Crexendo and Dubber Partner to Enable Secure, Compliant Voice Recording and AI-Powered Business Insights

Rhea-AI Summary

Crexendo (NASDAQ:CXDO) announced on October 21, 2025 a partnership with Dubber to integrate Dubber's multi-channel compliant voice recording and AI conversation intelligence into Crexendo's NetSapiens platform.

The integration lets Crexendo licensees offer secure call recording across mobile, voice, messaging, and video, plus AI-powered insights for analysis, compliance, customer experience, retention, and new revenue opportunities. Crexendo cited a global customer base of over 6 million end users and will share more at its annual User Group Meeting in Miami in late October.

Insights

Cloud communications strategist

Crexendo adds Dubber integration to enable compliant call capture and AI insights for its NetSapiens platform.

Crexendo's addition of Dubber as an integration partner extends NetSapiens with multi‑channel compliant recording and conversation AI, enabling licensees to offer recording, search, and analytics across voice, mobile, messaging, and video in one place. The business mechanism is straightforward: platform licensees can resell or bundle Dubber services to their customers, creating a route to incremental service revenue without building recording or AI tech internally.

Dependencies and risks include the pace and quality of technical integration, commercial terms with Dubber, and actual adoption by Crexendo's partners and their customers. The announcement cites a user base of over 6 million end users globally, but it includes no pricing, revenue share, or contract scale details, so measurable financial impact remains unquantified.

Watch for three concrete items in the near term: published integration details and pricing, customer pilot results presented at the annual User Group Meeting in late October, and any metrics Crexendo discloses on uptake or revenue contribution in subsequent updates. Expect clear signals within one to two quarters after integration rollout.

PHOENIX, AZ, AZ / ACCESS Newswire / October 21, 2025 / Crexendo^®, Inc. (NASDAQ:CXDO), an award-winning software technology company that is a premier provider of cloud communication platform software and unified communication as a service (UCaaS) offerings, including voice, video, contact center, and managed IT services tailored to businesses of all sizes, today announced that the company has added Dubber, a leading provider of multi-channel compliant voice recording and powerful AI insight solutions, as an Integration Partner into Crexendo's NetSapiens Platform ecosystem.

Crexendo's partnership with Dubber enables Crexendo platform licensees to offer secure, compliant call recording with Dubber's own AI-powered solutions to their customers, unlocking additional revenue opportunities. Adding Dubber's multi-channel voice recording and advanced conversation AI technology into the Crexendo platform allows end users to capture conversations across mobile, voice, messaging, and video all in one location for seamless access, analysis, and regulatory compliance across any industry. Dubber's AI-powered conversation intelligence transforms every captured interaction into actionable insights that not only streamline business processes and surface key customer issues, but also deliver measurable improvements in customer experience, retention, and revenue growth.

"I'm thrilled about our partnership with Dubber, and the innovations in our platform to come as a result." said Jeff Korn, Chairman and CEO of Crexendo. "The Crexendo platform is continually evolving with the integration of the latest cloud communications technology. With Dubber's advanced solutions integrated with the NetSapiens Platform, our licensees gain access to a suite of conversation capture and analysis tools they can offer their customers to increase revenue. The addition of secure, compliant call recording and AI-driven data insights brings real business value to our customer base of over 6 million end users globally. Incorporating new innovations like these into our platform continues to rapidly increase AI adoption by businesses of all sizes."

Matthew Bellizia CEO and Managing Director of Dubber says, "Crexendo customers will now have access to not only our compliant call recording but also to a wide range of AI-powered products that drive immediate business outcomes, from helping sales teams identify areas for improvement, to driving customer retention by addressing key complaints, and all while supporting a compliant HR environment. We are excited by the partnership and working closely together with Crexendo to achieve mutual success for our businesses and end user customers".

Crexendo will share additional information on the Dubber partnership and the EVP Program at their annual User Group Meeting (UGM), taking place in Miami in late October, where the industry's leading service providers and technology partners come together to shape the future of cloud communications.

Through the Crexendo EVP Ecosystem, service providers gain access to industry-leading partners who drive innovation and reinforce flexibility, reliability, and growth. By uniting solutions that complement Crexendo's portfolio, the program empowers providers to deliver greater customer value while accelerating success in competitive markets. With every addition to the EVP Ecosystem, Crexendo continues to raise the standard for innovation and provider choice.

About Crexendo
Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform and services, video collaboration and managed IT services tailored to businesses of all sizes. Our solutions currently support over six million end users globally, through our extensive global network of over 235 cloud communication platform software subscribers and our direct retail offering. For more information, please visit www.crexendo.com.

About Dubber
Dubber is a global leader in conversation intelligence and unified call recording, offering innovative, cloud-native solutions that transform voice data into actionable insights. Over the years Dubber has expanded its reach through partnerships with major communication service providers and enterprises worldwide. Its proprietary AI-driven platform captures, stores, and analyses conversations, delivering unparalleled value through enhanced compliance, customer experience, and business intelligence. Today, Dubber continues to innovate, empowering organizations to unlock the potential of their voice data and drive transformative outcomes across industries.

Safe Harbor Statement
This press release contains forward-looking statements. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor'' for such forward-looking statements. The words, "believe,'' "expect,'' "anticipate,'' "estimate," "will'' and other similar statements of expectation identify forward-looking statements. Specific forward-looking statements in this press release include information about Crexendo (i) enabling platform licensees to offer secure, compliant call recording with actionable intelligence insights to their customers, and unlocking additional revenue opportunities; (ii) allowing end users to capture conversations across mobile, voice, messaging, and video in one location for seamless access, analysis, and regulatory compliance by incorporating Dubber's multi-channel voice recording and conversation AI technology into the Crexendo platform; (iii) being thrilled about the innovations in our platform to come as a result of our partnership with Dubber; (iv) platform continually evolving with the integration of the latest cloud communications technology; (v) platform licensees gaining access to a suite of conversation capture and analysis tools they can offer their customers to increase revenue; (vi) adding secure, compliant call recording and AI-driven data insights bringing real business value to our customer base of over 6 million end users; (vii) incorporating new innovations into our platform continuing to rapidly increase AI adoption by businesses of all sizes; (viii) customers having access to not only Dubber's compliant call recording but also a wide range of AI products that drive real business outcomes, ranging from identifying areas where their sales teams can improve, to driving customer retention by addressing key complaints, while ensuring a compliant HR environment; (ix) sharing additional information on the Dubber partnership and the EVP Program at their annual User Group Meeting (UGM), taking place in Miami in late October, where the industry's leading service providers and technology partners come together to shape the future of cloud communications; (x) service providers gaining access to industry-leading partners who drive innovation and reinforce flexibility, reliability, and growth through the Crexendo EVP Ecosystem; (xi) EVP program empowering providers to deliver greater customer value while accelerating success in competitive markets by uniting solutions that complement Crexendo's portfolio; (xii) continuing to raise the standard for innovation and provider choice with every addition to the EVP Ecosystem.

For a more detailed discussion of risk factors that may affect Crexendo's operations and results, please refer to the company's Form 10-K for the year ended December 31, 2024, and Form 10-Qs as filed with the SEC. These forward-looking statements speak only as of the date on which such statements are made, and the company undertakes no obligation to update such forward-looking statements, except as required by law.

Crexendo Contact:
Doug Gaylor
President and Chief Operating Officer
dgaylor@crexendo.com
602-732-7990

SOURCE: Crexendo, Inc.

View the original press release on ACCESS Newswire

FAQ

What did Crexendo (CXDO) announce on October 21, 2025 regarding Dubber?

Crexendo announced a partnership to integrate Dubber's multi-channel compliant voice recording and AI conversation intelligence into the NetSapiens platform.

How will the Dubber integration affect Crexendo licensees and customers (CXDO)?

Licensees can offer secure, compliant call recording across mobile, voice, messaging, and video plus AI insights for analysis and compliance.

Does the Crexendo and Dubber partnership target regulatory compliance and conversation analytics for CXDO users?

Yes; the integration is described as enabling regulatory compliance and AI-powered conversation intelligence for business insights.

How many end users does Crexendo say it serves ahead of the Dubber integration (CXDO)?

Crexendo cited a customer base of over 6 million end users globally.

When and where will Crexendo share additional details about the Dubber partnership (CXDO)?

Crexendo said it will share additional information at its annual User Group Meeting in Miami in late October.

What immediate business outcomes does Dubber say its AI products provide for Crexendo customers (CXDO)?

Dubber said its AI products help identify sales improvement areas, address customer complaints to improve retention, and support compliant HR environments.