Welcome to our dedicated page for 8x8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8x8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) reported strong growth in AI-powered customer experience solutions, with an 84% year-over-year increase as of Q3 FY25. The company's 8x8 Intelligent Customer Assistant saw particularly impressive growth, with adoption increasing nearly 130% year-over-year and 12% quarter-over-quarter.
Key highlights include a 370% year-over-year increase in AI interactions volume and a 160% quarter-over-quarter jump in Voice AI interactions, which represented 58% of all AI interactions in Q3. The company secured several significant customer wins, including deployments for a major Australian financial services firm, a North American specialty retailer, and a UK travel management provider.
Recent innovations include expanded secure payment capabilities, Voice Intelligent Directory implementation, and enhanced supervisor monitoring tools. These developments are part of 8x8's strategy to transform customer experience through AI-powered solutions.
8x8 (NASDAQ: EGHT) announced that Michelle Paitich, Global Vice President of Channel Sales, has been named to the 2025 CRN® Channel Chiefs list. As Global VP of Channel Sales, Paitich oversees 8x8's go-to-market strategy with a global network of more than 2,000 partners and is responsible for delivering topline revenue.
Paitich is recognized for her expertise in managing channel partners, resellers, SIs, and ISVs. 8x8's Partner Program offers multiple routes to market, including resell and referral options, with various revenue, marketing, and enablement benefits based on a tiered system. The program is designed to help partners achieve revenue quickly, maximize profitability, and simplify the partnership process.
8x8 (NASDAQ: EGHT) reported its Q3 FY2025 financial results with total revenue of $178.9 million, down from $181.0 million in Q3 FY2024. The company achieved a GAAP operating income of $9.0 million, compared to a loss of $9.4 million in the previous year. Service revenue was $173.5 million.
Notable achievements include record cash flow from operations of $27.2 million and a 60% year-over-year increase in new products. The company reported non-GAAP operating profit of $19.1 million and Adjusted EBITDA of $23.9 million. Cash and equivalents ended at $104.6 million after $33.0 million in principal payments on the 2024 Term Loan.
The company introduced several platform innovations, including AI-powered customer experience solutions, expanded secure payment capabilities, and enhanced voice intelligence features.
8x8 (NASDAQ: EGHT) has announced significant enhancements to its Platform for CX, introducing new features to improve customer and employee experience. Key updates include expanded 8x8 Secure Pay capabilities with digital payment options across voice and digital channels, AI-powered payment processing through 8x8 Intelligent Customer Assistant, and a new Voice Intelligent Directory for faster customer service.
The platform now features enhanced knowledge base tools for contact center agents, improved interaction monitoring capabilities for supervisors, and new meeting assets sharing functionality. Additional improvements include Mobile Device Management support for retail operations and multicast paging capabilities for desk phones.
These innovations aim to boost operational efficiency, enhance security, and provide modern solutions for organizations to deliver superior customer experiences across multiple touchpoints.
8x8 Inc. (NASDAQ: EGHT), a provider of integrated Platform for CX combining Contact Center, Unified Communication, and CPaaS APIs, has announced its upcoming third quarter fiscal 2025 earnings release. The financial results for the quarter ended December 31, 2024, will be released after market close on February 4, 2025.
The company will host a 60-minute conference call the same day at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). Participants can register to receive dial-in numbers and a unique PIN for the call. A live webcast will be available through the company's investor relations events page, with the audio archive accessible for 90 days following the call.
8x8 (NASDAQ: EGHT), a provider of integrated CX Platform solutions, has been ranked 728 in Newsweek's 2025 Excellence 1000 Index. The recognition comes from the Best Practice Institute's analysis of over half a million data points, evaluating companies based on financial responsibility, stakeholder ratings, and social responsibility.
The assessment criteria included employee and customer ratings, ESG risk ratings, ethical impact, ISO standards adherence, R&D spending, UN Global Compact status, and customer complaint metrics. The index, developed in collaboration with Newsweek and BPI, recognizes organizations that demonstrate excellence in balancing strategic growth with ethics, social responsibility, and sustainability.
8x8 (NASDAQ: EGHT) has appointed Joel Neeb as Chief Transformation and Business Operations Officer, reporting directly to CEO Samuel Wilson. Neeb will lead the company's CX transformation initiatives and drive operational excellence. He brings significant experience from his previous role as Vice President of Execution and Transformation at VMware, where he led cultural transformation and AI strategy implementation for 40,000 employees.
Prior to VMware, Neeb served as CEO at Afterburner, Inc., managing elite professionals from military backgrounds. His military experience includes serving as a former U.S. Air Force F-15 mission commander, leading 300 combat pilots and managing a $150 million annual flight program.
This appointment aligns with 8x8's recent brand evolution and the launch of the 8x8 Platform for CX, which integrates contact center, unified communications, and communication APIs with AI-powered capabilities.
8x8 (NASDAQ: EGHT) has announced a strategic partnership with Descope as their exclusive Asia Pacific partner. The collaboration integrates Descope's drag-and-drop customer identity and access management (CIAM) platform with 8x8's CPaaS APIs.
The integration enables organizations to create customized user journeys through visual workflows, implementing modern login processes like social logins, passkeys, and one-time passwords. Organizations using Descope have reported a 50% reduction in authentication-related support tickets and 30-40x cost reduction by avoiding in-house authentication system development.
This partnership aims to enhance security and efficiency in customer experience while providing seamless authentication processes through 8x8's Platform for CX, which combines Contact Center, Unified Communication, and CPaaS APIs.
8x8 (NASDAQ: EGHT) has received multiple prestigious industry awards for its CX platform innovations. The company was named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year and recognized in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the tenth consecutive year.
Notable achievements include the 2024 Frost & Sullivan Customer Value Leadership Award for Global Public Sector CCaaS Solutions, Silver and Bronze Stevie Awards for their Professional Services organization, and 17 badges in the G2 Fall 2024 Awards. The company also received TrustRadius Tech Cares and Top Rated awards for their unified communications and contact center services.
8x8 (NASDAQ: EGHT) reported strong growth in its FY25 Q2, with sales of new products increasing over 60% year-over-year, driven by AI-powered solutions. The company experienced significant customer adoption metrics, including a 5% quarter-over-quarter growth in Contact Center customers and a 16% year-over-year increase in customers with 250+ agent seats. AI-powered product sales grew more than 200% year-over-year, while the number of customers using 8x8 Intelligent Customer Assistant increased by 200% year-over-year. The platform handled over 94 million CX interactions, representing a 12% year-over-year increase.