authID Announces Integration with ServiceNow to Deliver Secure, Frictionless Identity Verification & Authentication for Contact Centers
Rhea-AI Summary
authID (Nasdaq: AUID) announced an integration with ServiceNow on January 15, 2026 to provide biometric identity verification and authentication for contact centers. The integration targets more than 8,400 ServiceNow-powered contact centers globally and claims coverage of 85% of Fortune 500 customers for both consumer and workforce identities. authID Proof, Verified, and PrivacyKey integrate via ServiceNow UI Actions, enable SMS/email challenge flows, and can write verification records into ticket or user logs to create an audit trail. The integration is available in the ServiceNow Store.
Positive
- Integration reaches >8,400 ServiceNow-powered contact centers
- Claims coverage of 85% of Fortune 500 customers
- Supports both consumer and workforce identity verification
- Available now in the ServiceNow Store
- Enables SMS/email verification before high-risk transactions
- Writes verification details to ticket/user logs for audit trail
Negative
- None.
News Market Reaction
On the day this news was published, AUID gained 72.29%, reflecting a significant positive market reaction. Argus tracked a peak move of +110.4% during that session. Our momentum scanner triggered 58 alerts that day, indicating high trading interest and price volatility. This price movement added approximately $11M to the company's valuation, bringing the market cap to $26M at that time. Trading volume was exceptionally heavy at 1285.6x the daily average, suggesting very strong buying interest.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
Market Reality Check
Peers on Argus
AUID fell 0.75% while momentum scanner peers DVLT and BNAI showed upside moves of about 7.87% and 4.66%, suggesting stock-specific dynamics rather than a broad sector move.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Jan 08 | Fraud prevention deal | Positive | -1.9% | New workforce solutions client to address rising employment identity fraud. |
| Dec 04 | Customer deployment win | Positive | -2.5% | Biometric security selected for online education in correctional facilities. |
| Nov 24 | Direct offering close | Negative | -13.4% | Closing of ~$3.68M registered direct equity offering. |
| Nov 21 | Direct offering pricing | Negative | -21.6% | Pricing of ~$3.68M registered direct offering under S-3 shelf. |
| Nov 20 | AI partnership | Positive | +5.6% | Joining NVIDIA Connect to advance AI-driven biometric security. |
Recent history shows negative reactions to capital raises and mixed-to-negative reactions to partnership wins, with only one clearly positive partnership/AI announcement aligning with a price gain.
Over the last few months, authID has combined strategic partnerships with balance sheet-driven risk. In Nov 2025, it joined the NVIDIA Connect Program, which coincided with a 5.56% gain. However, two registered direct offerings later in Nov 2025 led to declines of 21.64% and 13.43%. More recently, customer wins in workforce fraud prevention and correctional education on Dec 4, 2025 and Jan 8, 2026 saw modest price drops, indicating the market has not yet rewarded these commercial updates.
Market Pulse Summary
The stock surged +72.3% in the session following this news. A strong positive reaction aligns with the strategic nature of this ServiceNow integration, which targets 8,400+ contact centers and 85% of the Fortune 500 that use the platform. Historically, authID saw selling pressure around equity offerings and mixed responses to commercial wins, so enthusiasm could later be tested by balance sheet needs or profit-taking. Investors often weighed customer traction against prior dilution and going-concern disclosures.
Key Terms
biometric identity authentication technical
ui actions technical
AI-generated analysis. Not financial advice.
New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact centers
Denver, CO, Jan. 15, 2026 (GLOBE NEWSWIRE) -- authID (Nasdaq: AUID), a leader in biometric identity authentication, today announced an integration with ServiceNow to securely verify identities at the contact center to protect accounts and reduce fraud. The collaboration enables authID to secure 8,400+ ServiceNow-powered contact centers globally, including
As a ServiceNow Build Partner, authID provides the integration for a secure, frictionless way for contact center associates to verify and authenticate the identity of the caller, enhancing trust at what has become a common digital attack vector. The authID ServiceNow integration is available in the ServiceNow Store.
authID’s ProofTM, VerifiedTM, and PrivacyKeyTM integrate with ServiceNow via its UI Actions, which make the ServiceNow Platform UI more interactive, customized, and specific to user activities, for both workforce and consumer use cases to prevent account takeover fraud at the help desk or call center. Now, contact center agents using ServiceNow can easily send SMS or email notifications to users to verify and authenticate their identity using authID Proof and Verified before making any changes to the account or completing high-risk, high-value transactions.
authID can write identity verification and authentication details to the ticket log, user log, or anywhere else within the ServiceNow platform to provide a proper audit trail confirming that the lawful user accessed their account.
“Digital identity verification at the contact center accelerates business transformation and ensures the highest degree of certainty that the agent is performing account updates on behalf of the trusted user,” said Rhon Daguro, CEO of authID. “Our integration with ServiceNow empowers its global customer base to protect user accounts while improving the user experience.”
The ServiceNow Partner Program rewards partners for their broad expertise and experience to drive opportunities, reach new markets, and deliver transformative outcomes for joint customers across the enterprise. As a Build partner, authID develops and distributes applications with the ServiceNow AI Platform, including tailored configurations and seamless integrations to enhance platform capabilities.
About authID Inc.
authID® (Nasdaq: AUID) ensures enterprises “Know Who's Behind the Device™” for every customer or employee login and transaction through its easy-to-integrate, patented, biometric identity platform. authID quickly and accurately verifies a user's identity, to enable only legit users. Leveraging a 1-in-1-billion False Positive Rate for the highest level of assurance, coupled with industry-leading speed and privacy-preserving technology, authID provides the most secure digital identity experience. Our IDX platform secures the distributed workforce of employees, contractors, and vendors, as well as bringing authorization and accountability for AI agents. By creating a biometric root of trust for each user, authID stops fraud at onboarding, prevents account takeover, detects and stops deepfakes, eliminates password risks and costs, and provides the fastest, frictionless, and most accurate user identity experience in the industry. For more information, please visit www.authID.ai.
ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Investor Relations Contacts
authID Investor Relations
investor-relations@authID.ai
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FAQ
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