STOCK TITAN

NICE (NICE) shares AI awards, fraud trends and client gains in April updates

Filing Impact
(Neutral)
Filing Sentiment
(Neutral)
Form Type
6-K

Rhea-AI Filing Summary

NICE Ltd. furnished a set of April 2026 updates highlighting third-party recognition, AI-led partnerships, and fraud research. NICE was the only vendor named a Gartner Customers’ Choice in the 2026 Voice of the Customer report for Contact Center as a Service, based on an overall rating of 4.6 out of 5 from 82 reviews, with 86 percent of customers willing to recommend the company.

The company also reported Bell Integration’s decision to standardize on its CXone AI platform for up to 1,000 employees, a new native CXone integration with Epic’s EHR to unify patient engagement, and a Yapi Kredi deployment that achieved a 5 percent conversion rate from AI-enabled interaction analytics in 2025. NICE Actimize announced its ENGAGE 2026 fraud and financial crime conference and released a U.S. Payment Fraud report showing attempted ACH fraud value grew 52 percent in 2025 while total ACH payment value grew 11 percent.

Positive

  • None.

Negative

  • None.
Gartner rating 4.6 out of 5 Overall rating from 82 reviews in 2026 CCaaS Voice of the Customer
Customer recommendation rate 86% Share of Gartner Peer Insights reviewers who would recommend NICE
ACH attempted fraud growth 52% Increase in attempted ACH fraud value in 2025
ACH payment value growth 11% Increase in total ACH payment value in 2025
Yapi Kredi conversion rate 5% Conversion rate achieved using NICE AI-enabled Interaction Analytics in 2025
Yapi Kredi total assets TL 3.5 trillion Total assets as of end of 2025
Yapi Kredi loans volume TL 2.6 trillion Total cash and non-cash loans, up 43% year over year in 2025
ENGAGE 2026 participants 700-plus executives Industry executives expected to attend NICE Actimize ENGAGE 2026
Contact Center as a Service financial
"2026 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS report)"
A cloud-based service that provides businesses with the software and tools to run customer support operations—phone, chat, email, and related reporting—on a subscription basis instead of owning and maintaining hardware and software. Investors care because it turns a large upfront capital expense into recurring revenue for the provider, scales quickly with customer growth, and can drive predictable cash flow and higher customer retention when companies outsource their contact operations much like renting a fully equipped office instead of building one.
Conversational AI technical
"NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service"
Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.
ACH fraud financial
"Attempted ACH fraud value grew 52% in 2025 while total ACH payment value grew just 11%"
Interaction Analytics technical
"successful deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi"
Interaction analytics is the process of automatically examining recorded customer and stakeholder communications — such as calls, chats, emails and social posts — to uncover patterns, sentiment, common complaints and opportunities. For investors, it matters because these insights reveal customer satisfaction, sales effectiveness, and operational issues that can affect revenue, costs and reputation; think of it as a coach reviewing game tape to spot strengths and weak spots that drive future performance.
Agentic AI technical
"keynote address will be presented by Craig Costigan... focus on the impact of Agentic AI on financial institutions"
Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.
cloud Software-as-a-Service financial
"success and growth of the Company’s cloud Software-as-a-Service business"

 

 

 

SECURITIES AND EXCHANGE COMMISSION 

WASHINGTON, D.C. 20549

 

FORM 6-K

 

REPORT OF FOREIGN PRIVATE ISSUER 

PURSUANT TO RULE 13A-16 OR 15D-16 OF 

THE SECURITIES EXCHANGE ACT OF 1934

 

For the month of April 2026 (Report No. 2)

 

Commission File Number: 0-27466

 

NICE LTD. 

(Translation of Registrant’s Name into English)

 

13 Zarchin Street, P.O. Box 690, Ra’anana, Israel 

(Address of Principal Executive Offices)

 

Indicate by check mark whether the registrant files or will file annual reports under cover of Form 20-F or Form 40-F.

 

Form 20-F ☒    Form 40-F

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(1): ____

 

Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by Regulation S-T Rule 101(b)(7): ____

 

 

 

CONTENTS

 

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

99.1 NiCE is the Only Vendor Named a Gartner Customers' Choice in Voice of the Customer for Contact Center as a Service Report, dated April 6, 2026

 

99.2 Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients, dated April 7, 2026

 

99.3 NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace, dated April 13, 2026

 

99.4 NICE Actimize Announces ENGAGE 2026 the Industry's Leading Fraud & Financial Crime Risk Management Conference, dated April 15, 2026

 

99.5 NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm, dated April 16, 2026

 

99.6 Bell Integration Selects NiCE CXone to Lead AI-Driven Service Desk Transformation, dated April 27, 2026

 

99.7 NICE Actimize 2026 Fraud Insights Report Identifies a Crucial Turning Point for Digital Fraud Detection, dated April 28, 2026

 

99.8 Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics, dated April 30, 2026

 

SIGNATURES

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this Report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

 

NICE LTD.

 

By : /s/ Alon Levy 

Name: Alon Levy

Title: Vice President, General Counsel and Corporate Secretary 

 

Dated: May 7, 2026

 

 

 

EXHIBIT INDEX

 

This Report on Form 6-K of NICE consists of the following documents, which are attached hereto and incorporated by reference herein:

 

99.1 NiCE is the Only Vendor Named a Gartner Customers' Choice in Voice of the Customer for Contact Center as a Service Report, dated April 6, 2026

 

99.2 Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients, dated April 7, 2026

 

99.3 NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace, dated April 13, 2026

 

99.4 NICE Actimize Announces ENGAGE 2026 the Industry's Leading Fraud & Financial Crime Risk Management Conference, dated April 15, 2026

 

99.5 NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm, dated April 16, 2026

 

99.6 Bell Integration Selects NiCE CXone to Lead AI-Driven Service Desk Transformation, dated April 27, 2026

 

99.7 NICE Actimize 2026 Fraud Insights Report Identifies a Crucial Turning Point for Digital Fraud Detection, dated April 28, 2026

 

99.8 Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with NiCE AI-Enabled Interaction Analytics, dated April 30, 2026

 

 

 

 

Exhibit 99.1

 

NiCE is the Only Vendor Named a Gartner Customers’ Choice in Voice of the

Customer for Contact Center as a Service Report

 

A third-time recognition shaped by customers who rely on NiCE to deliver measurable results at scale

 

Hoboken, N.J., April 6, 2026 – NiCE (Nasdaq: NICE) today announced that once again it was the only vendor named a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for Contact Center as a Service (CCaaS report). This is the third time NiCE has been recognized as a Customers’ Choice.

 

This distinction is based on feedback and ratings from verified end users as of December 31, 2025. Based on 82 reviews, NiCE received an overall rating of 4.6 out of 5, with 86 percent of customers saying they would recommend NiCE.

 

According to Gartner, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.”

 

In the 2026 Gartner Peer Insights Voice of the Customer for Contact Center as a Service, comments from actual NiCE customers include:

 

·“Balancing Innovation With Customer Support Remains Ongoing for Service Teams”

·“Long-Term Experience Reveals ROI and Ease of Use With NiCE Technologies”

·“A powerful, supportive, and transformative platform backed by exceptional expertise”

 

Jeff Comstock, President of CX Product & Technology at NiCE, said, “Receiving such outstanding ratings in this year’s Voice of the Customer report is meaningful to us. Our customers continue to push the boundaries of what exceptional experiences look like and we are proud to innovate alongside them. These high scores reflect our relentless commitment to bringing trustworthy enterprise-grade AI to every workflow, every agent, and every interaction. We are deeply grateful for the confidence our customers place in us and we remain steadfast in helping organizations achieve extraordinary results with CXone.”

 

Gartner Disclaimers

 

GARTNER is a registered trademark and service mark of Gartner and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

 

Sources:

 

Gartner: 2026 Gartner Peer Insights Voice of the Customer for Contact Center as a Service (CCaaS), February 27, 2026.

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551-417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

 

 

Exhibit 99.2

 

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to

Deliver Tens of Millions in Financial Benefits for Openreach and its Clients

 

Openreach has reduced missed appointments and inbound contact volumes by one-third, while  

delivering a more seamless, proactive customer experience at national scale

 

Hoboken, N.J., April 7, 2026NiCE (Nasdaq: NICE) today announced that Openreach, a unit of the British Telecom Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the U.K.’s largest digital infrastructure transformation programs. By shifting from reactive management to AI-driven proactive engagement, Openreach is delivering a more seamless broadband upgrade experience at national scale, increasing appointment success, reducing inbound contact volumes, and generating operational and commercial value for Openreach and its clients such as Vodafone and Sky.

 

Powered by NiCE Cognigy’s agentic AI, Openreach has introduced a proactive, automated engagement model that adapts based on live performance signals. Instead of waiting for customers to initiate contact, AI agents anticipate needs and start real-time conversations by text message, email and voice, providing updates, suggesting options, answering questions and automating actions on customers’ behalf. The approach is designed to make the process more transparent and easier for customers.

 

“Our proactive AI agents are transforming the broadband experience across the U.K. and delivering tens of millions in financial benefits for Openreach and our customers,” said Chris Herbert, Openreach’s director of customer service. “By moving to proactive, AI-driven engagement, we’ve improved appointment success, optimized operations, and given customers greater clarity during a complex national upgrade. At this scale, that combination of efficiency and trust makes a meaningful difference.”

 

“AI is redefining how organizations engage customers, shifting from reactive service to intelligent, proactive orchestration,” said Jeff Comstock, President of CX Product & Technology at NiCE. “This deployment demonstrates how agentic AI can deliver measurable outcomes at scale, enabling organizations to automate complex interactions while maintaining trust, inclusivity and control.”

 

The impact extends across both customer experience and operations. In addition to reducing missed appointments and contact volumes, Openreach has lowered repeat contacts, allowing service teams to focus on more complex interactions. Openreach said customer satisfaction improved, with its Trustpilot rating rising to 4.7 out of 5 from 2.0, based on hundreds of thousands of reviews after the rollout of proactive AI engagement.

 

Read the full case study here.

 

Watch a video interview featuring Chris Herbert, Openreach’s director of customer service, here.

 

About Openreach

 

We’re the people who make the net work. Our wholesale broadband network – the UK’s largest – supports more than 680 service providers like BT, SKY, TalkTalk, Vodafone and Zen to provide broadband, TV, phone, data and mobile services to their customers. Any company can access our network through equal pricing, terms and conditions, and our team of around 28,000 people help deliver services to every community in the UK.

 

Right now, we’re investing £15 billion to build a new, ultra-reliable, Full Fibre broadband network to 25 million homes and businesses by the end of 2026. Work is on track, with the Company intending to go even further - to as many as 30 million premises by the end of the decade - assuming conditions for investment remain supportive. We’ve already reached 22 million premises and we’re passing thousands more every week. And we're retraining thousands of our existing engineers to help build, connect and maintain the new network.

 

Our new network will help Openreach and its customers to dramatically cut emissions, with research suggesting nationwide Full Fibre broadband could save 400 million commuter trips every year. We're also switching our commercial fleet - the UK's second largest - to zero emissions by 2031. We’re a wholly owned and independent subsidiary of the BT Group and for the year up to the end of March 2025, we reported revenues of £6.157bn.  Find out more at www.openreach.com.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

 

Exhibit 99.3

 

NiCE CXone Integration with Epic Brings Patient Engagement and Context into

One Workspace

 

New integration unifies communications and data in a single, AI-powered interface within Epic, enabling more

connected, personalized, and efficient experiences

 

Hoboken, N.J., April 13, 2026 – NiCE (Nasdaq: NICE) today announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences.

 

Smarter, Seamless Engagement with Epic

 

Until now, many providers relied on third-party integrations that offered limited functionality. With NiCE’s direct connection, CXone is now officially listed on Epic Showroom under their ‘Toolbox’ integrations, offering healthcare organizations new opportunities to modernize engagement. The integration delivers:

 

·Omnichannel Engagement – Patient interactions across voice, chat, SMS, WhatsApp, and social channels are all handled seamlessly.

·AI-Powered Agent Support – With CXone Copilot and AutoSummary, agents receive contextual guidance, streamlined workflows, and automated summaries.

·Compliance-Ready Workflows – Facilitates workflows to support HIPAA compliance with secure call recording and transcription

 

Together, these capabilities simplify agent workflows, reduce administrative burden, and create faster, more personalized patient experiences — benefits that translate into measurable improvements in both staff productivity and patient satisfaction.

 

“Our integration with Epic EHR puts AI-driven engagement tools directly into the system that providers use every day,” said Jeff Comstock, President of CX Product & Technology at NiCE. “This ensures agents can focus on meaningful patient conversations, ultimately improving both patient outcomes and staff experience.”

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET

 

Investors

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET

Omri Arens, +972 3 763-0127, ir@nice.com, CET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.

 

Forward-Looking Statements 

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Comstock, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

 

 

 

 

Exhibit 99.4

 

NICE Actimize Announces ENGAGE 2026 the Industry’s Leading

Fraud & Financial Crime Risk Management Conference

 

NICE Actimize subject matter experts lead visionary sessions on how advanced AI  

technologies address the industry’s most pressing challenges

 

Hoboken, N.J., April 15, 2026 – NICE Actimize, a NiCE (NASDAQ: NICE) business, today announced its information-packed agenda for ENGAGE 2026, the industry’s premier financial crime and compliance event. To be held on April 27-28 at New York’s Sheraton Times Square Hotel, NICE Actimize’s ENGAGE will bring together financial institutions, thought leaders and subject matter experts to discuss AI technology, best practices and case studies in the fight against financial crime.

 

More than 200 companies and 700-plus industry executives from global and regional financial institutions will take part in the event’s in-depth sessions, view demo stations showcasing the latest in advanced AI technology and learn from a renowned lineup of subject matter experts in financial crime risk management.

 

The opening day welcoming keynote address will be presented by Craig Costigan, NICE Actimize CEO, who will focus on the impact of Agentic AI on financial institutions and the new era of fraud and financial crime prevention. Following Costigan,

 

Gary Gensler, former Chair of the SEC, takes the stage sharing invaluable perspectives on the evolving landscape of global finance, compliance and technology. Gensler co-hosts the 'Power and Consequences’ podcast (with Nobel laureate Simon Johnson).

 

Walter Pasquarelli, a global expert in AI strategy and synthetic reality, will deliver the keynote “AI, Organized Crime, and the Next Generation of Threats” to kick off the second day's sessions. Pasquarelli has advised Fortune 100 executives and world leaders on the impact of generative technologies, shaping both business and government approaches to AI.

 

Sessions Target Industry Challenges

 

The content-rich agenda will shed light on the most pressing challenges in financial crime, fraud prevention, and compliance. Dedicated sessions include: “The Next Frontier: The Future of Smarter, Adaptive Transaction Monitoring”; “Breaking Down Silos: How Leading FIs Organize for Modern Threats”; “Driving a Successful AML Transformation”; “The Scam Economy: The Industrialization of Payment Fraud”; and “When Your Evidence Lies: Onboarding in the Deepfake Era.”

 

A series of Roundtables will address such topics as “Practical Use of AI in Fraud Prevention”; “Beneficial Ownership Verification: When the Data Doesn’t Exist”; “AI-Centric AML and What Compliance Actually Fears”; “Effective Fraud Strategy Using AI”; and “Agentic Case Investigations.”

 

The event will also include insights from law enforcement on emerging threats, SAR quality expectations, and effective public-private partnerships.

 

Leading industry analysts from IDC, Celent, Chartis Research, and QKS Group will also share insights during an Analyst Perspectives panel.

 

“Addressing the impact of AI on financial crime, NICE Actimize’s ENGAGE industry event supports financial institutions as they develop targeted strategies for their future adoption of cutting-edge technologies,” said Craig Costigan, CEO, NICE Actimize. “Financial institutions require a powerful combination of intelligence and automation to meet their newest challenges, and our industry-leading event will allow them to network and explore innovative solutions and more effective and efficient options.”

 

Please click here to preview the full ENGAGE agenda. To register, please click here.

 

About NICE Actimize

 

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

 

Exhibit 99.5

 

NiCE Cognigy Named a Leader in Conversational AI by Independent Research Firm

 

NiCE received the highest possible scores in 10 criteria across current offering and strategy, with a score of 

4.5 out of 5 in the strategy category, and received above average customer feedback among evaluated vendors

 

Hoboken, N.J., April 16, 2026NiCE (Nasdaq: NICE) today announced that NiCE Cognigy has been recognized as a leader in conversational AI platforms for customer service by Forrester Research. The report, “The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026,” identifies NiCE Cognigy among the most significant vendors in the market.

 

To request a copy of the report, please go to the website here.

 

“Cognigy is a good fit for organizations looking to deploy complex, agentic-driven conversational AI applications at scale,” noted the report authored by Max Ball, vice president and principal analyst at Forrester. “Cognigy demonstrates strong capabilities in managing AI models and providing an agentic framework that can perform complex operations for customers at scale. Its development and testing tools help organizations build and manage complex AI-driven solutions for their customers,” the report said.

 

NiCE Cognigy received the highest possible scores across 10 current offering and strategy criteria, and a score of 4.5 out of 5 in the strategy category and above average customer feedback among evaluated vendors. Criteria in which NiCE Cognigy received the highest possible scores included vision, innovation, partner ecosystem, and supporting services and offerings. NiCE Cognigy also received the highest possible scores in current offering criteria including AI model management, multimodal and omnichannel support, agentic framework, resource orchestration and application execution, prebuilt application components, and application testing tools.

 

“Conversational AI has moved beyond simple interactions, and it now needs to resolve complete customer journeys,” said Philipp Heltewig, general manager and chief AI officer, NiCE Cognigy. “Enterprises are shifting away from fragmented tools toward a single platform that can unify AI, data, and workflows across every touchpoint. We believe this recognition from Forrester reinforces NiCE as a leader in helping organizations operationalize AI at scale and turn every interaction into a measurable outcome.”

 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Heltewig, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

 

Exhibit 99.6 

 

Bell Integration Selects NiCE CXone to Lead AI-Driven Service Desk

Transformation

 

UK IT services firm standardizes on NiCE’s CX AI platform to consolidate workflows, centralize knowledge,  

and accelerate service delivery

 

Hoboken, N.J., April 27, 2026 – NiCE (Nasdaq: NICE) today announced that Bell Integration, a global IT services and consultancy and long-standing NiCE partner, has selected NiCE’s market-leading CX AI platform, CXone, to modernize its service desk and business development operations in an initial deployment across three sites, supporting up to 1000 employees..

 

Bell will deploy CXone with integrated AI solutions, including Copilot and Feedback Management, creating a single AI-enabled platform for voice (inbound/outbound), email, and live chat. These solutions will connect seamlessly with ServiceNow and Salesforce, replacing fragmented legacy tools with an integrated environment designed to consolidate technology and improve agent efficiency.

 

By consolidating tools and applying AI-powered knowledge management, real-time agent assistance, and customer feedback analytics, Bell expects to reduce agent overheads, improve customer satisfaction, standardize responses across teams, and accelerate time-to-resolution, while also closing the loop with data-driven improvement.

 

“Today, we’re deepening our relationship with NiCE by selecting CXone as the foundation of our communications operations,” said Stuart McMinn, CTO, Bell Integration. “AI is a strategic pillar for Bell and our clients, and NiCE delivers both immediate value and a clear roadmap for what’s next, embedding world-class, AI-powered capabilities into a unified platform that helps us deliver service more efficiently while advancing our mission to be a trusted partner for innovative IT solutions.”

 

Darren Rushworth, President, NiCE International, said “Bell is simplifying and future-proofing its customer operations by expanding its AI capabilities. With CXone, Bell can unify workflows, agents, and knowledge on a single AI-ready platform, driving efficiency today while laying the foundation for an AI-first customer experience. By embedding intelligence across every interaction, Bell is positioned to innovate faster and deliver the kind of seamless, personalized service that defines the future of customer engagement.”

 

About Bell Integration

 

Bell is an IT services, system integrator & consulting business specializing in Cloud, Data Centre Migration, and AI. Headquartered in the UK and employing close to 1000 people across the globe, Bell Integration provides a comprehensive lifecycle of multi-vendor services that address the pain points of deploying, managing, supporting, and decommissioning modern, hybrid IT environments.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Christopher Irwin-Dudek, +1 201 561 4442, media@nice.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

Exhibit 99.7

 

NICE Actimize 2026 Fraud Insights Report Identifies a Crucial Turning Point for

Digital Fraud Detection

 

New research reveals fraud is hiding within trusted patterns as ACH fraud accelerates at  

nearly five times the payment growth rate

 

Hoboken, N.J., April 28, 2026 NICE Actimize, a NICE (NASDAQ: NICE) business, has released the “2026 NICE Actimize Fraud Insights Report, U.S. Payment Fraud Edition,” spotlighting a pivotal shift in digital fraud: criminals are increasingly succeeding by blending into the very signals financial institutions have long trusted. Based on billions of transactions analyzed, the report shows why established detection strategies are reaching a turning point—and why financial institutions must rethink how they find and stop fraud before losses accelerate.

 

For years, digital fraud detection relied on two foundational signals: device risk and unfamiliar payees. Both are now eroding simultaneously. The primary driver is the rise of scam typologies that manipulate customers into authorizing payments themselves on their own devices, bypassing device-risk controls. Account takeover through session and credential compromise contributes further, particularly on web channels.

 

The report finds that detection strategies built on identifying new devices or newly introduced payees are losing predictive strength as a result. The report’s most urgent data point concerns ACH. Attempted ACH fraud value grew 52% in 2025 while total ACH payment value grew just 11%, a nearly 5-to-1 divergence. The average fraud attempt on the rail now exceeds the average payment value. Without targeted controls, the report warns that ACH could shift from secondary exposure to a primary risk vector.

 

“What makes the 2026 findings particularly significant is that fraud is not just growing. It is adapting specifically to defeat the controls financial institutions have invested in,” said Craig Costigan, CEO, NICE Actimize. “The institutions that will manage this environment successfully are those willing to challenge legacy assumptions, recalibrate their detection models and look beyond their own data.”

 

Additional findings within the report cover diverging fraud dynamics across domestic and international wires, P2P channels and check fraud. Domestic wire loss exposure is rising per transaction even as fraud rates hold steady. The report also finds that a single low-cost device model drove 3% of all mobile account takeover attempts. Finally, the report notes that web and mobile P2P fraud now require completely different detection strategies.

 

Addressing the challenges uncovered in the report, the Actimize Insights Network helps financial institutions address advanced digital fraud by providing the scale and precision needed to prevent losses before money moves, while supporting governance. Because criminals operate across institutions, financial institutions need intelligence beyond their own data. The Actimize Insights Network enables secure collaboration across institutions while maintaining the highest standards of data protection, privacy and regulatory compliance.

 

The full 2026 NICE Actimize Fraud Insights Report is available here.

 

About NICE Actimize

 

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

 

 

About NiCE 

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. 

 

Corporate Media Contact 

 

Cindy Morgan-Olson, +1 646 408 5896, cindy.morgan-olson@niceactimize.com, ET 

 

Investors  

 

Ryan Gilligan, +1 551 417-2531, ir@nice.com, ET 

Omri Arens, +972 3 763-0127, ir@nice.com, CET 

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

 

 

 

Exhibit 99.8

 

Yapi Kredi Transforms Customer Conversations into Revenue Opportunities with

NiCE AI-Enabled Interaction Analytics

 

With NiCE, Yapi Kredi, one of Turkey’s largest private banks, achieved a 5% conversion rate, surpassing

traditional sales benchmarks and unlocking new revenue from customer service interactions

 

Hoboken, N.J., April 30, 2026NiCE (Nasdaq: NICE) today announced the successful deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi, one of Turkey’s largest private banks in partnership with 3-D Bilisim Teknolojileri A.Ş., a Turkish company specializing in contact center solutions. Yapi Kredi is leveraging NiCE to convert customer interaction data into real-time sales intelligence, enabling the bank to outperform traditional benchmarks and unlock new revenue from routine service conversations.

 

With millions of customer interactions occurring across its channels every year, Yapi Kredi is leveraging NiCE to automate classification, routing, and real-time responses while uncovering hidden sales signals within everyday service conversations. By turning previously untapped interaction data into actionable insights, the bank achieved a 5% conversion rate that surpassed traditional batch and event-based data benchmarks, significantly improving sales performance while strengthening customer engagement. This performance was based on measurement conducted from January through December 2025.

 

Yapi Kredi now analyzes customer conversations in real time to identify intent, detect high-performing sales patterns, and guide employees toward the next best action. This approach enables the bank to proactively surface revenue opportunities during service interactions, bridging the gap between customer support and sales while delivering more personalized engagement.

 

NiCE empowers organizations with AI-driven customer engagement capabilities. Leveraging automation, interaction orchestration, analytics, and workforce intelligence, NiCE helps enterprises improve efficiency, enhance customer experiences, and deliver measurable results at scale.

 

Darren Rushworth, President, NiCE International, said, “Yapi Kredi is setting a powerful example of how AI can turn everyday customer conversations into measurable business growth. By embedding NiCE’s AI directly into its customer relations operations, the bank is uncovering revenue opportunities that traditional CRM systems simply miss. Together with 3-D Bilisim, we are helping Yapi Kredi scale AI-driven decisioning that strengthens both customer experience and sales performance.”

 

Gökhan Ayas, Customer Relations Center Group Director at Yapi Kredi, said, “At Yapi Kredi, we are focused on using advanced technologies to continuously improve both customer experience and business outcomes. With NiCE, we are transforming unstructured conversation data into actionable sales intelligence. The result is measurable impact—achieving a 5% conversion rate that surpasses traditional benchmarks and enabling us to turn service interactions into meaningful revenue opportunities.”

 

Uğur Dayan, General Manager of 3-D Bilisim, added, “Our goal was to help Yapi Kredi unlock the intelligence hidden in customer conversations. By leveraging NiCE’s AI, the bank can now understand customer intent at scale, identify successful sales behaviors, and guide employees toward revenue-generating interactions. This initiative demonstrates how AI can transform a customer relations center into a powerful driver of both experience and growth.”

 

The NiCE–Yapi Kredi implementation was recently recognized with a 2026 Bronze Stevie® Award for AI-Driven Sales Automation, honoring the bank’s leadership in using AI-powered speech intelligence and data-driven decisioning to elevate sales performance. The recognition underscores Yapi Kredi’s commitment to innovation and its continued leadership within Turkey’s financial services sector.

 

About Yapi Kredi

 

Yapi Kredi has been sustainably strengthening its market positioning in the sector since its establishment in 1944 through a customer-centric approach and focus on innovation. Yapi Kredi achieved total assets worth TL 3.5 trillion by the end of 2025. Constantly seeking to increase its contribution to the financing of the Turkish economy with its customer-centric approach, Yapi Kredi enlarged the volume of its total cash and non-cash loans by 43% y-o-y to TL 2.6 trillion as of 2025-end.

 

 

About NiCE

 

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

 

Corporate Media Contact

 

Christopher Irwin-Dudek, 201-561-4442, media@nice.com, ET

 

Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.  

 

Forward-Looking Statements  

 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or  effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions,  including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.  

 

 

FAQ

What does NICE Ltd. (NICE) highlight in its April 2026 Form 6-K?

NICE Ltd. highlights multiple April 2026 developments, including key customer wins, AI product integrations, industry recognition, and new fraud research. Items span CXone deployments, Epic EHR integration, Yapi Kredi analytics results, and NICE Actimize’s ENGAGE 2026 conference and U.S. payment fraud insights report.

How was NICE recognized in the 2026 Gartner Voice of the Customer CCaaS report?

NICE was the only vendor named a Customers’ Choice in the 2026 Gartner Peer Insights Voice of the Customer report for Contact Center as a Service. Based on 82 reviews as of December 31, 2025, it earned a 4.6 out of 5 rating and 86% customer recommendation rate.

What performance results did Yapi Kredi achieve using NICE AI analytics?

Yapi Kredi achieved a 5% conversion rate using NICE’s AI-enabled Interaction Analytics from January through December 2025. By turning unstructured customer conversations into real-time sales intelligence, the bank surpassed traditional batch and event-based benchmarks and unlocked new revenue from routine service interactions.

What key trend does the 2026 NICE Actimize Fraud Insights Report identify?

The report identifies a pivotal shift where fraud increasingly hides within trusted patterns, eroding signals like device risk and unfamiliar payees. It notes attempted ACH fraud value grew 52% in 2025 while total ACH payment value rose 11%, making ACH a rapidly intensifying risk vector.

What is Bell Integration’s new relationship with NICE CXone?

Bell Integration selected NICE’s CXone CX AI platform to modernize its service desk and business development operations. An initial deployment across three sites will support up to 1,000 employees, consolidating voice, email, and chat channels with integrated tools like Copilot and Feedback Management.

How is NICE expanding in healthcare through its Epic EHR integration?

NICE introduced a native integration between its CXone CX AI platform and Epic EHR, creating a single AI-powered interface inside Epic. This unifies communications and records so healthcare providers can simplify agent workflows, reduce administrative burden, and deliver more connected, personalized patient experiences.

Filing Exhibits & Attachments

8 documents