NICE Ltd. announced that German health insurer AOK PLUS is live on NICE Cognigy and CXone, bringing AI agents and member-service operations together to support more than 5 million annual member interactions. The platform connects AI-powered service with 2,400 employees and 120 skills. AOK PLUS reported a call acceptance rate above 95% and migrated more than 1,400 telephone numbers with zero downtime; the deployment runs in NICE’s EU Sovereign Cloud.
Merlin Entertainments is using CXone across its global attractions. Merlin reported its “Likely to Recommend” score increased from 8.3 to 9.3 and helpfulness CSAT from 8.3 to 9.4; issue resolution rates rose from 75% to 95%, and call answer rates from 78% to 93%. Merlin operates more than 140 attractions in 24 countries and welcomed 60.5 million guests in 2025.
Fast Company named NICE a 2026 Best Workplace for Innovators in the Cybersecurity & Enterprise category. NICE said its 2026 Sparkathon engaged more than 2,300 employees across 21 sites to create more than 700 prototypes. These updates cover customer deployments, reported service measures and employee innovation initiatives.
NICE Ltd. Chief Executive Officer Scott Edward Russell disposed of 2,051 ordinary shares on October 1, 2026, with the shares delivered or withheld for payment of exercise price or tax liability. The reported price was $111.27 per share. He held 129,836 ordinary shares directly following the transaction.
NICE Ltd. director Joseph Lamar Cowan reported 3 ordinary shares delivered or withheld for payment of exercise price or tax liability on September 30, 2026, at $106.81 per share. Afterward, he held 4,766 ordinary shares directly; 11,183 ordinary shares were held indirectly by a corporation.
NICE Ltd. director David Kostman reported 5 Ordinary Shares delivered or withheld on September 30, 2026, for payment of exercise price or tax liability, at $106.81 per share. He directly held 19,141 Ordinary Shares following the transaction.
Caroline J. Tsay, a NICE Ltd. director, reported 3 ordinary shares delivered or withheld for payment of exercise price or tax liability on September 30, 2026, at $106.81 per share. Her reported direct holdings afterward were 743 ordinary shares.
NICE Ltd. (NICE) reported that executive vice president of human resources Neder Shiri received a grant of 7,500 stock options on September 8, 2026. The options have an exercise price of 0.3349 per underlying ordinary share and expire on September 8, 2032.
Each option is exercisable for one ordinary share, for a total of 7,500 underlying ordinary shares. According to the vesting terms, 50% of the options vest on August 25, 2027, and the remaining 50% vest in equal quarterly installments through August 25, 2029. No Rule 10b5-1 trading plan is reported for this grant.
NICE Ltd. (NICE) furnished a Form 6-K highlighting new AI products, ESG progress, and major customer case studies. The company launched NICE Witness, an AI governance solution for public safety that creates an impartial, cross-vendor “trusted record” of AI activity and human decisions across the entire emergency incident lifecycle.
NICE also released its 2025 ESG Report, developed with reference to GRI 2021 Standards, noting the acquisition of NICE Cognigy to strengthen its enterprise AI position, reinvestment of 14% of revenue in R&D by a team of more than 3,500 professionals, a 23% reduction in Scope 1 and 2 emissions year over year, and community support through over 40,000 employee volunteer hours and about $960,000 in donations.
Customer case studies show adoption of the CXone platform: Currys reports first contact resolution near 80%, a contact-to-order ratio of 0.18, and NPS gains, while Bluecrest describes an AI-enabled contact center using Copilot and real-time analytics to achieve a 94% call answer rate and 100% interaction analysis, embedding AI into daily operations.
NICE Ltd. director Zehava Simon exercised stock options covering 554 Ordinary Shares on 2026-08-13 at an exercise price of $0.3076 per share. The option, which was fully vested and exercisable, was fully converted, leaving 0 options from this grant and resulting in 4,689 Ordinary Shares held directly after the transaction.
NICE Ltd. executive Udi Yehuda Dayan, VP Corporate Finance, reported an option exercise and share sale. On 2026-08-07 he exercised 500 stock options for Ordinary Shares at an exercise price of $0.306 per share, from a fully vested and currently exercisable option grant. The exercise yielded 500 Ordinary Shares, which were then sold the same day at $100.00 per share. Following the transaction, 250 options on Ordinary Shares from this grant remained outstanding, expiring on 2028-03-14.