Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (EGAN) delivers AI-powered customer engagement solutions through its cloud-based SaaS platform, helping enterprises unify service channels and automate interactions. This news hub provides investors and stakeholders with timely updates on corporate developments, financial performance, and technological innovations.
Access official press releases covering earnings announcements, product enhancements, strategic partnerships, and industry recognition. Our curated collection serves as a reliable resource for tracking eGain's progress in transforming customer service through conversational AI and knowledge management technologies.
Key updates about platform capabilities, client success stories, and market expansion across North America, EMEA, and APAC regions. Bookmark this page for streamlined access to material developments affecting eGain's position in the customer experience software sector.
eGain (NASDAQ: EGAN) reported its fiscal 2021 fourth quarter and full year results, showcasing solid financial performance. Q4 SaaS revenue reached $17.9 million, a 15% increase year over year, while total revenue grew 6% to $20.2 million. The company achieved a GAAP net income of $2.0 million, or $0.06 per diluted share. For fiscal 2022, eGain anticipates total revenue between $88.2 million and $89.8 million, marking a growth of 13% to 15%. However, a GAAP net loss is expected in the range of $3.5 million to $4.5 million, indicating challenges ahead.
eGain (NASDAQ: EGAN) has been selected by a leading cryptocurrency exchange to implement its eGain Knowledge Hub for customer service automation. This choice reflects the growing complexity of crypto customer inquiries and the need for compliance with rapidly evolving regulations. The platform will support thousands of contact center agents across six countries, providing multilingual service to a global audience. eGain's CEO emphasized that exceptional customer service is crucial in the competitive crypto exchange market.
eGain (NASDAQ: EGAN) announced its participation in two investor conferences in September 2021. The D.A. Davidson 20th Annual Software and Internet Conference will feature a fireside chat on September 9 at 4:30 PM ET, alongside one-on-one investor meetings. The Jefferies Virtual Software Conference will take place on September 14 at 7:30 AM PT, also including one-on-one meetings. Live webcasts of both events will be available through linked URLs. The company emphasizes its AI-driven customer engagement platform, enhancing digital-first, omnichannel experiences.
eGain Corporation (NASDAQ: EGAN) has launched its eGain Knowledge Hub™ on the SAP Store, enhancing customer service for remote agents. This innovative solution integrates with SAP Service Cloud, providing agents with contextual knowledge and AI-driven guidance. The platform addresses a surge in customer inquiries, improving compliance and reducing training needs. eGain aims to bolster agent efficiency by leveraging comprehensive analytics and machine learning to optimize knowledge adoption.
eGain (NASDAQ: EGAN) will announce its fiscal 2021 fourth quarter and full year financial results on September 1, 2021, after market close. A conference call and webcast will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. The call can be accessed via eGain's investor website or by dialing in. An audio replay will be available shortly after the call. eGain specializes in automating customer engagement through AI-driven, omnichannel solutions that optimize customer journeys.
eGain (NASDAQ: EGAN) announces increased adoption of its Virtual Financial Coach since launching in March 2021, with 25 credit unions now utilizing the platform. Positive user feedback indicates 85% of users find their personalized coaching plans achievable, while 88% value the coaching experience. This AI-powered solution provides continuous financial advice and enables credit unions to offer tailored, expert support to their members, aiming to enhance financial health.
eGain (NASDAQ: EGAN) announced its participation in the Oppenheimer Virtual 24th Annual Technology, Internet & Communications Conference on August 9, 2021, at 11:55 am PT. During this event, management will hold virtual one-on-one meetings with investors throughout the day. A live audio webcast of the presentation will be available at this link or on eGain's investor relations webpage. For more information or to schedule a meeting, interested parties can contact MKR Investor Relations.
eGain (NASDAQ: EGAN) announced positive preliminary results for fiscal 2021, ending June 30, 2021. SaaS revenue is projected to exceed $66.4 million, marking an increase of at least 17% year-over-year. Total revenue is also expected to surpass $77.9 million, a rise of at least 7%. GAAP net income is anticipated to exceed $5.3 million, or $0.16 per share. The company reported strong cash flow, anticipated to close the year with around $63 million in cash and no debt. Final results will be disclosed on September 1, 2021.
eGain (NASDAQ: EGAN) announced virtual meetings with investors during the 7th Annual ROTH Virtual London Conference, scheduled from June 21st to June 23rd, 2021. This offers investors a chance to engage directly with management. To schedule a meeting or learn more, interested parties are encouraged to contact ROTH representatives or MKR Investor Relations. Further details and registration can be found at this link.
eGain provides omnichannel customer engagement solutions powered by AI and analytics, facilitating digital transformation for brands.
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