8X8 Inc Stock Price, News & Analysis

8x8, Inc. (NASDAQ: EGHT) announced AI-driven enhancements to its 8x8 Contact Center platform, improving customer experience and team performance. The introduction of the 8x8 Intelligent Customer Assistant allows businesses to streamline self-service across various channels and languages, while the 8x8 Supervisor Workspace enhances contact center management with integrated analytics and performance metrics. Additionally, integration with OpenAI facilitates superior transcription and translation services. This innovation aims to empower organizations through personalized customer interactions and optimized operational efficiency.

8x8, Inc. (NASDAQ: EGHT), a cloud communications platform provider, has announced upcoming investor events for the fourth fiscal quarter. Key presentations include:

• Morgan Stanley Technology, Media and Telecom Conference
  Date: March 7, 2023
  Time: 3:55 pm PST
• 8x8 Product and Innovation Overview
  Date: March 10, 2023
  Location: NASDAQ Market Site, New York, NY
  Time: 9:00 am - 2:00 pm EST

Both presentations will be webcast via the company's investor relations page.

8x8, Inc. (NASDAQ: EGHT) has partnered with University of Worcester to implement its XCaaS™ platform during the busy Clearing period. This deployment aims to enhance communication for staff and students, efficiently managing the influx of calls. Previously, the university's separate systems caused downtime and inefficiencies. With 8x8 XCaaS, they achieved zero downtime, with an average Clearing wait time of only 11 seconds. The integration with Microsoft Teams allows for better analytics and agent management, providing a smooth experience across various communication channels.

8x8, Inc. (NASDAQ: EGHT) reported a strong Q3 2023 with total revenue up 18% year-over-year, reaching $184.4 million, driven by service revenue of $175.8 million. The GAAP operating loss improved to $18.1 million from $37.6 million a year ago, while non-GAAP operating profit soared by 485% to $18.3 million. Cash flow from operations spiked 72% to $15.5 million. Annual recurring subscriptions rose 22% to $698 million, with enterprise ARR up 30%. The company repurchased $21.8 million of 2024 convertible senior notes, enhancing financial stability. 8x8 also launched innovative features and was recognized as a leader in its industry.

8x8, Inc. (NASDAQ: EGHT) has launched the 8x8 Customer Labs open beta program, aimed at enhancing product design and user experience through customer engagement. This initiative allows customers to provide feedback and insights on the 8x8 XCaaS platform, improving product quality and addressing user needs. The program is designed to foster innovation and ensure high-quality releases by incorporating direct customer input. In addition, a new beta for contact center supervisors will facilitate testing of upcoming tools, ensuring they meet customer expectations.

8x8, Inc. (NASDAQ: EGHT) announced it will release its third quarter financial results for the period ending December 31, 2022, on February 1, 2023, after market close. A conference call is scheduled on the same day at 1:30 PM PT to discuss the results, expected to last approximately 60 minutes. The earnings report will provide insights into the company's performance, impacting stakeholders and investors.