Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. reports developments around its AI-native Unified Customer Experience Management platform for enterprise customer-facing teams. News commonly covers product releases for AI agents, copilots, customer feedback, Voice of the Customer, marketing automation, service intelligence, social media management, advertising, and omnichannel contact center workflows.
Company updates also include strategic partnerships and integrations that connect creator, paid, owned, and organic social channels; industry recognition for customer experience and AI products; and quarterly earnings releases centered on total revenue, subscription revenue, margins, and cash flow.
Sprinklr (CXM) reported Q4 revenue of $136 million, a 30% increase year-over-year, with subscription revenue at $118 million, up 31%. Despite growth, the company faced challenges with a Q4 operating loss of $35.8 million, compared to a $8.3 million loss last year. Fiscal Year 2022 total revenue reached $492.4 million, up 27%, but the operating loss widened to $99.5 million. Looking ahead, Sprinklr projects Q1 subscription revenue between $123 million and $125 million and full-year guidance of $607 million to $615 million.
Sprinklr (NYSE: CXM) has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the third consecutive year. Gartner highlights Sprinklr's strong capabilities in ideation insights, editorial planning, and performance metrics, reinforcing its market position as a unified platform for end-to-end marketing campaign management. This recognition emphasizes Sprinklr’s ability to enhance operational efficiency and drive marketing ROI while ensuring brand compliance across over 30 digital channels.
Sprinklr (NYSE: CXM) will release its fourth quarter and full-year fiscal 2022 financial results on April 6, 2022, after market close. A conference call discussing the results is scheduled for 5:00 PM ET the same day. Stakeholders can access the live webcast on the Sprinklr Investor Relations website. The company specializes in unified customer experience management, serving over 1,000 enterprises, including major global brands such as Microsoft and P&G. This announcement highlights upcoming earnings which are crucial for investor analysis.
BWT Alpine F1 Team has partnered with Sprinklr (NYSE: CXM) to enhance fan engagement through its Unified-CXM platform. This collaboration will allow Alpine to access insights from over 100 million sources across 50 languages, transforming unstructured data into actionable insights. Nine of Sprinklr’s products will be implemented to improve personalized engagement with fans, ultimately driving brand equity for both Alpine and Sprinklr. This marks Sprinklr’s first partnership with a sports team, aligning with Alpine’s goal to deepen real-time connections with fans.
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Sprinklr (NYSE: CXM) and Deloitte have expanded their partnership into the Asia-Pacific region, enhancing digital customer experiences with Sprinklr’s Unified-CXM technology. The agreement aims to develop a super-personalization strategy, improving customer marketing and providing comprehensive digital service journeys. Executives from both organizations expressed commitment to strengthening customer connectivity and accelerating digital transformation post-COVID-19. This collaboration highlights Sprinklr's growing influence in the market and its commitment to refining customer experiences through advanced AI capabilities.
Sprinklr (NYSE: CXM) has launched its unified customer experience management platform on AWS Marketplace, allowing customers to streamline procurement and consolidate billing.
The platform features advanced AI to enhance customer interactions across over 30 digital channels, facilitating better cross-team collaboration and significant savings. The integration with AWS strengthens Sprinklr's relationship with the cloud service.
This move supports customers in tackling digital customer experience management challenges more effectively.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Voice, a comprehensive Contact Center as a Service (CCaaS) solution that leverages AI to enhance customer support. This innovative offering aims to reduce the reliance on traditional voice calls by proactively addressing customer issues digitally. The platform encompasses automatic call distribution, conversational IVR, and analytics, catering to over 30 digital channels. This move positions Sprinklr to disrupt legacy call center technology and respond to evolving customer expectations for seamless multi-channel communication.
Sprinklr has announced significant leadership changes, with Manish Sarin appointed as the new Chief Financial Officer starting January 24, 2022. Sarin brings over 20 years of experience from Exabeam and Proofpoint. Eileen Schloss joins the board to enhance company culture. The transition includes Chris Lynch moving to an advisory role and Vivek Kundra, the COO, departing on February 12, 2022. Sprinklr has reiterated its financial guidance for the fourth quarter and full year fiscal 2022.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that its Founder and CEO, Ragy Thomas, will present at the Annual Needham Growth Conference on January 12, 2022, from 5:00-5:40 p.m. ET. A live webcast and replay will be accessible on Sprinklr's investor relations website. Sprinklr, headquartered in New York City, employs advanced AI to enhance customer interactions, serving over 1,000 global enterprises, including major brands like Microsoft and P&G.