Freshworks (NASDAQ: FRSH) shifts leadership, appoints new Chief Revenue Officer

Rhea-AI Filing Summary

Freshworks Inc. reported that Mika Yamamoto is leaving her role as Chief Integrated Customer Growth Officer, effective March 2, 2026. She is expected to stay through April 2, 2026 in an advisory capacity to help transition her responsibilities and will receive severance benefits under previously disclosed agreements.

The company also announced that Ian Tickle, currently Global Chief of Field Sales, has been appointed Chief Revenue Officer, effective as of March 2, 2026. In this role, he will oversee all global sales motions and the support organization, including areas previously led by Ms. Yamamoto.

Insights

Corporate governance analyst

Freshworks discloses a senior commercial leadership change with continuity measures.

Freshworks is transitioning commercial leadership as Mika Yamamoto departs the Chief Integrated Customer Growth Officer role, effective March 2, 2026, while remaining in an advisory role until April 2, 2026. This interim period helps preserve continuity across customer and growth functions.

The company has simultaneously elevated Global Chief of Field Sales Ian Tickle to Chief Revenue Officer, consolidating responsibility for all global sales motions and the related support organization. This suggests an internal succession approach rather than an external shake-up, which often reduces execution risk during leadership changes.

The filing notes that Yamamoto’s severance will follow existing, previously disclosed agreements, implying no new or unusual compensation arrangements. Future filings may elaborate on how this leadership structure influences revenue performance and go-to-market strategy in subsequent reporting periods.

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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

FORM 8-K

CURRENT REPORT

Pursuant to Section 13 or 15(d)

of the Securities Exchange Act of 1934

Date of Report (Date of earliest event reported): March 2, 2026

FRESHWORKS INC.

(Exact name of Registrant as Specified in Its Charter)

Delaware

001-40806

33-1218825

(State or Other Jurisdiction of Incorporation)

(Commission File Number)

(IRS Employer Identification No.)

2950 S. Delaware Street, Suite 201

San Mateo, CA 94403

(Address of Principal Executive Offices and Zip Code)

(650) 513-0514

(Registrant’s Telephone Number, Including Area Code)

Not Applicable

(Former Name or Former Address, if Changed Since Last Report)

Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instructions A.2. below):

☐    Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

☐    Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

☐    Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

☐    Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:

Title of each class

Trading Symbol(s)

Name of each exchange on which registered

Class A Common Stock, $0.00001 par value per share

FRSH

The Nasdaq Stock Market LLC

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).

Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Item 5.02 Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

(b) Departure of Named Executive Officer

On March 5, 2026, Freshworks Inc. (the “Company”) announced that Mika Yamamoto will be leaving her position as Chief Integrated Customer Growth Officer of the Company, effective March 2, 2026 (the “Effective Date”). Ms. Yamamoto is expected to remain with the Company until April 2, 2026 in an advisory capacity to facilitate the transition of her responsibilities. In connection with her departure, Ms. Yamamoto will be entitled to certain severance benefits pursuant and subject to the terms and conditions of her existing agreements with the Company, as applicable, all of which have been previously publicly disclosed.

Item 8.01 Other Events.

On March 5, 2026, the Company also announced that Ian Tickle, the Company’s current Global Chief of Field Sales, has been appointed as the Company’s Chief Revenue Officer, effective as of the Effective Date. In this new capacity, Mr. Tickle will be responsible for all sales motions globally and the support organization, including those overseen by Ms. Yamamoto prior to the Effective Date.

SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

			Freshworks Inc.
Dated: March 5, 2026
			By:			/s/ Pamela Sergeeff
						Pamela Sergeeff
						Chief Legal Officer and General Counsel

FAQ

What leadership change did Freshworks (FRSH) report in this 8-K filing?

Freshworks reported that Mika Yamamoto is leaving her role as Chief Integrated Customer Growth Officer, effective March 2, 2026. She will remain with the company until April 2, 2026 in an advisory capacity to support the transition of her responsibilities.

When is Mika Yamamoto’s departure from Freshworks (FRSH) effective and how long will she advise?

Her departure as Chief Integrated Customer Growth Officer is effective March 2, 2026. She is expected to continue with Freshworks until April 2, 2026 in an advisory role, helping transition her prior responsibilities to other leaders.

Who has Freshworks (FRSH) appointed as Chief Revenue Officer?

Freshworks appointed Ian Tickle, its current Global Chief of Field Sales, as Chief Revenue Officer effective March 2, 2026. In this expanded role, he will oversee all global sales motions and the support organization, including areas previously overseen by Mika Yamamoto.

What responsibilities will the new Chief Revenue Officer at Freshworks (FRSH) have?

As Chief Revenue Officer, Ian Tickle will be responsible for all sales motions globally and the support organization. His remit includes functions previously overseen by Mika Yamamoto, helping consolidate commercial leadership across sales and customer-facing support activities worldwide.

Will Mika Yamamoto receive severance benefits from Freshworks (FRSH)?

Yes. The filing states that Mika Yamamoto will be entitled to certain severance benefits in connection with her departure. These benefits are governed by existing agreements with Freshworks, and those agreements have been previously publicly disclosed rather than newly created for this transition.

Does this Freshworks (FRSH) filing mention any changes to previously disclosed executive agreements?

No. The filing notes that any severance benefits for Mika Yamamoto are subject to the terms and conditions of her existing agreements with Freshworks. It specifically states that those agreements have already been publicly disclosed, indicating no new arrangements are described here.

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