What do you see as the major challenges facing the sector?
There’s a long list of challenges for water utilities—adequacy of water resources, source water protection, emerging contaminants, cybersecurity,
aging workforce, storm events, supply chain disruptions. The list goes on. Hopefully all those aren’t happening at the same time, but they happen eventually.
The water sector is massively under-invested in our country. Good infrastructure is critical to economic vitality, and while water bills are typically among
the lowest of all utility bills, we recognize the importance of affordability and are focused on this in a multitude of ways.
Many small utilities, and
municipal utilities in particular, have limited resources and scale, which leads to risk. Too often, capital is limited, investment and maintenance are deferred, and planning is based on routine operations, with limited bandwidth for risk planning.
How do you see the sector changing over the next 10 to 20 years?
It may sound odd given we’re in such a rapidly changing technology environment, but I think in 20 years the sector will look more like it does today than
not. I don’t see a lot of room for substitution in terms of providing our basic services. It’s water treatment, delivery pipes to homes and businesses, and treatment of wastewater in an environmentally responsible way.
With our size and keen focus, we are proud of our operating metrics and water quality and our ability to help drive improvement in this sector. We expect to
see continued consolidation over the coming decades, so that communities across the country can continue to thrive and grow, which requires healthy operating infrastructure.
Additionally, upstream water supply and scarcity in parts of the country is an emerging issue. We’re developing a desalination facility in California.
Even in places where you don’t think a lot about water scarcity, drought conditions are increasingly persistent.
We’re always looking at
emerging contaminants that aren’t regulated today. PFAS (polyfluoroalkyl substances, sometimes called ‘forever chemicals’) is an area getting a great deal of attention right now, in addition to microplastics and others. After that,
there will be others. Continuing to improve standards around treatment will be important. A lot of people don’t trust tap water for drinking, often in economically challenged communities, so people resort to bottled water, which is an
unnecessary expense when accumulated over the course of a year.
At the end of the day, people need delivery of clean water. That’s fundamental.
What are key elements of your strategy?
Our
strategy is simple—we strive to deliver world class water and wastewater service for the benefit of our customers and owners, in partnership with our regulators, led by our well-trained workforce. Our operating footprint requires on-going investment in our systems every day, which drives customer satisfaction and financial growth. In addition to this organic growth, we acquire smaller water and wastewater systems every year, most of which
are municipally owned. We’re well-positioned to make acquisitions, given the fragmentation that exists in the water industry that doesn’t exist in the electric and gas industries.