Alkami and Cornerstone Advisors Release New Digital Banking Performance Metrics Report
Alkami Technology (Nasdaq: ALKT) and Cornerstone Advisors have released the 2025 Digital Banking Performance Metrics Report, analyzing data from banks and credit unions with average assets of $4.7 billion. The sixth annual report reveals increasing parity in digital banking performance across the industry, shifting from traditional performance tiers to a percentile-based benchmarking framework.
Key findings from 2024 data show:
- 61% growth in financial institutions providing live chat metrics since 2022
- Bill pay adoption increased to 35% from 29%
- P2P payment users reached 34% of digital banking users, up 8 percentage points
- Digital checking account openings rose to 21% from 16%
- Monthly mobile payment transactions increased by 23%
Alkami Technology (Nasdaq: ALKT) e Cornerstone Advisors hanno pubblicato il Rapporto sulle Metriche di Performance del Banking Digitale 2025, analizzando dati provenienti da banche e cooperative di credito con un patrimonio medio di 4,7 miliardi di dollari. Il sesto rapporto annuale evidenzia una crescente parità nelle performance del banking digitale nel settore, passando da livelli di performance tradizionali a un sistema di benchmarking basato su percentili.
I principali risultati dai dati del 2024 mostrano:
- Una crescita del 61% nelle istituzioni finanziarie che forniscono metriche di chat live dal 2022
- L’adozione del pagamento bollette è aumentata al 35% dal 29%
- Gli utenti di pagamenti P2P hanno raggiunto il 34% degli utenti di banking digitale, con un aumento di 8 punti percentuali
- Le aperture di conti correnti digitali sono salite al 21% dal 16%
- Le transazioni mensili tramite pagamenti mobili sono cresciute del 23%
Alkami Technology (Nasdaq: ALKT) y Cornerstone Advisors han publicado el Informe de Métricas de Desempeño de Banca Digital 2025, analizando datos de bancos y cooperativas de crédito con activos promedio de 4.7 mil millones de dólares. El sexto informe anual revela una creciente igualdad en el desempeño de la banca digital en la industria, pasando de niveles de desempeño tradicionales a un marco de referencia basado en percentiles.
Los hallazgos clave de los datos de 2024 muestran:
- Un crecimiento del 61% en instituciones financieras que ofrecen métricas de chat en vivo desde 2022
- La adopción del pago de facturas aumentó al 35% desde el 29%
- Los usuarios de pagos P2P alcanzaron el 34% de los usuarios de banca digital, con un aumento de 8 puntos porcentuales
- Las aperturas de cuentas corrientes digitales aumentaron al 21% desde el 16%
- Las transacciones mensuales de pagos móviles crecieron un 23%
Alkami Technology (나스닥: ALKT)와 Cornerstone Advisors가 2025년 디지털 뱅킹 성과 지표 보고서를 발표했습니다. 이 보고서는 평균 자산 47억 달러 규모의 은행 및 신용조합 데이터를 분석했습니다. 여섯 번째 연례 보고서는 업계 전반에 걸친 디지털 뱅킹 성과의 균등화가 증가하고 있음을 보여주며, 전통적인 성과 등급에서 백분위 기반 벤치마킹 체계로 전환하고 있음을 밝혔습니다.
2024년 데이터의 주요 결과는 다음과 같습니다:
- 2022년 이후 실시간 채팅 지표를 제공하는 금융기관이 61% 증가
- 청구서 결제 채택률이 29%에서 35%로 증가
- P2P 결제 사용자가 디지털 뱅킹 사용자 중 34%에 도달, 8% 포인트 상승
- 디지털 당좌계좌 개설이 16%에서 21%로 증가
- 월간 모바일 결제 거래가 23% 증가
Alkami Technology (Nasdaq : ALKT) et Cornerstone Advisors ont publié le Rapport sur les Indicateurs de Performance de la Banque Digitale 2025, analysant les données de banques et coopératives de crédit avec un actif moyen de 4,7 milliards de dollars. Le sixième rapport annuel révèle une égalité croissante dans la performance bancaire digitale à travers le secteur, passant des niveaux de performance traditionnels à un cadre de référence basé sur les percentiles.
Les principales conclusions des données de 2024 montrent :
- Une croissance de 61 % des institutions financières fournissant des métriques de chat en direct depuis 2022
- L’adoption du paiement des factures est passée de 29 % à 35 %
- Les utilisateurs de paiements P2P ont atteint 34 % des utilisateurs de la banque digitale, en hausse de 8 points de pourcentage
- Les ouvertures de comptes chèques numériques ont augmenté de 16 % à 21 %
- Les transactions mensuelles de paiements mobiles ont augmenté de 23 %
Alkami Technology (Nasdaq: ALKT) und Cornerstone Advisors haben den Digital Banking Performance Metrics Report 2025 veröffentlicht, der Daten von Banken und Kreditgenossenschaften mit durchschnittlichen Vermögenswerten von 4,7 Milliarden US-Dollar analysiert. Der sechste Jahresbericht zeigt eine zunehmende Angleichung der digitalen Bankleistungen in der Branche und einen Wechsel von traditionellen Leistungsebenen zu einem benchmarking-basierten Framework auf Perzentilenbasis.
Wichtige Erkenntnisse aus den Daten von 2024 zeigen:
- 61 % Wachstum bei Finanzinstituten, die Live-Chat-Metriken seit 2022 bereitstellen
- Die Akzeptanz von Rechnungszahlungen stieg von 29 % auf 35 %
- P2P-Zahlungsnutzer erreichten 34 % der digitalen Banknutzer, ein Anstieg um 8 Prozentpunkte
- Digitale Girokontoeröffnungen stiegen von 16 % auf 21 %
- Monatliche mobile Zahlungstransaktionen nahmen um 23 % zu
- Significant growth in digital adoption metrics across all key services
- 23% increase in monthly mobile payment transactions
- J.D. Power certification for outstanding mobile banking platform in 2024 and 2025
- Digital checking account openings still represent only 21% of total openings, showing room for digital transformation
Analysis shows increasing parity in digital banking performance over the last six years
Now in its sixth year, the report equips banks and credit unions with critical intelligence to evaluate and benchmark their digital banking performance. This year's edition marks a significant evolution in the research analysis. While previous reports segmented financial institutions into performance tiers – high performers, middle performers, and lower performers – the 2025 report reveals a growing parity in digital performance across the industry. In response, the report is constructed with a percentile-based benchmarking framework, offering performance data by the 75th percentile, median, 25th percentile, and overall averages.
"The metrics in this report are intended to give executives perspective on the industry's—and their own—digital banking performance," said Ron Shevlin, chief research officer at Cornerstone Advisors. "Banks and credit unions are starting to see that digital is impacting bottom-line results beyond these metrics, and this report gives leadership the foundational data to build out their overall digital strategy cross-functionally," he continued.
Key findings from the report in the areas of digital features and utilization, digital investments, and digital banking operations include:
- Participating financial institutions providing metrics on live chat activity have grown
61% from 2022. - Average bill pay adoption increased in 2024, rising to
35% from29% in the previous two years. - Active person-to-person (P2P) payment users as a percentage of digital banking users saw strong growth in 2024, increasing 8 percentage points to
34% . - Digital checking account openings as a percentage of total checking account openings increased in 2024 to
21% from16% the previous year. - The average number of monthly transactions among consumers using their financial institution's mobile payment capabilities increased nearly
23% in 2024 from the previous year.
To join us for an exclusive webinar on April 30th at 12pm CT to dive deeper into the report's findings and insights, register here.
To learn more about The 2025 Digital Banking Performance Metrics Report, click here.
Alkami has been certified by J.D. Power in 2024 and 2025 for providing "An Outstanding Mobile Banking Platform Experience."1
About Alkami
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in
Media Relations Contacts
Vested
alkami@fullyvested.com
Marla Pieton
marla.pieton@alkami.com
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SOURCE Alkami Technology, Inc.
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