Duke Energy prepares for potential severe storms in Indiana, urges customers to be ready

Rhea-AI Summary

Duke Energy (NYSE: DUK) is actively preparing for potential severe weather conditions expected to impact its Indiana service territory this weekend. The company, which serves approximately 920,000 customers across a 23,000-square-mile service area in Indiana, has outlined comprehensive storm preparation guidelines and multiple channels for outage reporting.

The utility provider has established various communication channels for customers to report outages, including text messaging, mobile app, website, and phone services. Duke Energy Indiana, the state's largest electric supplier, maintains 6,300 megawatts of owned electric capacity and is part of Duke Energy's broader network serving 8.4 million electric customers across six states.

The company emphasizes the importance of customer preparedness, particularly for those with special needs or relying on electric-powered life support equipment.

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PLAINFIELD, Ind., July 18, 2025 /PRNewswire/ -- Duke Energy is monitoring forecasts and preparing for potential severe weather, including strong thunderstorms and damaging winds, that may bring widespread outages to its Indiana service territory this weekend.

"A critical part of being safe in severe weather is being prepared," said Clint Carnahan, general manager of emergency preparedness at Duke Energy. "We do regular storm planning throughout the year, and we want our customers to be prepared as well so they can react quickly during a storm."

Be prepared

• Ensure mobile phones remain charged and you have an adequate supply of flashlights, batteries, bottled water, nonperishable foods and medicines.
• If someone in your home has special needs or relies on electric-powered life support equipment, determine the actions you'd take in the event of an extended power outage, including alternate shelter arrangements.

Outage reporting and status updates

Duke Energy customers who experience an outage during a storm can report it the following ways: 

• Text OUT to 57801 (standard text and data charges may apply).
• Use the Duke Energy mobile app. Download the Duke Energy App from a smartphone via Apple Store or Google Play.
• Visit duke-energy.com/outages on a desktop computer or mobile device.
• Call the automated outage-reporting system at 800.343.3525.
• Receive the most up-to-date information about restoration efforts by enrolling in Outage Alerts
• Visit Duke Energy's interactive outage map on the company's website to find up-to-date information on power outages, including the total number of outages systemwide and estimated times of restoration.

More tips on what to do before, during and after a storm can be found at duke-energy.com/safety-and-preparedness/storm-safety.

Duke Energy Indiana

Duke Energy Indiana, a subsidiary of Duke Energy, provides about 6,300 megawatts of owned electric capacity to approximately 920,000 customers in a 23,000-square-mile service area, making it Indiana's largest electric supplier.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. 

Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage. 

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on X, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition. 

Contact: McKenzie Barbknecht
24-Hour: 800.559.3853

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SOURCE Duke Energy

FAQ

What preparations is Duke Energy making for potential storms in Indiana?

Duke Energy is monitoring forecasts and preparing for potential severe thunderstorms and damaging winds that may cause widespread outages in Indiana. The company conducts regular storm planning throughout the year.

How can Duke Energy (DUK) customers report power outages?

Customers can report outages by: texting OUT to 57801, using the Duke Energy mobile app, visiting duke-energy.com/outages, or calling 800.343.3525.

What is Duke Energy's service coverage in Indiana?

Duke Energy Indiana serves 920,000 customers across a 23,000-square-mile service area, making it Indiana's largest electric supplier with 6,300 megawatts of owned electric capacity.

What should Duke Energy customers do to prepare for potential power outages?

Customers should ensure mobile phones are charged, maintain adequate supplies of flashlights, batteries, water, nonperishable foods, and medicines. Those with special needs or relying on electric-powered life support should plan alternate shelter arrangements.