8x8 (EGHT) Stock News, Apr-May 2025

8x8 (NASDAQ: EGHT) reports significant growth in its AI-powered CX solutions for Q4 FY2025. The company's Intelligent Customer Assistant adoption increased 62% year-over-year, with voice AI interactions growing 74.8% quarter-over-quarter. Notable achievements include AI interactions rising 260% YoY, an industry-leading transcription error rate of 3.43%, and communication API customer interactions growing 39% across channels. The platform secured several major customer wins, including deployments supporting thousands of users across various industries. New AI features include Custom Dictionary for improved transcription accuracy, AI Chat Summarization, and Real-Time Agent Assistance. The company's integrated platform combines Contact Center, Unified Communication, and Communications APIs to enhance customer experience and operational efficiency.

8x8, Inc. (NASDAQ: EGHT), a leading integrated Platform for CX provider, has announced its participation in several upcoming investor events for Q1 FY2026. The company will attend the B. Riley Annual Institutional Investor Conference (May 21, 2025), Bank of America Securities Global Technology Conference (June 4, 2025), Rosenblatt 5th Annual Technology Summit: The Age of AI (June 10, 2025), and Mizuho Technology Conference 2025 (June 11, 2025).

A presentation is scheduled at the Bank of America Securities event for June 4 at 8:40 am PT/11:40 am ET. The presentation will be webcast and available through the company's investor relations website, with the archived version accessible for 90 days after the event.

8x8 (NASDAQ: EGHT) reported its Q4 and fiscal year 2025 results, showing mixed performance. In Q4, total revenue was $177.0 million with service revenue at $171.6 million, representing a slight decline from the previous year. For FY2025, total revenue decreased 2% to $715.1 million. The company achieved GAAP operating income of $15.2 million in FY2025, a significant improvement from a loss of $27.6 million in FY2024. Cash flow from operations was strong at $64 million for FY2025. The company's performance was impacted by declining revenue from former Fuze customers, though core 8x8 service revenue grew nearly 5% year-over-year. Management expects Q1 FY2026 service revenue between $170-175 million and total revenue of $175-182 million, with FY2026 total revenue projected at $702-724 million.

A new report by Cavell Group and 8x8 (NASDAQ: EGHT) reveals significant challenges in the UK public sector's digital transformation journey. The study found that over 80% of organizations plan to change their contact center provider within two years. Key findings show that traditional communication channels remain dominant, with email (74%), phone (68%), and face-to-face (66%) leading, while 31% struggle with disconnected platforms. The report highlights that 47% expect increased AI adoption policies within three years, and 74% must boost integration with other government bodies by 2030. Sector-specific challenges include data security in healthcare, outdated tools in education, digital transformation costs in local government, and fragmented communications in housing associations.

8x8 (NASDAQ: EGHT) has strengthened its presence in Ireland by becoming a Gold corporate sponsor of the Customer Contact Management Association (CCMA) Ireland for 2025. This partnership connects 8x8 with CCMA's network of over 2,000 CX leaders and 500 contact centres, representing a significant commitment to Ireland's customer experience sector, which employs more than 60,000 professionals.

As part of the agreement, 8x8 will participate in the upcoming 2025 CCMA Conference in May, presenting alongside Irish clients on 'Enhancing CX in a Digital First World.' The company will also sponsor the 2025 Irish Contact Centre & Shared Services Awards in November. The partnership includes digital content sharing through white papers, blogs, and newsletters, focusing on key industry challenges like PSTN switch-off, AI adoption, and workforce engagement.

8x8 has unveiled significant enhancements to its Platform for CX, introducing AI-powered features and tools to improve customer and employee engagement. The platform combines Contact Center, Unified Communication, and Communication APIs to deliver more personalized and efficient interactions.

Key innovations include:

• RCS Business Messaging for Contact Center and Communication APIs
• Digital wallet support via Secure Pay, enabling Apple Pay and Google Pay integration
• AI-powered features including custom transcription dictionaries, intelligent chat summaries, and real-time agent assistance
• Enhanced accessibility features compliant with WCAG 2.1 AA standards

The platform now offers expanded post-call intelligence through 8x8 Engage and Conversation IQ, providing deeper insights into customer interactions. Additional improvements include enhanced queue management features and support for the Yealink W90 Multi-Cell DECT System for larger facilities.

8x8 Inc (NASDAQ: EGHT), a provider of integrated Platform for CX combining Contact Center, Unified Communication, and CPaaS APIs, has scheduled its fourth quarter and fiscal year 2025 earnings release for May 19, 2025. The financial results will be announced after market close, followed by a conference call at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). The hour-long conference call will be accessible via dial-in registration and webcast through the company's investor relations events page. The webcast recording will remain available for 90 days following the live call.

8x8 (NASDAQ: EGHT) has unveiled 8x8 JourneyIQ, a new AI-powered solution that enables businesses to track and optimize customer interactions across all channels and departments. The platform integrates with the company's Contact Center, Unified Communication, and CPaaS APIs to provide comprehensive customer journey intelligence.

Key features of JourneyIQ include:

• 360° customer journey intelligence unifying data across UCaaS, CCaaS, and CPaaS APIs
• Real-time AI-driven decision making with sentiment analysis and performance trends
• Intelligent orchestration to reduce escalations and operational costs
• Smart workflow optimization for improved resource allocation and customer experience

The solution aims to eliminate blind spots in customer interactions and provide organizations with actionable intelligence to proactively identify and prevent service issues.

8x8 (NASDAQ: EGHT) has expanded its digital channel capabilities with 8x8 Engage, enabling customer-facing teams beyond contact centers to deliver enhanced customer experiences. The platform now supports video and SMS interactions, with upcoming integration for Viber, WhatsApp, email, and RCS Business Messaging.

The enhanced platform features include:

• Omnichannel support across multiple communication channels
• Seamless channel transitions, including voice-to-video capabilities
• Unified customer view with real-time history and preferences
• Mobile optimization for frontline employees and field teams

This expansion aims to break down traditional communication silos, allowing all employees to manage customer interactions across preferred channels while maintaining workflow flexibility.