Duke Energy restores power for 90% of customers within 24 hours, establishes estimated time of restoration for north Florida customers impacted by Hurricane Debby

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Duke Energy Florida has rapidly restored power to 90% of customers within 24 hours after Hurricane Debby's landfall in the Big Bend. The company expects to restore 95% of customers in Citrus, Hernando, Lake, Levy, Marion, and Sumter counties by 11:59 p.m. Tuesday. For the hardest-hit areas, including Alachua, Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Madison, Suwannee, Taylor, and Wakulla counties, the estimated restoration time is 11:59 p.m. Wednesday. Duke Energy is working with neighboring utilities to coordinate restoration efforts. Customers with flood damage or meter box issues may need to consult licensed electricians before power can be reconnected. The company emphasizes safety around downed power lines and proper generator use during outages.

Positive

• Rapid power restoration for 90% of customers within 24 hours
• Clear estimated restoration times provided for affected areas
• Coordination with neighboring utilities for efficient restoration

Negative

• Some areas require additional time for power restoration due to severe damage
• Potential delays for customers with flood damage or meter box issues

ST. PETERSBURG, Fla., Aug. 6, 2024 /PRNewswire/ -- Duke Energy Florida rapidly restored power for 90% of its customers within 24 hours after Hurricane Debby made landfall in the Big Bend. Crews continue to work tirelessly to restore power in areas hardest hit, and the company will not stop until every customer has power.

Duke Energy Florida anticipates restoring 95% of customers in Citrus, Hernando, Lake, Levy, Marion and Sumter counties by 11:59 p.m. Tuesday evening, though many customers will be restored before then. 

Hurricane Debby brought strong winds, heavy rainfall and widespread flooding to Florida. The company has relocated crews to concentrate on the hardest-hit areas as they require additional work to complete restoration.

The estimated time of restoration for 95% of the remaining customers in the hardest-hit areas is 11:59 p.m. Wednesday evening.

The remaining customers in the hardest-hit areas include:

• Alachua County
• Columbia County
• Dixie County
• Gilchrist County
• Hamilton County
• Jefferson County
• Lafayette County
• Madison County
• Suwannee County
• Taylor County
• Wakulla County

The company continues to work alongside its neighboring utilities, cooperatives and municipalities served by Duke Energy Florida transmission lines and substations to ensure estimated times of restoration are coordinated.

Flood and meter box damage 

For customers whose home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. If there is damage, an electrician will need to make repairs and obtain verification from the local building inspection authority before power can be restored.

If the meter box is pulled away from a customer's house or mobile home service pole and power is not being received, the homeowner is responsible for contacting an electrician to reattach the meter box and/or provide a permanent fix. In some instances, an electrical inspection may be required by the county before Duke Energy can reconnect service. An electrician can advise customers on next steps.

Duke Energy will continue to update customers through emails, text messages, phone calls, social media and its website, including the outage map.

"Duke Energy is grateful for our customers' continued patience and understanding as our crews have been working around the clock to get the lights back on," said Todd Fountain, Duke Energy Florida storm director. "We are proud of our progress so far, but we remain laser focused on safely restoring power for every last customer, going above and beyond to demonstrate our commitment to the communities we serve."

Downed power lines are hazardous 

Duke Energy reminds customers and the public to stay away from downed power lines that have fallen or are sagging, and to consider all power lines – and trees, limbs or anything in contact with power lines – energized and dangerous.

If a power line falls across a vehicle you are in, stay in the car. If you MUST get out of the car due to a fire or other immediate life-threatening situation, try to jump clear of the car and land on both feet. Be sure that no part of your body is touching the car when your feet touch the ground.

Customers using generators

If you use a generator at home to provide power until your service is restored, please watch for utility crews and turn the generator off when crews are in your area. The electrical load on the power lines can be dangerous for crews making repairs. The excess electricity created by a generator can feed back onto the electric lines, severely injuring a line technician who might be working on a power line, believing it to be de-energized.

For more information, customers can sign up online for phone and email alerts or text REG to 57801 for text alerts, bookmark the outage map and download the mobile app for updates.

Duke Energy Florida

Duke Energy Florida, a subsidiary of Duke Energy, owns 12,300 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.

Duke Energy

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. The company's electric utilities serve 8.4 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 54,800 megawatts of energy capacity. Its natural gas utilities serve 1.7 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky.

Duke Energy is executing an ambitious clean energy transition, keeping reliability, affordability and accessibility at the forefront as the company works toward net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. The company is investing in major electric grid upgrades and cleaner generation, including expanded energy storage, renewables, natural gas and nuclear.

More information is available at duke-energy.com and the Duke Energy News Center. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook, and visit illumination for stories about the people and innovations powering our energy transition.

Contact: Audrey Stasko
Media line: 800.559.3853
Twitter: @DE_AudreyS

 

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SOURCE Duke Energy

FAQ

When will Duke Energy (DUK) restore power to 95% of customers in north Florida after Hurricane Debby?

Duke Energy expects to restore power to 95% of customers in Citrus, Hernando, Lake, Levy, Marion, and Sumter counties by 11:59 p.m. Tuesday. For the hardest-hit areas in north Florida, the estimated restoration time is 11:59 p.m. Wednesday.

What percentage of Duke Energy (DUK) customers had power restored within 24 hours after Hurricane Debby?

Duke Energy Florida rapidly restored power to 90% of its customers within 24 hours after Hurricane Debby made landfall in the Big Bend area.

Which counties in Florida are considered the hardest-hit by Hurricane Debby according to Duke Energy (DUK)?

The hardest-hit areas include Alachua, Columbia, Dixie, Gilchrist, Hamilton, Jefferson, Lafayette, Madison, Suwannee, Taylor, and Wakulla counties.

What should Duke Energy (DUK) customers do if their home or business is flooded after Hurricane Debby?

If a home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician. Repairs may be needed, and verification from local building inspection authorities may be required before power can be restored.