Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr (NYSE: CXM) has released a 2024 Forrester Consulting Total Economic Impact (TEI) Study, demonstrating a 327% ROI over three years for its customers using Sprinklr Social. The study highlights significant financial benefits, including $5.2 million in time savings from social content creation, $1.38 million in paid media savings through employee advocacy programs, and $1.28 million in productivity gains from reporting and analytics. Additionally, Sprinklr Social reduced customer churn, saving $728,000, and drove $516,000 in incremental profit through social commerce. Customers reported enhanced collaboration, AI-assisted conversation monitoring, and improved social selling as key benefits. Sprinklr's comprehensive social media management solution is credited for its extensive channel coverage and enterprise-grade configurability, delivering enhanced customer experiences across social platforms.
Sprinklr (NYSE: CXM) has become the first Snapchat partner to support Public Profiles for Businesses. This new feature allows brands to manage both organic and paid Snapchat content under one platform. By integrating with Sprinklr Marketing, companies can post Stories, publish Spotlight Content, and promote these with ads, thereby saving time and reducing costs. Snapchat reaches over 90% of 13- to 24-year-olds in more than 25 countries, offering a significant opportunity for brands to engage with a young, buying-powerful audience. This integration aims to help brands achieve better content management, adherence to brand guidelines, and omnichannel insights.
Sprinklr (NYSE: CXM) has been recognized as a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024. The evaluation assessed 11 vendors based on current offering, strategy, and market presence. Sprinklr received top scores in 19 criteria, including digital interaction orchestration, agent workspace, voice, and partner ecosystem. Founder and Co-CEO Ragy Thomas emphasized the company's goal to unify digital touchpoints for a cohesive customer experience. Sprinklr's platform offers integrated data, AI, channels, and functions, addressing the needs of large brands across 30+ digital channels.
Sprinklr (NYSE: CXM) and Reddit have expanded their strategic partnership to include both Reddit's Data API and Advertising API. Sprinklr is the first official partner for Reddit's Ads API, enabling enterprise customers to integrate Reddit into their brand and marketing strategies seamlessly. This partnership allows Sprinklr customers to access real-time public conversations on Reddit, providing enhanced feedback, sentiment analysis, trends, and competitive insights. Additionally, Sprinklr users can now optimize and tailor their advertising campaigns on Reddit for better reach and engagement.
Sprinklr (NYSE: CXM), a unified customer experience management platform, has appointed Trac Pham as Co-Chief Executive Officer effective immediately. Pham, who has been a Board member since June 2023 and served as Interim COO from January to June 2024, will partner with Founder and Co-CEO Ragy Thomas to drive growth and scale. Pham's expertise includes guiding business operations and go-to-market strategies. Under Pham's leadership as CFO at Synopsys, Inc., the company scaled from $2.0B to $5.1B in revenue. Thomas will oversee product vision, technology, and R&D while Pham manages corporate functions.
Sprinklr (NYSE: CXM), a unified customer experience management platform, announced its Q1 Fiscal 2025 results. Highlights include a total revenue of $196.0 million, a 13% year-over-year increase, and subscription revenue of $177.4 million, up 12% year-over-year. Operating income turned positive with a GAAP operating income of $5.7 million and a non-GAAP operating income of $20.4 million. Free cash flow was reported at $36.2 million. Additionally, 14.3 million shares of Class A common stock were repurchased under the 2024 Share Repurchase Program, with an additional $100 million authorized in June 2024. RPO and cRPO grew by 30% and 19%, respectively. Trac Pham has been appointed as Co-CEO alongside Founder and Co-CEO Ragy Thomas.
Financial guidance for Q2 includes subscription revenue of $177.5-$178.5 million and total revenue of $194-$195 million. For the full fiscal year, subscription revenue is expected between $714-$716 million, with total revenue of $779-$781 million.
Sprinklr (NYSE: CXM) has been recognized as a
Sprinklr (NYSE: CXM) has been named a Leader in the 2024 Gartner Magic Quadrant for Content Marketing Platforms for the fifth consecutive year. This recognition highlights Sprinklr's commitment to providing AI-powered capabilities that help marketing teams achieve real results. Sprinklr Marketing offers a unified platform for executing campaigns, analyzing performance, mitigating risk, and optimizing content across 30+ digital channels. A Gartner Peer Insights review praises Sprinklr marketing as a comprehensive platform that empowers organizations to manage and analyze campaigns effectively.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, has announced the release date for its financial results for the first quarter of fiscal year 2025. The results will be published after market close on June 5, 2024. A conference call to discuss these results will follow at 5:00 PM ET on the same day. Interested parties can register and access the live webcast via the Sprinklr Investor Relations website.
Sprinklr announced the launch of Sprinklr Surveys, an AI-powered survey offering integrated with unsolicited feedback sources to help enterprise clients derive actionable insights. The new AI-first approach aims to address challenges faced by customer experience teams, such as small datasets, siloed solutions, and issues with closing the feedback loop. Sprinklr Surveys offers unique capabilities like AI-assisted survey builder, modernized conversational surveys, automated insights, hypothesis testing with digital data, and a unified platform integration with Sprinklr Insights.
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