authID Announces Integration with ServiceNow to Deliver Secure, Frictionless Identity Verification & Authentication for Contact Centers
authID (Nasdaq: AUID) announced an integration with ServiceNow on January 15, 2026 to provide biometric identity verification and authentication for contact centers.
Rhea-AI Summary
authID (Nasdaq: AUID) announced an integration with ServiceNow on January 15, 2026 to provide biometric identity verification and authentication for contact centers. The integration targets more than 8,400 ServiceNow-powered contact centers globally and claims coverage of 85% of Fortune 500 customers for both consumer and workforce identities. authID Proof, Verified, and PrivacyKey integrate via ServiceNow UI Actions, enable SMS/email challenge flows, and can write verification records into ticket or user logs to create an audit trail. The integration is available in the ServiceNow Store.
Positive
- Integration reaches >8,400 ServiceNow-powered contact centers
- Claims coverage of 85% of Fortune 500 customers
- Supports both consumer and workforce identity verification
- Available now in the ServiceNow Store
- Enables SMS/email verification before high-risk transactions
- Writes verification details to ticket/user logs for audit trail
Negative
- None.
Details
News Market Reaction – AUID
In the Jan 15 session, AUID gained 72.29%, reflecting a significant positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Key Figures
- ServiceNow contact centers
- 8,400+ centers
- ServiceNow-powered contact centers addressable by authID integration
- Fortune 500 coverage
- 85% of Fortune 500
- Portion of Fortune 500 using ServiceNow-powered contact centers
- Current price
- $0.9925
- Pre-news close vs 52-week range $0.84–$9.5836
- Market cap
- $15,070,181
- Equity value prior to ServiceNow integration announcement
Historical Context
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New workforce solutions client to address rising employment identity fraud.
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Biometric security selected for online education in correctional facilities.
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Closing of ~$3.68M registered direct equity offering.
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Pricing of ~$3.68M registered direct offering under S-3 shelf.
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Joining NVIDIA Connect to advance AI-driven biometric security.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Key Terms
biometric identity authentication technical
ui actions technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
New integration empowers organizations to protect accounts, reduce fraud, and enhance trust across ServiceNow-powered contact centers
Denver, CO, Jan. 15, 2026 (GLOBE NEWSWIRE) -- authID (Nasdaq: AUID), a leader in biometric identity authentication, today announced an integration with ServiceNow to securely verify identities at the contact center to protect accounts and reduce fraud. The collaboration enables authID to secure 8,400+ ServiceNow-powered contact centers globally, including
As a ServiceNow Build Partner, authID provides the integration for a secure, frictionless way for contact center associates to verify and authenticate the identity of the caller, enhancing trust at what has become a common digital attack vector. The authID ServiceNow integration is available in the ServiceNow Store.
authID’s ProofTM, VerifiedTM, and PrivacyKeyTM integrate with ServiceNow via its UI Actions, which make the ServiceNow Platform UI more interactive, customized, and specific to user activities, for both workforce and consumer use cases to prevent account takeover fraud at the help desk or call center. Now, contact center agents using ServiceNow can easily send SMS or email notifications to users to verify and authenticate their identity using authID Proof and Verified before making any changes to the account or completing high-risk, high-value transactions.
authID can write identity verification and authentication details to the ticket log, user log, or anywhere else within the ServiceNow platform to provide a proper audit trail confirming that the lawful user accessed their account.
“Digital identity verification at the contact center accelerates business transformation and ensures the highest degree of certainty that the agent is performing account updates on behalf of the trusted user,” said Rhon Daguro, CEO of authID. “Our integration with ServiceNow empowers its global customer base to protect user accounts while improving the user experience.”
The ServiceNow Partner Program rewards partners for their broad expertise and experience to drive opportunities, reach new markets, and deliver transformative outcomes for joint customers across the enterprise. As a Build partner, authID develops and distributes applications with the ServiceNow AI Platform, including tailored configurations and seamless integrations to enhance platform capabilities.
About authID Inc.
authID® (Nasdaq: AUID) ensures enterprises “Know Who's Behind the Device™” for every customer or employee login and transaction through its easy-to-integrate, patented, biometric identity platform. authID quickly and accurately verifies a user's identity, to enable only legit users. Leveraging a 1-in-1-billion False Positive Rate for the highest level of assurance, coupled with industry-leading speed and privacy-preserving technology, authID provides the most secure digital identity experience. Our IDX platform secures the distributed workforce of employees, contractors, and vendors, as well as bringing authorization and accountability for AI agents. By creating a biometric root of trust for each user, authID stops fraud at onboarding, prevents account takeover, detects and stops deepfakes, eliminates password risks and costs, and provides the fastest, frictionless, and most accurate user identity experience in the industry. For more information, please visit www.authID.ai.
ServiceNow, the ServiceNow logo, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Investor Relations Contacts
authID Investor Relations
investor-relations@authID.ai
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