Cruising into the Future: Carnival Cruise Line Selects DXC Technology to Power Technology Infrastructure

Rhea-AI Summary

DXC Technology has secured a multi-year agreement with Carnival Cruise Line to manage the cruise operator's core IT infrastructure across its global operations. The partnership covers shipboard systems, shoreside offices, and port facilities for Carnival's 29-ship fleet. DXC will provide comprehensive services including workplace support, IT service management, infrastructure operations, and security risk management. The solution features enhanced cybersecurity, expert staffing, automation support, and a scalable model. This collaboration aims to improve operational efficiency, enhance employee productivity, and ensure a seamless experience for millions of cruise guests annually. The partnership represents a significant expansion of DXC's presence in the hospitality and travel sectors.

Positive

• Strategic partnership with world's largest cruise line expands DXC's footprint in hospitality sector
• Multi-year agreement provides stable, long-term revenue stream
• Comprehensive service scope covering 29 ships globally indicates significant contract value
• Partnership demonstrates DXC's capability to handle complex, large-scale IT infrastructure projects

Negative

• Implementation across global fleet may present complex operational challenges
• High-stakes responsibility for critical systems could pose reputation risks if service issues occur
• Cybersecurity threats in maritime operations could present significant risks

Insights

Technology and IT Services Analyst

DXC Technology secures significant multi-year contract with Carnival Cruise Line, strengthening its position in the travel sector.

DXC Technology has secured a multi-year agreement with Carnival Cruise Line to manage the cruise operator's entire technology infrastructure. This comprehensive partnership spans Carnival's global fleet, portside, and shoreside operations, positioning DXC to deliver critical IT services that will directly impact the guest experience for millions of cruise passengers annually.

The scope of this deal is substantial, encompassing workplace support, IT service management, infrastructure operations, and security risk management across Carnival's 29 ships globally. DXC will implement enhanced cybersecurity measures and automation support while providing expert-level staffing through an employee-centric delivery model.

This contract represents a strategic win for DXC as it expands its footprint in the hospitality and travel sectors. The cruise industry presents unique IT challenges, requiring systems that function reliably in remote maritime environments while supporting thousands of guests and crew members simultaneously. DXC's ability to secure this business demonstrates market confidence in its capabilities to handle complex, mission-critical IT operations.

For DXC, this agreement provides stable, recurring revenue through the multi-year contract term. It also creates opportunities for expanded services as Carnival's technology needs evolve. The partnership allows DXC to showcase its expertise in an industry that requires exceptional operational reliability and security—cruise ship IT systems cannot afford significant downtime when vessels are at sea.

The contract enhances DXC's industry credentials in the recovering post-pandemic cruise and travel sector, potentially opening doors to additional clients in these verticals who are similarly modernizing their IT infrastructure to meet evolving customer expectations.

ASHBURN, Va., June 23, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, and Carnival Cruise Line, the world's most popular cruise line, today announced a multi-year agreement to power the cruise line's technology infrastructure. 

This partnership will support Carnival's guest experience across its global fleet, as well as its portside and shoreside operations. DXC will deliver reliable and scalable IT services designed to enhance operational efficiency, improve employee productivity and help ensure a seamless, connected experience for millions of guests sailing annually with Carnival. 

"At Carnival, we're committed to delivering memorable vacations for our guests, and technology plays a vital role in ensuring they have the best onboard experience," said Sean Kenny, senior vice president and chief information officer at Carnival Cruise Line. "The DXC team demonstrates exceptional technical expertise, responsiveness and a clear commitment to delivering on our long-term vision. With them as our trusted partner, we're investing in technology that strengthens the foundation of our operations to provide a great experience for our guests across our 29 ships globally and supporting our dedicated team members both shipboard and shoreside." 

Through the partnership, DXC will manage Carnival's core IT infrastructure across all operational environments including shipboard systems, shoreside offices and port facilities. Using an employee-centric delivery model, DXC will ensure that the tools and services provided are tailored to support both Carnival's workforce needs and a consistent guest experience. 

Services will include workplace support, IT service management, infrastructure operations and security risk management – all delivered with enhanced cybersecurity, expert-level staffing, automation support and a scalable model across its operations. This approach is built to improve resilience and ensure operational consistency across the company's global footprint. 

"This collaboration with Carnival Cruise Line represents a significant milestone for DXC as we continue to expand our footprint in the hospitality and travel sectors," said Chris Drumgoole, President, Global Infrastructure Services at DXC Technology. "Our goal is clear -- deliver complete operational confidence for our customers by minimizing technology disruptions. By managing their complex IT operations and providing modern solutions, we're proud to help Carnival do what they do best, ensuring every guest enjoys their cruise vacation." 

With deep engineering skills, industry expertise and a track record of success, DXC is a trusted technology partner to leading travel and hospitality brands around the world. From powering seamless guest experiences to enabling resilient and secure global operations, DXC helps companies modernize core systems and infrastructure to meet evolving customer expectations. 

For more information, visit www.dxc.com/cloud-and-infrastructure 

About DXC Technology 

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.  

About Carnival Cruise Line 
Carnival Cruise Line, part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), is the first cruise line to sail over 100 million guests and is proud to be known as America's Cruise Line, for carrying more Americans and serving more U.S. homeports than any other. Since its founding in 1972, Carnival has continually revolutionized the cruise industry and popularized the cruise vacation as an affordable and fun travel option. Carnival operates from 13 U.S. and two Australian homeports, as well as seasonally from Europe and employs more than 50,000 team members representing 120 nationalities. 

Carnival's fleet of 29 ships reflects an exciting period of growth that continues with the addition of five ships through 2033: a fourth and fifth Excel class ship scheduled for 2027 and 2028 respectively; followed by three additional new ships from an innovative new class currently under development. Carnival's next new guest offering will be the all-new exclusive destination, Celebration Key, set to debut on Grand Bahama this summer. 

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SOURCE DXC Technology Company

FAQ

What services will DXC Technology provide to Carnival Cruise Line?

DXC will manage Carnival's core IT infrastructure, providing workplace support, IT service management, infrastructure operations, and security risk management across shipboard systems, shoreside offices, and port facilities.

How many ships will DXC Technology support in this Carnival partnership?

DXC Technology will support Carnival Cruise Line's fleet of 29 ships globally.

What is the duration of the partnership between DXC and Carnival Cruise Line?

The agreement is described as multi-year, though the specific duration is not disclosed in the press release.

How will this partnership benefit Carnival's cruise passengers?

The partnership aims to enhance the guest experience by ensuring seamless, connected experiences and minimizing technology disruptions across Carnival's global operations.

What is the significance of this deal for DXC Technology?

This partnership represents a significant milestone for DXC as it expands its presence in the hospitality and travel sectors, demonstrating its capability to manage complex IT operations.