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EXL announces availability of EXL Code Harbor™ and EXL Smart Agent Assist™ in the new AWS Marketplace AI Agents and Tools category

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EXL (NASDAQ: EXLS), a global data and AI company, has announced the availability of two AI solutions - Code Harbor™ and Smart Agent Assist™ - in AWS Marketplace's new AI Agents and Tools category. Code Harbor streamlines code migration through multiple AI agents, while Smart Agent Assist enhances customer service operations with real-time conversational insights.

According to internal studies, Code Harbor reduces code migration time by 35%, decreases code compute time and memory usage by 25%, and achieves a 10% reduction in query plans. Smart Agent Assist demonstrates a 12-15% reduction in handling time and typically leads to a 20% decrease in service costs. The AWS Marketplace integration enables streamlined procurement and centralized purchasing using AWS accounts.

EXL (NASDAQ: EXLS), una società globale specializzata in dati e intelligenza artificiale, ha annunciato la disponibilità di due soluzioni AI - Code Harbor™ e Smart Agent Assist™ - nella nuova categoria AI Agents and Tools del Marketplace AWS. Code Harbor ottimizza la migrazione del codice tramite molteplici agenti AI, mentre Smart Agent Assist migliora le operazioni di assistenza clienti fornendo approfondimenti conversazionali in tempo reale.

Secondo studi interni, Code Harbor riduce il tempo di migrazione del codice del 35%, diminuisce il tempo di calcolo e l'uso della memoria del codice del 25% e ottiene una riduzione del 10% nei piani di query. Smart Agent Assist mostra una riduzione del 12-15% nei tempi di gestione e generalmente comporta una diminuzione del 20% nei costi di servizio. L'integrazione con AWS Marketplace consente un acquisto semplificato e centralizzato tramite account AWS.

EXL (NASDAQ: EXLS), una empresa global de datos e inteligencia artificial, ha anunciado la disponibilidad de dos soluciones de IA - Code Harbor™ y Smart Agent Assist™ - en la nueva categoría de Agentes y Herramientas de IA del AWS Marketplace. Code Harbor facilita la migración de código mediante múltiples agentes de IA, mientras que Smart Agent Assist mejora las operaciones de atención al cliente con análisis conversacionales en tiempo real.

Según estudios internos, Code Harbor reduce el tiempo de migración de código en un 35%, disminuye el tiempo de cómputo y el uso de memoria en un 25%, y logra una reducción del 10% en los planes de consulta. Smart Agent Assist muestra una reducción del 12-15% en el tiempo de gestión y suele generar una disminución del 20% en los costos de servicio. La integración con AWS Marketplace permite una adquisición simplificada y centralizada mediante cuentas AWS.

EXL (NASDAQ: EXLS)은 글로벌 데이터 및 AI 기업으로, AWS 마켓플레이스의 새로운 AI 에이전트 및 도구 카테고리에 두 가지 AI 솔루션인 Code Harbor™Smart Agent Assist™를 출시했다고 발표했습니다. Code Harbor는 여러 AI 에이전트를 통해 코드 마이그레이션을 간소화하며, Smart Agent Assist는 실시간 대화 인사이트로 고객 서비스 운영을 향상시킵니다.

내부 연구에 따르면 Code Harbor는 코드 마이그레이션 시간을 35% 단축하고, 코드 계산 시간과 메모리 사용량을 25% 줄이며, 쿼리 계획을 10% 감소시킵니다. Smart Agent Assist는 처리 시간을 12-15% 줄이고, 일반적으로 서비스 비용을 20% 절감합니다. AWS 마켓플레이스 통합으로 AWS 계정을 통한 간편한 구매 및 중앙집중식 조달이 가능합니다.

EXL (NASDAQ : EXLS), une entreprise mondiale spécialisée dans les données et l'IA, a annoncé la disponibilité de deux solutions d'IA – Code Harbor™ et Smart Agent Assist™ – dans la nouvelle catégorie Agents et Outils d'IA du AWS Marketplace. Code Harbor facilite la migration du code grâce à plusieurs agents IA, tandis que Smart Agent Assist améliore les opérations de service client avec des analyses conversationnelles en temps réel.

Selon des études internes, Code Harbor réduit le temps de migration du code de 35%, diminue le temps de calcul et l'utilisation de la mémoire de 25%, et obtient une réduction de 10% des plans de requête. Smart Agent Assist permet une réduction de 12-15% du temps de traitement et entraîne généralement une baisse de 20% des coûts de service. L'intégration avec AWS Marketplace facilite l'approvisionnement simplifié et centralisé via les comptes AWS.

EXL (NASDAQ: EXLS), ein globales Daten- und KI-Unternehmen, hat die Verfügbarkeit von zwei KI-Lösungen – Code Harbor™ und Smart Agent Assist™ – in der neuen Kategorie KI-Agenten und Tools im AWS Marketplace bekannt gegeben. Code Harbor erleichtert die Code-Migration durch mehrere KI-Agenten, während Smart Agent Assist den Kundenservice mit Echtzeit-Gesprächseinblicken verbessert.

Interne Studien zeigen, dass Code Harbor die Code-Migrationszeit um 35% reduziert, die Rechenzeit und den Speicherverbrauch des Codes um 25% senkt und eine 10%-ige Verringerung der Abfragepläne erreicht. Smart Agent Assist führt zu einer 12-15%-igen Reduzierung der Bearbeitungszeit und senkt in der Regel die Servicekosten um 20%. Die Integration mit dem AWS Marketplace ermöglicht eine vereinfachte Beschaffung und zentrale Verwaltung über AWS-Konten.

Positive
  • Integration with AWS Marketplace streamlines procurement and deployment process
  • Code Harbor reduces migration time by 35% and memory usage by 25%
  • Smart Agent Assist cuts handling time by 12-15% and service costs by 20%
  • Solutions demonstrate proven efficiency improvements across multiple industries
Negative
  • None.

Insights

EXL's AI solutions joining AWS Marketplace expands distribution, potentially accelerating growth and market reach while addressing high-value enterprise pain points.

EXL's strategic placement of Code Harbor™ and Smart Agent Assist™ in AWS Marketplace's new AI Agents category represents a significant distribution channel expansion that removes procurement friction for enterprise customers. The AWS Marketplace integration enables customers to discover and deploy these solutions using existing AWS accounts, substantially shortening the traditionally lengthy enterprise software sales cycle.

The technical specifications are particularly compelling. Code Harbor orchestrates multiple specialized AI agents to automate code migration—a notoriously expensive and error-prone process for enterprises. The 35% reduction in migration time addresses a critical pain point for organizations undergoing legacy system modernization. Similarly, Smart Agent Assist's ability to reduce contact center handling time by 12-15% and service costs by 20% targets the massive customer service efficiency market.

These solutions demonstrate EXL's evolution from traditional business process management into higher-margin AI and data services. By focusing on agent orchestration rather than single-purpose AI, EXL is positioning itself at a valuable intersection in the enterprise AI stack—creating compound workflows that solve complex business problems while leveraging AWS's infrastructure scale. The marketplace integration should enhance discovery by AWS's extensive customer base while simplifying procurement through consolidated billing relationships, potentially accelerating EXL's revenue growth trajectory in its AI portfolio.

NEW YORK, July 16, 2025 (GLOBE NEWSWIRE) -- EXL (NASDAQ: EXLS), a global data and AI company, announced the availability of its Code Harbor™ (“Code Harbor”) and Smart Agent Assist™ (“Smart Agent Assist”) solutions in the new AI Agents and Tools category of AWS Marketplace. Customers can now use AWS Marketplace to easily discover, buy, and deploy AI agents solutions, including EXL’s AI-powered code migration and real-time conversational insights and agent assist solutions, using their AWS accounts, accelerating agentic AI integration initiatives.

EXL’s Code Harbor helps organizations streamline the code migration process by orchestrating multiple AI agents including those for code comprehension, data cleaning, data lineage, code conversion and code validation, resulting in accelerated delivery, reduced costs, and higher accuracy. EXL’s Smart Agent Assist enhances customer service operations by orchestrating multiple intent recognition AI agents with real-time conversational insights, automated call summaries and smart audits that enable customer service centers to deliver personalized and efficient experiences in addition to improving first call resolution, boosting agent productivity and reducing average handling time.

“By offering Code Harbor and Smart Agent Assist in AWS Marketplace, we're providing customers with a highly scalable, efficient and compliant way to embed EXL’s agentic AI solutions into their workflows,” said Anand “Andy” Logani, executive vice president and chief data and AI officer at EXL. “Our customers in insurance, banking and finance, healthcare, retail and other industries are already using these capabilities to improve workflows, reduce costs and deliver better customer experiences, demonstrating the real-world value of our agentic AI solutions.”

Based on internal studies, Code Harbor helps customers reduce code migration time on average by 35% over manual migrations, while reducing code compute time and memory usage generally by 25% and driving a 10% reduction in query plans. Additionally, analysis shows that Smart Agent Assist delivers typically a 12-15% reduction in contact center agent handling time, enhancing overall resource utilization and minimizing after-call work, ordinarily leading to a 20% decrease in service costs.

With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS.

To learn more about Code Harbor and Smart Agent Assist in AWS Marketplace, visit https://aws.amazon.com/marketplace/seller-profile?id=4dcbd65f-ce73-4978-80e5-4953047fd369. To learn more about the new Agents and Tools category in AWS Marketplace, visit https://aws.amazon.com/marketplace/solutions/ai-agents-and-tools/.

About EXL

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have approximately 60,000 employees spanning six continents. For more information, visit www.exlservice.com.

Cautionary Statement Regarding Forward-Looking Statements

This press release contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to EXL's operations and business environment, all of which are difficult to predict and many of which are beyond EXL’s control. Forward-looking statements include information concerning EXL’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management's experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although EXL believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect EXL’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors, which include our ability to maintain and grow client demand, our ability to hire and retain sufficiently trained employees, and our ability to accurately estimate and/or manage costs, rising interest rates, rising inflation, recessionary economic trends, and ability to successfully integrate strategic acquisitions, are discussed in more detail in EXL’s filings with the Securities and Exchange Commission, including EXL’s Annual Report on Form 10-K. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect EXL. EXL has no obligation to update any forward-looking statements after the date hereof, except as required by applicable law.

Contacts
Keith Little
media.relations@exlservice.com

Investor Relations
John Kristoff
+1 212 209 4613
IR@exlservice.com


FAQ

What are the key features of EXL Code Harbor on AWS Marketplace?

EXL Code Harbor features AI agents for code comprehension, data cleaning, data lineage, code conversion and validation, resulting in 35% faster migration time and 25% reduced compute time.

How does EXL Smart Agent Assist improve customer service operations?

Smart Agent Assist provides real-time conversational insights, automated call summaries, and smart audits, reducing handling time by 12-15% and decreasing service costs by 20%.

What benefits does EXLS gain from AWS Marketplace integration?

The AWS Marketplace integration enables faster procurement, centralized purchasing, and simplified vendor evaluation, while providing customers better visibility and control over licensing and payments.

Which industries can benefit from EXL's AI solutions on AWS?

EXL's AI solutions benefit multiple industries including insurance, banking and finance, healthcare, and retail, improving workflows and customer experiences.

What cost savings can companies expect from implementing EXL's AI tools?

Companies can expect 25% reduction in compute costs with Code Harbor and up to 20% decrease in service costs with Smart Agent Assist.
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