Sprinklr, Inc. reports developments around its AI-native Unified Customer Experience Management platform for enterprise customer-facing teams. News commonly covers product releases for AI agents, copilots, customer feedback, Voice of the Customer, marketing automation, service intelligence, social media management, advertising, and omnichannel contact center workflows.
Company updates also include strategic partnerships and integrations that connect creator, paid, owned, and organic social channels; industry recognition for customer experience and AI products; and quarterly earnings releases centered on total revenue, subscription revenue, margins, and cash flow.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Voice, a comprehensive Contact Center as a Service (CCaaS) solution that leverages AI to enhance customer support. This innovative offering aims to reduce the reliance on traditional voice calls by proactively addressing customer issues digitally. The platform encompasses automatic call distribution, conversational IVR, and analytics, catering to over 30 digital channels. This move positions Sprinklr to disrupt legacy call center technology and respond to evolving customer expectations for seamless multi-channel communication.
Sprinklr has announced significant leadership changes, with Manish Sarin appointed as the new Chief Financial Officer starting January 24, 2022. Sarin brings over 20 years of experience from Exabeam and Proofpoint. Eileen Schloss joins the board to enhance company culture. The transition includes Chris Lynch moving to an advisory role and Vivek Kundra, the COO, departing on February 12, 2022. Sprinklr has reiterated its financial guidance for the fourth quarter and full year fiscal 2022.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that its Founder and CEO, Ragy Thomas, will present at the Annual Needham Growth Conference on January 12, 2022, from 5:00-5:40 p.m. ET. A live webcast and replay will be accessible on Sprinklr's investor relations website. Sprinklr, headquartered in New York City, employs advanced AI to enhance customer interactions, serving over 1,000 global enterprises, including major brands like Microsoft and P&G.
Sprinklr (CXM) has announced a strategic partnership with Google Cloud to enhance customer experience management through its Unified-CXM platform. This collaboration aims to provide businesses with scalable and reliable solutions in a public cloud environment, ensuring low latency and effective management of enterprise data. Both companies will develop go-to-market programs to increase awareness among global enterprises.
The partnership is expected to empower clients to improve their customer engagement strategies while maintaining security and performance.
Sprinklr (NYSE: CXM) reported Q3 2022 total revenue of $127.1 million, a 32% increase year-over-year, with subscription revenue rising 29% to $109.9 million. Despite revenue growth, the company faced an operating loss of $26.3 million, up from a loss of $15.3 million in Q3 2021. Net loss per share improved to $0.11 from $0.21 a year earlier. For Q4 2022, Sprinklr anticipates total revenue between $129 million and $131 million, and for the full year, between $486 million and $488 million.
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Sprinklr (NYSE: CXM) has announced the release of its financial results for the third quarter of fiscal 2022, scheduled for December 9, 2021, after market close. A conference call will follow at 5 PM ET to discuss these results. Investors can register and access the live webcast through the Sprinklr Investor Relations website. The company is recognized for its unified customer experience management platform and serves over 1,000 major enterprises, including notable brands like Microsoft and P&G.
Sprinklr (NYSE: CXM) released a Forrester study revealing that its Modern Care platform can significantly enhance customer service efficiency. The study shows a 210% ROI over three years and a payback period of less than six months. Organizations using Sprinklr Modern Care reported reducing social care interactions by $2.1 million and achieving a 98% response rate without increasing staffing. Additionally, replacing legacy systems saved nearly $336,000 in fees and over $27,300 in training costs.
Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.
Sprinklr (NYSE: CXM) announced a partial early lock-up release for its Class A common stock, effective before trading on November 5, 2021. This allows for 30% of eligible shares owned as of June 14, 2021 to be sold, per lock-up agreements with its directors and other shareholders. The remaining shares will continue to be subject to lock-up restrictions. Sprinklr's unified customer experience management platform supports customer-facing functions for enterprises, including over 1,000 global brands.