Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (NYSE: CXM) is an enterprise software company that describes itself as the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM). News about Sprinklr often centers on its AI capabilities, product innovations, financial performance, and executive leadership, giving investors and observers insight into how the company is evolving its platform and business.
On this page, readers can follow CXM news covering topics such as quarterly earnings results, subscription revenue trends, and key metrics like remaining performance obligations (RPO) and current RPO (cRPO), as reported in the company’s earnings releases. Sprinklr’s announcements also highlight developments in its AI-native platform, including launches of capabilities like Sprinklr Copilot, Sprinklr AI Agents, and enhancements to Customer Feedback Management.
Sprinklr news frequently includes updates on strategic partnerships and ecosystem activity. For example, the company has announced an expanded global partnership with SAMY, a social-first agency, combining Sprinklr’s Unified-CXM platform with marketing expertise to help brands create more meaningful customer experiences. Other stories showcase research initiatives, such as the "CX Confidence Disconnect" report, which examines gaps between business leaders’ and consumers’ views of customer experience and trust.
Investors can also track leadership changes and governance developments through Sprinklr’s news flow, including appointments of executives in finance, product, and revenue roles. Recognition such as the 2026 BIG Innovation Awards, where Sprinklr was named an Innovative Products winner for its AI agents, provides additional context on how the company’s technology is perceived in the market. Bookmark this page to monitor the latest CXM news, from financial updates to AI product announcements and strategic research insights.
Sprinklr (NYSE: CXM) has launched its unified customer experience management platform on AWS Marketplace, allowing customers to streamline procurement and consolidate billing.
The platform features advanced AI to enhance customer interactions across over 30 digital channels, facilitating better cross-team collaboration and significant savings. The integration with AWS strengthens Sprinklr's relationship with the cloud service.
This move supports customers in tackling digital customer experience management challenges more effectively.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Voice, a comprehensive Contact Center as a Service (CCaaS) solution that leverages AI to enhance customer support. This innovative offering aims to reduce the reliance on traditional voice calls by proactively addressing customer issues digitally. The platform encompasses automatic call distribution, conversational IVR, and analytics, catering to over 30 digital channels. This move positions Sprinklr to disrupt legacy call center technology and respond to evolving customer expectations for seamless multi-channel communication.
Sprinklr has announced significant leadership changes, with Manish Sarin appointed as the new Chief Financial Officer starting January 24, 2022. Sarin brings over 20 years of experience from Exabeam and Proofpoint. Eileen Schloss joins the board to enhance company culture. The transition includes Chris Lynch moving to an advisory role and Vivek Kundra, the COO, departing on February 12, 2022. Sprinklr has reiterated its financial guidance for the fourth quarter and full year fiscal 2022.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that its Founder and CEO, Ragy Thomas, will present at the Annual Needham Growth Conference on January 12, 2022, from 5:00-5:40 p.m. ET. A live webcast and replay will be accessible on Sprinklr's investor relations website. Sprinklr, headquartered in New York City, employs advanced AI to enhance customer interactions, serving over 1,000 global enterprises, including major brands like Microsoft and P&G.
Sprinklr (CXM) has announced a strategic partnership with Google Cloud to enhance customer experience management through its Unified-CXM platform. This collaboration aims to provide businesses with scalable and reliable solutions in a public cloud environment, ensuring low latency and effective management of enterprise data. Both companies will develop go-to-market programs to increase awareness among global enterprises.
The partnership is expected to empower clients to improve their customer engagement strategies while maintaining security and performance.
Sprinklr (NYSE: CXM) reported Q3 2022 total revenue of $127.1 million, a 32% increase year-over-year, with subscription revenue rising 29% to $109.9 million. Despite revenue growth, the company faced an operating loss of $26.3 million, up from a loss of $15.3 million in Q3 2021. Net loss per share improved to $0.11 from $0.21 a year earlier. For Q4 2022, Sprinklr anticipates total revenue between $129 million and $131 million, and for the full year, between $486 million and $488 million.
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Sprinklr (NYSE: CXM) has announced the release of its financial results for the third quarter of fiscal 2022, scheduled for December 9, 2021, after market close. A conference call will follow at 5 PM ET to discuss these results. Investors can register and access the live webcast through the Sprinklr Investor Relations website. The company is recognized for its unified customer experience management platform and serves over 1,000 major enterprises, including notable brands like Microsoft and P&G.
Sprinklr (NYSE: CXM) released a Forrester study revealing that its Modern Care platform can significantly enhance customer service efficiency. The study shows a 210% ROI over three years and a payback period of less than six months. Organizations using Sprinklr Modern Care reported reducing social care interactions by $2.1 million and achieving a 98% response rate without increasing staffing. Additionally, replacing legacy systems saved nearly $336,000 in fees and over $27,300 in training costs.
Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.