Sprinklr Inc Stock Price, News & Analysis

Sprinklr (CXM) has announced a strategic partnership with Google Cloud to enhance customer experience management through its Unified-CXM platform. This collaboration aims to provide businesses with scalable and reliable solutions in a public cloud environment, ensuring low latency and effective management of enterprise data. Both companies will develop go-to-market programs to increase awareness among global enterprises.

The partnership is expected to empower clients to improve their customer engagement strategies while maintaining security and performance.

Sprinklr (NYSE: CXM) reported Q3 2022 total revenue of $127.1 million, a 32% increase year-over-year, with subscription revenue rising 29% to $109.9 million. Despite revenue growth, the company faced an operating loss of $26.3 million, up from a loss of $15.3 million in Q3 2021. Net loss per share improved to $0.11 from $0.21 a year earlier. For Q4 2022, Sprinklr anticipates total revenue between $129 million and $131 million, and for the full year, between $486 million and $488 million.

Sprinklr (NYSE: CXM) has announced the release of its financial results for the third quarter of fiscal 2022, scheduled for December 9, 2021, after market close. A conference call will follow at 5 PM ET to discuss these results. Investors can register and access the live webcast through the Sprinklr Investor Relations website. The company is recognized for its unified customer experience management platform and serves over 1,000 major enterprises, including notable brands like Microsoft and P&G.

Sprinklr (NYSE: CXM) released a Forrester study revealing that its Modern Care platform can significantly enhance customer service efficiency. The study shows a 210% ROI over three years and a payback period of less than six months. Organizations using Sprinklr Modern Care reported reducing social care interactions by $2.1 million and achieving a 98% response rate without increasing staffing. Additionally, replacing legacy systems saved nearly $336,000 in fees and over $27,300 in training costs.

Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.

Sprinklr (NYSE: CXM) announced a partial early lock-up release for its Class A common stock, effective before trading on November 5, 2021. This allows for 30% of eligible shares owned as of June 14, 2021 to be sold, per lock-up agreements with its directors and other shareholders. The remaining shares will continue to be subject to lock-up restrictions. Sprinklr's unified customer experience management platform supports customer-facing functions for enterprises, including over 1,000 global brands.

Sprinklr (NYSE: CXM) has released its Industry Benchmarking Reports for Digital Unified-CXM, surveying over 1,500 global professionals. The reports assess customer experience management maturity among leading brands across five sectors: retail, technology, food & beverage, media & entertainment, and pharmaceuticals. Key findings include:

• Over 50% of retail brands respond to comments in under 5 hours.
• 82% of tech firms rate their CXM maturity highly.
• 64% of pharmas take over a week to respond to inquiries.

Ragy Thomas, CEO, notes significant improvement opportunities in real-time engagement across industries.