Concentrix Releases Independent Survey Results: Enterprise Priorities and Generative AI Adoption
Concentrix (NASDAQ: CNXC) has released findings from an Everest Group survey of over 450 enterprise leaders worldwide, revealing key insights about enterprise priorities and generative AI adoption. The survey highlights that companies are focusing on intelligent transformation and AI-human collaboration rather than just cost-cutting.
Key findings include: 1) Technology implementation, modernization, and AI/analytics are top priorities ahead of cost reduction, 2) Enterprises are increasing outsourcing and generative AI budgets over the next 2-3 years, 3) AI is seen as complementing rather than replacing human roles, 4) Companies prefer partners offering end-to-end transformation capabilities, and 5) Concentrix is considered alongside major IT services providers for generative AI transformation initiatives.
Concentrix (NASDAQ: CNXC) ha pubblicato i risultati di un sondaggio condotto da Everest Group su oltre 450 leader aziendali a livello globale, rivelando importanti informazioni sulle priorità delle imprese e sull'adozione dell'intelligenza artificiale generativa. Il sondaggio evidenzia che le aziende si concentrano sulla trasformazione intelligente e sulla collaborazione tra uomo e IA, più che sulla semplice riduzione dei costi.
I principali risultati includono: 1) l'implementazione tecnologica, la modernizzazione e l'IA/analitica sono priorità principali rispetto al taglio dei costi, 2) le imprese aumenteranno l'outsourcing e i budget per l'IA generativa nei prossimi 2-3 anni, 3) l'IA è vista come un complemento e non un sostituto del ruolo umano, 4) le aziende preferiscono partner che offrano capacità di trasformazione end-to-end, e 5) Concentrix è considerata insieme ai principali fornitori di servizi IT per iniziative di trasformazione con IA generativa.
Concentrix (NASDAQ: CNXC) ha dado a conocer los resultados de una encuesta realizada por Everest Group a más de 450 líderes empresariales en todo el mundo, revelando información clave sobre las prioridades empresariales y la adopción de la inteligencia artificial generativa. La encuesta destaca que las empresas se están enfocando en la transformación inteligente y la colaboración entre humanos e IA, en lugar de solo en la reducción de costos.
Los hallazgos principales incluyen: 1) La implementación tecnológica, modernización y IA/analítica son prioridades principales por encima de la reducción de costos, 2) Las empresas aumentarán la externalización y los presupuestos para IA generativa en los próximos 2-3 años, 3) La IA se considera un complemento y no un reemplazo de los roles humanos, 4) Las empresas prefieren socios que ofrezcan capacidades de transformación de extremo a extremo, y 5) Concentrix es considerada junto a los principales proveedores de servicios de TI para iniciativas de transformación con IA generativa.
Concentrix (NASDAQ: CNXC)는 전 세계 450명 이상의 기업 리더를 대상으로 한 Everest Group 설문조사 결과를 발표하며, 기업 우선순위와 생성형 AI 도입에 관한 주요 인사이트를 공개했습니다. 설문조사 결과 기업들이 단순한 비용 절감보다 지능형 전환과 AI-인간 협업에 중점을 두고 있음을 보여줍니다.
주요 결과는 다음과 같습니다: 1) 기술 도입, 현대화, AI/분석이 비용 절감보다 우선순위로 꼽힘, 2) 향후 2-3년간 기업들이 아웃소싱과 생성형 AI 예산을 확대할 예정, 3) AI는 인간 역할을 대체하기보다는 보완하는 것으로 인식, 4) 기업들은 종합적 전환 역량을 제공하는 파트너를 선호, 5) Concentrix는 주요 IT 서비스 제공업체들과 함께 생성형 AI 전환 이니셔티브의 후보로 평가됨.
Concentrix (NASDAQ : CNXC) a publié les résultats d'une enquête menée par Everest Group auprès de plus de 450 dirigeants d'entreprises dans le monde, révélant des informations clés sur les priorités des entreprises et l'adoption de l'IA générative. L'enquête souligne que les entreprises se concentrent sur la transformation intelligente et la collaboration entre l'IA et l'humain plutôt que sur la simple réduction des coûts.
Les principaux résultats sont : 1) La mise en œuvre technologique, la modernisation et l'IA/analytique sont des priorités majeures devant la réduction des coûts, 2) Les entreprises prévoient d'augmenter leurs budgets d'externalisation et d'IA générative sur les 2-3 prochaines années, 3) L'IA est perçue comme un complément et non un remplacement des rôles humains, 4) Les entreprises préfèrent des partenaires offrant des capacités de transformation de bout en bout, et 5) Concentrix est considérée aux côtés des principaux fournisseurs de services informatiques pour les initiatives de transformation en IA générative.
Concentrix (NASDAQ: CNXC) hat die Ergebnisse einer Umfrage des Everest Group unter mehr als 450 Führungskräften weltweit veröffentlicht, die wichtige Einblicke in die Prioritäten von Unternehmen und die Einführung generativer KI bietet. Die Umfrage zeigt, dass Unternehmen sich auf intelligente Transformation und die Zusammenarbeit von Mensch und KI konzentrieren, statt nur auf Kostensenkungen.
Wesentliche Erkenntnisse sind: 1) Technologische Implementierung, Modernisierung und KI/Analytics haben Vorrang vor Kostensenkungen, 2) Unternehmen erhöhen in den nächsten 2-3 Jahren ihre Budgets für Outsourcing und generative KI, 3) KI wird als Ergänzung und nicht als Ersatz menschlicher Rollen gesehen, 4) Unternehmen bevorzugen Partner, die End-to-End-Transformationsfähigkeiten bieten, und 5) Concentrix wird neben großen IT-Dienstleistern für Initiativen zur generativen KI-Transformation in Betracht gezogen.
- Concentrix is being considered alongside major IT and AI tech providers for generative AI transformation initiatives
- Survey indicates increased enterprise budgets for outsourcing and generative AI over next 2-3 years
- Company's positioning as end-to-end transformation partner aligns with enterprise preferences
- None.
Survey upends legacy thinking, with projected increases in outsourcing budgets; Blended AI-human models remain the dominant solution of choice.
NEWARK, Calif., May 15, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today released findings from an independent survey conducted by the Everest Group of over 450 enterprise leaders from around the world and across sectors. The survey explores emerging enterprise priorities in today’s rapidly changing environment, how companies are thinking about leveraging generative AI, the partners they choose, and how they plan to invest.
The results suggest that instead of playing defense with prioritization on cost-cutting and compliance, companies are going on the offense — focusing on intelligent transformation, using AI to fuel innovation, modernize tech stacks, and reimagine customer experiences for their brands. As pressure mounts from rising market competition and increasing customer expectations, the research underscores a clear focus: value creation and AI-human collaboration are now central to enterprise strategy, particularly in key sectors like Banking and Financial Services, Insurance, Healthcare and Technology, and across all geographies.
Top 5 notable findings and insights:
- Technology implementation, modernization, and leveraging AI/analytics and enhancing customer experience are top enterprise priorities, ahead of cost reduction and productivity, driven by rapid advancements in technology and more demanding customer expectations.
- Enterprises are prioritizing net new outsourcing and generative AI budget allocations over the next two to three years, signaling a shift toward investment in long-term transformation rather than short-term efficiency gains.
- Role augmentation remains the dominant workforce strategy, with the view that generative AI will complement rather than displace roles, reinforcing the value of blended AI-human models.
- Enterprises value partners who offer end-to-end transformation capabilities, especially those who can operationalize customer-centric goals with scale and governance.
- Concentrix is considered as frequently as several IT services and AI tech software providers for enterprises seeking partners to design and build their generative AI transformation initiatives, higher than any other CX player.
“Enterprises are valuing proven execution models that de-risk transformation and accelerate time to value. Providers that lead with scalable transformation, integration-first design and domain-aligned delivery will be best positioned to win enterprise partnerships,” said David Rickard, Partner, Everest Group.
"The results of this study reinforce our confidence that Concentrix is well positioned as the go-to partner for intelligent transformation. Our investments in leading technology, deep expertise, and our fully integrated end-to-end capabilities uniquely position us to serve our clients as leaders in their markets today, and well into the future," said Chris Caldwell, President and CEO, Concentrix.
Ready to explore further? Access the whitepaper The Age of Intelligent Transformation: The Get It Done Era of AI
About the Survey
The blind survey, conducted in H1 2025 by the Everest Group, a leading research firm, captures perspectives from 450+ enterprise leaders across North America, Europe, Latin America, and APAC who are actively engaged with generative AI planning and design, piloting, and implementation. Respondents span a range of industries, including Banking and Financial Services, Healthcare, Insurance, Retail/E-commerce, Technology, Telecom and Media, and Travel. Functional responsibility includes Customer Experience, Data and Analytics, Finance, HR, Marketing, Operations, Product Development, and Technology and Innovation, reflecting the cross-functional nature of AI adoption. All enterprises surveyed have annual revenues of US
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
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