Aeries Technology Selected by Diligent to Establish a Customer Success Center of Excellence in Guadalajara

Rhea-AI Summary

Aeries Technology (Nasdaq: AERT) has been chosen by Diligent, a leading GRC SaaS company, to establish a Customer Success Center of Excellence in Guadalajara, Mexico. This new operation will focus on enhancing customer experience and operational agility for Diligent's global business. Aeries has implemented a comprehensive strategy including advisory services, talent acquisition, and optimization opportunities.

The partnership aims to improve customer service standards and align with Diligent's global strategic objectives. Aeries successfully sourced, hired, and onboarded a significant number of employees within 90 days, demonstrating their efficiency and rigorous selection process. This collaboration signifies a shared commitment to innovation, talent development, and cost optimization, positioning both companies to meet evolving client needs in a competitive global market.

Positive

• Secured partnership with Diligent, a leading GRC SaaS company
• Established a Customer Success Center of Excellence in Guadalajara, Mexico
• Successfully hired and onboarded employees within 90 days
• Expanded global presence and operational capabilities

Negative

• None.

The new customer success center will focus on driving efficiencies for the global business

NEW YORK, Aug. 12, 2024 (GLOBE NEWSWIRE) -- Aeries Technology, Inc. (“Aeries” or “the Company”) (Nasdaq: AERT), a global professional services and technology consulting partner, today announced that it has been selected by Diligent, a leading GRC SaaS company, and a Clearlake Capital Group portfolio company, to establish and grow its presence in Guadalajara, Mexico.

This new operation in Mexico will house a number of professionals dedicated to Diligent, focusing on customer success, highlighting the company’s dedication to enhancing the customer experience and operational agility. This alliance underscores a shared commitment to innovation, talent development and cost optimization.

Efficiently Scaling Customer Success

Building on its established presence in Mexico, Diligent’s Guadalajara operation establishes a center-of-excellence for customer success and enables the organization to respond more swiftly and flexibly to market changes and customer needs. Aeries has crafted a comprehensive strategy to support this initiative, which encompasses advisory services, talent acquisition, pilot-based scaling, and optimization opportunities.

"Partnering with Aeries to build our presence in Guadalajara represents a strategic enhancement of our operational capabilities. This initiative is vital for improving our customer service standards and aligning with our global strategic objectives,” said MarKeith Allen, Chief Customer Officer at Diligent. “Aeries exhibits remarkable agility and has efficiently sourced, hired, and onboarded a significant number of employees within just 90 days. The rigorous selection process by Aeries ensured that the candidates possessed exceptional skill sets and we greatly appreciate Aeries partnership in achieving this."

Unni Nambiar, Chief Technology Officer of Aeries, adds, "This partnership with Diligent is a powerful opportunity to drive transformation and grow the brand’s global footprint. Our goal is to enhance the customer service functions that are critical to Diligent's success, thereby adding substantial business value. By leveraging local talent and technological advancements, we aim to set new standards in service excellence and operational efficiency."

This strategic partnership signifies a shared commitment to excellence and innovation between Aeries and Diligent, positioning them to thrive in a competitive global market and meet the evolving needs of their clients with agility and expertise.

For further information about Aeries and its services, please visit www.aeriestechnology.com

About Aeries Technology
Aeries Technology (Nasdaq: AERT) is a global professional services and consulting partner for businesses in transformation mode and their stakeholders, including private equity sponsors and their portfolio companies, with customized engagement models that are designed to provide the right mix of deep vertical specialty, functional expertise, and digital systems and solutions to scale, optimize and transform a client’s business operations. Founded in 2012, Aeries Technology now has over 1,600 professionals specializing in Technology Services and Solutions, Business Process Management, and Digital Transformation initiatives, geared towards providing tailored solutions to drive business success. Aeries Technology’s approach to staffing and developing its workforce has earned it the Great Place to Work Certification.

Contacts

Ryan Gardella
AeriesIR@icrinc.com

FAQ

What is the purpose of Aeries Technology's new Customer Success Center in Guadalajara?

The new Customer Success Center in Guadalajara, Mexico, established by Aeries Technology (AERT) for Diligent, aims to enhance customer experience, improve operational agility, and drive efficiencies for Diligent's global business.

How quickly did Aeries Technology (AERT) hire and onboard employees for the Guadalajara center?

Aeries Technology (AERT) efficiently sourced, hired, and onboarded a significant number of employees within just 90 days for the new Customer Success Center in Guadalajara, Mexico.

What services is Aeries Technology (AERT) providing to Diligent for the Guadalajara center?

Aeries Technology (AERT) is providing advisory services, talent acquisition, pilot-based scaling, and optimization opportunities to support Diligent's new Customer Success Center of Excellence in Guadalajara, Mexico.

How does the partnership with Diligent benefit Aeries Technology (AERT)?

The partnership with Diligent allows Aeries Technology (AERT) to drive transformation, grow its global footprint, and set new standards in service excellence and operational efficiency, positioning the company for growth in a competitive global market.