Sprinklr, Inc. reports developments around its AI-native Unified Customer Experience Management platform for enterprise customer-facing teams. News commonly covers product releases for AI agents, copilots, customer feedback, Voice of the Customer, marketing automation, service intelligence, social media management, advertising, and omnichannel contact center workflows.
Company updates also include strategic partnerships and integrations that connect creator, paid, owned, and organic social channels; industry recognition for customer experience and AI products; and quarterly earnings releases centered on total revenue, subscription revenue, margins, and cash flow.
Sprinklr (NYSE: CXM) announced its second quarter fiscal 2023 financial results will be released on September 8, 2022, after market close. A conference call is scheduled for 5:00 pm ET on the same day to discuss the results. Interested participants can access the call via the Sprinklr Investor Relations website or by phone. The conference ID number is 13732410. Sprinklr is a leading enterprise software company that helps businesses manage customer experiences across various channels.
Sprinklr (NYSE: CXM) has launched a report titled 5 Models of Influence: Inspiration from Forbes’ 2022 World’s Most Influential CMOs. This report, in collaboration with Forbes, highlights five distinct models of influence—Breadth, Broadcast, Business, Buzz, and Brand—that Chief Marketing Officers (CMOs) utilize to enhance their leadership.
Seth Matlins from Forbes emphasizes the evolving nature of marketing influence. The report aims to guide marketers in leveraging these models to drive growth and strengthen brand leadership.
Sprinklr (NYSE: CXM) has launched Sprinklr Modern Care Lite, an AI-powered customer support solution designed for quick deployment within minutes. This platform enables organizations to manage customer interactions across multiple channels, including social media and voice, all through a unified interface. With features like advanced AI analytics and automation, Modern Care Lite aims to enhance customer satisfaction and streamline agent workflows. The solution is now available globally, with a limited-time free trial and onboarding offer.
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Sprinklr reported its Q1 financial results for the period ending April 30, 2022, showcasing a total revenue of $145.0 million, a 31% year-over-year increase. Subscription revenue rose to $127.3 million, up 32% from the previous year. Despite these gains, the company faced an operating loss of $23.1 million, compared to $10.5 million a year ago. For Q2 2023, Sprinklr anticipates total revenue between $146.5 million and $148.5 million and non-GAAP net loss per share between $0.05 and $0.06.
Sprinklr (NYSE: CXM) has released its first Social Customer Care Benchmarking Report, analyzing over 2 billion public messages from 13,000 brands. The report offers insights into managing social customer care using three core metrics: consumer appeal, brand responsiveness, and attention to customers. Key findings include that top tech brands post nearly 2x more on social media, while financial services leaders respond to 14x more messages. The methodology includes a year-long analysis of brands across multiple industries, showcasing benchmarks for businesses to evaluate their social care performance.
Sprinklr (NYSE: CXM) announced its platform is now available on the Google Cloud Marketplace, enabling organizations to address digital customer experience management with ease. The platform facilitates faster procurement, consolidated billing, and budget utilization against Google Cloud commitments. Additionally, Sprinklr introduced Modern Care Lite, a self-service customer service solution, which utilizes AI for real-time conversation analysis. A free 30-day trial is available to demonstrate value quickly.
Sprinklr (NYSE: CXM) announces an expanded partnership with TikTok, becoming the only partner in TikTok's new Content Marketing Specialty. This partnership allows Sprinklr to manage both organic and paid content on TikTok, enhancing global content management for brands. Key clients like PUMA and Citizens Financial Group can now streamline content creation and governance, significantly improving engagement with TikTok’s audience. This integration is available globally and represents a crucial advancement in Sprinklr's capabilities within the fast-growing social media landscape.
Sprinklr (NYSE: CXM) will release its Q1 fiscal 2023 financial results on June 14, 2022, after market close. A conference call to discuss the results will follow at 5:00 pm ET the same day. The call can be accessed via the Sprinklr Investor Relations website or by phone. The company specializes in Unified Customer Experience Management, aiding enterprises like Microsoft and P&G in delivering exceptional customer experiences globally.
Sprinklr (NYSE: CXM) has partnered with Twilio (NYSE: TWLO) to enhance customer experience management through integrated voice and SMS technology. This collaboration aims to provide a cloud-based, omnichannel contact center solution, enabling businesses to deliver personalized customer engagement at scale. With the integration, Sprinklr customers can streamline operations, lower costs, and meet the demands of a digital-first customer base. The partnership reflects a shared commitment to improving customer satisfaction and developing seamless communication across various channels.