Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM) has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Content Marketing Platforms for the sixth consecutive year. The company's unified customer experience management platform provides AI-based tools for marketing teams across 30+ digital channels.

Sprinklr Marketing enables organizations to execute campaigns, analyze performance, mitigate risk, and optimize content. The platform is particularly notable for organizations managing multiple brands, teams, and geographies. According to a Gartner Peer Insights review, the platform offers powerful cross-channel management capabilities, robust analytics, and responsive customer support.

Sprinklr (NYSE: CXM) has been recognized as a Strong Performer in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. The evaluation, which assessed 10 vendors across current offering, strategy, and customer feedback categories, highlighted Sprinklr's broad modern platform and digital-first approach to customer service.

According to Forrester's analysis, Sprinklr's vision centers on proactive care, digital experiences, and AI-driven solutions. The company's system architecture has enabled rapid growth in both size and service breadth, facilitating quick functionality additions to keep pace with market changes, particularly in implementing innovative GenAI and LLM applications in customer service systems.

Sprinklr CEO Rory Read emphasized this recognition as a important milestone in their journey toward market leadership and disruption, highlighting their commitment to customer success in CX efforts and business value realization.

Sprinklr (NYSE: CXM) has appointed Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to CEO Rory Read and lead the company's global IT, enterprise security, and data infrastructure and analytics strategy.

Macwan brings over 30 years of experience and previously served as CIO and CISO at Vonage Holdings Corp. His prior roles include Senior VP and CTO at NBCUniversal Media Labs and VP positions at AT&T.

The appointment aims to strengthen Sprinklr's security posture, accelerate market position, and enhance operational resilience. Macwan will focus on delivering hardened, best-in-class products and supporting the company's vision of making every customer experience extraordinary through its AI-native platform.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced the launch of a local data hosting solution in Germany through Google Cloud. This strategic move aims to strengthen the company's presence in the DACH region and across Europe.

The initiative supports Sprinklr's commitment to enterprise governance, data security, and compliance while serving leading regional brands across various sectors including telecommunications, retail, financial services, and travel & hospitality. The German data hosting will be supported by Sprinklr's global support teams, technical resources, and sub-processors.

Sprinklr (NYSE: CXM) reported its Q4 and full year fiscal 2025 results, with Q4 total revenue reaching $202.5 million, up 4% year-over-year, and subscription revenue of $182.1 million, up 3%. The company achieved Q4 net cash from operations of $5.4 million and free cash flow of $1.5 million.

Key highlights include:

• 149 customers contributing $1 million+, up 18% year-over-year
• Q4 GAAP operating income of $10.5 million with 5% margin
• Recognition of $87.1 million non-cash tax benefit

For FY2025, total revenue was $796.4 million, up 9% year-over-year. The company provided FY2026 guidance projecting total revenue between $821.5-823.5 million and subscription revenue between $741-743 million.

Sprinklr (NYSE: CXM), the unified customer experience management platform, has announced it will release its fourth quarter and full year fiscal 2025 financial results before market open on March 12, 2025. The company will host a conference call to discuss the results at 8:30 am ET on the same day.

The earnings press release will be available on Sprinklr's Investor Relations website. Interested parties can access the live webcast through the company's IR website or join via phone by dialing (877) 459-3955 (domestic) or (201) 689-8588 (international) using conference ID 13751827. A replay will be available on the website following the call.

Sprinklr (NYSE: CXM) announced a new integration with Bluesky for insights and content publishing. The partnership enables Sprinklr customers to engage with Bluesky's rapidly growing user base, which expanded from 3 million invite-only users in February 2024 to over 30 million users within a year.

Through this API integration, customers can now create and publish content to Bluesky through Sprinklr's platform, include Bluesky data in social listening dashboards, and track broader analytics to inform business strategy. The integration aims to help enterprises engage meaningfully with Bluesky's highly engaged community and gain valuable insights for their brand strategies.

Sprinklr (NYSE: CXM) has announced two key appointments to its Board of Directors, effective January 29, 2025. Jan R. Hauser, a former PwC partner and GE executive, and Stephen M. Ward, former CEO of Lenovo Group , have joined the board.

Hauser will join the Audit Committee and assume the role of Chair on March 31, 2025, following Ed Gillis's stepping down from this position. Gillis, who has served since November 2015, will completely exit the board on June 12, 2025. Ward will serve on the Compensation Committee.

Hauser brings over 35 years of experience in complex business transactions and previously served as VP and Chief Accounting Officer at GE. Ward, who led Lenovo during IBM's PC division acquisition, brings extensive technology leadership experience and currently serves on the boards of C3.ai and Carpenter Technology

Sprinklr (NYSE: CXM) has appointed Joy Corso as Chief Administrative Officer, effective immediately. Reporting to CEO Rory Read, Corso will lead both Marketing and Culture & Talent organizations, focusing on strengthening market position, customer and employee engagement, talent development, and culture change.

Corso brings over 25 years of global experience, joining from Vonage where she served as Chief Marketing Officer. Her previous experience includes leadership roles at Virtustream, Advanced Micro Devices, Raytheon, and Fidelity Investments.

The appointment aligns with Sprinklr's strategy to reenergize core operations while expanding Sprinklr Service and leveraging their AI-powered platform. Additionally, Diane Adams will be stepping down as Chief Culture and Talent Officer on January 13, 2025, continuing in an advisory role until February 14, 2025.