Egain Corp Stock Price, News & Analysis

eGain Corporation (NASDAQ: EGAN) has been chosen by one of the UK’s fastest-growing motor insurers to transform their customer engagement platform. The insurer aims to enhance their digital services by implementing eGain's virtual assistant and modern desktop tools, improving omnichannel communication. As many UK insurance companies struggle to differentiate themselves, this partnership provides an opportunity for the insurer to stand out by delivering superior customer experiences. eGain's CEO, Ashu Roy, emphasizes the importance of knowledge in digital customer engagement.

eGain Corporation (NASDAQ: EGAN) has been selected by a Top 5 US insurance company to implement its eGain Knowledge Hub™ as a strategic knowledge management platform. This decision comes as insurers invest in digital transformation following pandemic-related auto insurance refunds and natural disaster payouts. eGain's platform aims to empower customer service representatives and field agents with proactive knowledge, compliant with industry regulations. The deployment will cover thousands of users across various insurance services, reflecting eGain's robust capabilities in modernizing customer service operations.

eGain (NASDAQ: EGAN) has launched the eGain Knowledge Hub™, a new knowledge management solution aimed at enhancing digital customer engagement. This platform centralizes customer context and content, providing a consistent and efficient service experience. Benefits include reduced maintenance costs, improved response speed, and enhanced content accuracy. According to Gartner, enterprises can lower management costs by 15% to 40% with knowledge consolidation, addressing critical gaps in customer experience.

eGain (NASDAQ: EGAN) reported its fiscal 2021 fourth quarter and full year results, showcasing solid financial performance. Q4 SaaS revenue reached $17.9 million, a 15% increase year over year, while total revenue grew 6% to $20.2 million. The company achieved a GAAP net income of $2.0 million, or $0.06 per diluted share. For fiscal 2022, eGain anticipates total revenue between $88.2 million and $89.8 million, marking a growth of 13% to 15%. However, a GAAP net loss is expected in the range of $3.5 million to $4.5 million, indicating challenges ahead.

eGain (NASDAQ: EGAN) has been selected by a leading cryptocurrency exchange to implement its eGain Knowledge Hub for customer service automation. This choice reflects the growing complexity of crypto customer inquiries and the need for compliance with rapidly evolving regulations. The platform will support thousands of contact center agents across six countries, providing multilingual service to a global audience. eGain's CEO emphasized that exceptional customer service is crucial in the competitive crypto exchange market.

eGain (NASDAQ: EGAN) announced its participation in two investor conferences in September 2021. The D.A. Davidson 20th Annual Software and Internet Conference will feature a fireside chat on September 9 at 4:30 PM ET, alongside one-on-one investor meetings. The Jefferies Virtual Software Conference will take place on September 14 at 7:30 AM PT, also including one-on-one meetings. Live webcasts of both events will be available through linked URLs. The company emphasizes its AI-driven customer engagement platform, enhancing digital-first, omnichannel experiences.

eGain Corporation (NASDAQ: EGAN) has launched its eGain Knowledge Hub™ on the SAP Store, enhancing customer service for remote agents. This innovative solution integrates with SAP Service Cloud, providing agents with contextual knowledge and AI-driven guidance. The platform addresses a surge in customer inquiries, improving compliance and reducing training needs. eGain aims to bolster agent efficiency by leveraging comprehensive analytics and machine learning to optimize knowledge adoption.

eGain (NASDAQ: EGAN) will announce its fiscal 2021 fourth quarter and full year financial results on September 1, 2021, after market close. A conference call and webcast will follow at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. The call can be accessed via eGain's investor website or by dialing in. An audio replay will be available shortly after the call. eGain specializes in automating customer engagement through AI-driven, omnichannel solutions that optimize customer journeys.

eGain (NASDAQ: EGAN) announces increased adoption of its Virtual Financial Coach since launching in March 2021, with 25 credit unions now utilizing the platform. Positive user feedback indicates 85% of users find their personalized coaching plans achievable, while 88% value the coaching experience. This AI-powered solution provides continuous financial advice and enables credit unions to offer tailored, expert support to their members, aiming to enhance financial health.