BPAS Earns Top Spots in NAPA Advisor Choice Awards

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BPAS, a subsidiary of Community Bank System (NYSE:CBU), has secured top recognition in the 2025 NAPA Advisors' Choice Awards for the fourth consecutive year. The company achieved Top 5 rankings in six categories across mid- and large-market segments, including Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials, and Retirement Income.

BPAS serves as a comprehensive provider of retirement plans, benefit plans, fund administration, and collective investment trusts. The company's integrated service model has demonstrated impressive results, with 97% client satisfaction and 45% time savings compared to previous administrators. Their dedicated service approach includes providing each client with a credentialed plan consultant, regardless of plan size.

[ "Achieved Top 5 rankings in six NAPA Advisors' Choice Award categories", "97% client satisfaction rating demonstrates strong service quality", "45% administrative time savings for clients compared to previous providers", "Fourth consecutive year of NAPA recognition indicates consistent performance" ]

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UTICA, N.Y., Sept. 10, 2025 /PRNewswire/ -- BPAS, a leading national provider of retirement plans, benefit plans, fund administration, and collective investment trusts, has once again earned top recognition among the National Association of Plan Advisors (NAPA) Advisors' Choice Awards marking the fourth consecutive year of distinction.

Launched in 2021, the Advisors' Choice Awards honor the nation's top recordkeepers across market segment and service categories. According to NAPA, "Advisors work with a variety of recordkeepers in support of plans of all sizes and complexities. As such, they are extraordinarily well positioned to compare and evaluate the strengths (and weaknesses) of this critical service — and their collective opinion matters."

In 2025, Advisors ranked BPAS among the Top 5 Recordkeepers in six categories across the mid- and large-market segments:

• Advisor Support
• Participant Statement
• Education Materials
• Regulatory Support
• Staff Credentials
• Retirement Income

"We spend time throughout the year working on our overall value proposition, so the NAPA Advisors' Choice awards are basically a 'drum roll moment' for firms like BPAS," said Paul Neveu, BPAS CEO. "This year, we were thrilled to receive six awards in the mid and large segments of the marketplace -- plans of $10 to $250 million. Since BPAS has always had a focus on large and complicated plans and clients with sophisticated HR teams, this news is truly gratifying. We'll keep working on technology and all the things that enhance life for clients -- single-point-of contact service; simplifying life for Human Resources; a conflict-free approach; and strong, accountable relationships. It is the BPAS mantra. We are so honored to be recognized by Advisors and Corporate Trustees who work with us each day and know our firm and people so well."

BPAS delivers a comprehensive, fully bundled solution – serving as recordkeeper, administrator, custodian, and clearing firm. Each client is supported by a dedicated, credentialed plan consultant, regardless of plan size. This exclusive model streamlines administration, eliminates the need for multiple providers, and helps clients save time and reduce complexity. Client surveys show a 97% satisfaction rating and a 45% time savings compared to previous administrators.

"These results underscore what matters most in our business: strong relationships built on expertise, reliability, and flexibility," said Elizabeth Kaido, Senior Vice President of Sales and Relationship Management at BPAS. "We're proud to serve plans of every size and type, and we remain focused on delivering the long-term partnership and industry-leading service that advisors and clients can depend on."

About BPAS
BPAS is a national provider of retirement plans, benefit plans, fund administration, and institutional trust services. Since 1973, we've made it our mission to simplify the complicated by delivering benefit-plan services that solve client challenges without the need to engage multiple providers. We support more than 6,100 plans, $110 billion in trust assets, $1.3 trillion in fund administration, and 910,000 participants in partnership with advisors, trustees, and financial professionals across the nation.

The BPAS family of services includes Workplace Retirement Plans, Actuarial & Pension, Health Benefits Consulting, IRA, VEBA/115 Trusts, Health & Welfare Plans, Fiduciary, Collective Investment Funds, Fund Administration, Institutional Trust, and Advisor Coaching.

BPAS is a wholly owned subsidiary of Community Financial System, Inc. (CFSI, NYSE: CBU).

Media Contact:
Stephanie Salanger | CFSI Director of Communications
(315) 299-2947 ext.22947 | stephanie.salanger@cbna.com

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SOURCE BPAS Inc

FAQ

What awards did BPAS (CBU) receive in the 2025 NAPA Advisors' Choice Awards?

BPAS received Top 5 rankings in six categories including Advisor Support, Participant Statement, Education Materials, Regulatory Support, Staff Credentials, and Retirement Income for mid- and large-market segments.

What is BPAS's client satisfaction rate in 2025?

BPAS reports a 97% client satisfaction rating and provides 45% time savings compared to previous administrators.

How does BPAS's service model work for retirement plans?

BPAS delivers a comprehensive, fully bundled solution serving as recordkeeper, administrator, custodian, and clearing firm, with each client receiving a dedicated, credentialed plan consultant regardless of plan size.

How many consecutive years has BPAS received NAPA recognition?

BPAS has received NAPA recognition for four consecutive years, demonstrating consistent excellence in retirement plan services.

What market segments does BPAS serve in retirement plans?

BPAS serves plans ranging from $10 to $250 million in the mid- and large-market segments, focusing on large and complicated plans with sophisticated HR teams.