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Duke Energy Ohio/Kentucky urges everyone to call 811 before digging

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Duke Energy (NYSE: DUK) is highlighting National Safe Digging Day (811 Day) on August 11, 2025, emphasizing the critical importance of contacting 811 before starting any digging projects. The company reported over 5,000 damages to electric and natural gas lines in their service territories during the first half of 2025, including 290 damages to underground natural gas facilities and 89 damages to underground electric networks specifically in Ohio and Kentucky.

Duke Energy Ohio/Kentucky serves 920,000 electric customers and 560,000 natural gas customers across Ohio and Kentucky. The company stresses that contractors, homeowners, and business owners must call 811 at least three business days before any excavation to have utility lines marked, preventing costly and dangerous damages.

Duke Energy (NYSE: DUK) mette in evidenza la Giornata Nazionale dello Scavo Sicuro (811 Day) l'11 agosto 2025, sottolineando l'importanza fondamentale di contattare il 811 prima di iniziare qualsiasi scavo. L'azienda ha segnalato oltre 5.000 danni alle linee elettriche e del gas naturale nei suoi territori di servizio nella prima metà del 2025, inclusi 290 danni a impianti sotterranei di gas naturale e 89 danni a reti elettriche sotterranee specificamente in Ohio e Kentucky.

Duke Energy Ohio/Kentucky serve 920.000 clienti elettrici e 560.000 clienti del gas naturale in Ohio e Kentucky. L'azienda ribadisce che appaltatori, proprietari di case e titolari di attività devono chiamare il 811 almeno tre giorni lavorativi prima di qualsiasi scavo per far segnalare le linee di servizio, evitando danni costosi e pericolosi.

Duke Energy (NYSE: DUK) destaca el Día Nacional de Excavación Segura (811 Day) el 11 de agosto de 2025, enfatizando la importancia crítica de contactar al 811 antes de comenzar cualquier trabajo de excavación. La compañía informó de más de 5.000 daños a líneas eléctricas y de gas natural en sus territorios de servicio durante la primera mitad de 2025, incluyendo 290 daños a instalaciones subterráneas de gas natural y 89 daños a redes eléctricas subterráneas específicamente en Ohio y Kentucky.

Duke Energy Ohio/Kentucky atiende a 920.000 clientes eléctricos y 560.000 clientes de gas natural en Ohio y Kentucky. La empresa subraya que contratistas, propietarios y comerciantes deben llamar al 811 al menos tres días hábiles antes de cualquier excavación para que marquen las líneas de servicios, evitando daños costosos y peligrosos.

Duke Energy (NYSE: DUK)는 2025년 8월 11일 전국 안전 굴착의 날(811 Day)을 강조하며, 굴착을 시작하기 전에 811로 연락하는 것이 얼마나 중요한지 알리고 있습니다. 회사는 2025년 상반기에 서비스 지역에서 5,000건 이상의 전기 및 천연가스 설비 손상을 보고했으며, 그중 290건은 지하 천연가스 시설 피해, 89건은 지하 전력망 피해가 오하이오와 켄터키에서 발생했습니다.

Duke Energy Ohio/Kentucky는 오하이오와 켄터키 전역에 920,000명의 전기 고객560,000명의 천연가스 고객을 서비스하고 있습니다. 회사는 도급업체, 주택 소유자 및 사업체 소유자가 굴착을 시작하기 최소 영업일 기준 3일 전에 811로 전화해 설비 위치 표시를 요청해야 비용이 많이 들고 위험한 손상을 예방할 수 있다고 강조합니다.

Duke Energy (NYSE: DUK) met en avant la Journée nationale du creusement sécurisé (811 Day) le 11 août 2025, en insistant sur l'importance cruciale de contacter le 811 avant de commencer tout travail d'excavation. La société a signalé plus de 5 000 dommages aux lignes électriques et de gaz naturel dans ses zones de service au cours du premier semestre 2025, dont 290 dommages aux installations souterraines de gaz naturel et 89 dommages aux réseaux électriques souterrains spécifiquement dans l'Ohio et le Kentucky.

Duke Energy Ohio/Kentucky dessert 920 000 clients électriques et 560 000 clients de gaz naturel dans l'Ohio et le Kentucky. L'entreprise rappelle que les entrepreneurs, les propriétaires et les commerçants doivent appeler le 811 au moins trois jours ouvrables avant tout creusement afin que les lignes soient repérées, ce qui évite des dommages coûteux et dangereux.

Duke Energy (NYSE: DUK) macht am 11. August 2025 auf den Nationalen Tag des sicheren Grabens (811 Day) aufmerksam und betont, wie wichtig es ist, vor Beginn von Erdarbeiten den 811 anzurufen. Das Unternehmen meldete in der ersten Hälfte des Jahres 2025 über 5.000 Schäden an Strom- und Erdgasleitungen in seinen Versorgungsgebieten, darunter 290 Schäden an unterirdischen Erdgasanlagen und 89 Schäden an unterirdischen Stromnetzen, speziell in Ohio und Kentucky.

Duke Energy Ohio/Kentucky versorgt 920.000 Stromkunden und 560.000 Erdgas-Kunden in Ohio und Kentucky. Das Unternehmen weist darauf hin, dass Auftragnehmer, Hausbesitzer und Geschäftsinhaber den 811 mindestens drei Werktage vor Grabungen anrufen sollten, damit Leitungen markiert werden und teure sowie gefährliche Schäden vermieden werden.

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  • Aug. 11 is National Safe Digging Day, recognizing the importance of having underground utility lines marked prior to digging or excavating
  • Duke Energy reported damage to underground electric and natural gas lines more than 5,000 times this year 
  • Video here: Learn how the 811 process works

CINCINNATI, Aug. 11, 2025 /PRNewswire/ -- Aug. 11 is National Safe Digging Day (also known as 811 Day), and Duke Energy Ohio/Kentucky is advising customers and excavators to call 811 at least three business days before beginning any outdoor project that involves digging.

What is 811?

811 Day is an annual initiative led by the U.S. Department of Transportation's Pipeline and Hazardous Materials Safety Administration (PHMSA) to ensure the practice of safe digging is echoed in communities by calling 811, a nationwide toll-free number, before any excavation project.

Contractors, homeowners, business owners and anyone preparing for an excavation project should call 811 at least three business days before digging begins. The local utilities will then send a crew to mark underground lines in the area (electric, natural gas, water, sewer, phone, cable TV and others) with stakes, flags or paint.

Damage data by the numbers:

  • From January to June 2025, Duke Energy reported damage to more than 5,000 electric and natural gas lines in their service territories (North Carolina, South Carolina, Florida, Ohio, Kentucky, Tennessee and Indiana).
  • More specifically, Duke Energy reported about 290 damages to underground natural gas facilities and 89 damages to its underground electric network in Ohio and Kentucky.
  • In 2024, Duke Energy reported more than 8,870 damages to natural gas and electric lines.

Our view

"Whether you're finishing a summer yard project or starting something new this fall, call 811 before you dig," said Amy Spiller, president of Duke Energy Ohio/Kentucky. "Damaging a utility line can be dangerous and costly, but it's easily prevented by this simple step. Safety and reliability start with contacting 811."

Take action

For additional information about 811, visit Call 811 Before You Dig. To contact the 811 center in your state, dial 811 or visit call811.com.

For additional information, see our story on illumination.

Duke Energy Ohio/Kentucky
Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, provides electric service to 920,000 residential, commercial and industrial customers in a 3,000-square-mile service area, and natural gas service to 560,000 customers in Ohio and Kentucky. 

Duke Energy
Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.6 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 55,100 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage. 

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition. 

Contact: Matt Martin
24-Hour: 800.559.3853
X: @DukeEnergyOH_KY

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SOURCE Duke Energy

FAQ

What is Duke Energy's (DUK) 811 Day safety initiative about?

Duke Energy's 811 Day initiative requires everyone to call 811 at least three business days before digging to have underground utility lines marked, preventing damage to electric and gas lines.

How many utility line damages did Duke Energy (DUK) report in 2025?

Duke Energy reported over 5,000 damages to electric and natural gas lines in their service territories from January to June 2025, with 290 natural gas and 89 electric line damages specifically in Ohio and Kentucky.

How many customers does Duke Energy serve in Ohio and Kentucky?

Duke Energy Ohio/Kentucky serves 920,000 electric customers in a 3,000-square-mile service area and 560,000 natural gas customers in Ohio and Kentucky.

What happens when you call 811 before digging?

After calling 811, local utilities will send crews to mark underground lines (electric, natural gas, water, sewer, phone, cable TV) in the area with stakes, flags, or paint within three business days.

How many utility line damages did Duke Energy report in 2024?

Duke Energy reported more than 8,870 damages to natural gas and electric lines in 2024.
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