Sprinklr Inc Stock Price, News & Analysis

Sprinklr (NYSE: CXM) reported its Q2 fiscal 2025 results, showing 11% year-over-year growth in total revenue to $197.2 million. Subscription revenue increased by 9% to $177.9 million. The company generated $21.3 million in net cash from operating activities and $16.5 million in free cash flow. Sprinklr now has 145 customers with $1 million or more in annual recurring revenue, up 21% year-over-year. However, the company recorded a $10.1 million credit loss charge in Q2. Despite market challenges, Sprinklr remains focused on leveraging its AI-powered platform to help global enterprises.

A class action lawsuit has been filed against Sprinklr Inc. (NYSE:CXM) for alleged violations of securities laws. The Schall Law Firm is representing investors who purchased Sprinklr securities between March 29, 2023, and June 5, 2024. The lawsuit claims Sprinklr made false and misleading statements to the market. On June 5, 2024, Sprinklr issued guidance below expectations, citing soft demand, long sales cycles, and high churn in core product sales. The complaint alleges these factors were not previously disclosed, causing investors to suffer damages when the truth was revealed. Shareholders who experienced losses are encouraged to join the lawsuit before October 14, 2024. The case is currently awaiting class certification.

Sprinklr (NYSE: CXM), a unified customer experience management platform, has announced the release date for its second quarter fiscal year 2025 financial results. The results will be disclosed after market close on September 4, 2024. Sprinklr will host a conference call at 5:00 pm ET on the same day to discuss the results. Investors can access the live webcast through the Sprinklr Investor Relations website. For those joining by phone, the dial-in numbers are (877) 459-3955 (domestic) and (201) 689-8588 (international), with the conference ID 13748516. A replay of the call will be available on the company's investor relations website following the event.

Sprinklr (NYSE: CXM) has been named a Major Player in the 2024 IDC MarketScape for Contact Center-as-a-Service Software. The report highlights Sprinklr's advanced data analytics, comprehensive AI approach, and capabilities including AI across all touchpoints, omni-channel support, deep insights, and workflow automation.

IDC recognizes Sprinklr's background in social media management and customer data analysis, noting its strong analytics capabilities and cross-channel data integration. The report suggests considering Sprinklr for organizations looking to make a bold move in contact center offerings, focusing on data-driven solutions rather than traditional functionality.

Sprinklr's Founder and Co-CEO, Ragy Thomas, emphasizes the transformative opportunity AI offers in elevating experiences for both agents and customers. The company's recognition underscores its advantage in social media management and its ability to empower companies with exceptional, unified customer service strategies.

Sprinklr (NYSE: CXM) has released a 2024 Forrester Consulting Total Economic Impact (TEI) Study, demonstrating a 327% ROI over three years for its customers using Sprinklr Social. The study highlights significant financial benefits, including $5.2 million in time savings from social content creation, $1.38 million in paid media savings through employee advocacy programs, and $1.28 million in productivity gains from reporting and analytics. Additionally, Sprinklr Social reduced customer churn, saving $728,000, and drove $516,000 in incremental profit through social commerce. Customers reported enhanced collaboration, AI-assisted conversation monitoring, and improved social selling as key benefits. Sprinklr's comprehensive social media management solution is credited for its extensive channel coverage and enterprise-grade configurability, delivering enhanced customer experiences across social platforms.

Sprinklr (NYSE: CXM) has become the first Snapchat partner to support Public Profiles for Businesses. This new feature allows brands to manage both organic and paid Snapchat content under one platform. By integrating with Sprinklr Marketing, companies can post Stories, publish Spotlight Content, and promote these with ads, thereby saving time and reducing costs. Snapchat reaches over 90% of 13- to 24-year-olds in more than 25 countries, offering a significant opportunity for brands to engage with a young, buying-powerful audience. This integration aims to help brands achieve better content management, adherence to brand guidelines, and omnichannel insights.

Sprinklr (NYSE: CXM) has been recognized as a Leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024. The evaluation assessed 11 vendors based on current offering, strategy, and market presence. Sprinklr received top scores in 19 criteria, including digital interaction orchestration, agent workspace, voice, and partner ecosystem. Founder and Co-CEO Ragy Thomas emphasized the company's goal to unify digital touchpoints for a cohesive customer experience. Sprinklr's platform offers integrated data, AI, channels, and functions, addressing the needs of large brands across 30+ digital channels.

Sprinklr (NYSE: CXM) and Reddit have expanded their strategic partnership to include both Reddit's Data API and Advertising API. Sprinklr is the first official partner for Reddit's Ads API, enabling enterprise customers to integrate Reddit into their brand and marketing strategies seamlessly. This partnership allows Sprinklr customers to access real-time public conversations on Reddit, providing enhanced feedback, sentiment analysis, trends, and competitive insights. Additionally, Sprinklr users can now optimize and tailor their advertising campaigns on Reddit for better reach and engagement.

Sprinklr (NYSE: CXM), a unified customer experience management platform, has appointed Trac Pham as Co-Chief Executive Officer effective immediately. Pham, who has been a Board member since June 2023 and served as Interim COO from January to June 2024, will partner with Founder and Co-CEO Ragy Thomas to drive growth and scale. Pham's expertise includes guiding business operations and go-to-market strategies. Under Pham's leadership as CFO at Synopsys, Inc., the company scaled from $2.0B to $5.1B in revenue. Thomas will oversee product vision, technology, and R&D while Pham manages corporate functions.