Welcome to our dedicated page for 8x8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8x8 stock.
8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8 (NASDAQ: EGHT) has unveiled a comprehensive brand transformation, marking a strategic shift towards a more customer-centric future. The rebrand goes beyond aesthetic changes, representing the company's enhanced focus on Customer Experience (CX) transformation. The initiative aligns with 8x8's mission to connect people and organizations through seamless communication, leveraging their integrated platform that combines Contact Center, Unified Communication, and CPaaS APIs. This strategic move responds to evolving CX landscape where customer interactions extend across all employee roles, driven by digital transformation, mobile-first strategies, and AI implementation.
8x8 (NASDAQ: EGHT), a leading business communications and CX platform provider, has announced its participation in three major investor events for Q3 fiscal 2025. The company will attend the Needham and Company Virtual Tech Week on November 20, 2024, for meetings only, the Wells Fargo 8th Annual TMT Summit on December 3, 2024, with a presentation scheduled for 2:15 PM PT, and the Barclays 22nd Annual Global Technology Conference on December 11, 2024, for meetings only.
The Wells Fargo presentation will be webcast live and archived on the company's investor relations website, remaining available for 90 days after the event.
8x8 (NASDAQ: EGHT) has appointed John Pagliuca, President and CEO of N-able (NYSE:NABL), to its Board of Directors, effective November 18, 2024. Pagliuca brings over 20 years of leadership experience in software and SaaS. His background includes executive roles at SolarWinds, LOGICNow, GFI Software, and Airvana, where he helped achieve over $500 million in revenue and led the company's IPO in 2007. With this appointment, 8x8's Board now consists of eight members.
8x8 (NASDAQ: EGHT) has announced significant enhancements to its cloud platform, introducing advanced AI-powered features and expanded customer engagement capabilities. Key improvements include AI-powered transcriptions with enhanced language support, Contact Center Video Elevation for visual customer assistance, and extended availability of Supervisor Workspace. The platform now offers improved call quality for Azure virtual desktop environments, bulk messaging support, and enhanced call queue management. According to Metrigy's report, companies using AI see revenue increases of 17.9%, customer ratings up 22.3%, and agent efficiency improvements of 21.8%.
8x8 Inc reported Q2 FY2025 financial results with total revenue of $181.0 million, down from $185.0 million year-over-year. Service revenue was $175.1 million, compared to $177.8 million in Q2 FY2024. The company achieved GAAP operating income of $7.2 million versus a loss last year, while non-GAAP operating profit was $21.5 million. Sales of new products increased over 60% year-over-year, led by AI-based solutions. The company marked its 15th consecutive quarter of positive cash flow from operations and reduced total debt principal by 32% over two years to $369 million.
CareMonitor has implemented 8x8 CPaaS to enhance patient interactions, integrating 8x8 Jitsi as a Service and 8x8 SMS API to support over 5,000 daily patient interactions. The integration has resulted in a 53% reduction in total spending and a 30% decrease in development time. The solution enables HIPAA-compliant telehealth capabilities and real-time notifications, improving patient care plan adherence. CareMonitor benefits from 24/7 support, scalability, and quick implementation, taking less than a week to set up the Jitsi as a Service functionality.
8x8, Inc. (NASDAQ: EGHT), a leading provider of business communications, CX, and CPaaS platforms, has announced the schedule for its second quarter fiscal 2025 earnings release and conference call. The company will release its financial results for the quarter ended September 30, 2024, after the market closes on Monday, November 4, 2024. Following the release, 8x8 will host a conference call at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results.
The conference call is expected to last approximately 60 minutes. Participants can register to join the live call and will receive dial-in numbers and a unique PIN upon registration. A live webcast of the call will also be available on the company's investor relations events and presentations page, with an audio archive accessible for 90 days following the call.
8x8, Inc. (NASDAQ: EGHT) has expanded its AI-powered 8x8 Intelligent Customer Assistant to include voice support, complementing existing digital capabilities. This enhancement has led to a 200% year-over-year increase in customer adoption and over one million interactions to date. The solution now offers:
1. Human-like voice and digital interactions across multiple regions and languages
2. Automation of customer interactions for various use cases
3. Improved operational efficiency and increased first contact resolution rates
4. Seamless workflows from self-service to live agent assistance
5. Complete customer context for personalized experiences
6. Rapid deployment across multiple channels
7. Rich conversation insights and analytics
8. Turnkey integration options with CRMs
The expanded capabilities aim to meet changing customer expectations and provide enhanced, seamless support options.
8x8, Inc. (NASDAQ: EGHT) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year. This recognition highlights 8x8's strategic focus on innovating its modern, single cloud platform and suite of connected products.
The 8x8 platform offers a comprehensive suite of services, including 8x8 Work with enterprise cloud voice, video meetings, and team chat capabilities. It also provides AI-powered cloud contact center, business SMS, virtual agents, WEM, and high-volume messaging. The platform boasts industry-leading global coverage in 59 countries and a financially backed 99.999% uptime SLA.
8x8 also offers seamless integration with Microsoft Teams through various native integration options. In addition to this recognition, 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service.
8x8, Inc. (NASDAQ: EGHT) has expanded the availability of Video Elevation capabilities for its Contact Center platform. This new feature enables contact center agents to visually diagnose and resolve issues, reducing the need for onsite technical assistance and improving customer experience. Key benefits include:
1. 150% quarter-over-quarter growth in video interactions initiated by agents
2. Reduced support costs and unnecessary onsite visits
3. Enhanced first contact resolution for various industries
4. Improved customer satisfaction and resolution time
5. Easy-to-use, mobile-first engagement for multiple sectors
The Video Elevation feature is part of 8x8's integrated cloud UCaaS and CCaaS solution, which offers a 99.999% uptime SLA.