Alibaba.com Officially Launches Alibaba Guaranteed: Making Global Sourcing as Simple as Online Shopping

Rhea-AI Summary

Alibaba.com has officially launched 'Alibaba Guaranteed,' a new service aimed at simplifying global sourcing for small and medium-sized enterprises (SMEs). This service offers fixed prices with shipping fees, promises dispatch within 72 hours, and guarantees delivery by the expected date. Buyers can also benefit from after-sales services like quick refunds and free local returns for defects. This initiative is aimed at addressing common concerns in cross-border sourcing, such as delivery time and logistics costs. With over 48 million SME buyers and 200,000 suppliers globally, Alibaba.com is set to redefine the fulfillment standard of B2B cross-border trade.

Positive

• Launch of 'Alibaba Guaranteed' aimed at simplifying global sourcing for SMEs.
• Fixed prices with shipping fees included.
• Guarantees dispatch within 72 hours and delivery by the expected date.
• Inclusion of after-sales services such as quick refunds and free local returns.
• Addresses major concerns in cross-border sourcing like delivery time and logistics costs.
• Alibaba.com serves over 48 million SME buyers and 200,000 suppliers globally.
• Enhanced ability for buyers to focus on products due to comprehensive service offerings including finance and after-sales support.

Negative

• Potential increased operational costs for Alibaba to manage fixed prices and quick dispatches.
• Risk of logistical challenges in meeting the 72-hour dispatch and guaranteed delivery times.
• Possible strain on Alibaba's resources to manage increased after-sales services and returns.

NEW YORK, June 6, 2024 /PRNewswire/ -- Alibaba.com, a leading platform for global business-to-business (B2B) e-commerce and part of Alibaba International Digital Commerce Group, today announced the official launch of Alibaba Guaranteed to help simplify global sourcing and provide a more flexible and reliable supply chain for small and medium-sized enterprises (SMEs) in the U.S. and beyond.

Alibaba.com now serves more than 48 million SMEs buyers, with more than 200,000 suppliers on its platform worldwide. Through Alibaba Guaranteed, buyers will be able to source with added confidence as the service offers products at fixed prices with shipping fees included, promises dispatch of goods within 72 hours, and guarantees delivery by the expected date. Buyers can also take advantage of after-sales services, such as quick money back for order issues and free local returns for defects.

Products sourced through this new solution will be fulfilled by Alibaba.com, providing buyers with order security. Additionally, the platform handles finance, such as escrow and payment terms, and after-sales services, allowing both buyers greater ability to focus on their products.

"Alibaba Guaranteed marks an exciting new chapter for SMEs and global sourcing as it will help to redefine the fulfillment standard of B2B cross-border trade," said Kuo Zhang, President of Alibaba.com. "Global sourcing can be a complex process with many moving parts, but Alibaba Guaranteed can help SMEs navigate it with greater ease. With much of the leg work being done for SMEs by the platform, cross-border trade can be as simple as purchasing a pair of shoes from your favorite retailer online."

This offering comes at a time when SMEs are increasingly looking for online sourcing solutions. In fact, a recent Alibaba.com survey showed that two-thirds (66%) of SMEs plan to increase their reliance on online global sourcing in 2024. However, delivery time, logistics costs and worries of not receiving products emerged as the top three main concerns for engaging in cross-border sourcing, with up to 22% of respondents ranking them as their top challenges. Alibaba Guaranteed was developed to help address concerns like these.

Alibaba.com remains dedicated to innovating across the sourcing and supply chain spaces to help SMEs expand and gain greater footing on the global e-commerce stage. Alibaba Guaranteed with fulfillment by Alibaba.com represents the latest upgrade furthering its support of businesses in the U.S. and across the globe.

For more information on Alibaba.com and Alibaba Guaranteed, please visit https://www.alibaba.com/.

About Alibaba.com
Launched in 1999 as Alibaba Group's first business, Alibaba.com is a leading platform for global business-to-business (B2B) e-commerce that serves buyers and suppliers from over 200 countries and regions around the world. It is engaged in services covering all aspects of commerce, including providing businesses with tools that help them reach a global audience for their products and helping buyers discover products, find suppliers and place orders online fast and efficiently. Alibaba.com is part of Alibaba International Digital Commerce Group.

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SOURCE Alibaba.com

FAQ

What is Alibaba Guaranteed?

Alibaba Guaranteed is a new service from Alibaba.com offering fixed prices with shipping fees included, dispatch within 72 hours, and guaranteed delivery by the expected date.

When was Alibaba Guaranteed launched?

Alibaba Guaranteed was officially launched on June 6, 2024.

How does Alibaba Guaranteed benefit SMEs?

Alibaba Guaranteed simplifies global sourcing for SMEs with fixed prices, quick dispatch, guaranteed delivery times, and after-sales services like quick refunds and free local returns.

How many SMEs and suppliers are on Alibaba.com?

Alibaba.com serves over 48 million SME buyers and has more than 200,000 suppliers globally.

What concerns does Alibaba Guaranteed address?

Alibaba Guaranteed addresses major concerns in cross-border sourcing such as delivery time, logistics costs, and the risk of not receiving products.