplined cost control.
- Clear 2026 growth and technology roadmap: Management targets 8–12% loan and deposit growth and $800–$830 million of net interest income in 2026, while investing in AI, scaling the cubiX real-time payments platform—already above $2 trillion in activity—and continuing team-based recruiting to support deposit-led expansion.
Negative
- None.
Insights
Customers Bancorp pairs rapid organic growth with rising profitability, strong capital and a detailed 2026 execution plan.
Customers Bancorp shows sustained, deposit-led expansion, with assets growing from $11.5 billion to $24.9 billion between 2019 and 2025. Revenue reached $818 million in 2025, while core earnings per share rose from $2.35 to $7.61, and tangible book value per share more than doubled to $61.77.
Profitability and efficiency improved alongside growth: core return on average common equity increased to 13.7%, net interest margin to 3.32% and the core efficiency ratio to 49.62%. Capital and credit metrics remain robust, with CET1 at 13.0%, tangible common equity to tangible assets at 8.5%, commercial net charge-offs at 16 basis points in the fourth quarter and an NPA ratio of 0.29%.
The 2026 outlook targets 8–12% growth in loans and deposits and net interest income of $800–$830 million, while limiting non-interest expense growth to 2–6%. Strategic emphasis on AI deployment, expansion of the cubiX payments platform—already over $2 trillion in network activity with $3.9 billion in average non-interest-bearing deposits—and continued team-based recruiting could influence future revenue mix and operating leverage, subject to execution and regulatory conditions.
8-K Event Classification
2 items: 7.01, 9.01
2 items
Item 7.01
Regulation FD Disclosure
Disclosure
Material non-public information disclosed under Regulation Fair Disclosure, often investor presentations or guidance.
Item 9.01
Financial Statements and Exhibits
Exhibits
Financial statements, pro forma financial information, and exhibit attachments filed with this report.
Key Figures
Total assets 2025: $24.9 billion
2025 revenue: $818 million
Core EPS 2019 vs 2025: $2.35 to $7.61
+5 more
8 metrics
Total assets 2025
$24.9 billion
Total assets grew from $11.5 billion in 2019 to $24.9 billion in 2025
2025 revenue
$818 million
Total revenue for 2025 combining net interest income and noninterest income
Core EPS 2019 vs 2025
$2.35 to $7.61
Core earnings per share increased between 2019 and 2025
Tangible book value per share 2025
$61.77
Tangible book value per share rose from $26.17 in 2019 to $61.77 in 2025
Net interest margin 2025
3.32%
Net interest margin improved from 2.75% in 2019 to 3.32% in 2025
CET1 capital ratio
13.0%
Common Equity Tier 1 capital ratio at year-end 2025
Tangible common equity to tangible assets
8.5%
Tangible common equity to tangible assets at December 31, 2025
cubiX network activity
$2 trillion+
cubiX instant payments network total activity by 2025 with $3.9B average non-interest-bearing deposits in Q4
Key Terms
Net Promoter Score, core earnings per share, tangible book value per share, non-GAAP, +2 more
6 terms
Net Promoter Score financial
"In March of 2025, we first measured our Net Promoter Score with a score of 73"
Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.
non-GAAP financial
"Customers believes that the non-GAAP measurements disclosed within this document are useful"
Non-GAAP refers to financial measures that companies use to show their earnings or performance without including certain expenses or income that are often added back to give a different picture. It matters because it can make a company's results look better or more favorable, but it may also hide important costs, so investors need to look at both GAAP (official rules) and non-GAAP numbers to get a full understanding.
cubiX technical
"Another example is cubiX, our in-house developed technology that allows customers to digitally interact"
GENIUS Act regulatory
"Following the passage of the GENIUS Act in July 2025, which established a federal regulatory framework for stablecoins"
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 8-K
CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the
Securities Exchange Act of 1934
Date of Report (date of earliest event reported): April 15, 2026
(Exact name of registrant as specified in its charter)
| (State or other jurisdiction of incorporation) | (Commission File number) | (IRS Employer Identification No.) | ||||||
(Address of principal executive offices, including zip code)
(610 ) 933-2000
(Registrant’s telephone number, including area code)
N/A
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligations of the registrant under any of the following provisions (see General Instructions A.2. below):
| Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425) | |||||
| Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12) | |||||
| Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b)) | |||||
| Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c)) | |||||
Securities registered pursuant to Section 12(b) of the Act:
| Title of each class | Trading Symbols | Name of each exchange on which registered | ||||||||||||
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter). Emerging growth company ☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐
Item 7.01 Regulation FD Disclosure.
On April 15, 2026, Customers Bancorp, Inc. (the "Company") distributed or made available to investors and others a letter from its Chief Executive Officer. The Company also may distribute or otherwise make the letter available to interested persons in the future. A copy of the letter is included as Exhibit 99.1 to this Current Report on Form 8-K and incorporated by reference herein.
The information in this Current Report on Form 8-K, including Exhibit 99.1 attached hereto and incorporated by reference into this Item 7.01 shall not be deemed "filed" for purposes of Section 18 of the Securities Exchange Act of 1934, as amended, or otherwise subject to the liabilities under that Section. Furthermore, such information, including the exhibit attached hereto, shall not be deemed incorporated by reference into any of the Company's reports or filings with the SEC, whether made before or after the date hereof, except as expressly set forth by specific reference in such report or filing. The information in this Current Report on Form 8-K, including the exhibit attached hereto, shall not be deemed an admission as to the materiality of any information in this Current Report on Form 8-K that is required to be disclosed solely to satisfy the requirements of Regulation FD.
++++++++++++++++++++++++++++++
Item 9.01 Financial Statements and Exhibits.
(d) Exhibits.
| Exhibit | Description | |||||||
Exhibit 99.1 | 2026 Annual Shareholder Letter | |||||||
SIGNATURE
Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, hereunto duly authorized.
| CUSTOMERS BANCORP, INC. | |||||
By: /s/ Andrew B. Sachs | |||||
| Name: Andrew B. Sachs | |||||
| Title: Executive Vice President - General Counsel and Corporate Secretary | |||||
Date: April 15, 2026
EXHIBIT INDEX
| Exhibit | Description | |||||||
Exhibit 99.1 | 2026 Annual Shareholder Letter | |||||||
Annual Shareholder Letter 2026
Jay’s story is extraordinary. He took a distressed community bank in Chester County, Pennsylvania, with about $200 million in assets, and built it into a nationally recognized, top-performing institution with nearly $25 billion in assets — without a single material acquisition. The market capitalization of Customers Bancorp grew from an original investment of $17 million in 2009, to approximately $2.5 billion today. That track record speaks for itself, and I am deeply grateful for his mentorship, his vision and his continued service as Executive Chairman. I share this context because it matters. Customers Bancorp was built on a set of principles — entrepreneurial urgency, a clear and differentiated strategy, obsessive customer focus and the belief that a bank should earn the right to serve its customers every single day. Those principles are not changing. What is changing is the speed at which we intend to execute, the scale of our ambition and our commitment to building the operating infrastructure of a high-performing institution that can compound value for decades to come. This is my first letter to you as Chief Executive Officer of Customers Bancorp. I want to use it to do three things: share the financial results that demonstrate the power of our model, explain why I believe our competitive advantages are durable and widening, and lay out the priorities that will define 2026 and beyond. On January 1, 2026, I had the honor of succeeding Jay Sidhu as Chief Executive Officer of Customers Bancorp. This was not a sudden change. It was the culmination of a deliberate, multiyear transition that our Board of Directors, our leadership team and Jay planned carefully to ensure continuity for our customers, our teammembers and our shareholders. ToOurShareholders, CUSTOMERS BANCORP, INC. 701 Reading Avenue West Reading, Pennsylvania 19611 (610) 933-2000 Sam Sidhu President & Chief Executive Officer April 15, 2026 1
Disciplined and diversified loan growth Simultaneous execution of deposit growth and transformation Deposit-led growth in balance sheet Total Loans Total Assets Total Deposits 2019 2019 117% $8.6 2019 $11.5 $10.1 $18.8 2024 2024 2024 $22.3 $14.7 81% 2025 2025 2025 $16.8 $20.8 $24.9 9%¹ 16%¹ 14%¹ 1. CAGR from FY2019 to FY2025. 2 The numbers tell a compelling story. I had the privilege of joining the Customers Bancorp management team in January 2020. Over the last six years, Customers Bancorp has been one of the strongest organic growth stories in American banking. Total assets have grown from $11.5 billion in 2019 to $24.9 billion in 2025, a compound annual growth rate (CAGR) of 14%. Total loans grew from $10.1 billion to $16.8 billion — a 9% CAGR, and total deposits grew from $8.6 billion to $20.8 billion — a 16% CAGR. Long-Term Financial Performance This growth was organic, deposit-led and diversified across multiple verticals.
2019 $2.35 2019 $26.17 2024 2024 $5.60 $54.08 2025 2025 $61.77 $7.61 +14% +36% #1 Core EPS Compounder TBVPS² Core EPS² #2 TBVPS Compounder Nearly a 50% increase in Core ROE² while increasing CET1 by approximately 500 bps 15%¹ 22%¹ Core ROE² 9.5% 2019 2024 11.4% 13.7% 2025 3 Our profitability transformation has been equally striking. Core earnings per share² increased from $2.35 in 2019 to $7.61 in 2025, making us the No. 1 core EPS compounder among all U.S. banks with $20 billion to $100 billion in assets.³ Tangible book value per share² grew from $26.17 to $61.77, a 15%+ CAGR and the second highest growth rate among the comparable peer set.³ Over that same time period, core return on average common equity² increased by about 50% from 9.5% to 13.7%, and CET1 Capital increased by 500 basis points, all while we made substantial investments in our future. 2. Non-GAAPmeasure. Please refer to the Appendix in this document for Customers’ reasons for the use of the non-GAAPmeasure and a detailed reconciliation. 3. Peer set defined as all U.S. publicly traded banks and bank holding companies with total assets between $20 billion and $100 billion for the period 2019–2025. Rankings based on publicly available financial data. 4. Represents 6 year (2019-2025) CAGR for banks with available data as of January 22, 2026. Otherwise, represents 5.75 year CAGR with LTM Revenue, LTM EPS, and TBVPS as of Q3’25. ³ ⁴ ³ ⁴ , ,
2019 $358 $715 2024 $818 2025 +14% Revenue⁵ ⁷Top 5 Revenue Compounder ⁸ ⁹ 15%¹ Margin expansion from execution on both sides of the balance sheet2.75% 3.15% 2024 3.32% 20252019 +57 bps NIM percent The market has noticed. American Banker has named us a top 10 performing bank for five consecutive years, including the No. 1 ranking in 2024 among midsize banks with $10 billion to $50 billion in assets. Our stock price has increased more than 300% over the past five years and approximately 50% in 2025 alone, one of the best in banking. 4 In 2025 specifically, we delivered $818 million in total revenue⁵, grew net interest income 22% in the fourth quarter year-over-year, expanded our net interest margin by 29 basis points in the fourth quarter year-over-year and drove meaningful positive operating leverage as seen by a 660 basis point decline in our core efficiency ratio² year-over-year in the fourth quarter. Our core non-interest expense² as a percentage of average assets² of 1.88% ranks among the lowest of all regional bank peers.⁶ Our capital levels remained robust, with CET1 capital of 13.0% and tangible common equity to tangible assets² increased to 8.5%. These results are validation of amodel that we believe is just beginning to scale. We were also ranked No. 45 on the Forbes 2026 list of the 100 largest publicly traded banks, placing us among the top-performing institutions in the country at our scale. Sustained performance at this level across cycles reflects a model built for durability, not just growth. We do not manage the business to win awards. Recognition like this is the result of consistent execution across customer service, financial performance and talent. It reinforces a simple point: Our model is differentiated, and it is working. 5. Revenue is calculated as the sum of net interest income and noninterest income. 6. 2025 proxy peers most recent quarter (“MRQ”); MRQ represents Q4’25 for proxy peer banks that have reported earnings data before January 22, 2026. Otherwise represents Q3’25 data. 7. U.S. Banks with total assets between $20 billion and $100 billion. Source S&P Cap IQ. 8. Represents 6 year (2019-2025) CAGR for banks with available data as of January 22, 2026. Otherwise, represents 5.75 year CAGR with LTM Revenue, LTM EPS, and TBVPS as of Q3’25. 9. Peer banks that completed M&A transactions amounting to >80% the size of the acquiring institution between 2019 and 2025 have been omitted from the peer set. , ,
The foundation of everything we do at Customers Bank is a simple and straightforward idea: Give every customer a single point of contact who is empowered, accountable and incentivized to deliver the full resources of the bank. We are not a traditional bank. We are a commercially oriented, tech-forward institution that operates across specialized practices and regional commercial banking franchises and provides advanced payments capabilities. Our mission is to be “Private Banking for Private Businesses” — providing customers with the breadth of products and services you would expect from a much larger bank, delivered with the personalized, high-touch service of a private bank, and supported by a modern technology platform. Our Business Model: Single Point of Contact and Aligned Incentives Our Single Point of Contact model is more than a service philosophy. It is a team-based coverage approach where your banker is your partner. You can call or text them directly. They coordinate across the institution on your behalf. And critically, our incentive structures are designed to align our bankers with the performance of the relationships they manage, reinforcing accountability and long-term value creation. FOCUS CULTURE STRATEGY Single Point of Contact Customer Centric Focus Target Top 3-5 National Competitors in Focused Set of Verticals Sufficient Scale, Yet Nimble Entrepreneurial Culture Banking Entrepreneurs Sophisticated Product Offerings High-Touch and Branch- Lite Model Consistent Recruiter of Top Talent 5
That alignment is rare in banking, and it is one of the reasons our customers stay, grow with us and refer others. Our branch-lite model reinforces this approach. By not carrying the burden of an expensive legacy branch network, we redirect those resources into the people and technology our customers actually want. The result is a lower cost structure, faster decision-making and the ability to invest aggressively in the capabilities that differentiate us. We are, fundamentally, a company for entrepreneurs, built by entrepreneurs and industry veterans. Exceptional customer service is not just a priority — it is embedded in our name. When our customers win, our bankers win. And we believe that when our customers and bankers win, our shareholders will win. Best-in-Class Customer Service and Technology: The Flywheel In March of 2025, we first measured our Net Promoter Score with a score of 73 — a solid initial result. But with our obsessive customer focus, we were not content, and when we measured our score this year, it was 81 — up eight points from last year. To put that in context, the banking industry benchmark is 41.¹⁰ Our NPS of 81 places us not just at the top of banking, but in the company of the most admired consumer brands in any industry. We are incredibly proud of that number, but what excites us more is what we believe it represents: a flywheel that is accelerating. Here is how the flywheel model works. Exceptional customer service, powered by aligned incentives and modern technology, drives stronger customer engagement — reflected in retention, wallet share and referrals. 10.The Qualtrics U.S. Banking Relational Net Promoter® Score (NPS®) benchmark is derived from Qualtrics’ vast Customer Experience dataset. The dataset includes 2022-2023 anonymized results from 50+ U.S. banking organizations, covering 80+ separate relationship surveys, and encompassing 400,000 individual survey respondents. 6
Our outstanding Net Promoter Score of 81 reflects our key priorities: Customer-first approach, deep industry expertise, and entrepreneurial mindset. Over time, those dynamics translate into stronger financial performance. Strong performance supports stock price appreciation, reinforcing a winning culture. That culture, combined with an entrepreneurial model and track record, attracts top talent. Those teams bring relationships, deposits and expertise, deepening the franchise. A stronger franchise allows further investment in service and technology. And the cycle accelerates. Each element reinforces the others. No single component creates the advantage — the advantage comes from the system. And the system is self- reinforcing and is not easy to replicate. On the technology side, we have consistently punched above our weight, demonstrating the ability to execute at a high level relative to our size. As an example, in response to the pandemic, we were one of the top banks in the country in PPP lending by number of loans, originating more loans than large banks like Wells Fargo — a clear example of how we can compete and win at scale when it matters most. Another example is cubiX, our in-house developed technology that allows customers to digitally interact with and access both traditional and advanced payments systems, including the late 2024 launch of our proprietary real-time payments platform that enables 24/7/365 settlement for institutional customers. We developed cubiX with speed and discipline, reflecting our focus on building targeted, high-impact technology solutions that support our customers and scale with our platform. cubiX is now one of the largest commercial payments platforms in the United States based on publicly available data on transaction volume. 7
None of what I have described is possible without exceptional people. The most important responsibilities we have as a management team are to recruit, develop and retain top talent. Since 2023, we have executed a team-based recruiting strategy that has fundamentally transformed our deposit franchise. We have onboarded 18 new commercial banking teams, approximately 160 experienced bankers, from leading institutions across the industry. As of year- end 2025, these teams managed over $3.3 billion in deposits across more than 8,000 commercial accounts. In 2025, these teams increased deposit balances by $1.6 billion, essentially doubling the balance from the prior year. In 2025, we onboarded seven new teams, including a Sports, Entertainment & Family Office banking group, a Title Solutions team with national coverage, and a Public Finance team, in addition to geographic C&I team expansion in key markets. Our recruiting pipeline remains active and robust. One of the most rewarding aspects of our recruiting strategy for me has been watching these new teams succeed beyond even their own expectations. When experienced bankers join Customers Bank, they gain access to a strong balance sheet, a broad and sophisticated product suite, best- in-class technology and a winning culture that empowers them to deliver for customers at a level they could not achieve at their prior institutions. The results speak for themselves: Teams hired since mid-2023 added approximately $600 million in deposits in the fourth quarter of 2025 alone, with 40% of that growth in non-interest bearing deposits. We expect to also benefit from deposit growth momentum from the newest teams hired in 2025 as they begin to build their books and onboard customers while seeking to add more teams in 2026 to start building a pipeline for 2027 and beyond. Our platform makes great bankers even better, and that reputation is becoming one of our most powerful recruiting tools. As these teams scale, we are expanding our physical presence in a deliberate and targeted way. In 2025, we opened seven new offices in priority markets, supporting the continued build-out of our specialized verticals and newly recruited teams. These offices are already contributing to customer acquisition, deposit growth and lending activity, reinforcing the effectiveness of our market entry strategy. Talent Recruitment Transforming the Franchise 8
This is not a return to traditional branch banking. As an example in venture banking, we went from having virtually no presence three years ago, to becoming a top-five national competitor. We acquired a $631 million venture loan portfolio from the Federal Deposit Insurance Corp. (FDIC) and simultaneously recruited approximately 30 team members. Today, a nearly 40-person team provides national coverage from seed to late stage, and we aspire to be a top-three player. Our commercial customer accounts have increased more than 50% since year-end 2022. The quality and velocity of our team recruitment is not something that can be easily replicated. It is the product of years of cultural investment, a differentiated compensation model and a high- performing culture that the best bankers in the industry want to be part of. Each office extends our existing franchise by supporting deposit customers, deepening and broadening customer relationships, and delivering tailored lending solutions that support the businesses and communities we serve, all while enhancing operating leverage. Our branch-lite approach allows us to deploy talent first, supported by technology and a scalable platform. Equally important, we have recruited senior leaders across credit, risk management, marketing, treasury management and technology from larger institutions. Their expertise is elevating how we operate at every level. Our expansion strategy is deliberate and repeatable. We enter targeted channels and markets where we have talent, relationships and a clear path to scale. The early results from our 2025 openings and new hires confirm that this model is working. 9
People often ask me what has changed since I became CEO of Customers Bancorp at the beginning of the year. 2026 Priorities 1) AI and Automation We are moving aggressively to operationalize artificial intelligence (AI) across Customers Bank. This is not an experiment. It is a strategic imperative, and one I am personally leading. The simplest answer is this: Over the past several years, we have continued to grow our bench strength and further align our management team. Now in my new role, and with that alignment firmly in place, I am able to shift my focus from managing quarter-to-quarter to building for the next two to three years. That is a meaningful inflection point for any organization, and it is the lens through which we have set our 2026 priorities. There are four areas that will command our attention and investment. Our own engineers and coders describe a shift that mirrors what is now playing out across the broader technology industry: the work of building software has stopped being about writing code and has become about directing it. The unit of output in the future will no longer be a line of code — it will be a reviewed decision. Our developers are becoming architects rather than construction workers, and the same pattern is beginning to repeat across every function in the bank where judgment, language, and information meet. Underwriters, operations leads, finance, compliance — the work is increasingly about directing well-instructed agents and reviewing what they produce, not doing each step by hand. That same shift is coming to banking more broadly. Our goal is not simply to be a leader in AI adoption among regional banks — it is to be the leader. 10
We are starting to move past pilots. Across the bank, AI is in production today — writing code, automating manual processes, drafting and routing customer communications, accelerating underwriting and operational reviews. This is not AI theater. We measure it in cycle time, cost per transaction, and error rates, not just in adoption statistics or training. And we are not waiting for a central technology team to build everything: we are training every employee to build their own tools, because the bank that wins the next decade will be the one whose people learn to direct AI well — builders and managers of agents. Most banks will compete on productivity. We intend to excel there — but we intend to differentiate ourselves on the other two: Increase Revenue. AI is the lever that lets us transform the customer experience at scale, protecting and extending our industry-leading NPS of 81, opening new revenue streams inside cubiX and our specialty verticals, and standing up new business initiatives with an AI-first, high operating leverage mindset from day one rather than building cost structures we later have to unwind. Reduce Risk. We are embedding AI tools across the first, second, and third lines of defense, with the goal of moving from sample-based to continuous monitoring — which will allow us to audit what we can audit without resource limitations rather than only what we should audit. Done right, this turns risk management from a cost center into a moat around our business model. Improve Productivity. Phase one is operating leverage: doing what we already do, faster and at lower unit cost, and reinvesting the savings into customers, talent, and technology. Phase two is full workflow orchestration — entire processes, end to end, run by AI agents under human supervision, with the bank's policies, controls, and judgment encoded into the workflow itself. We are advanced in phase one and building toward phase two now. Banking has always rewarded the institutions that adopted the next layer of abstraction first — from ledgers to mainframes to internet banking. We intend to be one of the institutions that defines the next one. I believe AI represents themost significant opportunity in a generation for a bank of our size and culture. We are small enough tomove fast and large enough to invest with intent. That combination is powerful. 11
11. Daily cubiX volume available beginning 10/16/24. The network was previously referred to as CBIT before cubiX launch in Q4’24. Includes Internal Transfer Activity andWire Transfers from cubiX/CBIT Client Base. 3) Organic Growth Banks, by nature, grow at roughly the pace of the broader economy. To grow faster, you have to take market share — and there are really only two ways to do that: acquire it or earn it. We earn it. Our 2026 management outlook calls for 8%–12% growth in both loans and deposits, expected to outpace the industry, with net interest income projected to reach $800–$830 million, representing 7%–11% growth over 2025. We expect non-interest expense growth of just 2%–6%, highlighting continued positive operating leverage despite significant investments in the franchise. In 2026, our priority is to broaden the cubiX ecosystem beyond its digital assets foundation into adjacent and new verticals. Specifically, we see significant opportunity in mortgage finance and real estate transaction settlement, where the demand for real-time, bank-grade payments infrastructure is growing. We are also looking to leverage our capabilities into traditional financial trading markets and exchanges as they move to 23/5 and eventually 24/7. Finally, we will also continue deepening relationships with existing customers through expanded product offerings and embedded payments solutions that drive scalable, recurring revenue. cubiX was built to be durable and extensible. Its architecture was designed for exactly this kind of expansion. Our approach is straightforward: attract high-performing bankers and teams who want to bring their best customers and credits with them. They come to Customers Bank because our platform — the speed, the single point of contact, the technology, the culture of accountability — lets them do more for their customers than they could elsewhere. When we get that right, we win relationships that were never ours to begin with. 2) Payments and the cubiX Ecosystem We believe that easy, fast and 24/7 payments functionality is the future of banking, and cubiX is our platform for capturing that future. In 2025, the cubiX instant payments network surpassed $2 trillion¹¹ in total network activity, 400% growth over 2 years, with average non-interest-bearing deposit balances of $3.9 billion in the fourth quarter. The platform operates continuously in real time, 24 hours a day, 7 days a week, 365 days a year. Following the passage of the GENIUS Act in July 2025, which established a federal regulatory framework for stablecoins, we saw increased institutional interest and engagement with our platform. 12
We are committed to operating at the highest standards of regulatory and risk management excellence. Over the past several years, we have made significant investments in risk management infrastructure — in people, processes and technology — to meet and exceed both our own standards and those of our regulatory stakeholders. The regulatory environment is becoming more commercial and collaborative, particularly in payments and digital assets. This creates new opportunities for institutions with the discipline and capabilities to operate at scale. We believe this plays directly to our strengths. Our combination of risk discipline, modern technology and purpose-built infrastructure is designed to allow us to move quickly while maintaining strong controls. We view regulatory excellence as more than a requirement. It is, and will be, an enabler of growth and a differentiator in how we compete. In 2026, our focus is on continuing to improve operational efficiency and streamlining processes where appropriate. We believe that risk management, done well, is not a cost center but a competitive advantage. The same discipline that produces strong credit quality — our commercial net charge-off ratio was just 16 basis points in the fourth quarter , and our NPA ratio of just 0.29% — is the discipline that earns the trust of regulators, customers and shareholders alike. 4) Risk Management 12.Q4’25 annualized NCOs as percentage of total loans and leases for Q4’25 was 0.33%. This growth will be deposit-led and diversified across the franchise. We expect contributions from our existing verticals as well as the continued ramp-up of our newly recruited commercial banking teams to power this growth. In 2026, we expect to continue to recruit high-performing teams who bring operating deposits, established customer relationships and a culture of accountability. Our pipeline of advanced discussions remains active. Every team we add must demonstrate an ability to strengthen the franchise, reduce funding costs and extend our competitive reach into new geographies and verticals. 13 12
I want to close with a few words about the kind of company we are building. Customers Bank will always be a company for entrepreneurs, by entrepreneurs. We will always be obsessively focused on earning the right to serve our customers every day. We will seek to preserve our balance sheet strength and exercise discipline in how we deploy capital. And we will invest significantly in the people and technology that make this model work. We believe Customers Bank can be the most admired commercial bank of its size in the United States. Not the biggest. The most admired. That means best-in-class service, top-tier financial performance, a culture that attracts the very best talent and technology that enables all of it. We believe that we have all the pieces, the foundation, the momentum and the team in place. Now it is about execution — disciplined, relentless and deliberate. We are grateful for the confidence of our Board, the dedication of our nearly 900 team members and the trust of our shareholders. We do not take any of it for granted. Thank you for your continued investment in Customers Bancorp. I look forward to earning your trust, every day. Sincerely, Looking Ahead Sam Sidhu President & Chief Executive Officer Customers Bancorp, Inc. 14
Appendix
A-1 CUSTOMERS BANCORP, INC. AND SUBSIDIARIES APPENDIX: RECONCILIATION OF GAAP TO NON-GAAP MEASURES Customers believes that the non-GAAP measurements disclosed within this document are useful for investors, regulators, management and others to evaluate our results of operations and financial condition relative to other financial institutions. Presentation of these non-GAAP financial measures is consistent with how Customers evaluates its performance internally and these non-GAAP financial measures are frequently used by securities analysts, investors, and other interested parties in the evaluation of companies in Customers’ industry. These non-GAAP financial measures exclude from corresponding GAAP measures the impact of certain elements that we do not believe are representative of our financial results, which we believe enhance an overall understanding of our performance. Investors should consider our performance and financial condition as reported under GAAP and all other relevant information when assessing our performance or financial condition. Although non- GAAP financial measures are frequently used in the evaluation of a company, they have limitations as analytical tools and should not be considered in isolation or as a substitute for analysis of our results of operations or financial condition as reported under GAAP. Starting in the third quarter of 2025, certain adjustments to GAAP measures were no longer included as our intention going forward is to limit these adjustments to those items of greatest significance. The following tables present reconciliations of GAAP to non-GAAP measures disclosed within this document. Core Earnings Twelve Months Ended December 31, 2025 2024 2023 2022 2021 2020 2019 (dollars in thousands except per share data) USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share USD Per share GAAP net income to common shareholders $ 209,183 $ 6.26 $ 166,429 $ 5.09 $ 235,448 $ 7.32 $ 218,402 $ 6.51 $ 300,134 $ 8.91 $ 118,537 $ 3.74 $ 64,868 $ 2.05 Reconciling items (after tax): Net loss from discontinued operations — — — — — — — — 39,621 1.18 10,461 0.33 2,060 0.07 Severance expense — — 3,666 0.11 1,251 0.04 1,058 0.03 1,517 0.05 — — 373 0.01 Impairments on fixed assets and leases — — — — 98 0.00 1,051 0.03 1,118 0.03 — — — — Loss upon acquisition of interest-only GNMA securities — — — — — — — — — — — — 5,682 0.18 Merger and acquisition related expenses — — — — — — — — 320 0.01 1,038 0.03 76 0.00 Loss on sale of consumer installment loans — — — — — — 18,221 0.54 — — — — — — Loss on sale of capital call lines of credit — — — — 3,914 0.12 — — — — — — — — Impairment loss on debt securities 39,875 1.19 — — — — — — — — — Legal settlements and reserves — — 157 0.00 — — — — 897 0.03 258 0.01 1,520 0.05 (Gains) losses on investment securities 975 0.03 20,331 0.62 407 0.01 18,926 0.56 (26,015) (0.77) (17,412) (0.55) (1,912) (0.06) Loss on sale of foreign subsidiaries — — — — — — — — 2,150 0.06 — — — — Loss on cash flow hedge derivative terminations — — — — — — — — 18,716 0.56 — — — — Derivative credit valuation adjustment 210 0.01 4 0.00 219 0.01 (1,243) (0.04) (1,285) (0.04) 5,811 0.18 811 0.03 Risk participation agreement mark-to-market adjustment — — — — — — — — — — (1,080) (0.03) — — Losses on sale of non-QM residential mortgage loans — — — — — — — — — — — — 595 0.02 Deposit relationship adjustment fees — — — — — — — — 4,707 0.14 — — — — Loss on redemption of preferred stock 4,707 0.14 — — — — — — 2,820 0.08 — — — — Unrealized (gain) on equity method investments — — (8,608) (0.26) — — — — — — — — — — Unrealized losses on loans held for sale 295 0.01 608 0.02 — — — — — — 1,913 0.06 — — Tax on surrender of bank- owned life insurance policies — — — — 4,141 0.13 — — — — — — — — FDIC special assessment — — 518 0.02 2,755 0.09 — — — — — — — — Loan program termination fees (772) (0.02) — — — — — — — — — Core earnings $ 254,473 $ 7.61 $ 183,105 $ 5.60 $ 248,233 $ 7.72 $ 256,415 $ 7.63 $ 344,700 $ 10.23 $ 119,526 $ 3.77 $ 74,073 $ 2.35
A-2 Core Return on Average Assets Twelve Months Ended December 31, (dollars in thousands except per share data) 2025 2024 2023 2022 2021 2020 2019 GAAP net income $ 224,088 $ 181,469 $ 250,143 $ 228,034 $ 314,647 $ 132,578 $ 79,327 Reconciling items (after tax): Net loss from discontinued operations — — — — 39,621 10,461 2,060 Severance expense — 3,666 1,251 1,058 1,517 — 373 Loss upon acquisition of interest-only GNMA securities — — — — — — 5,682 Impairments on fixed assets and leases — — 98 1,051 1,118 — — Merger and acquisition related expenses — — — — 320 1,038 76 Loss on sale of consumer installment loans — — — 18,221 — — — Loss on sale of capital call lines of credit — — 3,914 — — — — Impairment loss on debt securities 39,875 — — — — — — Legal settlements and reserves — 157 — — 897 258 1,520 (Gains) losses on investment securities 975 20,331 407 18,926 (26,015) (17,412) (1,912) Loss on sale of foreign subsidiaries — — — — 2,150 — — Loss on cash flow hedge derivative terminations — — — — 18,716 — — Derivative credit valuation adjustment 210 4 219 (1,243) (1,285) 5,811 811 Tax on surrender of bank-owned life insurance policies — — 4,141 — — — — FDIC special assessment — 518 2,755 — — — — Deposit relationship adjustment fees — — — — 4,707 — — Risk participation agreement mark-to-market adjustment — — — — — (1,080) — Losses on sale of non-QM residential mortgage l — — — — — — 595 Unrealized (gain) on equity method investments — (8,608) — — — — — Unrealized losses on loans held for sale 295 608 — — — 1,913 — Loan program termination fees (772) — — — — — — Core net income $ 264,671 $ 198,145 $ 262,928 $ 266,047 $ 356,393 $ 133,567 $ 88,532 Average total assets $ 23,340,744 $ 21,434,190 $ 21,486,383 $ 20,109,744 $ 19,199,936 $ 15,604,801 $ 10,667,670 Core return on average assets 1.13 % 0.92 % 1.22 % 1.32 % 1.86 % 0.86 % 0.83 %
A-3 Core Return on Average Common Equity Twelve Months Ended December 31, (dollars in thousands except per share data) 2025 2024 2023 2022 2021 2020 2019 GAAP net income to common shareholders $ 209,183 $ 166,429 $ 235,448 $ 218,402 $ 300,134 $ 118,537 $ 64,868 Reconciling items (after tax): Net loss from discontinued operations — — — — 39,621 10,461 2,060 Severance expense — 3,666 1,251 1,058 1,517 — 373 Loss upon acquisition of interest-only GNMA i i — — — — — — 5,682 Impairments on fixed assets and leases — — 98 1,051 1,118 — — Merger and acquisition related expenses — — — — 320 1,038 76 Loss on sale of consumer installment loans — — — 18,221 — — — Loss on sale of capital call lines of credit — — 3,914 — — — — Impairment loss on debt securities 39,875 — — — — — — Legal settlements and reserves — 157 — — 897 258 1,520 (Gains) losses on investment securities 975 20,331 407 18,926 (26,015) (17,412) (1,912) Loss on sale of foreign subsidiaries — — — — 2,150 — — Loss on cash flow hedge derivative terminations — — — — 18,716 — — Derivative credit valuation adjustment 210 4 219 (1,243) (1,285) 5,811 811 Tax on surrender of bank-owned life insurance policies — — 4,141 — — — — FDIC special assessment — 518 2,755 — — — — Deposit relationship adjustment fees — — — — 4,707 — — Risk participation agreement mark-to-market adjustment — — — — — (1,080) — Loss on redemption of preferred stock 4,707 — — — 2,820 — — Losses on sale of non-QM residential mortgage loans — — — — — — 595 Unrealized (gain) on equity method investments — (8,608) — — — — — Unrealized losses on loans held for sale 295 608 — — — 1,913 — Loan program termination fees (772) — — — — — — Core earnings $ 254,473 $ 183,105 $ 248,233 $ 256,415 $ 344,700 $ 119,526 $ 74,073 Average total common shareholders’ equity $ 1,864,426 $ 1,606,764 $ 1,358,564 $ 1,254,979 $ 1,043,906 $ 814,769 $ 781,860 Core return on average common equity 13.7 % 11.4 % 18.3 % 20.4 % 33.0 % 14.7 % 9.5 % Tangible Book Value per Common Share December 31, (dollars in thousands except share and per share data) 2025 2024 2023 2022 2021 2020 2019 GAAP total shareholders’ equity $ 2,115,517 $ 1,836,683 $ 1,638,394 $ 1,402,961 $ 1,366,217 $ 1,117,086 $ 1,052,795 Reconciling Items: Preferred stock — (137,794) (137,794) (137,794) (137,794) (217,471) (217,471) Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,736) (14,298) (15,195) Tangible common equity $ 2,111,888 $ 1,695,260 $ 1,496,971 $ 1,261,538 $ 1,224,687 $ 885,317 $ 820,129 Common shares outstanding 34,191,223 31,346,507 31,440,906 32,373,697 32,913,267 31,705,088 31,336,791 Tangible book value per common share $ 61.77 $ 54.08 $ 47.61 $ 38.97 $ 37.21 $ 27.92 $ 26.17
A-4 Tangible Common Equity to Tangible Assets December 31, (dollars in thousands) 2025 2024 2023 2022 2021 2020 2019 GAAP total shareholders’ equity $ 2,115,517 $ 1,836,683 $ 1,638,394 $ 1,402,961 $ 1,366,217 $ 1,117,086 $ 1,052,795 Reconciling Items: Preferred stock — (137,794) (137,794) (137,794) (137,794) (217,471) (217,471) Goodwill and other intangibles (1) (3,629) (3,629) (3,629) (3,629) (3,736) (14,298) (15,195) Tangible common equity $ 2,111,888 $ 1,695,260 $ 1,496,971 $ 1,261,538 $ 1,224,687 $ 885,317 $ 820,129 GAAP total assets $ 24,895,868 $ 22,308,241 $ 21,316,265 $ 20,896,112 $ 19,575,028 $ 18,439,248 $ 11,520,717 Reconciling Items: Goodwill and other intangibles (3,629) (3,629) (3,629) (3,629) (3,736) (14,298) (15,195) Tangible assets $ 24,892,239 $ 22,304,612 $ 21,312,636 $ 20,892,483 $ 19,571,292 $ 18,424,950 $ 11,505,522 Tangible common equity to tangible assets 8.5 % 7.6 % 7.0 % 6.0 % 6.3 % 4.8 % 7.1 % Core Efficiency Ratio Twelve Months Ended December 31, (dollars in thousands except per share data) 2025 2024 Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 GAAP net interest income $ 750,489 $ 654,404 $ 204,428 $ 201,912 $ 176,703 $ 167,446 $ 167,821 GAAP non-interest income $ 67,823 $ 60,434 $ 32,516 $ 30,191 $ 29,606 $ (24 490) $ (391) (Gains) losses on investment securities 1,256 27,103 (47) (334) 1,797 (160) 26,678 Derivative credit valuation adjustment 270 (17) — — — 270 (407) Unrealized (gain) on equity method investments — (11,430) — — — — (389) Unrealized (gain) loss on loans held for sale 378 754 — — (289) 667 147 Impairment loss on debt securities 51,319 — — — — 51,319 — Loan program termination fees (1,000) — — — (1,000) — — Core non-interest income 120,046 76,844 32,469 29,857 30,114 27,606 25,638 Core revenue $ 870,535 $ 731,248 $ 236,897 $ 231,769 $ 206,817 $ 195,052 $ 193,459 GAAP non-interest expense $ 431,923 $ 417,014 $ 117,309 $ 105,217 $ 106,626 $ 102,771 $ 110,375 Severance expense — (4,814) — — — — (1,595) FDIC special assessment — (683) — — — — — Legal settlement — (209) — — — — (209) Core non-interest expense $ 431,923 $ 411,308 $ 117,309 $ 105,217 $ 106,626 $ 102,771 $ 108,571 Core efficiency ratio 49.62 % 56.25 % 49.52 % 45.40 % 51.56 % 52.69 % 56.12 % Core Non-interest Expense to Average Assets Twelve Months Ended December 31, (dollars in thousands except per share data) 2025 2024 Q4 2025 Q3 2025 Q2 2025 Q1 2025 Q4 2024 GAAP non-interest expense $ 431,923 $ 417,014 $ 117,309 $ 105,217 $ 106,626 $ 102,771 $ 110,375 Severance expense — (4,814) — — — — (1,595) FDIC special assessment — (683) — — — — — Legal settlement — (209) — — — — (209) Core non-interest expense $ 431,923 $ 411,308 $ 117,309 $ 105,217 $ 106,626 $ 102,771 $ 108,571 Average total assets $ 23,340,744 $ 21,434,190 $ 24,721,373 $ 23,930,723 $ 22,362,989 $ 22,314,963 $ 22,179,970 Core non-interest expense to average assets 1.85 % 1.92 % 1.88 % 1.74 % 1.91 % 1.87 % 1.95 %
FAQ
How has Customers Bancorp (CUBB) grown its balance sheet since 2019?
Customers Bancorp nearly doubled its balance sheet from 2019 to 2025. Total assets rose from $11.5 billion to $24.9 billion, loans from $10.1 billion to $16.8 billion, and deposits from $8.6 billion to $20.8 billion, reflecting strong organic, deposit-led growth.
What earnings growth did Customers Bancorp (CUBB) report for 2019–2025?
The company’s core earnings per share increased substantially over six years. Core EPS rose from $2.35 in 2019 to $7.61 in 2025, while tangible book value per share climbed from $26.17 to $61.77, indicating strong underlying profitability and capital accretion.
What were Customers Bancorp’s key 2025 financial metrics?
In 2025, Customers Bancorp generated $818 million in revenue, with net interest margin improving to 3.32% and a core efficiency ratio of 49.62%. Capital remained strong, with 13.0% CET1 and tangible common equity to tangible assets of 8.5%, supporting future growth.
How important is the cubiX payments platform to Customers Bancorp’s strategy?
cubiX is central to the bank’s payments and technology strategy. In 2025, the cubiX instant payments network surpassed $2 trillion in total network activity, with average non-interest-bearing deposit balances of $3.9 billion in Q4 2025, and operates real-time 24/7/365 for institutional clients.
What customer satisfaction metrics does Customers Bancorp (CUBB) report?
The company highlights a strong Net Promoter Score. Its NPS increased from 73 in March 2025 to 81 in the latest measurement, compared with a U.S. banking benchmark of 41, suggesting high customer advocacy that management views as part of a reinforcing growth “flywheel.”
How strong are Customers Bancorp’s (CUBB) credit quality indicators?
Credit metrics appear conservative. The commercial net charge-off ratio was 16 basis points in the fourth quarter of 2025, and the nonperforming assets ratio stood at 0.29%. Management links this discipline to both risk management rigor and support for long-term franchise durability.