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Duke Energy (NYSE: DUK) has restored power to 1.35 million customers in the Carolinas following Hurricane Helene. As of 4 p.m., about 443,000 customers in South Carolina's Upstate and 346,000 customers in North Carolina's mountain region remain without power. The company expects to restore the majority of the remaining 790,000 customer outages by Friday night.
Duke Energy workers are navigating unprecedented destruction and challenging conditions in the affected areas. They are removing trees, broken poles, and downed power lines, logging damaged electrical equipment, and beginning to repair and rebuild major portions of the power grid. The company's lakes along the Catawba-Wateree River Basin have reached their highest point and are expected to slowly decline over the next several days.
Duke Energy Florida has restored power for 95% of customers within 72 hours of Hurricane Helene's Category 4 landfall. The company is focusing on the hardest-hit areas, particularly the barrier islands of Pinellas County, which experienced significant storm surge impacts. A mobile command center has been deployed to Madeira Beach to begin replacing equipment and rebuilding parts of the electric grid.
Duke Energy is committed to keeping customers informed through text and email updates, a dedicated webpage for Pinellas County barrier islands, and their Outage Map. The company acknowledges that some homes and businesses may be unsafe to energize, but areas that can receive power will continue to be restored. Duke Energy Florida serves 2 million customers across a 13,000-square-mile service area in Florida.
The Duke Energy Foundation has invested over $19.5 million in emergency preparedness and response efforts across six states over the past five years. This funding aims to boost community safety and resilience through collaborative efforts with local leaders and nonprofits. The Foundation's approach includes providing advanced tools, customized training, and life-saving equipment to first responders.
Duke Energy volunteers have also contributed significantly, packing thousands of no-cost storm kits for seniors and donating $3.3 million in money and volunteer time. The funding has delivered immediate relief during crises and equipped first responders with essential tools. For example, a grant-funded drone recently helped locate a missing man in South Carolina.
As the 2024 storm season continues through November, Duke Energy and its Foundation remain prepared to support communities. Customers are encouraged to download the enhanced American Red Cross Emergency app for additional preparedness measures.
Duke Energy (NYSE: DUK) has restored power to over 1.1 million customers in the Carolinas following Hurricane Helene, with approximately 904,000 customers still without power as of 6 p.m. Sunday. The hardest-hit areas in upstate South Carolina and western North Carolina are expected to have power restored by Friday, except for inaccessible areas or those with destroyed infrastructure.
The company has deployed 18,000 workers for storm restoration efforts. Severe damage to transmission infrastructure in upstate South Carolina and the North Carolina mountains, including submerged substations and downed transmission towers, is impeding restoration efforts. Duke Energy is using helicopters, drones, and track vehicles to assess damages and continue restoration work.
The company serves over 4.5 million customers in the Carolinas and is focusing on restoring power to public health and safety facilities first. Customers are advised to be cautious with generators and to have damaged meter boxes inspected by licensed electricians before power can be reconnected.
Duke Energy Florida has restored power to 687,000 customers following Hurricane Helene, with 73,000 still experiencing outages as of 3 p.m. ET on September 29, 2024. The company aims to restore power to 95% of customers able to receive it by 11:59 p.m. tonight. Due to significant damage on Pinellas County barrier islands, Duke Energy is establishing a centralized command center in Madeira Beach to rebuild the electric grid.
While crews continue energizing parts of the barrier islands that can receive power, many structures are unsafe to energize due to extensive damage. Duke Energy Florida is committed to keeping customers informed throughout the rebuilding process and has set up a dedicated webpage for updates on Pinellas County barrier islands. Customers are encouraged to update their contact information for text and email updates.
Duke Energy Florida has restored power for over 600,000 customers following Hurricane Helene, with nearly 150,000 still experiencing outages. The company has set estimated restoration times for Big Bend and North Florida counties by 11:59 p.m. Sunday, Sept. 29, 2024, expecting to restore 95% of affected customers. However, coastal areas of Pinellas County face significant challenges due to storm surge and wind damage, requiring longer restoration times.
Duke Energy's workforce of over 8,000 is working around the clock to restore power. The company acknowledges potential delays in some areas due to additional damage or access issues. Customers are advised that individual service line problems may require electrician intervention before power can be reconnected. Duke Energy (NYSE: DUK) serves 2 million customers in Florida and is executing an ambitious clean energy transition towards net-zero emissions.
Duke Energy has restored power to 723,000 customers in the Carolinas following Hurricane Helene, with approximately 1.1 million customers still without power as of 1 p.m. on Saturday. The company expects to restore power to most customers outside the western parts of the Carolinas by 11:59 p.m. ET on Sunday, Sept. 29. Major challenges persist in accessing areas across the North Carolina mountains and Upstate of South Carolina due to historic flooding, debris, and road closures.
Duke Energy has 13,000 workers involved in restoration efforts, including personnel from 19 U.S. states and Canada. The company is using helicopters and drones to assess damage in hard-hit areas. Customers are urged to exercise caution around utility workers and to turn off generators when crews are nearby. Duke Energy is also managing record-high lake levels in the Catawba-Wateree River Basin and warns residents in low-lying areas to stay informed about potential flooding.
Duke Energy Florida has restored power for over 407,000 customers following Hurricane Helene, with nearly 285,000 still experiencing outages. The company, deploying 8,000 personnel, has established estimated restoration times for several counties, expecting 95% of customers to be restored by 11:59 p.m. ET on Sunday, Sept. 29. However, adverse weather conditions and extensive damage may lead to extended outages for some customers.
Duke Energy reminds customers to stay away from downed power lines and to turn off generators when utility crews are working nearby. The company also advises that homes with flood damage will require inspection by a licensed electrician before power can be reconnected. Customers can report outages online, through the Duke Energy mobile app, or by calling 800.228.8485.
Duke Energy (NYSE: DUK) has begun power restoration efforts in the Carolinas after Hurricane Helene caused 1.7 million customer outages and historic flooding. As of 4 p.m., approximately 1.34 million customers remain without power, with outages most prevalent in western North Carolina and the Upstate of South Carolina. The company has already restored power to over 380,000 customers.
Duke Energy has deployed about 11,000 workers, including additional crews from 19 states and Canada, to assess damage and restore power. However, flooding and road closures are impeding restoration efforts, and multiday outages are expected. The company is also managing rising lake levels in the Catawba-Wateree River Basin, which may lead to increased flooding risks.
Customers are urged to be cautious of damaged equipment and report outages through the Duke Energy app, website, or by calling 800.POWERON. The company is focusing on restoring power to public health and safety facilities first while considering how to impact the greatest number of customers.
Duke Energy Florida is continuing power restoration efforts following Hurricane Helene's landfall. As of 7:30 a.m., nearly 198,000 customers have had power restored, while over 402,000 are still experiencing outages. Approximately 8,000 workers are responding to the situation.
The company is prioritizing public health and safety facilities in its restoration sequence. Duke Energy has provided safety guidance for customers, including staying away from downed power lines, disconnecting nonessential electrical equipment, and proper generator usage.
Customers can report outages via text, phone, online, or through the Duke Energy mobile app. The company offers an Outage Map and Outage Alerts for up-to-date information on restoration efforts.