Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr Inc (CXM) delivers enterprise software solutions that unify customer experience management across global brands. This dedicated news hub provides investors and professionals with timely updates on corporate developments, financial performance, and strategic initiatives.
Access official press releases alongside curated analysis covering product innovations, earnings announcements, and strategic partnerships. Track CXM's progress in social media management and digital collaboration through verified updates from primary sources.
The resource consolidates essential information types including quarterly financial results, leadership changes, and technology enhancements. Stay informed about developments impacting customer engagement platforms and enterprise software markets.
Bookmark this page for streamlined access to CXM's evolving business narrative. Combine regular visits with portfolio monitoring tools for comprehensive market awareness.
Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.
Sprinklr (NYSE: CXM) announced a partial early lock-up release for its Class A common stock, effective before trading on
Sprinklr (NYSE: CXM) has released its Industry Benchmarking Reports for Digital Unified-CXM, surveying over 1,500 global professionals. The reports assess customer experience management maturity among leading brands across five sectors: retail, technology, food & beverage, media & entertainment, and pharmaceuticals. Key findings include:
- Over 50% of retail brands respond to comments in under 5 hours.
- 82% of tech firms rate their CXM maturity highly.
- 64% of pharmas take over a week to respond to inquiries.
Ragy Thomas, CEO, notes significant improvement opportunities in real-time engagement across industries.
Sprinklr (NYSE: CXM) has received the Cigna 2021 Well-Being Award for its commitment to employee health through its Winning with Wellbeing program. This initiative focuses on four wellness pillars: body, mind, heart, and soul, enhancing employees' personal and professional journeys. Sprinklr emphasizes connection during the pandemic with daily calls and mindfulness tools, alongside benefits like paid volunteer time and flexible PTO. The company aims to continuously improve its programs based on employee feedback, celebrating milestones since going public.
Sprinklr (NYSE: CXM) has launched Sprinklr Complaints Management to aid financial institutions in Australia with compliance to Regulatory Guidance 271 (RG 271). Effective from October 5, companies must recognize complaints on social media within 24 hours to avoid penalties. The solution utilizes advanced AI to automate complaint identification and management across over 35 digital channels, ensuring compliance and tracking customer issues efficiently. This innovation addresses consumer concerns and enhances organizational responsiveness in the evolving digital landscape.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that Ragy Thomas, its Founder and CEO, will present at the Annual Morgan Stanley Spark Conference on October 13, 2021, at 5:00 p.m. ET. A live audio webcast will be accessible on Sprinklr’s investor relations website. Sprinklr provides advanced AI solutions that enable enterprises to deliver consistent customer experiences across multiple channels. The company supports over 1,000 prominent brands, including Microsoft and P&G.
Sprinklr (NYSE: CXM) has announced the latest updates to its Sprinklr Modern Care platform, enhancing AI and automation capabilities for improved customer service across multiple channels. New features include Conversational AI and Bots, Contact Center Automation, and Live Chat Video Calling. The platform aims to meet the rising customer expectations for swift responses, with 75% of consumers expecting replies within 5 minutes. This announcement coincides with CX Day on October 5th, highlighting the significance of customer experience in modern business.
Sprinklr (NYSE: CXM) has earned AWS Government Competency status, recognizing its capabilities in delivering a unified customer experience management platform tailored for government agencies. This accolade, announced on September 27th during the AWS Public Sector Partner Forum, positions Sprinklr as the 100th partner in this category. The platform assists clients in meeting security, compliance, and operational requirements. Notably, Sprinklr has also achieved FedRAMP Ready status, further enhancing its appeal to government customers.
Sprinklr (NYSE: CXM) has released a study by Forrester Consulting highlighting challenges in customer experience management. Despite 82% of decision makers prioritizing customer experience (CX), over 90% report lacking essential technology capabilities. Key findings reveal that nearly 50% struggle with a unified view of the customer and effective data management. Furthermore, 86% of respondents express interest in a unified CX management platform, which they believe could enhance competitive advantage. The study emphasizes the need for organizations to unify their CX strategies for improved customer satisfaction and business growth.
FAQ
What is the current stock price of Sprinklr (CXM)?
What is the market cap of Sprinklr (CXM)?
