8x8, Inc. reports developments across its cloud business communications platform, including contact center, unified communications and CPaaS capabilities delivered through the 8x8 Platform for CX. Company updates commonly cover AI-enabled customer experience tools, analytics, authentication, CRM integration, digital engagement and mobile-first communications for distributed workforces.
News also includes product availability for offerings such as 8x8 AI Studio, 8x8 Engage and Retail Nationwide, technology partnerships, channel-program recognition, customer-experience studies and scheduled earnings communications. The recurring themes center on enterprise communications, contact-center automation, partner distribution and platform security and data-protection practices.
8x8, Inc. (NYSE: EGHT) has announced the general availability of 8x8 Frontdesk, a new solution designed for high volume call handling. This platform integrates traditional communication with contact center capabilities, enhancing productivity in hybrid work settings. Its tailored user interface allows receptionists to manage calls efficiently, reducing training costs and speeding up user adoption. Notably, 8x8 Frontdesk was recognized as a finalist in the Best of Enterprise Connect 2021. The offering emphasizes flexibility, allowing any user to take on receptionist roles regardless of location.
8x8, Inc. (NYSE: EGHT) announces the rapid adoption of its 8x8 Voice for Microsoft Teams solution, now surpassing 100,000 business users globally. New enhancements include call recordings and presence sync, aimed at improving customer engagement and employee experience. The solution expands into 46 countries with PSTN replacement services, delivering integrated global telephony. Recent findings show that 80% of organizations plan to integrate Teams with third-party telephony, indicating strong market potential. Notable recent deployments include organizations in healthcare and public safety sectors.
8x8, Inc. (NYSE: EGHT) expands its Global Reach to 46 countries, enhancing service quality in Russia, Japan, and Puerto Rico. The newly launched 8x8 XCaaS integrates cloud communication solutions, offering a reliable platform with a 99.999% SLA for businesses. This advancement allows multinational enterprises to eliminate reliance on costly local-hosted systems while ensuring high-quality voice and video communications. Organizations can access emergency services, local numbers, and seamless deployment for enhanced operational efficiency.
8x8, Inc. (NYSE: EGHT) has partnered with Proximie to deploy its callstats solution, enhancing virtual healthcare by allowing clinicians to participate in surgeries remotely. This integration improves video and call quality for Proximie's platform, which connects medical professionals globally to share best practices. Since implementing 8x8 callstats, Proximie has reported reduced IT workload and improved scalability for virtual procedures, supporting high-quality healthcare delivery.
8x8, Inc. (NYSE: EGHT) announced the successful deployment of 8x8 XCaaS at Darlington Building Society as part of its digital transformation efforts. The robust cloud communications platform supports remote work, ensuring seamless customer engagement and secure transactions. Implemented in July 2021, the system includes features such as contact center, voice, video meetings, and chat, designed to enhance employee collaboration and customer service. Darlington Building Society, operational since 1856, has assets of £705m as of December 2020.
8x8, Inc. (NYSE: EGHT) has entered a strategic distribution agreement with SYNNEX Corporation (NYSE: SNX) to provide 8x8 XCaaS to SYNNEX’s partner community in North America. This partnership is designed to enhance cloud-based communication and collaboration tools for resellers, including integrated UCaaS and CCaaS solutions. 8x8 XCaaS boasts a 99.999% service level agreement and will be available through SYNNEX's network. This collaboration aims to capitalize on the growing demand for cloud communication solutions across various sectors.
8x8, Inc. (NYSE: EGHT) announced participation in the BMO 2021 Technology Summit on August 24-25, 2021. Management will engage in a fireside chat and group meetings to discuss the company's integrated cloud communications platform, which supports voice, video, chat, and API solutions. As a leading provider, 8x8 is focused on enhancing business communications globally while delivering real-time analytics to improve customer interactions. For more details, visit investors.8x8.com.
8x8, Inc. (NYSE: EGHT) has been recognized as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service, marking the seventh consecutive year of acknowledgment. CEO Dave Sipes highlighted this recognition as validation of their commitment to exceptional customer service. The 8x8 Contact Center enhances agent engagement and operational efficiency, integrating various communication services on a secure platform with a global uptime SLA of 99.999%. Additionally, 8x8 has maintained its position as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service for nine years.
8x8, Inc. (NYSE: EGHT) has announced a groundbreaking 99.999% global uptime SLA across its UCaaS and CCaaS solutions, setting a new industry standard for cloud communications. This enhancement is designed to boost reliability and connectivity for over 3,500 employees in more than 700 offices nationwide. The company's infrastructure spans 35 regions, employing advanced redundancy and patented routing technology to ensure top performance. This achievement underscores the importance of service reliability for organizations transitioning to hybrid work environments.
8x8, Inc. (NYSE: EGHT) announced the appointment of Alison Gleeson to its board of directors. Previously, she served as Senior Vice President at Cisco Americas, leading a workforce of 9,000 and overseeing $25 billion in revenue. Gleeson is recognized for her expertise in evolving go-to-market strategies and partnerships. Chief Executive Officer Dave Sipes expressed optimism about leveraging her experience to drive growth and enhance customer success. Gleeson emphasized the importance of effective communication in today's business environment and expressed her commitment to 8x8's growth.