Bandwidth Expands 'Bring Your Own AI' Approach With Support for OpenAI's Realtime API To Power Advanced AI Voice Agents Using GPT Language Models
Bandwidth (NASDAQ: BAND) has announced support for OpenAI's Realtime API, enabling integration of GPT language models with their Communications Cloud. This enhancement allows enterprises to implement conversational AI voice agents through Bandwidth's edge infrastructure.
The company's flexible strategy now offers multiple integration pathways including pre-built integrations with platforms like Google Dialogflow and Cognigy, support for third-party applications, native AI features within cloud contact centers, and standards-based APIs. Bandwidth's owned-and-operated cloud communications network provides high fidelity, low latency, and intelligent routing for mission-critical voice calls.
Bandwidth (NASDAQ: BAND) ha annunciato il supporto per l’OpenAI Realtime API, consentendo l’integrazione dei modelli linguistici GPT con la sua Communications Cloud. Questa novità permette alle aziende di implementare agenti vocali AI conversazionali tramite l’infrastruttura edge di Bandwidth.
La strategia flessibile dell’azienda offre ora molteplici percorsi di integrazione, tra cui integrazioni predefinite con piattaforme come Google Dialogflow e Cognigy, supporto per applicazioni di terze parti, funzionalità AI native all’interno dei cloud contact center e API basate su standard. La rete di comunicazioni cloud di Bandwidth, di proprietà e gestita dall’azienda, garantisce alta fedeltà, bassa latenza e instradamento intelligente per chiamate vocali mission-critical.
Bandwidth (NASDAQ: BAND) ha anunciado el soporte para la API Realtime de OpenAI, permitiendo la integración de los modelos de lenguaje GPT con su Communications Cloud. Esta mejora permite a las empresas implementar agentes de voz con IA conversacional a través de la infraestructura perimetral de Bandwidth.
La estrategia flexible de la empresa ofrece ahora múltiples vías de integración, incluyendo integraciones preconstruidas con plataformas como Google Dialogflow y Cognigy, soporte para aplicaciones de terceros, funciones de IA nativas dentro de los centros de contacto en la nube y APIs basadas en estándares. La red de comunicaciones en la nube de Bandwidth, propia y operada, proporciona alta fidelidad, baja latencia e enrutamiento inteligente para llamadas de voz críticas.
Bandwidth (NASDAQ: BAND)가 OpenAI의 Realtime API를 지원한다고 발표했으며, 이를 통해 GPT 언어 모델을 회사의 Communications Cloud와 통합할 수 있습니다. 이 개선으로 기업은 Bandwidth의 에지 인프라를 통해 대화형 AI 음성 에이전트를 구현할 수 있습니다.
회사의 유연한 전략은 이제 Google Dialogflow 및 Cognigy와 같은 플랫폼과의 사전 구축된 통합, 제3자 애플리케이션에 대한 지원, 클라우드 컨택센터 내의 네이티브 AI 기능 및 표준 기반 API를 포함한 여러 통합 경로를 제공합니다. Bandwidth의 자체 운영 클라우드 커뮤니케이션 네트워크는 중요한 음성 통화에 대해 높은 충실도, 낮은 지연 및 스마트 라우팅을 제공합니다.
Bandwidth (NASDAQ : BAND) a annoncé le support de l’API Realtime d’OpenAI, permettant l’intégration des modèles linguistiques GPT avec son Communications Cloud. Cette amélioration permet aux entreprises de déployer des agents vocaux IA conversationnels via l’infrastructure edge de Bandwidth.
La stratégie flexible de l’entreprise offre désormais plusieurs modes d’intégration, y compris des intégrations préconstruites avec des plateformes comme Google Dialogflow et Cognigy, le support des applications tierces, des fonctionnalités IA natives dans les centres de contact cloud et des API conformes aux standards. Le réseau de communications cloud détenu et exploité par Bandwidth offre une grande fidélité, une faible latence et un routage intelligent pour les appels vocaux critiques.
Bandwidth (NASDAQ: BAND) hat die Unterstützung der OpenAI Realtime API angekündigt und ermöglicht so die Integration der GPT-Sprachmodelle mit der Communications Cloud. Diese Erweiterung erlaubt es Unternehmen, konversationale KI-Sprachagenten über die Edge-Infrastruktur von Bandwidth zu implementieren.
Die flexible Strategie des Unternehmens bietet nun mehrere Integrationspfade, darunter vorkonfigurierte Integrationen mit Plattformen wie Google Dialogflow und Cognigy, Unterstützung für Drittanbieter-Anwendungen, native KI-Funktionen in Cloud-Contact-Centern und standardsbasierte APIs. Das unternehmenseigene, betriebene Cloud-Kommunikationsnetz sorgt für hohe Treue, geringe Latenz und intelligentes Routing bei geschäftskritischen Sprachanrufen.
Bandwidth (بورصة ناسداك: BAND) أعلنت عن دعم واجهة OpenAI Realtime API، مما يتيح دمج نماذج GPT اللغوية مع Communications Cloud الخاصة بها. هذا التحسين يمكّن الشركات من تنفيذ وكلاء صوتيين يعملون بالذكاء الاصطناعي للمحادثة عبر البنية الطرفية لـ Bandwidth.
استراتيجيتها المرنة تقدم الآن مسارات تكامل متعددة، بما في ذلك التكاملات المسبقة البناء مع منصات مثل Google Dialogflow وCognigy، ودعم التطبيقات الطرفية، وميزات الذكاء الاصطناعي native داخل مراكز الاتصال السحابية، وواجهات برمجة تطبيقات قائمة على المعايير. شبكة Bandwidth السحابية المملوكة والمدارة تضمن دقة عالية، زمن استجابة منخفض وتوجيهًا ذكيًا للمكالمات الصوتية الحيوية.
Bandwidth（纳斯达克：BAND）宣布支持 OpenAI 的 Realtime API，使其 GPT 语言模型能够与 Communications Cloud 集成。这一改进使企业能够通过 Bandwidth 的边缘基础设施实现对话式人工智能语音代理。
公司灵活的战略现在提供多种集成路径，包括与 Google Dialogflow、Cognigy 等平台的 预构建集成、对第三方应用的支持、云联系人中心中的原生 AI 功能，以及符合标准的 API。Bandwidth 自有并运营的云通信网络在关键语音通话中提供高保真、低延迟和智能路由。
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Insights
Bandwidth's OpenAI integration strengthens its AI communication strategy, positioning it as an enterprise AI voice orchestration leader.
Bandwidth's announcement represents a strategic expansion of its enterprise communications capabilities by integrating OpenAI's Realtime API with its Communications Cloud infrastructure. This move significantly enhances the company's "Bring Your Own AI" approach by allowing customers to utilize GPT language models for conversational AI voice agents directly within Bandwidth's network.
The integration creates a key competitive advantage by offering enterprises flexibility through multiple integration pathways: pre-built connections with platforms like Google Dialogflow, support for industry-specific applications, compatibility with cloud contact center platforms, and now direct integration with OpenAI's advanced GPT models. This positions Bandwidth as an AI orchestration leader in enterprise communications.
What makes this particularly valuable is how Bandwidth leverages its owned-and-operated cloud communications network to deliver the high-fidelity, low-latency voice experiences necessary for effective AI interactions. Unlike competitors who might offer similar integrations but lack the infrastructure, Bandwidth combines advanced AI capabilities with enterprise-grade reliability and global reach.
This development aligns with the broader industry trend of embedding conversational AI into communication workflows while addressing the enterprise need for reliable, flexible implementation options. By embracing an open strategy rather than forcing customers into a single AI solution, Bandwidth enhances its value proposition as the connectivity layer between enterprise communications and advanced AI technologies like GPT.
- Integrates OpenAI's GPT language models with Bandwidth's owned-and-operated Communications Cloud
- Adds to multiple pathways for enterprises to bring their preferred conversational AI voice agents to Bandwidth's AI-ready edge infrastructure
The Realtime API integration is the newest addition to Bandwidth's open and flexible strategy, which gives enterprise IT teams the freedom to choose multiple pathways to build best-in-class AI applications into their communications stack. Customer options include pre-built integrations with leading conversational AI platforms like Google Dialogflow and Cognigy, support for third-party applications across industries and use cases using Bandwidth's programmable voice API, support for native AI features within cloud contact center platforms, and support for standards-based APIs like OpenAI's Realtime API that let enterprises bring their own conversational AI into Bandwidth's edge infrastructure. Combined with Bandwidth's owned-and-operated cloud communications network with global reach, customers gain a unique advantage: the ability to run conversational AI applications with the high fidelity, low latency and intelligent routing that mission-critical voice calls require to be successful.
"Enterprises can now deploy AI voice agents powered by the technology behind ChatGPT, with the reliability and global scale of our Communications Cloud," said John Bell, Bandwidth's Chief Product Officer. "By offering many different options to integrate conversational AI, Bandwidth is becoming the AI orchestration leader for the global enterprise."
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About Bandwidth Inc.
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging and emergency services. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers–including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9–as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health. As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day. For more information, visit Bandwidth.com.
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