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Twilio (NYSE: TWLO) Q2 revenue rises 22% as 2026 outlook raised

(High)
(Neutral)
Form Type
8-K

Rhea-AI Filing Summary

Twilio Inc. reported second-quarter 2026 results with revenue of $1.50 billion, up 22% year-over-year, and organic revenue growth of 17%. GAAP gross profit was $725.9 million and non-GAAP gross profit was $735.7 million, with non-GAAP income from operations of $284.6 million (19% margin).

GAAP net income attributable to common stockholders was $1.07 billion, or $6.68 diluted EPS, which included a $5.91 per-share non-cash benefit from releasing a significant portion of the U.S. deferred tax valuation allowance. Non-GAAP diluted EPS was $1.47. Free cash flow was $352.6 million, with net cash provided by operating activities of $372.4 million.

Dollar-Based Net Expansion Rate reached 116%. Twilio repurchased $66.0 million of stock in the quarter and has completed approximately $1.2 billion under its $2.0 billion authorization. The company raised its fiscal 2026 outlook to revenue growth of 18%–18.5% and non-GAAP income from operations and free cash flow of $1.135–$1.155 billion.

Positive

  • Q2 2026 revenue grew 22% year-over-year to $1.50 billion, including 17% organic revenue growth.
  • Non-GAAP income from operations rose 29% year-over-year to $284.6 million, with a 19% non-GAAP operating margin and free cash flow of $352.6 million.
  • Twilio raised its fiscal 2026 outlook, increasing revenue growth guidance to 18%–18.5% and non-GAAP income from operations and free cash flow guidance to $1.135–$1.155 billion.

Negative

  • None.

Filing Explained

Twilio’s June 30 balance sheet reported $823,261 thousand cash and $1,833,069 thousand securities against $993,162 thousand long-term debt.

The August 6 Form 8-K reports Twilio’s completed quarter ended June 30, 2026 and adds balance-sheet figures showing the company’s reported resources and debt alongside its results.

As of June 30, 2026, Twilio reported cash and cash equivalents of $823,261 thousand, short-term marketable securities of $1,833,069 thousand, and long-term debt, net, of $993,162 thousand.

The filing states that the results release was furnished under Item 2.02 and is not treated as filed for Section 18 purposes or incorporated into another filing unless expressly incorporated by specific reference.

Form 8-K reports specified material events, and the filing uses Item 2.02 for results of operations and financial condition.

Item 2.02 Results of Operations and Financial Condition Financial
Disclosure of earnings results, typically an earnings press release or preliminary financials.
Item 9.01 Financial Statements and Exhibits Exhibits
Financial statements, pro forma financial information, and exhibit attachments filed with this report.
Q2 2026 revenue $1.50 billion Second quarter 2026 revenue, up 22% year-over-year with 17% organic growth
Q2 2026 GAAP income from operations $84.5 million GAAP income from operations for Q2 2026, up 129% year-over-year
Q2 2026 non-GAAP income from operations $284.6 million Non-GAAP income from operations for Q2 2026, 19% margin and 29% year-over-year growth
Q2 2026 GAAP diluted EPS $6.68 GAAP net income per share diluted, including $5.91 per share non-cash tax benefit
Q2 2026 non-GAAP diluted EPS $1.47 Non-GAAP net income per share attributable to common stockholders, diluted
Q2 2026 free cash flow $352.6 million Free cash flow in the second quarter of 2026; free cash flow margin 24%
Dollar-Based Net Expansion Rate Q2 2026 116% Dollar-Based Net Expansion Rate for the second quarter of 2026 versus 108% in Q2 2025
Fiscal 2026 non-GAAP income from operations guidance $1,135–$1,155 million Raised 2026 non-GAAP income from operations guidance range
Organic Revenue financial
"For the periods presented, we define organic revenue as GAAP revenue, excluding (i) revenue from each acquired business"
Organic revenue is the sales a company generates from its regular business activities after stripping out extra effects like revenue added or lost from buying or selling other businesses and from currency swings. Think of it as measuring how much a store’s own customers increased spending, not growth from opening new stores or temporary price moves; investors use it to judge the true strength and sustainability of a company’s core demand.
Dollar-Based Net Expansion Rate financial
"Dollar-Based Net Expansion Rate of 116% for the second quarter of 2026 compared to Dollar-Based Net Expansion Rate of 108%"
Dollar-based net expansion rate measures how much recurring revenue from an existing group of customers has grown or shrunk over a set period, after accounting for upsells, downgrades and lost customers. Think of it like tracking the income from a garden you already planted — if each plant produces more fruit over time the garden’s value rises; for investors, a rate above 100% signals healthy organic growth and lower risk, while a rate below 100% warns of customer erosion.
Free cash flow financial
"Net cash provided by operating activities of $372.4 million and free cash flow of $352.6 million"
Free cash flow is the amount of money a company has left over after paying all its expenses and investing in its business, like buying equipment or updating facilities. It shows how much cash is available to reward shareholders, pay down debt, or save for future growth. This helps investors understand if a company is financially healthy and able to grow.
Valuation allowance financial
"non-cash benefit of $5.91 per share associated with the release of a significant portion of the valuation allowance"
A valuation allowance is a reserve set aside to reduce the value of certain assets on a company's financial records when there is uncertainty about whether they will generate the expected benefits. It acts like a caution sign, indicating that some assets might not be fully recoverable or worth their recorded amount. This matters to investors because it provides a more realistic picture of a company's financial health and potential risks.
A2P fees financial
"revenue from incremental increases to application-to-person (“A2P”) fees imposed by major U.S. carriers on our core messaging business"
Revenue $1.50 billion up 22% year-over-year; 17% organic revenue growth
Non-GAAP income from operations $284.6 million up 29% year-over-year; 19% non-GAAP operating margin
GAAP diluted EPS $6.68 includes $5.91 per share non-cash tax benefit from valuation allowance release
Non-GAAP diluted EPS $1.47 up from $1.19 in the second quarter of 2025
Dollar-Based Net Expansion Rate 116% compared with 108% in the second quarter of 2025
Guidance

For Q3 2026, Twilio guides revenue to $1.505–$1.515 billion, non-GAAP income from operations to $285–$295 million, and non-GAAP diluted EPS to $1.42–$1.47; for fiscal 2026 it expects 18%–18.5% revenue growth and $1.135–$1.155 billion non-GAAP income from operations and free cash flow.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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FAQ

How did Twilio (TWLO) perform financially in Q2 2026?

Twilio reported Q2 2026 revenue of $1.50 billion, up 22% year-over-year, with 17% organic growth. Non-GAAP income from operations was $284.6 million and non-GAAP diluted EPS was $1.47, supported by free cash flow of $352.6 million.

What was Twilio (TWLO)’s profitability in Q2 2026 on a GAAP and non-GAAP basis?

GAAP net income attributable to common stockholders was $1.07 billion, or $6.68 diluted EPS, including a $5.91 per-share non-cash tax benefit. Non-GAAP net income was $234.3 million, with non-GAAP diluted EPS of $1.47 based on 159.7 million diluted shares.

What cash flow did Twilio (TWLO) generate in Q2 2026?

Twilio generated $372.4 million in net cash from operating activities and $352.6 million of free cash flow in Q2 2026. Free cash flow margin was 24%, compared with $263.5 million of free cash flow in the second quarter of 2025.

How strong was Twilio (TWLO)’s customer expansion in Q2 2026?

Twilio reported a Dollar-Based Net Expansion Rate of 116% for Q2 2026, compared with 108% in Q2 2025. This metric reflects revenue growth from existing customer accounts, including increased usage, new applications, and adoption of additional products.

What are Twilio (TWLO)’s Q3 2026 guidance targets?

For Q3 2026, Twilio guides revenue to $1.505–$1.515 billion, implying 16%–16.5% reported and 11%–12% organic growth. It expects non-GAAP income from operations of $285–$295 million and non-GAAP diluted EPS of $1.42–$1.47 on 160 million diluted shares.

How did Twilio (TWLO) change its fiscal 2026 outlook?

Twilio raised 2026 reported revenue growth guidance to 18%–18.5% from 14%–15% and organic growth to 13%–13.5%. It also increased 2026 non-GAAP income from operations and free cash flow guidance to $1.135–$1.155 billion from $1.08–$1.10 billion.

What share repurchases did Twilio (TWLO) execute in Q2 2026?

Under its $2.0 billion share repurchase program, Twilio bought back $66.0 million of Class A common stock in Q2 2026. Cumulatively, it has completed approximately $1.2 billion in repurchases, leaving $826.0 million available as of June 30, 2026.
0001447669false00014476692026-08-062026-08-06

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
________________________________________
FORM 8-K
________________________________________

CURRENT REPORT
Pursuant to Section 13 or 15(d)
of the Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): August 6, 2026
________________________________________
 Twilio Inc.
(Exact name of registrant as specified in its charter)
________________________________________
Delaware001-3780626-2574840
(State or other jurisdiction
of incorporation)
(Commission
File Number)
(IRS Employer
Identification No.)
101 Spear Street, Fifth Floor
San Francisco, California 94105
(Address of principal executive offices) (Zip Code)

(415) 390-2337
(Registrant’s telephone number, including area code)

Not Applicable
(Former name or former address, if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading symbol(s)Name of each exchange on which registered
Class A Common Stock, par value $0.001 per shareTWLONew York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐




Item 2.02       Results of Operations and Financial Condition.
On August 6, 2026, Twilio Inc. (the “Company”) issued a press release announcing its financial results for the quarter ended June 30, 2026. A copy of the press release is furnished herewith as Exhibit 99.1.
The information furnished under this Item 2.02 and in the accompanying Exhibit 99.1 shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act regardless of any general incorporation language in such filing, unless expressly incorporated by specific reference in such filing.
Item 9.01       Financial Statements and Exhibits.
(d) Exhibits.
Exhibit No.    Description
99.1        Press release issued by Twilio Inc. dated August 6, 2026
104        Cover Page Interactive Data File (embedded within the Inline XBRL document)




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.


TWILIO INC.
August 6, 2026By:/s/ Aidan Viggiano
Name:Aidan Viggiano
Title:Chief Financial Officer



Exhibit 99.1
Twilio Announces Second Quarter 2026 Results

Revenue of $1.50 billion, up 22% reported and 17% organic year-over-year
GAAP gross profit of $726 million, up 20% year-over-year
Non-GAAP gross profit of $736 million, up 18% year-over-year
GAAP Income from Operations of $85 million
Non-GAAP Income from Operations of $285 million
SAN FRANCISCO--(BUSINESS WIRE)--August 6, 2026--Twilio (NYSE: TWLO), the infrastructure for customer engagement in the AI era, reported financial results for its second quarter ended June 30, 2026.
“We are in a powerful new chapter at Twilio, marked by another quarter of organic growth acceleration as well as record profitability and free cash flow,” said Khozema Shipchandler, CEO of Twilio. “At SIGNAL, we unveiled a revamped Twilio platform giving customers the building blocks they need to power rich, lifelong conversations. In a world where humans and AI agents increasingly work side by side, Twilio is providing the infrastructure to power them both.”

Second Quarter 2026 Financial Highlights

Revenue of $1.50 billion, up 22% year-over-year. Organic revenue growth was 17% year-over-year.

GAAP gross profit of $725.9 million, up 20% year-over-year.

Non-GAAP gross profit of $735.7 million, up 18% year-over-year.

GAAP income from operations of $84.5 million, up 129% year-over-year.

Non-GAAP income from operations of $284.6 million, up 29% year-over-year.

GAAP net income per share attributable to common stockholders, diluted, of $6.68 based on 159.7 million weighted average shares outstanding, compared with GAAP net income per share attributable to common stockholders, diluted, of $0.14 based on 159.7 million weighted average shares outstanding in the second quarter of 2025.

GAAP net income per share attributable to common stock holders, diluted, included a non-cash benefit of $5.91 per share associated with the release of a significant portion of the valuation allowance against Twilio’s U.S. deferred tax assets.

Non-GAAP net income per share attributable to common stockholders, diluted, of $1.47 based on 159.7 million non-GAAP weighted average shares outstanding, compared with non-GAAP net income per share attributable to common stockholders, diluted, of $1.19 based on 159.7 million non-GAAP weighted average shares outstanding in the second quarter of 2025.

Net cash provided by operating activities of $372.4 million and free cash flow of $352.6 million, compared with net cash provided by operating activities of $277.1 million and free cash flow of $263.5 million for the second quarter of 2025.

Key Metrics
Dollar-Based Net Expansion Rate of 116% for the second quarter of 2026 compared to Dollar-Based Net Expansion Rate of 108% for the second quarter of 2025.

5,492 employees as of June 30, 2026.

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Dollars in millions, except per share amounts
Q2 2026
Results
Revenue
$1,499
Y/Y Revenue Growth
22%
Y/Y Organic Revenue Growth
17%
Amount
MarginY/Y Growth
GAAP gross profit
$72648%20%
Non-GAAP gross profit
$73649%18%
GAAP income from operations
$856%129%
Non-GAAP income from operations
$28519%29%
Net cash provided by operating activities
$37225%
Free cash flow$35324%
GAAP net income attributable to common stockholders
$1,067
Non-GAAP net income attributable to common stockholders$234
GAAP net income per share attributable to common stockholders, diluted
$6.68
Non-GAAP net income per share attributable to common stockholders, diluted
$1.47
Share Repurchase Program
In January 2025, Twilio’s Board of Directors authorized a share repurchase program pursuant to which Twilio may repurchase up to $2.0 billion in aggregate value of its outstanding Class A common stock (“common stock”). The program is set to expire on December 31, 2027. During the second quarter of 2026, Twilio repurchased $66.0 million in aggregate value of shares of common stock. To date, Twilio has completed approximately $1.2 billion of aggregate repurchases and has $826.0 million of the originally authorized amount available for future repurchases as of June 30, 2026.
Outlook
For the third quarter ending September 30, 2026, Twilio is initiating a revenue range of $1.505 to $1.515 billion, which implies a reported revenue growth range of 16% to 16.5% and an organic revenue growth range of 11% to 12% year-over-year. In addition, Twilio is initiating a third quarter non-GAAP income from operations range of $285 to $295 million. Lastly, Twilio expects third quarter non-GAAP diluted earnings per share in a range of $1.42 to $1.47, based on non-GAAP weighted average diluted shares outstanding of 160 million.
Dollars and shares in millions, except per share amounts
Q3 2026
Guidance
Revenue$1,505 - $1,515
Y/Y Revenue Growth
16% - 16.5%
Y/Y Organic Revenue Growth
11% - 12%
Non-GAAP income from operations$285 - $295
Non-GAAP diluted earnings per share (1)
$1.42 - $1.47
Non-GAAP weighted average diluted shares outstanding
160

(1) Non-GAAP diluted earnings per share guidance assumes no impact from volatility of foreign exchange rates.
For fiscal year 2026, Twilio is raising its reported revenue growth range to 18% to 18.5% compared with 14% to 15% previously, and its organic revenue growth range to 13% to 13.5% year-over-year compared with 9.5% to 10.5% previously. In addition, Twilio expects full-year non-GAAP gross profit growth to be similar to its organic revenue growth range. Lastly, Twilio is raising its 2026 non-GAAP income from operations range to $1.135 billion to $1.155 billion compared to $1.08 billion to $1.10 billion previously, and raising its 2026 free cash flow range to $1.135 billion to $1.155 billion compared to $1.08 billion to $1.10 billion previously.
Dollars in millions
FY26
Guidance
Y/Y Revenue Growth
18% - 18.5%
Y/Y Organic Revenue Growth
13% - 13.5%
Non-GAAP income from operations$1,135 - $1,155
Free cash flow
$1,135 - $1,155
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Conference Call Information
Twilio is hosting a Q&A conference call today, August 6, 2026, to discuss its second quarter 2026 financial results. The conference call will begin at 2:00 p.m. (PT) / 5:00 p.m. (ET), and investors and analysts should register for the webcast in advance by visiting https://edge.media-server.com/mmc/p/tbyrninc/. The live webcast of the conference call, as well as a replay, and Twilio’s supplemental earnings presentation, will be available on the investor relations website.
Twilio uses its investor relations website, its X feed (@twilio) and its LinkedIn page as a means of disclosing material non-public information and for complying with its disclosure obligations under Regulation FD.
About Twilio Inc.
Twilio (NYSE: TWLO) provides the infrastructure for customer engagement in the AI era. By combining global communications, memory, and AI orchestration with identity, governance, and observability, Twilio enables businesses to deliver continuous, contextual, personal, and secure conversations across every channel and participant—human or AI.
Across 180+ countries, hundreds of thousands of the most innovative companies—from the Fortune 500 to startups—and millions of developers, rely on Twilio’s global platform across messaging, voice, email, and beyond, to power trusted customer experiences that drive real results. For more information about Twilio visit www.twilio.com.
Forward-Looking Statements
This press release and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws. Forward-looking statements generally relate to future events or our future financial or operating performance. In some cases, you can identify forward-looking statements because they contain words such as “may,” “can,” “will,” “would,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “target,” “projects,” “contemplates,” “believes,” “estimates,” “predicts,” “forecasts,” “potential” or “continue” or the negative of these words or other similar terms or expressions that concern our expectations, strategy, plans or intentions. Forward-looking statements contained in this press release and the accompanying conference call include, but are not limited to, statements about: our future financial and operating performance and outlook, including our expected financial and operating results, guidance and targets, including the assumptions underlying such guidance and targets; our anticipated strategies and business plans and our ability to successfully execute them; our ability to drive growth, profitability and free cash flow; our ability to maintain cost discipline and drive operating leverage; future investments and expenses; our expectations regarding carrier fees, and our related actions, and the impact of such fees on our financial and operating performance, including guidance; our expectations regarding our margins, including regarding price actions, product mix and growth in higher-margin products; our expectations regarding capital returns to shareholders, including share repurchases; our expectations regarding revenue from ISVs and self-serve customers; our expectations regarding our cross-sell, upsell and solution selling efforts; our pipeline of new business; the benefits our customers derive from our products; our ability to expand into new and existing markets; our innovation roadmap and the development, release and adoption of our products (and the timing thereof); the effects of our go-to-market efforts to drive profitable growth and capture market share; our expectations related to being a foundational infrastructure layer in the AI era; and our expectations regarding the macroeconomic environment. You should not rely upon forward-looking statements as predictions of future events.

The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties, and other factors that may cause our actual results, performance, or achievements to differ materially from those described in the forward-looking statements, including, among other things: the impact of global economic and political conditions and uncertainties; the accuracy of our forecasts and metrics; fluctuations in our results of operations and the levels of our customers’ usage of our platform; our ability to attract and retain customers and expand their usage of our platform; our ability to develop new products and integrate our products with third-party products effectively; our ability to manage our growth and strategic changes to our business; our ability to compete effectively in intensely competitive markets; the occurrence of and our ability to manage cybersecurity breaches and other incidents impacting our networks and systems or those of our third-party service providers; our ability to manage changes in network service provider fees and optimize our network service provider coverage and connectivity; and our compliance with industry standards, laws and regulations.

The forward-looking statements contained in this press release and the accompanying conference call are also subject to additional risks, uncertainties, and factors, including those more fully described in our most recent filings with the Securities and Exchange Commission, including our Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10-Q. Should any of these risks materialize, or should our assumptions prove to be incorrect, actual financial results could differ materially from our projections or those implied by these forward-looking statements. Moreover, we operate in a very competitive and rapidly changing environment, and new risks and uncertainties may emerge that could have an impact on the forward-looking statements contained in this press release and the accompanying conference call.
All forward-looking statements contained in this press release and the accompanying conference call represent our management’s beliefs and assumptions only as of the date such statements are made and we do not assume any obligation to update any forward-looking statements to reflect events or circumstances occurring after the date on which the statements were made, or to reflect new information or the occurrence of unanticipated events, except as required by law.
Non-GAAP Financial Measures
In addition to financial information presented in accordance with U.S. generally accepted accounting principles (“GAAP”), this press release and the accompanying conference call include certain non-GAAP financial measures, including those listed below. We use these non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that these non-GAAP financial measures may be helpful to investors because they provide consistency and comparability with past financial performance, facilitate
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period-to-period comparisons of results of operations and assist in comparisons with other companies, many of which use similar non-GAAP financial measures to supplement their GAAP results. We believe organic revenue and organic revenue growth are useful in understanding the ongoing results of our operations. We believe free cash flow and free cash flow margin provide useful supplemental information to help investors understand underlying trends in our business and our liquidity.

These non-GAAP financial measures are presented for supplemental informational purposes only, should not be considered substitutes for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies. A reconciliation of these measures to the most directly comparable GAAP measures is included at the end of this press release. We have not provided the forward-looking GAAP equivalents for certain forward-looking non-GAAP measures presented in this press release and the accompanying conference call, or a GAAP reconciliation, as a result of the uncertainty regarding, and the potential variability of, reconciling items such as stock-based compensation expense. Accordingly, a reconciliation of these non-GAAP guidance metrics to their corresponding forward-looking GAAP equivalents is not available without unreasonable effort. However, it is important to note that material changes to reconciling items could have a significant effect on future GAAP results.

Non‑GAAP Gross Profit and Non‑GAAP Gross Margin. For the periods presented, we define non‑GAAP gross profit and non‑GAAP gross margin as GAAP gross profit and GAAP gross margin, respectively, adjusted to exclude stock-based compensation, amortization of acquired intangibles and payroll taxes related to stock-based compensation.

Non‑GAAP Income from Operations and Non‑GAAP Operating Margin. For the periods presented, we define non‑GAAP income from operations and non‑GAAP operating margin as GAAP income from operations and GAAP operating margin, respectively, adjusted to exclude, as applicable, stock-based compensation, amortization of acquired intangibles, loss on net assets divested, acquisition and divestiture related expenses, payroll taxes related to stock-based compensation, charitable contributions, restructuring costs, impairment of long-lived assets, gains or losses on lease termination, and impairment loss on prepaid assets.

Non‑GAAP Net Income Attributable to Common Stockholders and Non‑GAAP Net Income Per Share Attributable to Common Stockholders. For the periods presented, we define non-GAAP net income attributable to common stockholders and non‑GAAP net income per share attributable to common stockholders, diluted (which we refer to as “non-GAAP diluted earnings per share”) as GAAP net income (loss) attributable to common stockholders and GAAP net income (loss) per share attributable to common stockholders, diluted, respectively, adjusted to exclude, as applicable, stock-based compensation, amortization of acquired intangibles, loss on net assets divested, acquisition and divestiture related expenses, losses (gains) on strategic investments, payroll taxes related to stock-based compensation, accretion of debt discount and issuance costs, provision of income tax effects related to non-GAAP adjustments, income tax benefit related to acquisitions, charitable contributions, share of losses from equity method investment, impairment of equity method investment, restructuring costs, impairment of long-lived assets, gains or losses on or impairment of strategic investments, gains or losses on lease termination, and impairment loss on prepaid assets.

Organic Revenue. For the periods presented, we define organic revenue as GAAP revenue, excluding (i) revenue from each acquired business and revenue from incremental increases to application-to-person (“A2P”) fees imposed by major U.S. carriers on our core messaging business, in each case until the beginning of the first full quarter following the one-year anniversary of the closing date of such acquisition or the initial date such fees were charged and (ii) revenue from each divested business beginning in the quarter of the closing date of such divestiture; provided that (a) if an acquisition closes or such fees are initially charged on the first day of a quarter, such revenue will be included in organic revenue beginning on the one-year anniversary of the closing date of such acquisition or the initial date such fees were charged and (b) if a divestiture closes on the last day of a quarter, such revenue will be included in organic revenue for that quarter. As used in this definition, A2P fees refers to fees imposed by U.S. mobile carriers for A2P messages delivered to their subscribers, and we pass these fees to our messaging customers at cost.

Organic Revenue Growth. For the periods presented, we calculate organic revenue growth by dividing (i) organic revenue for the period presented less organic revenue in the comparative period by (ii) organic revenue in the comparative period. If revenue from certain acquisitions, divestitures or A2P fees is included or excluded in organic revenue in the period presented, then revenue from the same acquisitions, divestitures and A2P fees is included or excluded in organic revenue in the comparative period for purposes of the organic revenue growth calculation. As a result, organic revenue used in this calculation for the comparative period will not always equal organic revenue reported for the comparative period.

Free Cash Flow and Free Cash Flow Margin. For the periods presented, we define free cash flow as net cash provided by operating activities, excluding capitalized software development costs and purchases of long-lived assets, and we define free cash flow margin as free cash flow divided by revenue.

Operating Metrics

We review a number of operational and financial metrics, including Dollar-Based Net Expansion Rate (“DBNE”), to evaluate our business, measure our performance, identify trends affecting our business, formulate business plans and make strategic decisions. Our DBNE is not based on any standardized industry methodology and is not necessarily calculated in the same manner or comparable to similarly titled measures presented by other companies. Similarly, our DBNE may differ from estimates published by third parties or from similarly titled metrics of our competitors due to differences in methodology. The numbers that we use to calculate DBNE are based on internal data. While these numbers are based on what we believe to be reasonable judgments and estimates for the applicable period of measurement, there are inherent challenges in measuring usage. We regularly review and may adjust our processes for calculating our internal metrics to improve
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their accuracy. If investors or analysts do not perceive our metrics to be accurate representations of our business, or if we discover material inaccuracies in our metrics, our reputation, business, results of operations, and financial condition would be harmed.

Dollar-Based Net Expansion Rate. Our DBNE compares the total revenue in a quarter from all individual customer accounts, as identified by a unique account identifier, for which we have recognized at least $5 of revenue in the last month of the quarter, to revenue from those same accounts in the same quarter in the prior year. A single customer organization may constitute multiple unique customer accounts if it has multiple account identifiers. To calculate DBNE, we first identify the cohort of such customer accounts in the same quarter of the prior year. DBNE is the quotient obtained by dividing the revenue generated from that cohort in a quarter, by the revenue generated from that same cohort in the corresponding quarter in the prior year. When we calculate DBNE for periods longer than one quarter, we use the average of the applicable quarterly DBNEs for each of the quarters in such period. Revenue from acquisitions does not impact the DBNE calculation until the quarter following the one-year anniversary of the applicable acquisition, unless the acquisition closing date is the first day of a quarter. Revenue from divestitures does not impact the DBNE calculation beginning in the quarter the divestiture closed, unless the divestiture closing date is the last day of a quarter.

We believe that measuring DBNE provides an important indication of the performance of our efforts to increase revenue from existing customers. Our ability to drive growth and generate incremental revenue depends, in part, on our ability to maintain and grow our relationships with existing customers and to increase their use of the platform. An important way in which we have historically tracked performance in this area is by measuring the DBNE for such customer accounts. Our DBNE increases when these customers increase their usage of a product, extend their usage of a product to new applications or adopt a new product. Our DBNE decreases when these customers cease or reduce their usage of a product or when we lower usage prices on a product. As our customers grow their businesses and extend the use of our platform, they sometimes create multiple customer accounts with us for operational or other reasons. As such, when we identify a significant customer organization (defined as a single customer organization generating more than 1% of revenue in a quarterly reporting period) that has created a new customer account, this new account is tied to, and revenue from this new account is included with, the original customer account for the purposes of calculating this metric.
Source: Twilio Inc.
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TWILIO INC.
Condensed Consolidated Statements of Operations                
(In thousands, except shares and per share amounts)
(Unaudited)

Three Months Ended June 30,
20262025
Revenue$1,499,089 $1,228,425 
Cost of revenue773,223 625,685 
Gross profit725,866 602,740 
Operating expenses:
Research and development273,317 243,495 
Sales and marketing216,802 220,724 
General and administrative118,430 101,532 
Impairment loss on prepaid assets32,771 — 
Total operating expenses641,320 565,751 
Income from operations
84,546 36,989 
Other expenses, net:
Share of losses from equity method investment(24,346)(25,222)
Other income, net
15,326 21,825 
Total other expenses, net(9,020)(3,397)
Income before benefit from (provision for) income taxes75,526 33,592 
Benefit from (provision for) income taxes991,683 (11,169)
Net income attributable to common stockholders
$1,067,209 $22,423 
Net income per share attributable to common stockholders:
Basic$6.99 $0.15 
Diluted$6.68 $0.14 
Weighted-average shares used to compute net income per share attributable to common stockholders:
Basic152,785,292 153,228,766 
Diluted159,708,166 159,691,758 

6



TWILIO INC.
Condensed Consolidated Balance Sheets                    
(In thousands)
(Unaudited)
As of June 30,As of December 31,
20262025
ASSETS
Current assets:
Cash and cash equivalents$823,261 $682,335 
Short-term marketable securities1,833,069 1,788,007 
Accounts receivable, net760,074 636,736 
Prepaid expenses and other current assets330,011 469,650 
Total current assets3,746,415 3,576,728 
Property and equipment, net186,628 176,963 
Operating right-of-use assets30,462 39,031 
Equity method investment250,525 301,642 
Intangible assets, net114,064 142,065 
Goodwill5,292,457 5,291,787 
Other long-term assets188,674 222,648 
Deferred tax asset1,029,402 20,026 
Total assets$10,838,627 $9,770,890 
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable$70,551 $85,089 
Accrued expenses and other current liabilities557,698 608,119 
Deferred revenue and customer deposits153,004 158,677 
Operating lease liability, current29,433 35,123 
Total current liabilities810,686 887,008 
Operating lease liability, noncurrent42,924 54,162 
Long-term debt, net993,162 992,287 
Other long-term liabilities14,047 15,887 
Total liabilities1,860,819 1,949,344 
Commitments and contingencies
Stockholders’ equity:
Preferred stock— — 
Common stock154 152 
Additional paid-in capital16,488,013 16,148,190 
Accumulated other comprehensive (loss) income
(5,270)15,668 
Accumulated deficit(7,505,089)(8,342,464)
Total stockholders’ equity8,977,808 7,821,546 
Total liabilities and stockholders’ equity$10,838,627 $9,770,890 
7


TWILIO INC.
Condensed Consolidated Statements of Cash Flows                
(In thousands)
(Unaudited)
Six Months Ended
June 30,
20262025
CASH FLOWS FROM OPERATING ACTIVITIES:
Net income
$1,157,348 $42,440 
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization63,688 99,403 
Non-cash reduction to the right-of-use asset9,484 10,516 
Net amortization of investment premium and discount(4,093)(8,182)
Stock-based compensation
278,423 288,524 
Amortization of deferred commissions33,556 38,387 
Provision for doubtful accounts10,763 3,686 
Value of shares of Class A common stock issued and donated to charity6,801 5,013 
Share of losses from equity method investment51,569 44,693 
Tax benefit related to release of valuation allowance(944,097)— 
Impairment loss on prepaid assets32,771 — 
Other adjustments4,367 3,487 
Changes in operating assets and liabilities:
Accounts receivable(133,652)(3,112)
Prepaid expenses and other current assets101,533 84,662 
Deferred tax asset(49,412)(1,732)
Other long-term assets(551)(49,688)
Accounts payable(14,462)(24,323)
Accrued expenses and other current liabilities(52,851)(40,086)
Deferred revenue and customer deposits(5,674)(7,671)
Operating lease liabilities(17,768)(18,693)
Other long-term liabilities(2,152)802 
Net cash provided by operating activities
525,591 468,126 
CASH FLOWS FROM INVESTING ACTIVITIES:
Acquisitions, net of cash acquired and payments related to prior period acquisitions(685)— 
Purchases of marketable securities and other investments(491,492)(408,836)
Proceeds from sales and maturities of marketable securities and other investments
438,342 818,034 
Capitalized software development costs(33,383)(24,152)
Purchases of long-lived assets
(7,218)(2,167)
Net cash (used in) provided by investing activities(94,436)382,879 
CASH FLOWS FROM FINANCING ACTIVITIES:
Principal payments on finance leases(128)(4,228)
Value of equity awards withheld for tax liabilities(43)(138)
Repurchases of shares of Class A common stock and related costs(323,048)(323,249)
Proceeds from exercises of stock options and shares of Class A common stock issued under ESPP32,791 25,907 
Net cash used in financing activities
(290,428)(301,708)
NET INCREASE IN CASH, CASH EQUIVALENTS AND RESTRICTED CASH140,727 549,297 
CASH, CASH EQUIVALENTS AND RESTRICTED CASH—Beginning of period682,534 431,437 
CASH, CASH EQUIVALENTS AND RESTRICTED CASH —End of period$823,261 $980,734 
8


TWILIO INC.
Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures                    
(In thousands, except percentages)
(Unaudited)
Three Months Ended June 30,
20262025
GAAP gross profit$725,866 $602,740 
GAAP gross profit growth (Y/Y)
20 %
GAAP gross margin48 %49 %
Non-GAAP adjustments:
Stock-based compensation3,111 4,087 
Amortization of acquired intangibles6,037 15,594 
Payroll taxes related to stock-based compensation696 481 
Non-GAAP gross profit$735,710 $622,902 
Non-GAAP gross profit growth (Y/Y)
18 %
Non-GAAP gross margin49 %51 %
Three Months Ended June 30,
20262025
GAAP income from operations$84,546 $36,989 
GAAP income from operations growth (Y/Y)
129 %
GAAP operating margin%%
Non-GAAP adjustments:
Stock-based compensation141,912 149,251 
Amortization of acquired intangibles11,285 27,005 
Acquisition related expenses
32 — 
Payroll taxes related to stock-based compensation9,839 4,921 
Charitable contributions4,356 2,237 
Restructuring costs (108)140 
Impairment loss on prepaid assets32,771 — 
Non-GAAP income from operations$284,633 $220,543 
Non-GAAP income from operations growth (Y/Y)
29 %
Non-GAAP operating margin19 %18 %
Three Months Ended June 30,
20262025
GAAP net income attributable to common stockholders
$1,067,209 $22,423 
Non-GAAP adjustments:
Stock-based compensation141,912 149,251 
Amortization of acquired intangibles11,285 27,005 
Acquisition related expenses
32 — 
Payroll taxes related to stock-based compensation9,839 4,921 
Accretion of debt discount and issuance costs440 423 
Provision of income tax effects related to non-GAAP adjustments(1,057,771)(42,245)
Charitable contributions4,356 2,237 
Share of losses from equity method investment
24,346 25,222 
Restructuring costs (108)140 
Impairment loss on prepaid assets32,771 — 
Non-GAAP net income attributable to common stockholders$234,311 $189,377 


9


TWILIO INC.
Reconciliation of GAAP Financial Measures to Non-GAAP Financial Measures                    
(In thousands, except shares and per share amounts)
(Unaudited)
Three Months Ended June 30,
20262025
GAAP net income per share attributable to common stockholders, diluted*
$6.68 $0.14 
Non-GAAP adjustments:
Stock-based compensation0.89 0.93 
Amortization of acquired intangibles0.07 0.17 
Acquisition related expenses
— — 
Payroll taxes related to stock-based compensation0.06 0.03 
Accretion of debt discount and issuance costs— — 
Provision of income tax effects related to non-GAAP adjustments(6.62)(0.26)
Charitable contributions0.03 0.01 
Share of losses from equity method investment
0.15 0.16 
Restructuring costs — — 
Impairment loss on prepaid assets0.21 — 
Non-GAAP net income per share attributable to common stockholders, diluted$1.47 $1.19 
Weighted-average shares used to compute non-GAAP net income per share attributable to common stockholders, diluted
159,708,166159,691,758

* Some columns may not add due to rounding

10


TWILIO INC.
Reconciliation to Non-GAAP Financial Measures                    
(In thousands, except percentages)
(Unaudited)
Three Months Ended
June 30,
2026
Organic Revenue
GAAP Revenue$1,499,089 
A2P Revenue
(71,050)
Acquisition Revenue
(1,660)
Organic Revenue$1,426,379 
GAAP Revenue Y/Y Growth22 %
Organic Revenue Y/Y Growth
17%1

¹ Organic revenue for the three months ended June 30, 2025, when used as the denominator for Organic Revenue Growth for the three months ended June 30, 2026, excludes $6.2 million of A2P revenue. Revenue for the three months ended June 30, 2025 was $1.23 billion.

Three Months Ended
June 30,
20262025
Free cash flow
Net cash provided by operating activities$372,385 $277,084 
Operating cash flow margin
25 %23 %
Non-GAAP adjustments:
Capitalized software development costs(16,675)(12,588)
Purchase of long-lived assets
(3,065)(1,004)
Free cash flow$352,645 $263,492 
Free cash flow margin
24 %21 %
Net cash (used in) provided by investing activities$(53,246)$402,019 
Net cash used in financing activities
$(37,854)$(175,914)


11


TWILIO INC.
Supplemental Stock-Based Compensation Expense Information         
(In thousands, except percentages)
(Unaudited)

Three Months Ended
June 30,
20262025
Stock-Based Compensation Expense
Cost of revenue$3,111 $4,087 
Research and development74,702 80,590 
Sales and marketing32,299 34,413 
General and administrative31,800 30,161 
Total$141,912 $149,251 
Stock-Based Compensation Expense as a % of Revenue
9.5 %12.1 %
12


CONTACT:
Investor Contact:
Rodney Nelson
ir@Twilio.com

or

Media Contact:
Caitlin Epstein
press@Twilio.com

13

Filing Exhibits & Attachments

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