Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes

Rhea-AI Summary

Appian reports significant growth in AI adoption, with customer usage increasing 7.9x year-over-year for AI-powered document extraction. Currently, 70% of Appian Cloud customers are utilizing AI capabilities across their operations.

The company highlights success stories from diverse organizations:

• Acclaim Autism reduced patient intake time by 83% using AI for medical document processing
• Century Fire Protection cut invoice processing time by 36% and halved missed discounts
• Hitachi projects 20% reduction in operating expenses and 60% faster time-to-market
• Texas Department of Public Safety implemented AI chatbot for procurement processes
• University of South Florida deployed AI to enhance academic advising for 50,000 students

Appian emphasizes that AI's full potential is realized when embedded within business processes, providing governance and accountability while optimizing operations.

Positive

• Customer AI adoption increased 7.9x year-over-year
• 70% of Appian Cloud customers are already using AI services
• Multiple successful customer case studies showing tangible ROI (Acclaim Autism: 83% intake time reduction, Century Fire: 36% faster invoice processing)
• Hitachi partnership expected to achieve 20% reduction in operating expenses and 60% improvement in time-to-market
• Rapid implementation timeframes (3 weeks for Acclaim Autism, under 2 months for USF)
• Growing enterprise and government customer base including Hitachi and Texas Department of Public Safety

Negative

• None.

DENVER, April 29, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) is giving customers the power to have AI work directly in their business processes. As the Process Company, Appian believes better processes are the key to better business outcomes. AI makes the most impact when it operates within business processes, gaining purpose, governance, and accountability.

As the Process Company, Appian believes better processes are the key to better business outcomes.

Appian's customer AI adoption has increased 7.9x year-over-year to process more items through AI-powered document extraction. Additionally, 70% of Appian Cloud customers are already using AI — from AI assistance in process modeling to AI agents in advanced, integrated applications.

The latest product release lets customers embed AI in any interface to power their processes from within. Appian customers, including Acclaim Autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety, and the University of South Florida, are seeing transformative outcomes from this process-first approach.

Acclaim Autism treats children with Autism Spectrum Disorder. Their manual intake process left patients waiting up to six months for care. With Appian, they cut intake time by 83%. Acclaim Autism implemented Appian AI in just three weeks to extract diagnosis information from unstructured medical documents, ensuring accurate medical information is reflected to guarantee compliance and expedite the intake process. And because of Appian's private AI approach, they remain compliant with HIPAA and other privacy standards. Now, they are delivering faster care to patients in need.

Century Fire Protection had a team of people manually processing over thousands of invoices and order acknowledgements, causing them to frequently miss early payment discounts. Appian's Customer Success team built an accounts payable application that uses Appian AI to automatically classify documents and extract data. This new approach cut invoice processing time by 36% and reduced missed discounts by 50%.

As a multinational company with a diverse portfolio spanning digital systems, power, healthcare, and more, Hitachi recognized opportunities to optimize its internal processes. To further enhance data consolidation, cross-sell visibility, and the creation of compelling sales proposals, Hitachi partnered with Appian. Through this partnership, Hitachi ensures that their AI receives high-quality data while unifying systems, automating pipelines, and accelerating application development. The program is expected to achieve a 20% reduction in operating expenses, a 60% improvement in time-to-market, and increased sales productivity—modernizing sales operations through data informed by AI and process automation.

The Texas Department of Public Safety deployed a generative AI chatbot to streamline its procurement process. The Appian chatbot taps into internal data to give procurement officials instant access to regulatory information and guidance on state contracting procedures. By putting comprehensive procurement data at the fingertips of over 10,000 stakeholders, Appian AI gives the Texas DPS the efficiency it needs to serve the community.

The University of South Florida (USF) academic advisors use Appian AI to give students faster, more personalized support. Advisors query USF's data fabric through a generative AI chatbot that answers questions about student cases and generates meeting agendas, action plans, and follow-up emails. Appian AI saves advisors time in preparing for each 30-minute meeting, so they get that time back to connect with students. USF deployed Appian in under two months to advisors serving up to 50,000 students a year.

"AI is most powerful when it's embedded within processes, not operating in isolation," said Randy Guard, Chief Marketing Officer, Appian. "Our customers are proving that embedding AI agents within processes optimizes operations, enhances accuracy, and accelerates outcomes—unlocking AI's full potential in a governed, accountable way."

Process is more powerful with AI and AI is more powerful in a process. Learn more about how Appian customers are putting AI to work and driving process transformation.

About Appian

Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com. [Nasdaq: APPN]

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SOURCE Appian

FAQ

How much has Appian (APPN) increased its AI adoption in 2025?

According to the April 2025 press release, Appian's customer AI adoption has increased 7.9x year-over-year, with 70% of Appian Cloud customers already using AI for document extraction, process modeling, and integrated applications.

What cost savings did Century Fire Protection achieve using Appian's AI solutions?

Century Fire Protection achieved a 36% reduction in invoice processing time and reduced missed early payment discounts by 50% by implementing Appian's AI-powered accounts payable application.

How is Hitachi benefiting from Appian's AI integration in 2025?

Hitachi's partnership with Appian is expected to deliver 20% reduction in operating expenses, 60% improvement in time-to-market, and increased sales productivity through AI-informed data and process automation.

What efficiency gains did Acclaim Autism achieve with Appian's AI implementation?

Acclaim Autism reduced patient intake time by 83% by implementing Appian AI in just three weeks, while maintaining HIPAA compliance through Appian's private AI approach.

How is the University of South Florida using Appian's AI for student services?

USF deployed Appian AI in under two months to help academic advisors serve up to 50,000 students annually, using a generative AI chatbot to generate meeting agendas, action plans, and follow-up emails.