Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (NYSE: CXM) is an enterprise software company that describes itself as the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). News about Sprinklr often centers on its AI capabilities, product innovations, financial performance, and executive leadership, giving investors and observers insight into how the company is evolving its platform and business.
On this page, readers can follow CXM news covering topics such as quarterly earnings results, subscription revenue trends, and key metrics like remaining performance obligations (RPO) and current RPO (cRPO), as reported in the company’s earnings releases. Sprinklr’s announcements also highlight developments in its AI-native platform, including launches of capabilities like Sprinklr Copilot, Sprinklr AI Agents, and enhancements to Customer Feedback Management.
Sprinklr news frequently includes updates on strategic partnerships and ecosystem activity. For example, the company has announced an expanded global partnership with SAMY, a social-first agency, combining Sprinklr’s Unified-CXM platform with marketing expertise to help brands create more meaningful customer experiences. Other stories showcase research initiatives, such as the "CX Confidence Disconnect" report, which examines gaps between business leaders’ and consumers’ views of customer experience and trust.
Investors can also track leadership changes and governance developments through Sprinklr’s news flow, including appointments of executives in finance, product, and revenue roles. Recognition such as the 2026 BIG Innovation Awards, where Sprinklr was named an Innovative Products winner for its AI agents, provides additional context on how the company’s technology is perceived in the market. Bookmark this page to monitor the latest CXM news, from financial updates to AI product announcements and strategic research insights.
Sprinklr (NYSE:CXM) has released a revealing research report highlighting a significant disconnect between business leaders' perception of customer experience and actual consumer sentiment. The study, conducted by Metric Sherpa, surveyed over 2,600 business leaders and consumers with striking findings:
While 91% of business leaders believe customers understand their brand as intended, only 36% of consumers report consistent cross-channel experiences. Furthermore, 79% of customers feel unrecognized by brands they've repeatedly engaged with. The research also reveals critical insights about AI adoption in customer experience, with only 17% of consumers feeling "very comfortable" using AI for basic support tasks.
The study also found that 86% of business leaders believe customers trust them, yet nearly half of consumers report brands frequently overpromise and underdeliver, with 6 in 10 consumers abandoning brands after a single poor experience.
Sprinklr (NYSE: CXM) has unveiled significant AI-powered innovations for its unified customer experience management platform. The company announced three major developments: Sprinklr Copilot, an AI-powered conversational assistant; Sprinklr AI Agents, purpose-built autonomous agents for enterprise-scale customer experiences; and enhanced Customer Feedback Management (CFM) capabilities.
The platform updates focus on unifying data, teams, and tools while embedding AI natively across all product suites including Sprinklr Social, Marketing, Insights, and Service. Key features include real-time conversational assistance, automated task management, and AI-driven feedback analysis. These innovations will be showcased at the company's CXUnifiers 2025 flagship event.
Sprinklr (NYSE: CXM) has appointed Scott Millard as its new Chief Revenue Officer, effective September 22, 2025. Millard brings over 30 years of tech industry experience and will report directly to CEO Rory Read. Most recently, Millard served as Senior Vice President of Global AI Sales at Dell Technologies, where he led a $15B+ revenue organization focused on AI deployments.
Prior to this role, Millard managed Dell's $5B enterprise and commercial organization as Senior Vice President of North America Preferred accounts. The appointment comes as Sprinklr continues its transformation journey and aims to expand its reach into larger enterprises while accelerating growth through its AI-native, unified CXM platform.
Sprinklr (NYSE: CXM) reported its Q2 fiscal 2026 results with total revenue of $212.0 million, up 8% year-over-year, and subscription revenue of $188.5 million, up 6% year-over-year. The company achieved significant profitability improvements with GAAP operating income of $16.3 million and non-GAAP operating income of $38.2 million.
Key management changes include the appointment of Scott Millard as Chief Revenue Officer and the departure of CFO Manish Sarin. The company maintains 149 customers with $1 million+ spend, adding 3 customers quarter-over-quarter. For FY2026, Sprinklr projects total revenue between $837-839 million and subscription revenue of $746-748 million.
Sprinklr (NYSE: CXM), the unified customer experience management platform provider, has announced its participation in the upcoming Citi 2025 Global TMT Conference in New York. CEO Rory Read will engage in a fireside chat on September 4th, 2025 at 3:30pm ET.
The event will be accessible via webcast on Sprinklr's Investor Relations website at investors.sprinklr.com. Additionally, the company will conduct one-on-one meetings with investors during the conference.
Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its second quarter fiscal 2026 earnings release for September 3, 2025, before the market opens.
The company will host a conference call to discuss the results at 8:30 am ET on the same day. Investors can access the webcast through Sprinklr's Investor Relations website, or join by phone using the following numbers: 877-459-3955 (domestic) or 201-689-8588 (international) with conference ID 13755429.
Sprinklr (NYSE: CXM), the unified customer experience management platform, has appointed Bit Rambusch as its new Head of Global Services and Support, reporting to CEO Rory Read. Rambusch joins from Philips Healthcare, where he led a 3,000+ employee organization as Senior Vice President of Services and Solution Delivery for North America.
Prior to Philips, Rambusch spent over 20 years at Dell in various leadership roles across services, support, product, and quality management. A West Point graduate, Rambusch will focus on strengthening Sprinklr's customer service operations and driving the company's AI-powered platform adoption.
Sprinklr (NYSE: CXM), a unified customer experience management platform provider, has scheduled its first quarter fiscal year 2026 earnings release for June 4, 2025, before market open. The company will host a conference call to discuss the results at 8:30 am ET on the same day.
Investors can access the earnings release on Sprinklr's Investor Relations website at investors.sprinklr.com. To join the conference call, participants can dial 877-459-3955 (domestic) or 201-689-8588 (international) using conference ID 13753882. A webcast replay will be available on the company's investor relations website following the call.