Exhibit 99.1
DoorDash Releases Fourth Quarter and Full Year 2025 Financial Results
February 18, 2026
SAN FRANCISCO—(BUSINESS WIRE)—DoorDash, Inc. (NASDAQ: DASH) today announced its financial results for the quarter and fiscal year ended December 31, 2025. In addition to our financial results below, our annual letter to shareholders is available on the DoorDash investor relations website at http://ir.doordash.com.
In 2025, we accelerated growth in our U.S. restaurant category, expanded consumer affordability through record DashPass signups, increased consumer retention and order frequency in our grocery and retail categories by improving selection and quality, increased merchant value by launching new services such as reservations for restaurants and Smart Campaigns for ads, and drove strong organic growth internationally. In 2025, we also generated nearly $75 billion in sales for local merchants across over 40 countries and over $20 billion in earnings for Dashers.1 Our results are a reflection of our prior investments, hard work, and execution, and our effort to build products that provide value for our merchants, consumers, and Dashers.
Fourth Quarter 2025 Key Financial Metrics
•Total Orders increased 32% year-over-year (Y/Y) to 903 million.
•Marketplace GOV increased 39% Y/Y to $29.7 billion.
•Revenue increased 38% Y/Y to $4.0 billion.
•GAAP net income attributable to DoorDash, Inc. common stockholders increased 51% Y/Y to $213 million.
•Adjusted EBITDA increased 38% Y/Y to $780 million.
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended |
| (in millions, except percentages) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| Total Orders | | 685 | | | 732 | | | 761 | | | 776 | | | 903 | |
| Total Orders Y/Y growth | | 19 | % | | 18 | % | | 20 | % | | 21 | % | | 32 | % |
| Marketplace GOV | | $ | 21,279 | | | $ | 23,076 | | | $ | 24,244 | | | $ | 25,015 | | | $ | 29,683 | |
| Marketplace GOV Y/Y growth | | 21 | % | | 20 | % | | 23 | % | | 25 | % | | 39 | % |
| Revenue | | $ | 2,873 | | | $ | 3,032 | | | $ | 3,284 | | | $ | 3,446 | | | $ | 3,955 | |
| Revenue Y/Y growth | | 25 | % | | 21 | % | | 25 | % | | 27 | % | | 38 | % |
| Net Revenue Margin | | 13.5 | % | | 13.1 | % | | 13.5 | % | | 13.8 | % | | 13.3 | % |
| GAAP gross profit | | $ | 1,372 | | | $ | 1,478 | | | $ | 1,608 | | | $ | 1,689 | | | $ | 1,911 | |
| GAAP gross profit as a % of Marketplace GOV | | 6.4 | % | | 6.4 | % | | 6.6 | % | | 6.8 | % | | 6.4 | % |
| Contribution Profit | | $ | 968 | | | $ | 1,020 | | | $ | 1,147 | | | $ | 1,268 | | | $ | 1,405 | |
| Contribution Profit as a % of Marketplace GOV | | 4.5 | % | | 4.4 | % | | 4.7 | % | | 5.1 | % | | 4.7 | % |
| GAAP net income attributable to DoorDash, Inc. common stockholders | | $ | 141 | | | $ | 193 | | | $ | 285 | | | $ | 244 | | | $ | 213 | |
| GAAP net income attributable to DoorDash, Inc. common stockholders as a % of Marketplace GOV | | 0.7 | % | | 0.8 | % | | 1.2 | % | | 1.0 | % | | 0.7 | % |
| Adjusted EBITDA | | $ | 566 | | | $ | 590 | | | $ | 655 | | | $ | 754 | | | $ | 780 | |
| Adjusted EBITDA as a % of Marketplace GOV | | 2.7 | % | | 2.6 | % | | 2.7 | % | | 3.0 | % | | 2.6 | % |
| Weighted-average diluted shares outstanding | | 433 | | | 436 | | | 438 | | | 442 | | | 443 | |
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Operational Highlights
In 2025, DoorDash grew Marketplace GOV by 27% Y/Y (23% Y/Y excluding the impact of Deliveroo) and exited the year with over 56 million monthly active users (MAUs2) and over 35 million DashPass, Wolt+, and Deliveroo Plus members.3 In addition to driving strong organic growth in 2025, we made progress across new areas that we expect will differentiate our services in the coming years, including our global technology platform, in-store services, and our autonomous delivery platform. We also completed a number of acquisitions in 2025 that expand our capabilities and reach, and we are excited by our progress so far: new venues signed at SevenRooms increased over 100% Y/Y in December, we nearly doubled the number of advertising partners through Symbiosis from June to December, and we accelerated Y/Y growth in Total Orders from Deliveroo in Q4 2025.
In our U.S. restaurant category in Q4 2025, we drove double-digit Y/Y growth in the number of new consumers,4 as well as continued strong growth in order rates5 among every mature cohort.6 This helped drive Y/Y growth in Marketplace GOV in the U.S. restaurant category in Q4 2025 to its second-highest level in the last fifteen quarters. In 2026, we expect unit economics in the U.S. restaurant category to increase from 2025, but at a slower place than the average pace over the last three years.
In our U.S. grocery and retail categories in Q4 2025, we drove Y/Y growth in Marketplace GOV that was consistent with Y/Y growth in Q3 2025 and was above our Y/Y growth in Q4 2024. We attracted more new consumers to our U.S. grocery and retail categories in Q4 2025 than in any previous quarter, drove initial engagement among our newer cohorts7 that increased Y/Y, and drove strong growth in order rates among our mature cohorts. In total, over 30% of our U.S. MAUs and nearly 30% of our global MAUs engaged with our grocery and retail categories in December. Unit economics in our U.S. grocery and retail categories increased on both a Y/Y and Q/Q basis in Q4 2025. We currently expect unit economics in our grocery and retail categories to turn positive in 2H 2026.
Excluding the impact of Deliveroo, Y/Y growth in Marketplace GOV in our international marketplaces accelerated in Q4 2025 compared to Q3 2025. Also excluding the impact of Deliveroo, unit economics in our international marketplaces increased on both a Y/Y and Q/Q basis in Q4 2025, despite significant ongoing investment. We were extremely pleased to welcome so many talented new coworkers from Deliveroo on October 2. We are already working closely together to solve problems for merchants, consumers, and Dashers and we're seeing promising initial outputs. In Q4 2025, Y/Y growth in Total Orders from Deliveroo accelerated with a contribution to Adjusted EBITDA that slightly exceeded our stated expectation of $45 million.
In 2026, we aim to increase selection and improve quality in our marketplaces, expand the value we provide through our membership programs, increase the value we generate for merchants through our Commerce Platform, and continue to invest in autonomous and artificial intelligence technologies in order to deliver long-term gains in efficiency, quality, and affordability.
We are on-track with our plan to rebuild and relaunch significant portions of our products using our new global technology platform. This platform will integrate the DoorDash, Wolt, and Deliveroo marketplaces onto a common technology stack, allowing engineers around the world to work on the same projects, enabling data analytics teams to operate using common sets of data, and empowering operators to draw on the best of our global product development to serve customers at the local level. Our expectation is that operating on a single platform will improve our operating efficiency and pace of innovation. At the same time, we have begun the process of organizing our team to drive consistent and efficient execution across our global operations. This will remain a priority to help ensure our technologies, structure, team, and controls align with our long-term ambition.
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Financial Outlook
| | | | | | | | |
| Period | Marketplace GOV | Adjusted EBITDA |
Q1 2026 | $31.0 billion - $31.8 billion | $675 million - $775 million |
While we have historically exceeded the high end of our guidance range for Marketplace GOV, our current operating plan for Q1 2026 reflects Marketplace GOV within our guided range.
In addition to our investments in international countries, grocery and retail categories, and incremental investments in newer areas, our current expectation for Adjusted EBITDA in Q1 2026 is impacted by three primary factors: 1) incremental investments in Deliveroo, which drive an expectation for Deliveroo to contribute less than $25 million to our Adjusted EBITDA in Q1 2026 compared to over $45 million in Q4 2025, 2) an estimated $20 million direct impact from severe storms Gianna and Fern in the U.S., and 3) a Q/Q increase in Dasher costs per order, which reflects seasonality, investments to increase system capacity and support growth in longer distance and higher effort deliveries, and an annual increase in cost in regulated markets.
For the full year 2026, we expect Adjusted EBITDA as a percent of Marketplace GOV to increase slightly compared to 2025, excluding the impact of Deliveroo in both periods. We continue to expect Deliveroo to contribute approximately $200 million to our Adjusted EBITDA in 2026.
As 2026 progresses, we currently expect Adjusted EBITDA as a percent of Marketplace GOV to increase in Q2 2026 from Q1 2026, but to remain slightly below the level achieved in Q2 2025. We currently expect Adjusted EBITDA as a percentage of Marketplace GOV to increase in Q3 2026 compared to Q2 2026 and for Adjusted EBITDA to be significantly higher in 2H 2026 compared to 1H 2026.
Based on our current outlook, assuming a stock price consistent with recent trading levels, we expect:
•2026 stock-based compensation expense of approximately $1.3 billion to $1.4 billion.
•2026 depreciation and amortization expense of approximately $1.1 billion to $1.2 billion.
Unless otherwise indicated above, our guidance includes the expected impact of, and contributions from, Deliveroo. As with all areas of our business, we plan to operate Deliveroo with a long-term focus and deep attention to detail. While we expect cost efficiencies over time from operating a larger global business, we believe our largest opportunity to generate long-term returns at Deliveroo will come from investing in our people and products in order to generate better outcomes for consumers, merchants, and Dashers.
Our expectations regarding the impact of, and contributions from, Deliveroo are based on judgments which we believe to be reasonable and certain assumptions that are subject to change, many of which are outside of our control. In addition to the other risks and uncertainties we describe in our filings with the U.S. Securities and Exchange Commission (the "SEC"), the ongoing integration of Deliveroo into our business presents certain execution and operational risks that could cause actual results to vary from the expectations expressed above.
Our outlook assumes that aggregate consumer demand and key foreign currency rates remain relatively stable at current levels. Our outlook also anticipates significant levels of ongoing investment in new categories and international markets, as well as growing investment in new initiatives and our global technology platform.
We caution investors that consumer spending in any of our geographies could deteriorate relative to our outlook, which could drive results below our expectations. Additionally, our increasing international exposure heightens risks associated with operating in foreign markets, including geopolitical and currency risks. Changes in the international operating environment could negatively impact results versus our current outlook.
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We have not provided GAAP net income (loss) attributable to DoorDash, Inc. common stockholders outlook or a reconciliation of Adjusted EBITDA outlook to GAAP net income (loss) attributable to DoorDash, Inc. common stockholders as a result of the uncertainty regarding, and the potential variability of, reconciling items such as legal, tax, and regulatory expenses and other items. Accordingly, a reconciliation of Adjusted EBITDA outlook to GAAP net income (loss) attributable to DoorDash, Inc. common stockholders is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results. We have provided historical reconciliations of GAAP to non-GAAP measures in tables at the end of this release. For more information regarding the non-GAAP financial measures discussed in this release, please see "Use of Non-GAAP Financial Measures" below.
Q4 2025 Financial Performance
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended | | Y/Y % Change | | Q/Q % Change |
| (in millions, except percentages) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 | | Dec. 31, 2025 | | Dec. 31, 2025 |
| Revenue | | $ | 2,873 | | | $ | 3,032 | | | $ | 3,284 | | | $ | 3,446 | | | $ | 3,955 | | | 38 | % | | 15 | % |
| Net Revenue Margin | | 13.5 | % | | 13.1 | % | | 13.5 | % | | 13.8 | % | | 13.3 | % | | (1) | % | | (3) | % |
| GAAP cost of revenue, exclusive of depreciation and amortization | | $ | 1,453 | | | $ | 1,500 | | | $ | 1,616 | | | $ | 1,687 | | | $ | 1,935 | | | 33 | % | | 15 | % |
| GAAP sales and marketing expense | | $ | 541 | | | $ | 586 | | | $ | 607 | | | $ | 576 | | | $ | 707 | | | 31 | % | | 23 | % |
| GAAP research and development expense | | $ | 297 | | | $ | 306 | | | $ | 351 | | | $ | 355 | | | $ | 419 | | | 41 | % | | 18 | % |
| GAAP general and administrative expense | | $ | 324 | | | $ | 332 | | | $ | 388 | | | $ | 400 | | | $ | 480 | | | 48 | % | | 20 | % |
| GAAP net income attributable to DoorDash, Inc. common stockholders | | $ | 141 | | | $ | 193 | | | $ | 285 | | | $ | 244 | | | $ | 213 | | | 51 | % | | (13) | % |
| | | | | | | | | | | | | | |
| Net cash provided by operating activities | | $ | 518 | | | $ | 635 | | | $ | 504 | | | $ | 871 | | | $ | 421 | | | (19) | % | | (52) | % |
| Free Cash Flow | | $ | 420 | | | $ | 494 | | | $ | 355 | | | $ | 723 | | | $ | 254 | | | (40) | % | | (65) | % |
The Y/Y increase in Total Orders in Q4 2025 was driven primarily by growth in the number of consumers and growth in average consumer engagement, as well as our acquisition of Deliveroo. Excluding the acquisition of Deliveroo, Total Orders increased 20% Y/Y in Q4 2025.
The Y/Y increase in Marketplace GOV in Q4 2025 was driven primarily by growth in Total Orders. We estimate aggregate changes in currency rates added approximately 1% to Y/Y growth in Marketplace GOV in Q4 2025. Excluding the acquisition of Deliveroo, Marketplace GOV increased 25% Y/Y in Q4 2025.
The Y/Y increase in revenue in Q4 2025 was driven primarily by growth in Marketplace GOV, as well as our acquisition of Deliveroo. Excluding Deliveroo, revenue increased 26% Y/Y in Q4 2025.
The Y/Y increase in GAAP cost of revenue, exclusive of depreciation and amortization in Q4 2025 was driven primarily by increases in Total Orders and the acquisition of Deliveroo. As a percentage of Marketplace GOV, GAAP cost of revenue, exclusive of depreciation and amortization, was 6.5% in Q4 2025, down from 6.8% in Q4 2024 and 6.7% in Q3 2025.
The Y/Y increase in GAAP sales and marketing expense in Q4 2025 was driven primarily by increases in advertising expenses and personnel-related compensation expenses. As a percentage of Marketplace GOV, GAAP sales and marketing expense was 2.4% in Q4 2025, down from 2.5% in Q4 2024 and up from 2.3% in Q3 2025.
The Y/Y increase in GAAP research and development expense in Q4 2025 was driven primarily by increases in personnel-related compensation expenses and software and technology costs. As a percentage of Marketplace GOV, GAAP research and development expense was 1.4% in Q4 2025, consistent with 1.4% in each of Q4 2024 and Q3 2025.
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The Y/Y increase in GAAP general and administrative expense in Q4 2025 was driven by an increase in transaction-related costs and personnel-related expenses. As a percentage of Marketplace GOV, GAAP general and administrative expense was 1.6% in Q4 2025, up from 1.5% in Q4 2024 and consistent with 1.6% in Q3 2025.
GAAP net income attributable to DoorDash, Inc. common stockholders was $213 million in Q4 2025, an increase from $141 million in Q4 2024 and a decrease from $244 million in Q3 2025.
Adjusted EBITDA was $780 million in Q4 2025, up 38% from $566 million in Q4 2024 and up 3% from $754 million in Q3 2025. Adjusted EBITDA as a percentage of Marketplace GOV was 2.6% in Q4 2025, down from 2.7% in Q4 2024 and 3.0% in Q3 2025.
In Q4 2025, we generated net cash provided by operating activities of $421 million and Free Cash Flow of $254 million, down from $518 million and $420 million, respectively, in Q4 2024. Free Cash Flow in Q4 2025 was negatively impacted by: 1) increased funds held at payment processors, 2) an increase in accounts receivable associated with growth in Marketplace GOV in our grocery category, advertising revenue, and gift card revenue, 3) up-front payments to technology and insurance providers, and 4) transaction costs and a legal settlement associated with the Deliveroo acquisition.
In February 2025, our board of directors authorized the repurchase of up to $5.0 billion of our Class A common stock. As of February 17, 2026, we have not repurchased shares of our Class A common stock under the February 2025 authorization. We may or may not repurchase any portion of our February 2025 authorization.
Analyst and Investor Conference Call and Earnings Webcast
DoorDash will host a conference call and webcast to discuss our quarterly results today at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). Those interested in listening to the call can register and attend by visiting our Investor Relations page at https://ir.doordash.com. An archived webcast will be available on our Investor Relations page shortly after the call.
Available Information
We announce material information to the public about us, our products and services, and other matters through a variety of means, including filings with the SEC, press releases, public conference calls, webcasts, the investor relations section of our website (ir.doordash.com), our blog (doordash.news), and our social media accounts on X and LinkedIn in order to achieve broad, non-exclusionary distribution of information to the public and for complying with our disclosure obligations under Regulation FD.
Forward-Looking Statements
This release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” "aim," “will,” “should,” “expect,” “plan,” "try," “anticipate,” “could,” “would,” “intend,” “target,” “project,” “contemplate,” “believe,” “estimate,” “predict,” “potential,” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategies, plans, or intentions. Forward-looking statements in this release include, but are not limited to, our expectations regarding our financial position and financial and operating performance, including our outlook and guidance for the first quarter of 2026 and our assumptions underlying such guidance; our expectations regarding unite economics, Dasher costs, the impact of certain severe weather events, and Adjusted EBITDA as a percent of Marketplace GOV in 2026; our expectations regarding our stock-based compensation expense and depreciation and amortization expense; our priorities and our plans and expectations regarding our overall business strategy and investment approach; our plans and expectations for our expanded services, new product initiatives, autonomous delivery platform, and global technology platform; our expectations regarding the value of our platform and services to merchants, consumers, and Dashers; our plans and expectations regarding the integration of, and incremental investments in, Deliveroo, including, among other things, its impact on, and contribution to, our business, financial position, and financial and operating performance; our ability to drive future growth, gain greater efficiency in unit economics, and execute on our goals and strategies; our expectations regarding trends in our business, demand for our platform and for local commerce platforms in general, the macroeconomic environment, including global consumer spending, foreign currency rates, and geopolitical risks; and our plans and expectations regarding share dilution, including
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in connection with equity award issuances and our share repurchase authorization. Our expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected, including risks and uncertainties related to: economic, financial, social or political conditions that could adversely affect us; competition; managing our growth and corporate culture; the macroeconomic environment and geopolitical uncertainty; financial performance; investments in new geographies, products, or offerings, as well as our technology infrastructure; our ability to successfully integrate and realize the benefits of acquisitions, including Deliveroo, strategic partnerships, joint ventures, and investments; our ability to attract merchants, consumers, and Dashers to our platform; legal proceedings and regulatory matters and developments; any future changes to our business or our financial or operating model; and our brand and reputation. The forward-looking statements contained in this release are also subject to other risks and uncertainties that could cause actual results to differ from the results predicted, including those more fully described in our filings with the SEC, including our Annual Report on Form 10-K for the year ended December 31, 2025. All forward-looking statements in this release are based on information available to DoorDash and assumptions and beliefs as of the date hereof, and we disclaim any obligation to update any forward-looking statements, except as required by law.
Use of Non-GAAP Financial Measures
To supplement our financial information presented in accordance with accounting principles generally accepted in the United States of America ("GAAP"), we consider certain financial measures that are not prepared in accordance with GAAP, including adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense, adjusted general and administrative expense, Adjusted Gross Profit, Adjusted Gross Margin, Contribution Profit, Contribution Margin, Adjusted EBITDA, Free Cash Flow, and revenue, excluding Deliveroo. We use these financial measures in conjunction with GAAP measures as part of our overall assessment of our performance, including the preparation of our annual operating budget and quarterly forecasts, to evaluate the effectiveness of our business strategies and to communicate with our board of directors concerning our business and financial performance. We believe that these non-GAAP financial measures provide useful information to investors about our business and financial performance, enhance their overall understanding of our past performance and future prospects, and allow for greater transparency with respect to metrics used by our management in their financial and operational decision making. We are presenting these non-GAAP financial measures to assist investors in seeing our business and financial performance through the eyes of management, and because we believe that these non-GAAP financial measures provide an additional tool for investors to use in comparing results of operations of our business over multiple periods and with other companies in our industry.
We define adjusted cost of revenue as cost of revenue, exclusive of depreciation and amortization, excluding stock-based compensation expense and certain payroll tax expense, allocated overhead, and inventory write-off related to restructuring. Allocated overhead is determined based on an allocation of shared costs, such as facilities (including rent and utilities) and information technology costs, among all departments based on employee headcount. We define adjusted sales and marketing expense as sales and marketing expenses excluding stock-based compensation expense and certain payroll tax expense, and allocated overhead. We define adjusted research and development expense as research and development expenses excluding stock-based compensation expense and certain payroll tax expense, and allocated overhead. We define adjusted general and administrative expense as general and administrative expenses excluding stock-based compensation expense and certain payroll tax expense, certain legal, tax, and regulatory settlements, reserves, and expenses, transaction-related costs (primarily consists of acquisition, integration, and investment related costs), impairment expenses, and including allocated overhead from cost of revenue, sales and marketing, and research and development.
We define Adjusted Gross Profit as gross profit plus (i) depreciation and amortization expense related to cost of revenue, (ii) stock-based compensation expense and certain payroll tax expense included in cost of revenue, (iii) allocated overhead included in cost of revenue, and (iv) inventory write-off related to restructuring. Gross profit is defined as revenue less (i) cost of revenue, exclusive of depreciation and amortization and (ii) depreciation and amortization related to cost of revenue. Adjusted Gross Margin is defined as Adjusted Gross Profit as a percentage of revenue for the same period.
We define Contribution Profit as our gross profit less sales and marketing expense plus (i) depreciation and amortization expense related to cost of revenue, (ii) stock-based compensation expense and certain payroll tax expense included in cost of revenue and sales and marketing expenses, (iii) allocated overhead included in cost of revenue and sales and marketing expenses, and (iv) inventory write-off related to restructuring. We define gross margin as gross profit as a
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percentage of revenue for the same period and we define Contribution Margin as Contribution Profit as a percentage of revenue for the same period. We use Contribution Profit to evaluate our operating performance and trends. We believe that Contribution Profit is a useful indicator of the economic impact of orders fulfilled through DoorDash as it takes into account the direct expenses associated with generating and fulfilling orders.
Adjusted EBITDA is a measure that we use to assess our operating performance and the operating leverage in our business. We define Adjusted EBITDA as net income (loss) attributable to DoorDash, Inc. common stockholders, adjusted to include net income (loss) attributable to redeemable non-controlling interests and exclude (i) certain legal, tax, and regulatory settlements, reserves, and expenses, (ii) loss on disposal of property and equipment, (iii) transaction-related costs (primarily consists of acquisition, integration, and investment related costs), (iv) impairment expenses, (v) restructuring charges, (vi) inventory write-off related to restructuring, (vii) provision for (benefit from) income taxes, (viii) interest income, net, (ix) other (income) expense, net, (x) stock-based compensation expense and certain payroll tax expense, and (xi) depreciation and amortization expense.
We define Free Cash Flow as cash flows from operating activities less purchases of property and equipment and capitalized software and website development costs.
We define Total Orders as all orders completed through our marketplaces and Commerce Platform over the period of measurement.
We define Marketplace GOV as the total dollar value of orders completed on our marketplaces, including taxes, tips, and any applicable consumer fees, including membership fees related to DashPass, Wolt+, and Deliveroo Plus. Marketplace GOV does not include the dollar value of orders, taxes and tips, or fees charged to merchants, for orders fulfilled through our Commerce Platform.
We define Net Revenue Margin as revenue expressed as a percentage of Marketplace GOV.
We define revenue, excluding Deliveroo as revenue, exclusive of the revenue attributable to our Deliveroo branded marketplaces and Commerce Platform. We believe that revenue, excluding Deliveroo is a useful metric for period-over-period comparability of our legacy business.
Our definitions may differ from the definitions used by other companies and therefore comparability may be limited. In addition, other companies may not publish these or similar metrics. Further, these metrics have certain limitations in that they do not include the impact of certain expenses that are reflected in our consolidated statements of operations. Thus, our adjusted cost of revenue, adjusted sales and marketing expense, adjusted research and development expense, adjusted general and administrative expense, Adjusted Gross Profit, Adjusted Gross Margin, Contribution Profit, Contribution Margin, Adjusted EBITDA, Free Cash Flow, and revenue, excluding Deliveroo should be considered in addition to, not as substitutes for, or in isolation from, measures prepared in accordance with GAAP.
1 Metrics include Deliveroo beginning on October 2, 2025, its acquisition date. "Dashers" generally refers to the independent contractors that use our marketplaces. In certain geographies, Dashers may be known locally as riders, courier partners, or similar. Dashers may also refer to employees or independent contractors of third-party service providers or employees of our local entities.
2 MAUs are based on the number of individual consumer accounts that completed an order on our marketplaces in the last month of the period of measurement.
3 Members are based on the number of paid, trial, and partnership member accounts for the relevant membership programs on the last day of the period of measurement.
4 New consumers for any given category are based on the number of individual consumer accounts that completed their first order in the stated category during the period of measurement.
5 Order rate for any given cohort and time period is calculated by multiplying retention by average order frequency for the stated cohort and time period.
6 Includes the 90 DoorDash monthly consumer cohorts from January 2017 through June 2024. We typically determine a cohort is mature after approximately six months. We exclude cohorts prior to January 2017 due to their relatively small size and a lack of certain historical data. We also exclude cohorts from July 2024 through December 2024 because those cohorts were not considered mature during all periods for a Y/Y comparison.
7 Compares monthly consumer cohorts from January 2025 through December 2025 against those of January 2024 through December 2024. Initial engagement for any given cohort is defined as the stated cohort's average order rate for up to the first twelve months immediately following and including the cohort's first order month.
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DOORDASH, INC.
CONSOLIDATED BALANCE SHEETS
(in millions)
(Unaudited)
| | | | | | | | | | | |
| December 31, 2024 | | December 31, 2025 |
| Assets | | | |
| Current assets: | | | |
| Cash and cash equivalents | $ | 4,019 | | | $ | 4,378 | |
| Restricted cash | 190 | | | 273 | |
| Short-term investments | 1,322 | | | 1,128 | |
| Funds held at payment processors | 436 | | | 587 | |
| Accounts receivable, net | 732 | | | 1,108 | |
| Prepaid expenses and other current assets | 687 | | | 1,169 | |
| Total current assets | 7,386 | | | 8,643 | |
| Long-term investments | 835 | | | 837 | |
| Operating lease right-of-use assets | 389 | | | 437 | |
| Property and equipment, net | 778 | | | 1,067 | |
| Intangible assets, net | 510 | | | 2,260 | |
| Goodwill | 2,315 | | | 5,519 | |
| Other assets | 632 | | | 896 | |
| Total assets | $ | 12,845 | | | $ | 19,659 | |
Liabilities, Redeemable Non-controlling Interests and Stockholders' Equity | | | |
| Current liabilities: | | | |
| Accounts payable | $ | 321 | | | $ | 397 | |
| Operating lease liabilities | 68 | | | 105 | |
| Accrued expenses and other current liabilities | 4,049 | | | 5,645 | |
| Total current liabilities | 4,438 | | | 6,147 | |
| Operating lease liabilities | 468 | | | 461 | |
Convertible notes, net | — | | | 2,724 | |
| Other liabilities | 129 | | | 281 | |
| Total liabilities | 5,035 | | | 9,613 | |
| | | |
| Redeemable non-controlling interests | 7 | | | 13 | |
| Stockholders’ equity: | | | |
| Common stock | — | | | — | |
| Additional paid-in capital | 13,165 | | | 14,092 | |
Accumulated other comprehensive income (loss) | (107) | | | 261 | |
| Accumulated deficit | (5,255) | | | (4,320) | |
| Total stockholders’ equity | 7,803 | | | 10,033 | |
| Total liabilities, redeemable non-controlling interests and stockholders’ equity | $ | 12,845 | | | $ | 19,659 | |
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DOORDASH, INC.
CONSOLIDATED STATEMENTS OF OPERATIONS
(in millions, except share amounts which are reflected in thousands, and per share data)
(Unaudited)
| | | | | | | | | | | | | | | | | | | | | | | |
| Three Months Ended December 31, | | Year Ended December 31, |
| 2024 | | 2025 | | 2024 | | 2025 |
| Revenue | $ | 2,873 | | | $ | 3,955 | | | $ | 10,722 | | | $ | 13,717 | |
| Costs and expenses: | | | | | | | |
| Cost of revenue, exclusive of depreciation and amortization shown separately below | 1,453 | | | 1,935 | | | 5,542 | | | 6,738 | |
| Sales and marketing | 541 | | | 707 | | | 2,037 | | | 2,476 | |
| Research and development | 297 | | | 419 | | | 1,168 | | | 1,431 | |
| General and administrative | 324 | | | 480 | | | 1,452 | | | 1,600 | |
| Depreciation and amortization | 141 | | | 267 | | | 561 | | | 747 | |
| Restructuring charges | — | | | — | | | — | | | 2 | |
| Total costs and expenses | 2,756 | | | 3,808 | | | 10,760 | | | 12,994 | |
| Income (loss) from operations | 117 | | | 147 | | | (38) | | | 723 | |
| Interest income, net | 51 | | | 42 | | | 199 | | | 211 | |
| Other income (expense), net | 8 | | | 33 | | | (5) | | | 5 | |
| Income before income taxes | 176 | | | 222 | | | 156 | | | 939 | |
| Provision for income taxes | 37 | | | 9 | | | 39 | | | 7 | |
| Net income including redeemable non-controlling interests | 139 | | | 213 | | | 117 | | | 932 | |
Less: net loss attributable to redeemable non-controlling interests | (2) | | | — | | | (6) | | | (3) | |
| Net income attributable to DoorDash, Inc. common stockholders | $ | 141 | | | $ | 213 | | | $ | 123 | | | $ | 935 | |
| Net income per share attributable to DoorDash, Inc. Class A and Class B common stockholders | | | | | | | |
Basic | $ | 0.34 | | | $ | 0.49 | | | $ | 0.30 | | | $ | 2.19 | |
Diluted | $ | 0.33 | | | $ | 0.48 | | | $ | 0.29 | | | $ | 2.13 | |
| Weighted-average number of shares outstanding used to compute net income per share attributable to DoorDash, Inc. Class A and Class B common stockholders | | | | | | | |
Basic | 417,056 | | | 432,583 | | | 411,551 | | | 427,043 | |
Diluted | 433,039 | | | 442,849 | | | 430,242 | | | 439,686 | |
9
DOORDASH, INC.
CONSOLIDATED STATEMENTS OF CASH FLOWS
(in millions)
(Unaudited)
| | | | | | | | | | | | | | | | | |
| Year Ended December 31, |
| 2023 | | 2024 | | 2025 |
| Cash flows from operating activities | | | | | |
| Net income (loss) including redeemable non-controlling interests | $ | (565) | | | $ | 117 | | | $ | 932 | |
Adjustments to reconcile net income (loss) to net cash provided by operating activities: | | | | | |
| Depreciation and amortization | 509 | | | 561 | | | 747 | |
| Stock-based compensation | 1,088 | | | 1,099 | | | 1,051 | |
| Reduction of operating lease right-of-use assets and accretion of operating lease liabilities | 108 | | | 103 | | | 118 | |
| Amortization of deferred contract costs | 45 | | | 60 | | | 77 | |
| Office lease impairment expenses | — | | | 83 | | | 11 | |
Adjustments to non-marketable equity securities, including impairment, net | 101 | | | 4 | | | (17) | |
| | | | | |
| Other | (30) | | | (31) | | | 37 | |
| Changes in assets and liabilities, net of assets acquired and liabilities assumed from acquisitions: | | | | | |
| Funds held at payment processors | 86 | | | (87) | | | (113) | |
| Accounts receivable, net | (141) | | | (222) | | | (359) | |
| Prepaid expenses and other current assets | (105) | | | (146) | | | (247) | |
| Other assets | (96) | | | (279) | | | (240) | |
| Accounts payable | 70 | | | 82 | | | 54 | |
| Accrued expenses and other current liabilities | 702 | | | 943 | | | 577 | |
| Payments for operating lease liabilities | (113) | | | (116) | | | (125) | |
| Other liabilities | 14 | | | (39) | | | (72) | |
| Net cash provided by operating activities | 1,673 | | | 2,132 | | | 2,431 | |
| Cash flows from investing activities | | | | | |
| Purchases of property and equipment | (123) | | | (104) | | | (257) | |
| Capitalized software and website development costs | (201) | | | (226) | | | (348) | |
Purchases of investments | (1,946) | | | (1,951) | | | (1,376) | |
Maturities of investments | 1,940 | | | 1,774 | | | 1,379 | |
Sales of investments | 7 | | | 70 | | | 433 | |
Purchases of non-marketable investments | (17) | | | — | | | (47) | |
| Acquisitions, net of cash acquired | — | | | — | | | (4,151) | |
| Settlement of deal-contingent forward contract | — | | | — | | | (24) | |
| Other investing activities | (2) | | | (7) | | | — | |
| Net cash used in investing activities | (342) | | | (444) | | | (4,391) | |
| Cash flows from financing activities | | | | | |
| Proceeds from issuance of convertible notes, net of issuance costs | — | | | — | | | 2,720 | |
| Proceeds from issuance of warrants | — | | | — | | | 341 | |
| Purchase of convertible note hedges | — | | | — | | | (680) | |
| Proceeds from exercise of stock options | 6 | | | 14 | | | 9 | |
| Repurchase of common stock | (750) | | | (224) | | | — | |
| Payments of acquisition-related deferred cash consideration | — | | | — | | | (20) | |
| Other financing activities | (8) | | | 6 | | | (10) | |
| Net cash provided by (used in) financing activities | (752) | | | (204) | | | 2,360 | |
Foreign currency effect on cash and cash equivalents, and restricted cash and cash equivalents | 5 | | | (35) | | | 60 | |
Net increase in cash and cash equivalents, and restricted cash and cash equivalents | 584 | | | 1,449 | | | 460 | |
Cash and cash equivalents, and restricted cash and cash equivalents | | | | | |
Beginning of period | 2,188 | | | 2,772 | | | 4,221 | |
End of period | $ | 2,772 | | | $ | 4,221 | | | $ | 4,681 | |
Reconciliation of cash and cash equivalents, and restricted cash and cash equivalents to the consolidated balance sheets | | | | | |
| Cash and cash equivalents | 2,656 | | | 4,019 | | | 4,378 | |
| Restricted cash | 105 | | | 190 | | | 273 | |
Long-term restricted cash and cash equivalents included in other assets | 11 | | | 12 | | | 30 | |
| Total cash, cash equivalents, and restricted cash | $ | 2,772 | | | $ | 4,221 | | | $ | 4,681 | |
| | | | | |
| | | | | |
| | | | | |
| Non-cash investing and financing activities | | | | | |
| | | | | |
| Purchases of property and equipment not yet settled | $ | 13 | | | $ | 48 | | | $ | 41 | |
| | | | | |
| | | | | |
| | | | | |
| | | | | |
| Stock-based compensation included in capitalized software and website development costs | $ | 161 | | | $ | 165 | | | $ | 193 | |
| | | | | |
| Deferred cash consideration for acquisitions | $ | — | | | $ | — | | | $ | 67 | |
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DOORDASH, INC.
NON-GAAP FINANCIAL MEASURES
(Unaudited)
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended |
| (In millions) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| | | | | | | | | | |
| Cost of revenue, exclusive of depreciation and amortization | | $ | 1,453 | | | $ | 1,500 | | | $ | 1,616 | | | $ | 1,687 | | | $ | 1,935 | |
| Adjusted to exclude the following: | | | | | | | | | | |
| Stock-based compensation expense and certain payroll tax expense | | (43) | | | (34) | | | (37) | | | (39) | | | (45) | |
| Allocated overhead | | (9) | | | (8) | | | (10) | | | (12) | | | (16) | |
| Adjusted cost of revenue | | $ | 1,401 | | | $ | 1,458 | | | $ | 1,569 | | | $ | 1,636 | | | $ | 1,874 | |
| | | | | | | | | | |
| Sales and marketing | | $ | 541 | | | $ | 586 | | | $ | 607 | | | $ | 576 | | | $ | 707 | |
| Adjusted to exclude the following | | | | | | | | | | |
| Stock-based compensation expense and certain payroll tax expense | | (30) | | | (26) | | | (33) | | | (28) | | | (21) | |
| Allocated overhead | | (7) | | | (6) | | | (6) | | | (6) | | | (10) | |
| Adjusted sales and marketing | | $ | 504 | | | $ | 554 | | | $ | 568 | | | $ | 542 | | | $ | 676 | |
| | | | | | | | | | |
| Research and development | | $ | 297 | | | $ | 306 | | | $ | 351 | | | $ | 355 | | | $ | 419 | |
| Adjusted to exclude the following: | | | | | | | | | | |
| Stock-based compensation expense and certain payroll tax expense | | (126) | | | (116) | | | (141) | | | (133) | | | (138) | |
| Allocated overhead | | (5) | | | (6) | | | (8) | | | (7) | | | (7) | |
| Adjusted research and development | | $ | 166 | | | $ | 184 | | | $ | 202 | | | $ | 215 | | | $ | 274 | |
| | | | | | | | | | |
| General and administrative | | $ | 324 | | | $ | 332 | | | $ | 388 | | | $ | 400 | | | $ | 480 | |
| Adjusted to exclude the following: | | | | | | | | | | |
| Stock-based compensation expense and certain payroll tax expense | | (74) | | | (61) | | | (71) | | | (61) | | | (72) | |
Certain legal, tax, and regulatory settlements, reserves, and expenses(1) | | (30) | | | (29) | | | (29) | | | (48) | | | (29) | |
| Transaction-related costs | | (5) | | | (9) | | | (22) | | | (17) | | | (57) | |
| Office lease impairment expenses | | — | | | (7) | | | — | | | — | | | (4) | |
| Allocated overhead from cost of revenue, sales and marketing, and research and development | | 21 | | | 20 | | | 24 | | | 25 | | | 33 | |
| Adjusted general and administrative | | $ | 236 | | | $ | 246 | | | $ | 290 | | | $ | 299 | | | $ | 351 | |
(1)We exclude certain costs and expenses from our calculation of adjusted general and administrative expense because management believes that these costs and expenses are not indicative of our core operating performance, do not reflect the underlying economics of our business, and are not necessary to operate our business. These excluded costs and expenses consist of (i) certain legal costs primarily related to worker classification matters, and our historical Dasher pay model and pay practices, (ii) reserves and settlements or other resolutions for or related to the collection of sales, indirect, and other taxes that we do not expect to incur on a recurring basis, and (iii) expenses related to supporting various policy matters, including those related to worker classification, other labor law matters, and price controls. We believe it is appropriate to exclude the foregoing matters from our calculation of adjusted general and administrative expense because (1) the timing and magnitude of such expenses are unpredictable and thus not part of management’s budgeting or forecasting process, and (2) with respect to worker classification matters, management currently expects such expenses will not be material to our results of operations over the long term as a result of increasing legislative and regulatory certainty in this area, including as a result of Proposition 22 in California and similar legislation.
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| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended |
| (In millions, except percentages) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| | | | | | | | | | |
| Revenue | | $ | 2,873 | | | $ | 3,032 | | | $ | 3,284 | | | $ | 3,446 | | | $ | 3,955 | |
| Less: Cost of revenue, exclusive of depreciation and amortization | | (1,453) | | | (1,500) | | | (1,616) | | | (1,687) | | | (1,935) | |
| Less: Depreciation and amortization related to cost of revenue | | (48) | | | (54) | | | (60) | | | (70) | | | (109) | |
| Gross profit | | $ | 1,372 | | | $ | 1,478 | | | $ | 1,608 | | | $ | 1,689 | | | $ | 1,911 | |
| Gross Margin | | 47.8 | % | | 48.7 | % | | 49.0 | % | | 49.0 | % | | 48.3 | % |
| Less: Sales and marketing | | (541) | | | (586) | | | (607) | | | (576) | | | (707) | |
| Add: Depreciation and amortization related to cost of revenue | | 48 | | | 54 | | | 60 | | | 70 | | | 109 | |
| Add: Stock-based compensation expense and certain payroll tax expense included in cost of revenue and sales and marketing | | 73 | | | 60 | | | 70 | | | 67 | | | 66 | |
| Add: Allocated overhead included in cost of revenue and sales and marketing | | 16 | | | 14 | | | 16 | | | 18 | | | 26 | |
| Contribution Profit | | $ | 968 | | | $ | 1,020 | | | $ | 1,147 | | | $ | 1,268 | | | $ | 1,405 | |
| Contribution Margin | | 33.7 | % | | 33.6 | % | | 34.9 | % | | 36.8 | % | | 35.5 | % |
| | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended |
| (In millions, except percentages) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| | | | | | | | | | |
| Gross profit | | $ | 1,372 | | | $ | 1,478 | | | $ | 1,608 | | | $ | 1,689 | | | $ | 1,911 | |
| Add: Depreciation and amortization related to cost of revenue | | 48 | | | 54 | | | 60 | | | 70 | | | 109 | |
| Add: Stock-based compensation expense and certain payroll tax expense included in cost of revenue | | 43 | | | 34 | | | 37 | | | 39 | | | 45 | |
| Add: Allocated overhead included in cost of revenue | | 9 | | | 8 | | | 10 | | | 12 | | | 16 | |
| Adjusted Gross Profit | | $ | 1,472 | | | $ | 1,574 | | | $ | 1,715 | | | $ | 1,810 | | | $ | 2,081 | |
| Adjusted Gross Margin | | 51.2 | % | | 51.9 | % | | 52.2 | % | | 52.5 | % | | 52.6 | % |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Three Months Ended |
| (In millions) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| | | | | | | | | | |
| Net income (loss) attributable to DoorDash, Inc. common stockholders | | $ | 141 | | | $ | 193 | | | $ | 285 | | | $ | 244 | | | $ | 213 | |
| Add: Net loss attributable to redeemable non-controlling interests | | (2) | | | (1) | | | (1) | | | (1) | | | — | |
| Net income (loss) including redeemable non-controlling interests | | $ | 139 | | | $ | 192 | | | $ | 284 | | | $ | 243 | | | $ | 213 | |
Certain legal, tax, and regulatory settlements, reserves, and expenses(1) | | 30 | | | 29 | | | 29 | | | 48 | | | 29 | |
| Transaction-related costs | | 5 | | | 9 | | | 22 | | | 17 | | | 57 | |
| Office lease impairment expenses | | — | | | 7 | | | — | | | — | | | 4 | |
| Restructuring charges | | — | | | 1 | | | — | | | 1 | | | — | |
| Provision for (benefit from) income taxes | | 37 | | | 6 | | | (13) | | | 5 | | | 9 | |
| Interest income, net | | (51) | | | (49) | | | (49) | | | (71) | | | (42) | |
| Other (income) expense, net | | (8) | | | 6 | | | (59) | | | 81 | | | (33) | |
| Stock-based compensation expense and certain payroll tax expense | | 273 | | | 237 | | | 282 | | | 261 | | | 276 | |
| Depreciation and amortization expense | | 141 | | | 152 | | | 159 | | | 169 | | | 267 | |
| Adjusted EBITDA | | $ | 566 | | | $ | 590 | | | $ | 655 | | | $ | 754 | | | $ | 780 | |
(1)We exclude certain costs and expenses from our calculation of Adjusted EBITDA because management believes that these costs and expenses are not indicative of our core operating performance, do not reflect the underlying economics of our business, and are not necessary to operate our business. These excluded costs and expenses consist of (i) certain legal costs primarily related to worker classification matters, and our historical Dasher pay model and pay practices, (ii) reserves and settlements or other resolutions for or related to the collection of sales, indirect, and other taxes that we do not expect to incur on a recurring basis, and (iii) expenses related to supporting various policy matters, including those related to worker classification, other labor law matters, and price controls. We believe it is appropriate to exclude the foregoing matters from our calculation of Adjusted EBITDA because (1) the timing and magnitude of such expenses are unpredictable and thus not part of management’s budgeting or forecasting process, and (2) with respect to worker classification matters, management currently expects such
12
expenses will not be material to our results of operations over the long term as a result of increasing legislative and regulatory certainty in this area, including as a result of Proposition 22 in California and similar legislation.
Reconciliation of net cash provided by operating activities to Free Cash Flow
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Trailing Twelve Months Ended |
| (in millions) | | Dec. 31, 2024 | | Mar. 31, 2025 | | Jun. 30, 2025 | | Sept. 30, 2025 | | Dec. 31, 2025 |
| | | | | | | | | | |
| Net cash provided by operating activities | | $ | 2,132 | | | $ | 2,214 | | | $ | 2,188 | | | $ | 2,528 | | | $ | 2,431 | |
| Purchases of property and equipment | | (104) | | | (161) | | | (204) | | | (235) | | | (257) | |
| Capitalized software and website development costs | | (226) | | | (244) | | | (271) | | | (301) | | | (348) | |
| Free Cash Flow | | $ | 1,802 | | | $ | 1,809 | | | $ | 1,713 | | | $ | 1,992 | | | $ | 1,826 | |
Reconciliation of revenue to revenue, excluding Deliveroo
| | | | | | | | |
(in millions) | | Three Months Ended Dec. 31 2025 |
| | |
Revenue | | $ | 3,955 | |
Revenue attributable to Deliveroo | | (347) | |
Revenue, excluding Deliveroo | | $ | 3,608 | |
| | | | | |
IR Contact: ir@doordash.com | PR Contact: press@doordash.com |
13
Exhibit 99.2
To our shareholders:
One of the earliest debates we had at DoorDash was whether we ought to first build the consumer app or the Dasher app, the product that Dashers use to make deliveries. It seemed so intuitive that we ought to first build the consumer app because isn’t that what we are? To tilt the decision even more in favor of shipping an improved consumer app, our consumer experience at the time was a website with no photos, no search, and (very) limited functionality.
Yet, as founders fulfilling deliveries everyday at that time, we knew that bringing you a burrito - on time, in the condition you’d want, every single time - was a lot harder than it sounds. As much as we had wanted to immediately improve our consumer product, we knew that the job to be done for consumers was ultimately to deliver them their order, which meant we had to solve for the entirety of the consumer experience. At that time, building the Dasher app was the best way we could improve the value we offered to our consumers.
Systems vs Products
The physical world is complex, unpredictable, and often indeterminate, which results in challenges at every step of an order. What if the consumer forgot to update their address while ordering dinner for home while at work? What happens when a particular item is out of stock or there happens to be a long line of other tickets? What vehicle type ought to be considered and how do we match the order with a Dasher’s preferences? Where should they park and what happens if the order is getting assembled from different stations? How do you take the least trafficked route or how do you know which gate in an apartment complex is best for entry? This list of questions may sound like overkill to think about when you just want DoorDash to bring you lunch and dinner, but they represent a small fraction of the complexity we must solve in order to delight millions of consumers every day on our platform.
Before getting into all of the complexity of the systems we operate today, even in 2013, we knew that building DoorDash would require much more than just building a consumer app or single product. We had to build a collection of products that interfaced and interacted with one another to bring you that burrito, on time and with high quality, every time. Doing so reliably and efficiently requires building systems.
Building systems
Systems are orchestration of products whose job is to provide a complete and high quality experience for its customers. Today, DoorDash has built multiple systems. When you order from the DoorDash app, our Marketplace system orchestrates almost a dozen products, each with multiple components that must work together. For example, a fraud detector and a refunds and credits engine might be two components of the Support product.
Critically, components within products and products within a system must be coordinated and maintain state. Let’s suppose a consumer orders dinner and DoubleDashes grocery items to prepare lunch for the next day, and there is an item that’s out of stock for his sandwich. Then all of the components - the substitution builder from the catalog system, the refunds and credits engine, the ETA service, the promotions tool, just to name a few - need to maintain the same state in order to correctly communicate updates to the order and fulfill it as the consumer wishes.
The challenge, of course, is that each of these components has their own objective functions. Kept in isolation, managing to individual component goals could be a disaster. For instance, what good would it be if we built the best user interface for our consumer app only to show up late on every delivery? The job of each component is ultimately to help all of the audiences win.
When done right, building cohesive systems allows us to build the best customer experience at the lowest cost. To do so, we have to correctly build the vertical and horizontal integrations of these components and carefully manage the complex coordination of the handoffs between components. If we do this poorly, say we miss components or get the interaction design between them wrong, then our system would produce mistakes, which leads to worse customer retention and
1
higher unit costs. When compounded over time, even small gaps in the quality of our components or the coordination between them can be the difference between success and failure, both for our customers and our shareholders.
Getting it right therefore is extremely important and equally daunting. To build great systems, you have to operate at the lowest level of detail. This is why, since our founding, we’ve asked employees to WeDash, a tradition in which we fulfill deliveries ourselves to understand how our products interact and how our systems succeed or fail at solving the challenges associated with building for the physical world.
Just as important, building great systems requires an obsession over our customers. There is a proactivity associated with this lens. If you take this lens, you tend to improve your system before being asked to do so. You’ll likely audit what’s working (or not) even without a compliance request. Ultimately, it’s this proactivity and persistent desire to get a little bit better every day that will drive you to perform thousands of experiments to produce enough discoveries to remove delays, inefficiencies, and inaccuracies so that you continually create greater surplus for your customers. That’s what we’ve done at DoorDash. In each of the past five years at DoorDash, we've generated more savings for more DashPass members, driven more sales to more merchant partners, and created opportunities for more Dashers to earn more money than the year before. And we think there is more to do.
Next building blocks
In some ways, I feel like building the future of DoorDash today is very similar to how we first started building DoorDash in 2013. At our core, we’re building systems for local merchants to be successful as they evolve from physical to omnichannel businesses. The difference now is that we have more products, audiences, and geographies to consider.
If the complexity of bringing you a burrito on time is hard, think about the systems we must build today. In the past several years, we’ve grown from a single product (restaurant delivery) operating in the US into a multi-product portfolio serving over 40 countries around the world. In addition to our Marketplaces, we are now building several new systems within our Commerce Platform to help merchants be successful on their own digital channels and within their four walls. To give you a sense of this complexity, consider a few of the differences to solve for in our systems: delivering alcohol vs a 64” TV vs french fries, integrating our systems into a merchant’s systems in order to fulfill and shop for orders through their channel vs on our Marketplace, or geographic differences such as the grid-like large layouts of US cities vs some of the non-grid like denser cities in Europe. These examples represent a fraction of the cross product of challenges that reflect more than a dozen categories for deliveries, tens of thousands of cities, and multiple channels for fulfilling consumer demand. Despite this volume of new challenges, our approach to solving them is the same: build systems that stay in state in order to completely solve the jobs to be done for our audiences.
In addition to our growth and evolution, there are also new technologies to incorporate. While AI agents haven’t yet achieved their full potential, it’s clear that adding the reasoning power behind LLMs can produce more intelligent systems. But this will require careful investigation as LLMs require verifiable responses to produce great outcomes, and things can go haywire when they don’t have the right context or aren’t connected to the appropriate workflows. And some things - especially in the physical world - have no perfect answers. These cases require judgment.
The same promise and challenge can be said about autonomous vehicles (AVs). AVs by land and air will undoubtedly become a part of our systems, and we are pushing aggressively to make this happen. Some of these products will be built by partners and others will be built internally, like DoorDash Dot, our purpose built vehicle for delivery that travels the road, bike lanes, and sidewalks.
Regardless of technology, AVs, AI agents, or chatbots alone - just like a consumer app - cannot solve the entirety of a customer’s problem. These products will become part of our systems at DoorDash. Like we have done with our existing systems, in order to actually solve the customer’s problem, we must get to the lowest level of detail and get the interactions right between these products and their underlying components. That’s why for example, in the case of AVs, perhaps the most valuable part of what we’re building is our Autonomous Delivery Platform, which will match vehicles to routes and manage the handoffs between AVs and Dashers, and everything in between. Put another way, even as we incorporate new technology to improve our stack, we’re still building systems.
2
We currently operate our systems across three different tech platforms at DoorDash, Deliveroo and Wolt. This slows us down. Consequently, one of the systems we’re building is for ourselves as the customer, a single technology platform that will allow us to better leverage our global scale while still enabling us to offer local audiences the best possible experience. This is a massive and expensive undertaking and honestly one you shouldn’t do if you thought your best days were behind you. On the contrary, one of the lessons we’ve learned in building DoorDash is that to build systems that endure, you must also think and invest in the long term. That means sometimes you have to start over. For instance, we could have taken the DoorDash platform and subsumed Wolt and Deliveroo. We could have made our codebase less malleable to incorporate AI. These changes would have taken less time and cost a lot less to build. But that could lead to disastrous results for customers. Instead, we’re choosing to build a new platform that will incorporate the best of what we’ve learned across each of our brands all while running our existing systems that power the largest local commerce platform outside China.
Building systems that completely solve the needs of customers is at the core of what we do at DoorDash. To build them successfully, we have to operate at the lowest level of detail, obsess over customers, engage proactively, invest over the long term, and sometimes even start over. At times, this is a painful exercise, but when done right, it leads to compounding surplus for all of our audiences. It certainly helps when you have a great team like the one we have at DoorDash, a group I’m lucky to be a part of, whose standards are high and are always looking to raise them.
Thank you for investing and building alongside us.
Tony Xu
CEO and Co-founder, DoorDash
February 2026
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Forward-Looking Statements
This shareholder letter contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” "aim," “will,” “should,” “expect,” “plan,” "try," “anticipate,” “could,” “would,” “intend,” “target,” “project,” “contemplate,” “believe,” “estimate,” “predict,” “potential” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategies, plans, or intentions. Forward-looking statements in this shareholder letter include, but are not limited to: our expectations regarding our financial position and operating performance; our expectations regarding our products, systems and platform innovation, including the development of our Autonomous Delivery Platform and global technology platform and our usage of AI; our plans and expectations regarding our overall business strategy and investment approach; our operational philosophy; our strategies and expectations regarding improvements to our products and systems; our expectations regarding our growth prospects and our local commerce opportunity; trends in our business; and demand for our platform and for local commerce platforms in general. Our expectations and beliefs regarding these matters may not materialize, and actual results in future periods are subject to risks and uncertainties that could cause actual results to differ materially from those projected, including risks and uncertainties related to: economic, financial, social or political conditions that could adversely affect us; competition; managing our growth and corporate culture; the macroeconomic environment and geopolitical uncertainty; financial performance; investments in new geographies, products, or offerings, as well as our technology infrastructure; our ability to successfully integrate and realize the benefits of acquisitions, including Deliveroo, strategic partnerships, joint ventures, and investments; our ability to attract merchants, consumers, and Dashers to our platform; legal proceedings and regulatory matters and developments; any future changes to our business or our financial or operating model; and our brand and reputation. The forward-looking statements contained in this shareholder letter are also subject to other risks and uncertainties that could cause actual results to differ from the results predicted, including those more fully described in our filings with the SEC, including our Annual Report on Form 10-K for the year ended December 31, 2025. All forward-looking statements in this shareholder letter are based on information available to DoorDash and assumptions and beliefs as of the date hereof, and we disclaim any obligation to update any forward-looking statements, except as required by law.
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