CI&T and Ford Leverage AI to Optimize Warehouse Management Across South America

Key Terms

artificial intelligence technical

Artificial intelligence is the ability of computers and machines to perform tasks that typically require human thinking, such as understanding language, recognizing patterns, or making decisions. For investors, it matters because AI can enhance efficiency, uncover new insights, and enable smarter strategies, potentially impacting the value and performance of companies that develop or utilize this technology.

genai technical

Generative AI (genai) is a type of artificial intelligence designed to create new content, such as text, images, or music, that resembles human-produced work. It matters to investors because it has the potential to transform industries by automating tasks, enhancing creativity, and enabling new products and services, which can influence company performance and market opportunities.

llm technical

A large language model (LLM) is an advanced computer system trained on vast amounts of written text to understand and generate human-like language, similar to a very fast, well-read assistant that can summarize documents, draft messages, or answer questions. Investors care because LLMs can speed up research, automate customer support, and reduce costs, while also creating new product opportunities and risks around accuracy, bias, and regulatory oversight that can affect a company’s performance.

NEW YORK--(BUSINESS WIRE)-- CI&T (NYSE:CINT), a global partner in tech-integrated business solutions, and Ford, successfully completed the expansion of Wings, its parts and warehouse management platform, across South America in record time. By embedding artificial intelligence across every phase of the project, the companies reduced the delivery timeline by two months and significantly improved the precision of new feature development, ensuring the solution met the needs of the local market.

CI&T supported the adaptation of the Wings platform to ensure compliance with the tax regulations of nine warehouses across the region and accelerated team upskilling on a legacy system with more than 550,000 lines of code. With an aggressive delivery timeline, CI&T structured three dedicated teams that combined development and continuous support. This collaboration model ensured operational stability while new functionalities were implemented.

“When we looked for a partner to help us deliver a major initiative, we didn’t want to simply hire highly qualified talent, that would have been the simplest, and probably the wrong, approach. With CI&T, we built the concept of a single, integrated team: people open to innovation and committed to constant experimentation in the use of AI. This balance moved us out of inertia and opened new possibilities for what we could achieve,” says Wellyson Bianchini, IT Manager at Ford.

The use of GenAI through CI&T FLOW, CI&T's AI management system, combined with Ford’s proprietary LLM, among other tools, enabled the team to anticipate insights, consolidate critical information quickly, and adapt the platform to local requirements with greater agility and accuracy. Throughout the project, more than 4,800 minutes of meetings were analyzed and 50,000 lines of transcripts were processed, enabling faster knowledge transfer, clearer decision-making, and greater coherence across development phases.

"This is a clear example of how we combine business immersion, cutting-edge technology, and artificial intelligence to accelerate critical processes involving considerable data volumes," said Jean Frank, Senior Manager at CI&T. "More than just delivering a project, we were able to support Ford in transforming its logistics operation with speed and precision, directly impacting efficiency across the region."

To read more about CI&T’s work with Ford, please visit here.

About CI&T

CI&T (NYSE: CINT) is a global partner in tech-integrated business solutions for 100+ large enterprises and fast-growth clients. With a 30-year track record of helping clients navigate change, CI&T delivers accelerated business impact through deep expertise across AI, strategy, customer experience, software development, cloud services, data, and more. CI&T’s proprietary AI management system, CI&T FLOW, boosts team productivity, ensuring fast, efficient, and scalable delivery of world-class solutions. The company operates globally, supported by over 8,000 professionals across 10 countries.

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Source: CI&T Inc.